The property was clean & looked just like the pictures. Unfortunately, we had a few small issues that would have been easily resolved but the manager did not respond to any of our correspondence until after check out.
Prior to checking in, I sent two chat messages to the property manager in the VRBO - no response.
Upon arrival, we entered the property & the smell of air freshener was very overwhelming. The home had 5 plug in air fresheners all on the highest scent level. We moved the air fresheners outside & that solved the problem.
The first night was ok except the flange in the toilet was broken causing the toilet to run all night. In addition, the Wi-Fi did not work.
The next morning I called the manager and left a message regarding the two issues. I never received a call back.
That next night, we turned the water off to the toilet and had to turn it back on and off every time we used it. That evening, while taking a shower, a scorpion bite my uncles foot.
I contacted the manager again the next morning and left a second voicemail message. She later return my call and noted the Wi-Fi sometimes has issues (as noted in other VRBO reviews) and the toilet was working fine they day before when she was at the property. She informed me that my voicemail message was not returned because she was at church when I called.
I understand all stays are not perfect but I give the 2 star rating due to the lack of response and the lack of accountability for to fix the issues.