Las Brenas Vacations from $820

We stayed in room 220 on 1st floor. About 15 steps to room. (In 3 sections). No lifts. I have walking difficulties but steps we ok. Room clean & basic. Large corner balcony overlooking the sea. Air con in lounge. On arrival Maria had left key's & instructions for us, easy! Pool area nice, clean & peaceful. Other than breakfast option which we didn't use. There is no food or drink service on site. But supermarket outside was very good for supplies. For someone with walking issue restaurants & bars were nearby & easy accessable. Row of eateries by Neptuno & 5mins walk to 1st small square & 12 mins to 2nd square for entertainment. Beaches nearby. No sunloungers on beaches but I bought a fold up chair which was great for beach. Staff at Neptuno all polite & friendly. Thank you Maria & Ruth. My only small snag would be the long mirror in bedroom. Bed is placed in front of it so you can't see full lengh. Would be better by front door. We had an enjoyable stay at Neptuno & would reccomend it.

Our first time staying at this hotel and overall its fine, positives are its quiet but ideally located for the beach and the strip of Puerto del carmen, plenty of parking and the pool areas. The main issue is the restaurant, breakfast starts at 8am so everyone is coming in at the same time so most days we didn't even get a cup so had to use paper ones, only 1 toaster machine and needed more staff as so busy trying to clean up tables, the food was okay with plenty of choice but could have been hotter. I think they need to re think the restaurant opening times to smooth out the busy periods, dinner was a similar experience. Overall we enjoyed our stay but would not go back.

What’s good - Hotel is lovely, modern - Rooms are roomy and spotlessly clean - Staff are great - Food choices good and good quality - Drinks choice is great, especially in the main bar - Entertainment good, especially in the main bar What’s not so good… - Location, it’s a little bit away from the strip (but I knew that when I booked) - Whilst food choices are great, nothing is ever hot. They need to find a way to ensure that items are kept hot - A La Carte issues, I booked all inclusive via Expedia but the hotel advised me that Expedia customers didn’t get access to this restaurant. After pointing out that no where on either the hotels website or Expedia did it state this, they agreed to give us a night in the restaurant but this should never have happened

Clean and tidy with helpful staff. Very convenient location and even an Aldi supermarket just iver the road ! Even an on site shop if you can't face a five minute walk. Sufficient sun loungers but always a ten o'clock rush for the best spot.

Very happy with our property, we had a 3 bedroom bungelow for 3 adults and 1 child, a great garden and everything was spotless. Would recommend to anyone.