Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 506 de 1001 opiniones" "
10 - Excelente
506
Puntuación de 8, es decir, Bueno. Basada en 246 de 1001 opiniones" "
8 - Bueno
246
Puntuación de 6, es decir, Aceptable. Basada en 140 de 1001 opiniones" "
6 - Aceptable
140
Puntuación de 4, es decir, Malo. Basada en 73 de 1001 opiniones" "
4 - Malo
73
Puntuación de 2, es decir, Terrible. Basada en 36 de 1001 opiniones" "
2 - Terrible
36
8.8/10
Limpieza
8.8/10
Servicio y personal
8.2/10
Servicios
8.2/10
Condiciones de la propiedad
8.6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Claudia
Viaje de negocios, Viaje familiar
12 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It has airport shuttle and it's close to many shops and restaurants.
Claudia
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 14 may. 2024
Dear Claudia,Thank you for choosing to stay with us at Hilton Lexington/Downtown. Guest feedback is always appreciated, and we thank you for highlighting our shuttle service and convenient location. We hope to see you again soon.Sincerely,Hilton Management Team
10/10 Excelente
Natalie
Viaje en pareja
18 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Room was clean and classy.
Natalie
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 20 may. 2024
Dear Natalie,Thank you so much for taking the time to share your thoughts on your recent visit. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Hopefully, you took full advantage of our fabulous location, and we appreciate you mentioning its convenience to your fellow travelers. It was truly a pleasure having you here, and we hope you return soon!Sincerely,Hilton Management Team
10/10 Excelente
Sherri
14 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sherri
Se hospedó 1 noche en mayo de 2024
10/10 Excelente
Ryan, West Chester
13 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ryan
Se hospedó 1 noche en mayo de 2024
10/10 Excelente
kevin
Viaje familiar
10 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location for Rupp Arena and restaurants.
kevin
Se hospedó 3 noches en mayo de 2024
Respuesta de General Manager, el 10 may. 2024
Dear Kevin,We can’t thank you enough for staying at Hilton Lexington/Downtown and for your wonderful five-star review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!Sincerely,Hilton Management Team
10/10 Excelente
Myron, Sidney
Viaje familiar
3 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dear Myron,Thank you for your review and for giving us a perfect rating. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Your feedback will be shared internally for further consideration, as we are always seeking new avenues for growth. It was a pleasure having you here, and we hope you return soon!Sincerely,Hilton Management Team
4/10 Malo
Bj
27 abr. 2024
No le gustó: Condiciones de la propiedad
Bj
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Natalie
24 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Natalie
Se hospedó 1 noche en abril de 2024
6/10 Aceptable
Alisa
Viaje en pareja
22 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Had to move rooms twice because air conditioner wasn’t working and out room was 78 degrees
Alisa
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 25 abr. 2024
Dear Alisa,Thank you for sharing your experience and for choosing us for your stay. Rest assured, we're addressing the air conditioning concerns you mentioned to prevent similar situations in the future. We appreciate your understanding and look forward to offering you a more comfortable experience next time.Sincerely,Hilton Management Team
8/10 Bueno
Valerie
Viaje en pareja
22 abr. 2024
Le gustó: Limpieza y servicio y personal
The hotel is conveniently located downtown. We needed to use the service elevators because the guests elevators were shutdown. The hotel needs updating. The full service breakfast was great.
Valerie
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 25 abr. 2024
Dear Valerie,Thank you for choosing to stay with us at Hilton Lexington/Downtown. We're thrilled you enjoyed our convenient location and delicious breakfast offerings. However, we're disappointed to read about any inconvenience you experienced with our elevators. Rest assured, we will relay your concerns to our team and consider your comments as we continue to make improvements to our property. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Sincerely,Hilton Management Team
6/10 Aceptable
Miranda
Viaje familiar, Viaje familiar con niños
22 abr. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
I’ve stayed at this property previously and had a good experience. I was fairly disappointed this stay. It seemed like there were extra fees for everything. The staff was cold. There were no towels for the pool. But the gym was very nice and enjoyable.
Miranda
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 25 abr. 2024
Dear Miranda,Thank you for taking the time to leave your review. We are disappointed we could not deliver the exceptional experience we are known for. Rest assured, we will be sure to discuss your remarks with our team to ensure we are meeting our high standards of guest hospitality and satisfaction. We do our best to be transparent regarding our costs and policies and will work to make sure we are fully transparent going forward. Should you return to the area, we hope you'll consider giving us another chance to change your perceptions with a more seamless stay.Sincerely,Hilton Management Team
8/10 Bueno
Diane
13 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Diane
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Kathryne
13 abr. 2024
Kathryne
Se hospedó 1 noche en abril de 2024
6/10 Aceptable
Dexter, Shelbyville
Viaje en pareja
7 abr. 2024
Mattresses were worn out and bath towels were coarse and thin. Not worthy of a flagship downtown hotel.
Dexter
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 9 abr. 2024
Dear Dexter,Thank you for sharing your thoughts. What you have shared does not meet the high-quality standards we adhere to. We will share your concerns with the respective teams so that the appropriate changes and improvements can be made. We would be honored to welcome you back and hope you consider returning soon.Sincerely,Hilton Management Team
6/10 Aceptable
Quentin
7 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quentin
Se hospedó 1 noche en abril de 2024
6/10 Aceptable
Rebecca
Viaje en pareja
5 abr. 2024
Le gustó: Servicio y personal
It was the best bed that we had slept in at a hotel. The elevators were broken so we had to use the ones that the kitchen uses.
Rebecca
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 9 abr. 2024
Dear Rebecca,It was a pleasure having you as our guest recently. We are delighted you were comfortable and had a restful stay. That said, we regret any inconvenience caused by the elevators. Your feedback will be shared internally for further consideration. Thank you for taking a moment to reach out, and we hope you return in the future.Sincerely,Hilton Management Team
8/10 Bueno
Joseph
2 abr. 2024
Le gustó: Limpieza y servicio y personal
Joseph
Se hospedó 1 noche en marzo de 2024
8/10 Bueno
randy
Viaje en pareja
1 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We enjoyed the location and being able to walk to our destinations. The hotel was clean and we liked the decor and safe parking. We would have given it an excellent rating if the hotel offered free breakfast and the water pressure in the shower was better.
randy
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Randy,Thank you for sharing your experience with us. We are thrilled you enjoyed our convenient location, cleanliness, and decor. We will consider your concern about the water pressure in the shower for future improvements. We hope to have the opportunity to welcome you back again soon. Sincerely, Hilton Management Team
10/10 Excelente
Jennifer
Viaje en pareja, Viaje familiar con niños
30 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and very nice rooms
Jennifer
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 2 abr. 2024
Dear Jennifer,It is wonderful to know that you had an excellent experience with us! We work hard to meet expectations like yours, and we’re happy to hear our lovely accommodations hit the mark for you. Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon!Sincerely,Hilton Management Team
10/10 Excelente
Jackie
Viaje en pareja
29 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay. Staff was great. Even with some elevators down. Had no problem getting to the 16th floor. Will stay here again
Jackie
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 2 abr. 2024
Dear Jackie,Thank you for choosing Hilton Lexington/Downtown and for sharing your lovely five-star review. Our team is one of the best in the business, and we appreciate you highlighting their wonderful service. We look forward to welcoming you back for many more memorable visits.Sincerely,Hilton Management Team
2/10 Terrible
Judy
Viaje familiar
24 mar. 2024
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Unable parking worst that it’s been staying there in the past 10 years
Judy
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 28 mar. 2024
Dear Judy,Thank you for your review. We're disappointed to hear about the parking challenges you encountered during your recent visit. Our team values your loyalty and sincerely regrets any inconvenience caused. Rest assured, we'll address this concern to enhance your future experiences. We look forward to welcoming you back and ensuring a smoother stay.Sincerely,Hilton Management Team
10/10 Excelente
Hubert
18 mar. 2024
Hubert
Se hospedó 1 noche en febrero de 2024
10/10 Excelente
Jeremy
15 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
quiet
Jeremy
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 17 mar. 2024
Dear Jeremy,We appreciate the five-star rating of your recent stay at Hilton Lexington/Downtown. Knowing that we provided you with a restful place for your visit to the city is a great compliment. Thank you for being a valued guest. Come back anytime!Sincerely,Hilton Management Team
10/10 Excelente
Madison
15 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved it all. Easy to find. I used Valet. The service was phenomenal!
Madison
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 18 mar. 2024
Dear Madison,We are thrilled to hear you enjoyed your stay at Hilton Lexington/Downtown. We pride ourselves in knowing your service was phenomenal. Hopefully, you will enjoy your next stay with us even more.Sincerely,Hilton Management Team
8/10 Bueno
Christine
13 mar. 2024
Le gustó: Limpieza y servicio y personal
Christine
Se hospedó 3 noches en marzo de 2024
10/10 Excelente
Christopher
Viaje en pareja
8 mar. 2024
Very clean and speedy service
Christopher
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Christopher,Thank you for staying at Hilton Lexington/Downtown. Ensuring a clean environment and efficient service is a top priority for us. We appreciate your positive feedback and look forward to serving you again.Sincerely,Hilton Management Team
10/10 Excelente
stephanie
Viaje familiar
4 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always convenient to rupp and campus. Staff is wonderful
stephanie
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 7 mar. 2024
Dear Stephanie,It was such a pleasure to welcome you to Hilton Lexington/Downtown! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we're delighted our fabulous location suited your needs well. Thank you for your glowing review and perfect rating, and we hope you return soon! Sincerely,Hilton Management Team
10/10 Excelente
Lindsey
2 mar. 2024
Le gustó: Limpieza y servicio y personal
There was only 1 elevator working
Lindsey
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 5 mar. 2024
Dear Lindsey,Thank you for choosing to stay at Hilton Lexington/Downtown. As you mentioned, some of our elevators are currently down for upgrading and require new parts. We regret any inconvenience that caused. Based on your outstanding rating, however, it sounds like your stay was otherwise pleasant. We appreciate your input and hope you'll return.Sincerely,Hilton Management Team
6/10 Aceptable
Amy
27 feb. 2024
Amy
Se hospedó 1 noche en febrero de 2024
10/10 Excelente
Rylie
27 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Rylie
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 3 mar. 2024
Dear Rylie,Thank you! We are so happy you enjoyed being our guest at Hilton Lexington/Downtown. We look forward to seeing you again!Sincerely,Hilton Management Team
6/10 Aceptable
Elise
20 feb. 2024
Le gustó: Limpieza y servicio y personal
Elise
Se hospedó 1 noche en febrero de 2024
6/10 Aceptable
Eric
19 feb. 2024
Eric
Se hospedó 2 noches en febrero de 2024
10/10 Excelente
Andrew
Viaje familiar con niños
17 feb. 2024
Le gustó: Limpieza
Very nice!
Andrew
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 19 feb. 2024
Dear Andrew,Thank you for your kind words! Your satisfaction is our top priority, and we look forward to welcoming you back to Hilton Lexington/Downtown for another five-star visit.Sincerely,Hilton Management Team
4/10 Malo
Kathleen
16 feb. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The elevators were inoperable. I got stuck on the 10th floor because the elevator would not respond. all guests had to find and use the service elevator
Kathleen
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 19 feb. 2024
Dear Kathleen,Thank you so much for the feedback. We're sorry to hear about the experience you described with the elevators. This is far from the experience we want our guests to have. Our maintenance team will be sure to look into your comments further and make improvements for the future. Should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline. Please consider giving us another chance soon; we're confident that we can impress you. Sincerely,Hilton Management Team
10/10 Excelente
Brittney
15 feb. 2024
Brittney
Se hospedó 1 noche en febrero de 2024
10/10 Excelente
Crystal
Viaje familiar
14 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great stay. Friendly, easy check in. Room was clean and quiet. Walkable to lots of downtown eateries and bars.
Crystal
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 16 feb. 2024
Dear Crystal,It is wonderful to know that you had an excellent experience with us. We're delighted our hospitable team and high standards of cleanliness left a memorable impression on you, and we hope you took full advantage of our convenient location. Thank you for your great review and perfect rating, and we hope you return soon!Sincerely,Hilton Management Team
8/10 Bueno
Stacy
Viaje familiar, Viaje familiar con niños
14 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios
The hotel was nice. Bathroom a little rough. Looks like it had been updated but had some water damage maybe, and sink drained slow. Room was nice and clean and smelt fresh. we had a great view. Kids and myself enjoyed the pool. Nice warm water. We would stay again.
Stacy
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 16 feb. 2024
Dear Stacy,Thank you for taking the time to share your experience with us. We're thrilled you had an enjoyable overall visit, and we appreciate you mentioning our impeccable accommodations and sparkling pool. Your feedback about the bathrooms will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we look forward to your return!Sincerely,Hilton Management Team
10/10 Excelente
Clariza
Viaje familiar con niños
13 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worth the money
Clariza
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 14 feb. 2024
Dear Clariza,Thank you for choosing Hilton Lexington/Downtown! We're glad you appreciated our affordable rates and that your overall stay was pleasant. The next time you're in the area, please come see us again.Sincerely,Hilton Management Team
10/10 Excelente
Darryl
9 feb. 2024
Darryl
Se hospedó 5 noches en febrero de 2024
4/10 Malo
Michelle, Reading
6 feb. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Smelled like mildew in the room
Michelle
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 9 feb. 2024
Dear Michelle,Thank you for providing your feedback. Guest comfort is a priority for us and we are sorry that you experienced an odor in your room. We will share your comments with our team so the problem can be resolved. We hope to see you again for a future stay.Sincerely,Hilton Management Team
8/10 Bueno
Joseph, Louisville
4 feb. 2024
Joseph
Se hospedó 1 noche en febrero de 2024
8/10 Bueno
David
3 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cleanliness
David
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 4 feb. 2024
Dear David,Thank you for your review. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. It was a pleasure having you as our guest, and we hope you return soon.Sincerely,Hilton Management Team
10/10 Excelente
Donna
Viaje familiar
3 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Had a great time!
Donna
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 4 feb. 2024
Dear Donna,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay with us, and we hope you return soon.Sincerely,Hilton Management Team
10/10 Excelente
Dan, Bloomfield, KY, USA
2 feb. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
The stay was wonderful
Dan
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 4 feb. 2024
Dear Dan,Thank you for sharing your feedback. We're delighted to hear your stay at Hilton Lexington/Downtown was wonderful. Our team looks forward to welcoming you back for another delightful experience.Sincerely,Hilton Management Team
10/10 Excelente
Mark
1 feb. 2024
Mark
Se hospedó 1 noche en enero de 2024
8/10 Bueno
Christina
29 ene. 2024
Le gustó: Limpieza y servicio y personal
Christina
Se hospedó 2 noches en enero de 2024
10/10 Excelente
Jacob
27 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jacob
Se hospedó 1 noche en enero de 2024
6/10 Aceptable
Alexander
Viaje de negocios
26 ene. 2024
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Great location, friendly staff, decent bar/dining on site but old building. Fan made noise all night, shower leaked water all over, elevators out of service for half the stay, garage pass stopped working day 1 so I had to keep getting “buzzed out”. Very friendly staff though.
Alexander
Se hospedó 4 noches en enero de 2024
Respuesta de General Manager , el 29 ene. 2024
Dear Alexander,Thank you for taking the time to share your thoughts with us. We're glad you enjoyed our great location and experienced friendly staff. Your feedback on the room and facilities is essential as we strive to improve constantly. Sincerely,Hilton Management Team
10/10 Excelente
Carolyn
Viaje familiar
26 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was AWESOME. They worked with us to get us there and accepted our late check in after flight delays. After a long day, it was greatly appreciated
Carolyn
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 26 ene. 2024
Dear Carolyn,Thank you so much for the perfect rating, and we're delighted to know that our attentive team members impressed you during your visit. Please consider coming back to join us again soon. Sincerely,Hilton Management Team
2/10 Terrible
Holly
Viaje de negocios
25 ene. 2024
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Elevators
Elevators were broken - construction noises so bad that I could take work call. Will not be returning
Holly
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 26 ene. 2024
Dear Holly,We appreciate your feedback and your patience while we update the property. Sometimes, this work requires us to temporarily take down two of the four elevators, but there should always be at least two in service. We do our best to minimize noise and other impacts to guests during this time, and we hope you'll consider staying with us again when the renovations are complete.Sincerely,Hilton Management Team