Lobby

Opiniones de Hilton Garden Inn Lansing West

3 out of 5
Hilton Garden Inn Lansing West
633 N Canal Rd, Lansing, MI

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 396 de 548 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 100 de 548 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 26 de 548 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 548 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 548 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Daniel, Lansing

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything !!!
Se hospedó 2 noches en mayo de 2024
Respuesta de Amy, Front Office Supervisor, el 6 may. 2024
So very glad you enjoyed your stay and thank you so much for your high score! We look forward to serving your traveling needs again soon!

4/10 Malo

Kim

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
The shower didn’t drain and when the silver cover was moved by my son it showed a ton of nasty hair and grime. Also, the shampoo containers were nearly empty. I complained and they got us a new room to shower in and complementary breakfast however for $180 a night I expected top cleanliness and was disappointed.
Se hospedó 1 noche en mayo de 2024
Respuesta de Amy, Front Office Supervisor, el 6 may. 2024
So very sorry your stay wasn't as expected.

8/10 Bueno

K. Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Amy, Front Office Supervisor, el 4 may. 2024
Thanks for your review!

10/10 Excelente

Karey, Covington

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice facility and staff
Se hospedó 3 noches en abril de 2024
Respuesta de Amy, Front Office Supervisor, el 4 may. 2024
Thank you for your high score! We hope you stay with us again soon!

10/10 Excelente

Manreet

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the safety after 11 pm you can only get in with that key that’s used for your room. Gave a lot of reassurance.
Se hospedó 1 noche en abril de 2024
Respuesta de Amy, Front Office Supervisor, el 4 may. 2024
Thank you for your high score! We love giving our guests the reassurance that they are safe and secure while staying with us and I'm so very glad you felt that way! We hope to serve your traveling needs again soon!

10/10 Excelente

Kelly

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean! Loved the pillows!
Se hospedó 1 noche en abril de 2024
Respuesta de Amy, Front Office Supervisor, el 4 may. 2024
Thanks for your high score, Kelly! So very glad you enjoyed your stay! Come back again!

10/10 Excelente

Tracy

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Enjoyed our stay here, was clean and modern. Loved the area also, so much to do.
Se hospedó 1 noche en abril de 2024
Respuesta de Amy, Front Office Supervisor, el 4 may. 2024
So very glad you enjoyed your stay and thank you so much for your high score! We hope you'll stay again if you find yourself in the area! :)

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Amy, Front Office Supervisor, el 4 may. 2024
Thanks for your high score! So very glad you enjoyed your stay!

8/10 Bueno

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice a d convematr
Se hospedó 3 noches en marzo de 2024
Respuesta de Amy, Front Office Supervisor, el 4 may. 2024
I hope you enjoyed your stay with us and will stay with us again when next you're in the area!

8/10 Bueno

Vaniesha

Se hospedó 1 noche en marzo de 2024
Respuesta de Amy, Front Office Supervisor, el 4 may. 2024
Thanks for your review!

10/10 Excelente

Kayla

Se hospedó 2 noches en marzo de 2024
Respuesta de Amy, Front Office Supervisor, el 4 may. 2024
Thank you so much for your high score! So glad you enjoyed your stay! Hope to see you again if you find yourself in the area :)

6/10 Aceptable

Julia

Viaje de negocios
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza
Location close to highway and amenities. Room still had food in the fridge upon arrival and wasn’t as clean as it should be.
Se hospedó 1 noche en febrero de 2024
Respuesta de Amy, Front Office Supervisor, el 2 mar. 2024
I'm so very sorry your stay wasn't as exceptional as expected! I'll forward this to my housekeeping manager so we can avoid this issue in the future!

10/10 Excelente

Chris

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, staff very polite eat in the restaurant BLUME WAS EXCELLENT.
Se hospedó 2 noches en febrero de 2024
Respuesta de Amy, Front Office Supervisor, el 28 feb. 2024
Thank you so much for your high score and kind words! So very glad you enjoyed your stay with us! We look forward to serving your traveling needs again should you find yourself in the area!

8/10 Bueno

Stephanie

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to shopping. Restaurant in the hotel was good
Se hospedó 1 noche en febrero de 2024
Respuesta de Amy, Front Office Supervisor, el 26 feb. 2024
Good afternoon, Stephanie! So glad you enjoyed your stay with us! We look forward to serving your traveling needs again soon!

10/10 Excelente

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very nice.
Se hospedó 1 noche en febrero de 2024
Respuesta de Amy, Front Office Supervisor, el 20 feb. 2024
Thank you for your high score and kind words, Karen! So very glad you enjoyed your stay! We look forward to serving your traveling needs again soon!

10/10 Excelente

Josh

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Amy, Front Office Supervisor, el 13 feb. 2024
Thank you for your high score! So very glad you enjoyed your stay! We look forward to seeing you again when next you're in the area!

10/10 Excelente

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The agent at check in was very friendly, and fast.
Se hospedó 1 noche en febrero de 2024
Respuesta de Amy, Front Office Supervisor, el 13 feb. 2024
Thank you so very much for your high score and kind words! So very glad you enjoyed your stay! We look forward to seeing you again when next you're in the area!

6/10 Aceptable

Jennifer

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Did not get what I paid for
Property and room were in good clean condition. My complaint was regarding the pool. I booked this hotel specifically for the pool and hot tub. We had to visit family new years day and that night was my step-son’s last day of Christmas break so we planned to play in the pool all night and the next morning. HOWEVER, we got up the next morning and was informed the pool was closed for cleaning all morning. So we were not able to spend the morning doing what we paid and planned to do. I was so annoyed we checked out immediately. I understand the need to clean the pool and its area but this is something that should have been done after normal checkout hours when it’s less likely to affect paying guests. Not having got what I paid for in this stay, I will never stay at this location again.
Se hospedó 1 noche en enero de 2024
Respuesta de Amy, Front Office Supervisor, el 18 ene. 2024
So very sorry you were disappointed with your stay, Jennifer. If I remember correctly, our pool had been contaminated and had to be shut down so it could be treated. I'm truly sorry it affected your stay. I hope you change your mind and give us another try in the future!

2/10 Terrible

Ronnie

No le gustó: Servicio y personal y condiciones de la propiedad
No water for toilet, bathroom door hanging off track. No apology from front desk when called for new room
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amy, Front Office Supervisor, el 3 ene. 2024
Hello, Ronnie. I'm so sorry you weren't happy with your stay. I thought I apologized a few times for the issues you had with your room and got you into another better room as soon as I could. I hope you give us another try when next you're in Lansing!

10/10 Excelente

Kyle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amy, Front Office Supervisor, el 26 dic. 2023
Thank you for your high score! We're so very glad you enjoyed your stay with us and we look forward to serving your travel needs again when you're in the Lansing area!

8/10 Bueno

Roger

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amy, Front Office Supervisor, el 3 ene. 2024
Thank you for your high score, Mr. Wallace! We look forward to serving your traveling needs the next time you're in the area!

10/10 Excelente

Regina, Martin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amy, Front Office Supervisor, el 18 dic. 2023
Thank you for your high score, Regina! We're so very glad you enjoyed your stay and we look forward to serving your traveling needs again soon if you find yourself in the area!

10/10 Excelente

Roy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Amy, Front Office Supervisor, el 13 feb. 2024
Thank you for your high score! So very glad you enjoyed your stay, Roy! We look forward to seeing you again when next you're in the area!

6/10 Aceptable

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Liked the friendliness and helpfulness of the staff. Did not like the lighting system in the room. Dislikes the way the bathroom door sliding closed and possibly catching my fingers and did not provide complete privacy.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Roy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a very nice hotel
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amy, Front Office Supervisor, el 28 nov. 2023
Thank you for your high score and kind words! We work hard to make sure your stay is enjoyable and memorable! We look forward to serving your traveling needs again soon!

8/10 Bueno

Peniel-Melech

Le gustó: Servicio y personal
N/a
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Darin

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Nice place few small issues.
Although for the most part the room and hotel were great, which is good because it is a pretty new property, however the bathroom door would close all the way and was very hard to open once closed. The other issue was after taking some of my bags down to my car I came back to find house keeping assumed I checked out, so I figured I'd go get something to eat and let them finish, unfortunately they took pretty much the rest of the time I had left so I was somewhat disappointed that I was essentially checked out at 10am.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Charge $9 for a 4 item continental bar… ridiculous. Other than that a great place
Se hospedó 2 noches en noviembre de 2023
Respuesta de Amy, Front Office Supervisor, el 6 nov. 2023
Thank you for your high score! I'm so very sorry our breakfast left more to be desired for you. With food costs and shipping being the way they are, sometimes we aren't able to get everything on the menu. I hope you keep us in mind the next time you're traveling to Lansing!

10/10 Excelente

Kristin

Se hospedó 2 noches en noviembre de 2023
Respuesta de Amy, Front Office Supervisor, el 28 nov. 2023
Thank you for your high score! So glad you enjoyed your stay and we look forward to serving your traveling needs again soon!

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, servicios
Room 221 usb outlet does not work in all three outlets, room clean , employees friendly, no written instructions in room on services, not everyone wants to scan a code to find out information Not happy with Mis leading from website breakfast in the morning
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amy, Front Office Supervisor, el 6 nov. 2023
Hello, James! Our website states that all dining is available in our restaurant. I'm so very sorry I didn't clarify that would be an additional purchase when I checked you in. If you choose to try us again, I'll be sure to include two free breakfast vouchers for your stay! Safe travels to you!

10/10 Excelente

Zachary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 31 oct. 2023
Thank you for your high score! We're so very glad you enjoyed your stay and we look forward to serving your traveling needs again soon!

10/10 Excelente

Anna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 27 oct. 2023
Thank you so much for your high score! We're so very glad you enjoyed your stay with us and we look forward to serving your traveling needs again soon!

10/10 Excelente

Lynne

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
the front desk help at check in was so warm and inviting, it made me forget how mad I was at my car rental navigation system. I rested very comfortably, however the T.V programming selection did not really have much to offer. Fortunately I was busy working and too tired to watch a lot of TV.
Se hospedó 2 noches en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 31 oct. 2023
Thank you for your high score and kind words! We're glad you felt at home here with us! So very sorry our channel selection wasn't what you were looking for. We hope you still consider us when thinking of your traveling needs!

10/10 Excelente

Marla

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was perfect - easy check in and out. Clean and prompt service. Would definitely stay there again!
Se hospedó 3 noches en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 23 oct. 2023
Thank you so much for your high score and wonderful review! We work hard to make sure everyone enjoys their stay as you have! We look forward to serving your traveling needs again soon!

10/10 Excelente

Kyla

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and very nice! Staff was super friendly and welcoming!
Se hospedó 1 noche en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 23 oct. 2023
Thank you so much for your great review and kind words, Kyla! We strive to make each guests' experience rich and unique! We look forward to serving your traveling needs again soon!

8/10 Bueno

Josh

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was given a room that was not cleaned yet looked like someone was still using it but the staff made it right and found me another room, all was good. Would definitely recommend this place and if I’m ever back in the area I will be stay here
Se hospedó 2 noches en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 23 oct. 2023
Hi, Josh! So very glad we were able to make your stay right and you enjoyed your time here! We look forward to serving your traveling needs again soon!

10/10 Excelente

Monica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 23 oct. 2023
Thank you so much for your high score! So very glad you enjoyed your stay with us! We look forward to serving your traveling needs again soon!

10/10 Excelente

Philip

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice room and bed. Great place to crash after watching our Spartans.
Se hospedó 1 noche en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 23 oct. 2023
So very glad you enjoyed your room and stay with us despite the outcome of the painful to watch football game, lol! We look forward to serving your traveling needs again soon!

10/10 Excelente

Dawn

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed overnight with late arrival. We were checked in and relaxing in no time!
Se hospedó 1 noche en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 23 oct. 2023
So very glad your stay with us! We look forward to serving your traveling needs again soon!

10/10 Excelente

Annie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff at this property were attentive & wonderful to stay with.
Se hospedó 2 noches en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 21 oct. 2023
Thank you so much for high score and kind words! I'll be sure to pass them along to the staff! Safe travels to you!

10/10 Excelente

Roy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
very clean and great service
Se hospedó 1 noche en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 16 oct. 2023
Thank you so much for your high score and kind words! I'll be sure to pass those along! We look foward to serving your traveling needs again soon!

10/10 Excelente

Shonda

Se hospedó 3 noches en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 2 nov. 2023
Thank you so much for your high score! We're so very glad you enjoyed your stay with us and we look forward to serving your traveling needs again soon!

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 27 oct. 2023
Thank you for your high score! We are so very glad you enjoyed your stay with us! We look forward to serving your traveling needs again soon!

10/10 Excelente

Latoya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful experience
Amazing! The hotel was clean and the hospitality was great!! Overall I am very pleased!
Se hospedó 1 noche en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 9 oct. 2023
Thank you so much for your high score and kind words! I'm so very glad you enjoyed your stay! We look forward to serving your traveling needs again soon!

10/10 Excelente

vern

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome time here 😎
Se hospedó 1 noche en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 9 oct. 2023
Thank you for your wonderful review! We are so very glad you enjoyed your stay and we hope to serve your travel needs again soon!

10/10 Excelente

vern

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything
Se hospedó 1 noche en octubre de 2023
Respuesta de Amy, Front Office Supervisor, el 9 oct. 2023
So very glad you enjoyed your stay with us! We look forward to serving your traveling needs again soon!

8/10 Bueno

Blia

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Amy, Front Office Supervisor, el 2 oct. 2023
Thank you for your review! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excelente

Steven

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 2 noches en agosto de 2023
Respuesta de Amy, Front Office Supervisor, el 4 oct. 2023
So glad you were able to enjoy your stay! We look forward to serving your traveling needs again soon!

10/10 Excelente

allison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was exceptionally amazing at this property!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Amy, Front Office Supervisor, el 30 sept. 2023
Thank you for comments about our amazing staff! I'll be sure to pass them along! We hope you consider us for your traveling needs again soon! Have a great day!

10/10 Excelente

Gretchen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really enjoyed the stay - and Horrocks across the street is a great place for people to visit!
Se hospedó 3 noches en septiembre de 2023
Respuesta de Amy, Front Office Supervisor, el 4 oct. 2023
Thanks for your great review! Horrock's is a wonderful place, thank you for recommending it! We look forward to taking care of your traveling needs again soon!