Kenessa Tours

Wonderful weekend, amazing good and world class service !

Stikliai have always been a signature Vilnius’s hotel so we had very high expectations for this 5* place. And its still has a very lovely lobby and restaurant as well as location is amazing for tourists. However, everything else was disappointing. First of all, reception staff was average. They did not provide us any information at all, neither about food, wifi, other available services. The only fact they cared about is to make us wait for extra 40 minutes as our room was not ready and they promised we will get upgrade. And we did not :) . Also, rooms have the worst soundproof. We were awaken few times each night and morning by people chatting in the corridors. You can hear every sneeze and every whisper. But the most awkward thing you definitely do not expect from 5 star hotel is their penniy-pinching. They only provided water to the room for the first night and never filled it again. There were no other perks provided (in other hotels they can give you chocolates or wine but not here) and their minibar was insanely overpriced. Honestly, will never come back. There are many more better options around