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Opiniones de Hampton Inn & Suites Albany Airport

2.5 out of 5
Hampton Inn & Suites Albany Airport
45 British American Blvd, Latham, NY

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 633 de 1158 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 270 de 1158 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 103 de 1158 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 75 de 1158 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 77 de 1158 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Crystal

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Angel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Jose M.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo perfecto. Muchos sitios para cenar cerca. Las instalaciones impecables.
Respuesta de Rachel, el 13 nov. 2022
Jose thank you for the review. We are glad to hear you enjoyed your stay with us and hope to see you again soon. Thank You, Rachel

6/10 Aceptable

FERNANDO, TLAJOMULCO JAL MEXICO

Viaje familiar
Me pareció su ubicación, en general lo considero un hotel en el que te quedas una sola noche por ir de paso. Sus instalaciones no tienen buen mantenimiento. Sillones ducios, la regadera de cortina, se sale toda el agua, en el desayuno, la persona a cargo muy ruda. En fin unicamente para estar 1 dia y de paso, si encontrara otra opcion un poco mejor la tomaria
Se hospedó 1 noche en septiembre de 2022
Respuesta de Rachel, el 26 sept. 2022
Fernando thank you for taking the time to write us a detailed review. We do apologize that the stay was not up to your standards. We will be notifying the personnel concerned to get these issues with the rooms and staffing fixed. We do hope you give us another opportunity to show you a better experience. Thanks, Rachel.

10/10 Excelente

alexandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fue una estadia excelente, limpio, comididad, el desayuno es el mejor que he tenido por su variedad, la atencion de Lisa Jones en el Front desk supero mi espectativas, fue muy amable y siempre con una sonrisa, mi estadia fue maravillosa, lo recomiendo.
Se hospedó 2 noches en marzo de 2022
Respuesta de Dan, el 24 mar. 2022
Thank you for your review.

8/10 Bueno

Salvador

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021
Respuesta de Dan, el 25 oct. 2021
Thank you for your review. We hope to see you again soon.

10/10 Excelente

Helen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
staff was excellent Transportation to airport was very convenient
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Rmar, Bronx

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a great stay, would have been even better if the breakfast was better. Quiet , clean and comfy. A better breakfast would be a way better rating. !!
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Melvelyn

Le gustó: Servicio y personal y condiciones de la propiedad
Low stock on fridges
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Melvelyn

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The ac is to low. All times I’ve been there if gets way to hot.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

AMBER

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sarah, el 18 may. 2024
Dear Amber, Thank you for your positive review. I am very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back as a guest in our hotel.

6/10 Aceptable

Shannen

Viaje familiar
Le gustó: Limpieza y servicio y personal
Room was very small and the ac was very loud. Otherwise it was clean
Se hospedó 1 noche en mayo de 2024
Respuesta de Sarah, el 18 may. 2024
Dear Shannen, I am sorry for the inconvenience of the room being small and the issue with the ac being loud, but I am very pleased to hear that you enjoyed your stay with us. We hope to be able to welcome you back again, as a guest in our hotel.

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice staff, nice breakfast
Se hospedó 1 noche en mayo de 2024
Respuesta de Sarah, el 16 may. 2024
Dear Karen, I appreciate your positive feedback about our hotel. I am very happy that you have a very positive experience with our staff and our amenities. We hope to be able to welcome you back in your future travels back this area.

4/10 Malo

Gina

Le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Elizabeth

Viaje en grupo, Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Very friendly lady who checked us in, clean room
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Micky

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
TV offering was not good. The guide said one thing and when the channel was selected, something else was showing.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Janice

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff. Convenient location for travelers.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Gayle, Heber

No le gustó: Servicios
Very difficult to find from the airport. No restaurant in the hotel and only one fast food restaurant nearby.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Dave

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to the airport. Nice clean facility. Friendly staff.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Pamela

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was so helpful and friendly I definitely will be back
Se hospedó 3 noches en mayo de 2024

6/10 Aceptable

Chris

Viaje familiar
No le gustó: Servicios
Looked like room was updated but toilet was old with rust inside bowl, there clearly was a mat that taken off the inside of the bathtub , bed mattress was like cardboard
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Mart

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast could have been better.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Matthew

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When I’m researching a hotel, I like to read other reviews. I am looking for a review that mentions cockroaches. That is the dealbreaker. One review with cockroaches and I’m out. I didn’t see any review for this hotel for cockroaches so I went ahead and booked it and I’m glad I did. I didn’t see any cockroaches or any other bugs. The staff was extremely friendly, even having a tiny screwdriver on hand so that I could fix my glasses. There was coffee out that was nice and hot anytime I wanted it. The breakfast was breakfast. Not great not bad. I heard somebody complaining when I got there, but the staff seemed very willing to help so I thought that was promising. I think when staying at hotels people expect perfection and that’s just not realistic. This place isn’t perfect, but it was a great place to stay for two nights. I would stay there again. I would bring my partner with me.
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Joseph A

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Very disappointed that the pool was not an available when we partially chose this hotel because of the pool for my 8 yr old.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jessie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sarah, el 4 may. 2024
Thank you for your review of your stay. I am glad that you enjoyed your stay with us. We are looking forward to welcoming you back to our hotel in the near future.

8/10 Bueno

Constance

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Needs some upgrades
Se hospedó 2 noches en marzo de 2024
Respuesta de Sarah, el 4 may. 2024
Thank you for your candid feedback of your stay. I am glad that overall, you enjoyed your stay with us. I am sorry for any inconvenience of the things that need to be upgraded. We hope you give us another chance to serve you.

2/10 Terrible

Rebecca

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have visited this hotel many times over the years and have referred friends and family here. This time I had a prepaid room at the end of a long day of travels and arrived late - called ahead to make sure they knew I was coming and room was held. I arrived at almost midnight to a room that was saturated with cigarette smoke. It had obviously been a smoking room that wasn’t stripped - it made me want to vomit to be in there. I called the front desk and was told the hotel was sold out and sorry. Do not stay in room 406 if you are a nonsmoker. Wanted to take a bath but found pubic hair and grit in the tub so opted out. Fortunately I had a small can of Lysol with me. Between that and the bathroom exhaust fan I made through the night. The horrible coffee on the way out was a bonus. So disappointed and no compensation offered. Sad.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

edward, syracuse

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A better than expected place to stay
Se hospedó 3 noches en abril de 2024
Respuesta de Sarah, el 30 abr. 2024
Dear Edward, Thank you for your review. I am very pleased to hear that you enjoyed your stay with us. We are looking forward to welcoming you back to the hotel as a guest in the near future.

8/10 Bueno

Lily

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff at checkin and the room was great. Clean and updated. The breakfast was not good. Bacon was not real bacon. People were throwing it away. Toaster don’t work. Muffins were from fridge and stale.
Se hospedó 1 noche en abril de 2024
Respuesta de Sarah, el 30 abr. 2024
Dear Lily, thank you for taking time to review your stay with us. I am happy to hear that our staff made your stay pleasant. I am disappointed to hear that the breakfast selection was not up to par. I hope to see you again as a guest in our hotel.

6/10 Aceptable

Dave

Le gustó: Condiciones de la propiedad
When I checked in an asked if they had coffee early in morning because we had an early flight to Florida. They said yes /24 hours. 2:30 am I go down to lobby for coffee, one was empty and the other was ice cold
Se hospedó 1 noche en abril de 2024
Respuesta de SS, el 4 may. 2024
Thank you for your candid feedback. I do apologize for the coffee not being up to par. I have passed that information along to the personnel concerned. We hope you give us another chance to make it right.

10/10 Excelente

MARK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sarah, el 25 abr. 2024
Thank you for your review. I am glad that you enjoyed your stay with us. We look forward to seeing you again as a guest in our hotel.

10/10 Excelente

Andrea

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They was very nice and the front representative was very helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de SS, el 25 abr. 2024
Dear Andrea, Thank you for your kind words. We appreciate your business and your trust in us. We are very happy to hear that you enjoyed your stay with us.

6/10 Aceptable

Yvan

Viaje en pareja
Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
Pas à la hauteur des Hampton Inn
Se hospedó 1 noche en abril de 2024
Respuesta de SS, el 4 may. 2024
I am very disappointed to hear that our services did not meet your expectations of Hampton Inns. We hope you give us another chance, and we be able to welcome you back in the hotel again as a guest.

2/10 Terrible

Christopher

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Carpets are worn, faucets leak, hvac is old and noisy, front desk staff unable or unwilling to provide a pillow for the hide a bed for my son. “We don’t have any extra pillows” is what I was told. A hotel without an extra pillow should tell you all you need to know.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Joanne

Viaje familiar
Le gustó: Servicios
Very clean.Staff was very kind and knowledgeable
Se hospedó 1 noche en abril de 2024
Respuesta de Sarah, el 25 abr. 2024
Dear Joanne, Thank you for your review of your stay with us. We truly appreciate your feedback. We look forward to welcoming you back as a guest.

8/10 Bueno

Diane

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place. Clean.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Thomas

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Rooms were not very nice, carpet was pulling up off floor, coat rack pulling out of the wall, needs renovation and updating
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Klementina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Sarah, el 4 may. 2024
Thank you for your review of our property. Thank you for choosing to stay with us, and we are very happy to hear that you enjoyed your stay. Looking forward to seeing you again.

10/10 Excelente

jeanette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sarah, el 30 abr. 2024
Thank you for your review and choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to having you again as a guest in our hotel.

10/10 Excelente

sara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall it was a good experience
Se hospedó 2 noches en abril de 2024
Respuesta de Sarah, el 4 may. 2024
Thank you for your review of your stay. I am glad that overall, your experience with us was a good one. Hope to be able to serve you again, when you are traveling this way again.

10/10 Excelente

Mary

Viaje familiar
Good
Se hospedó 1 noche en abril de 2024
Respuesta de Sarah, el 4 may. 2024
Dear Mary, truly appreciate your business and your trust in us. I am very happy that our hotel has met your expectations and needs. Hope to be able to welcome you again in the near future.

2/10 Terrible

Catherine

Viaje en grupo
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Aucune eau chaude Refus de relocalisation Refus de remboursement Mauvaise information reçue du personnel
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Richard

We were sent to the 4th floor where outside of our room the ceiling must have had a leak and there was an awful smell and fans trying to dry the carpet. There was no hot water to shower in the morning. Awful experience
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Don

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Deirdre

I was told there was a 24 hour airport shuttle but it does not start running until 6am, which is ridiculous since there are many flights (including mine) that leave at 6am or even earlier. So we had to move to another hotel (The Hilton Garden Inn which is also at the airport). The desk clerk at the Hampton told us we would not be charged but of course we were.
Se hospedó 1 noche en abril de 2024
Respuesta de SS, el 4 may. 2024
I do apologize for the inconvenience of our shuttle services hours of operations. If you would like to discuss this more, feel free to reach back to the hotel and we can discuss this in more detail. Thank you.

8/10 Bueno

claude, La Guadeloupe

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bien
Se hospedó 1 noche en abril de 2024
Respuesta de Sarah, el 4 may. 2024
Thank you for reviewing your stay with us. I am glad to hear that you enjoyed your stay with us. We hope to welcome you back to our hotel in the near future.

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sarah, el 4 may. 2024
Dear Jessica, I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

2/10 Terrible

Jose

Viaje de negocios, Viaje con mascota, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worst hotel ever
Se hospedó 2 noches en abril de 2024
Respuesta de SS, el 30 abr. 2024
I hope this finds well. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally emailing us.

8/10 Bueno

Linda

Le gustó: Condiciones de la propiedad
Very clean property well maintained helpful staff
Se hospedó 2 noches en abril de 2024
Respuesta de SS, el 13 abr. 2024
Dear Linda, I appreciate your positive feedback about our hotel. I am happy that you enjoyed your stay with us. I am looking forward to welcoming you back soon.

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
convenient, comfortable excellent location
Se hospedó 1 noche en abril de 2024
Respuesta de Sarah, el 13 abr. 2024
Dear Susan, thank you for your review and for choosing our hotel. I am happy to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.