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Opiniones de Holiday Inn Express Kansas City - at the Legends, an IHG Hotel

2.5 out of 5
Holiday Inn Express Kansas City - at the Legends, an IHG Hotel
1931 Prairie Crossing Parallel, Kansas City, KS

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 466 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 254 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 113 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 106 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 62 de 1001 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

8.0/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Salvador

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Estaba muy limpio y los empleados muy atentos y muy buen desayuno lo que no me gusto fuel el edificio de enfrente abandonado
Se hospedó 1 noche en julio de 2023
Respuesta de Morgan , el 2 ago. 2023
Dear Guest, Thank you for choosing the Holiday inn express @ the legends. we value your feedback. Thanks for the review.

8/10 Bueno

Jesus

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Morgan , el 10 ago. 2023
Dear Jesus, thank you for choosing The Holiday Inn Express at the Legends. We appreciate your feedback. WE hope to see you for future stays.

10/10 Excelente

Jesus

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really good
Se hospedó 2 noches en junio de 2023
Respuesta de Morgan , el 21 jul. 2023
Thank you for the feedback We look forward to seeing you again soon .

8/10 Bueno

Juan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lugar muy agradable si vas al estadio, muy accesible , y práctico.
Se hospedó 2 noches en junio de 2022

10/10 Excelente

Mario, Leominster

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
El trato de los empleados muy bueno 👍 ,muy rico el desayuno 😋,recomendable
Se hospedó 2 noches en junio de 2022

4/10 Malo

Julio A Reyes

Viaje de negocios, Viaje familiar
Orible no hay agua caliente la pisina tiene mucho cloro
Se hospedó 3 noches en diciembre de 2020

4/10 Malo

Tamera

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Rooms were not clean Ice machine not working Bed sloped and worn out. Bathroom tile cracked and grout missing Dingy shower Had to replace jets every night because they no longer worked. Staff was nice and apologetic
Se hospedó 4 noches en mayo de 2024

4/10 Malo

Tina

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to race track.
Se hospedó 3 noches en mayo de 2024

4/10 Malo

Amy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Kathy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Carpets felt sticky. Room had a weird smell. Room clean and comfortable. Breakfast was good. Very convenient location for Nascar races. Staff accommodation was good
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Gregory J

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic breakfast. Room was quiet and comfortable.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Chris

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
We had to change rooms. The carpet in the first room, 210, was moist and smelled terribly musty in the entire room. We changed to 134. Same issue. Our feet stuck to the carpet then on the tile. My sister had a/c issues in their room and changed rooms. They too had musty, moist carpet. Felt truly disgusting.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Chelcie

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
No WiFi on night one. TV didn’t work for two nights. Over book my room as well.
Se hospedó 2 noches en abril de 2024

4/10 Malo

Sarah

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rundown and dirty. Very noisy. Can hear everything through walls. TV remote did not work.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

John

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Stephanie, McAlester

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ac did not work. Night clerk said she would calls back and never did. Yerrible customer service. We will not stay here again.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Cole

Viaje familiar con niños
Le gustó: Servicio y personal
Holliday Inn express is our go to when on the road. This location was a little more run down than we are acustomed to. Staff was excelent and clenliness was on par. Just could use some esthetic maintenance.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Laurie

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
I liked the location. My coffee pot in room didn’t work, blind in room wouldn’t stay up, pool was down, ran out of food for breakfast and just ran down and needs maintenance tlc.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Hadaza

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Our room was large, it was on the first floor and close enough to the side entrance which was very convenient for packing/unpacking. The property felt safe (traveled with toddler) and super close to The Legends outlet mall and the main highway. The front desk and cleaning/maintenance staff were super friendly. What we didnt like was the first night the pool and hot tub were under maintenance, then the second and third night the pool was open but the hot tub was still closed and the pool was COLD, so so cold - my energetic toddler still enjoyed it but was very uncomfortable for us adults. This next one is more of a personal preference but the pillows were way too soft. I also wish they had a Change Machine in the laundry room - the front desk staff didnt have quarters available.
Se hospedó 3 noches en marzo de 2024
Respuesta de Jay Jayyusi, el 11 abr. 2024
Dear Hadaza,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY - AT THE LEGENDS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me by responding to this message at any time.Sincerely,Jay JayyusiGeneral Manager

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hot tub not working. Nice and clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay Jayyusi, el 11 abr. 2024
Dear Jennifer,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY - AT THE LEGENDS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me by responding to this message at any time.Sincerely,Jay JayyusiGeneral Manager

2/10 Terrible

Angela

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Elevator was broken
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Reed

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only thing that was a concern was the door to my room you could see the hallway through a crack. Other than that it was great! Thanks for the clean stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay Jayyusi, el 11 abr. 2024
Dear Reed,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY - AT THE LEGENDS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me by responding to this message at any time.Sincerely,Jay JayyusiGeneral Manager

2/10 Terrible

Jasmine

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property wasn’t up to par.. the swimming pool was out of order the elevator didn’t work whole time we was there so we had to take stairs to 3rd floor then I switched rooms to a second floor..
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Joyce

Viaje familiar
No le gustó: Condiciones de la propiedad
The elevator didn’t work the three days we were there. The carpet in the room was kinda gross and the room had a cigarette odor to it. Staff was very nice.
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Stacey

Viaje familiar
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
The property is in need of updates—cracked/chipped tiles in the bathroom; chipped/rusted tub; elevator not working; side door/room key entry not working.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Torrey

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Servicios
Staff were kind and polite, nice customer service. Good area. The elevator and hot tub was broken 2/4 days we were there. The sink in our room had a seward smell when water turned on.
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Kristy, Wichita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay Jayyusi, el 11 abr. 2024
Dear Kristy,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY - AT THE LEGENDS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me by responding to this message at any time.Sincerely,Jay JayyusiGeneral Manager

6/10 Aceptable

Brian

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
We had 2 rooms. The first room had a broken thermostat and it was laying on the desk. Staff quickly gave us a different room. 2nd room had multiple hairs and a string on the floor and when we walked on the carpet it clearly wasn’t vacuumed. Very disappointing for $185-$200/room. We won’t be back.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Kelli

Viaje familiar con niños
Le gustó: Servicio y personal
Everything was as expected except for the pool. It was very dirty and the table/chairs around the pool were needing to be replaced.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Simon

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Lindsey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location, nice staff
Se hospedó 1 noche en febrero de 2024
Respuesta de Jay Jayyusi, el 11 abr. 2024
Dear Lindsey,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY - AT THE LEGENDS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me by responding to this message at any time.Sincerely,Jay JayyusiGeneral Manager

8/10 Bueno

Zoraida

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My grandson and me was in vacations, but I’m so sad because the pool was not open
Se hospedó 3 noches en febrero de 2024
Respuesta de Jay Jayyusi, el 11 abr. 2024
Dear Zoraida,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY - AT THE LEGENDS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me by responding to this message at any time.Sincerely,Jay JayyusiGeneral Manager

10/10 Excelente

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Jay Jayyusi, el 11 abr. 2024
Dear James,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY - AT THE LEGENDS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me by responding to this message at any time.Sincerely,Jay JayyusiGeneral Manager

10/10 Excelente

Shanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Ashlei

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Could have been nicer
The first room did not have working heat and the water was not very hot. I appreciated the closet space and coat hanging area but the fridge door was stuck shut due to it being sticky. There was a small moldy smell.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Allen

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

RON, Le Mars

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Lack luster customer service.
I know it was a New Year’s Eve stay but the check-in staff were less than enthusiastic upon our arrival. He did not give any details about breakfast. We had to ask. Room had only one cup for coffee maker. When we checked out there was no “thank you” by that staff person for staying at our hotel. He seemed bothered when I asked for a receipt. Again, I know it’s a holiday but we’ve had better service on previous stays.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Kirsten

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Robert

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Tammie

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ja'Mya

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is really friendly I enjoyed my stay definitely coming back 😂

8/10 Bueno

Doroteo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Brent

Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

James, Jewell

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have stayed here before, it is a nice place. The rooms are clean and comfortable. Nice place to stay
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Mike

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Rebecca

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Love how friendly the staff is and the convience of the location of the hotel
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Jeremiah

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not great.
Not a nice hotel - definitely run down and not taken very good care of. We stayed as a group and all of our rooms had sticky and gross carpets. Your shoes would stick to the hard floor after walking on them and make noise. Dining furniture was all worn down. Bathroom not very clean comparatively to over stays - harder to clean areas not cleaned at all such as corners and under shelves in bathrooms. Rooms are a lot smaller than most hotels we have stayed at, which is several a year most of which booked on hotels.com. Narrow entrance with another door way to the bedroom from the bath/hall area. Our individual experience, but took 10 minutes for us to just check-in with one person in front of us because the staff was super slow.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Angelica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great customer service. Within walking distance of shopping and eating areas.
Se hospedó 1 noche en diciembre de 2023