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Opiniones de Courtyard by Marriott London City Airport

3 out of 5
Courtyard by Marriott London City Airport
10 Connaught Road, Silvertown, London, England

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 180 de 275 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 72 de 275 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 275 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 275 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 275 opiniones" "

9.6/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.6/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Heriberto

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
empleados
La atencion y educacion de los empleados NO es la mejor que digamos, te ven como si les hicieras el favor.
Se hospedó 8 noches en abril de 2023
Respuesta de Alexandru, el 29 abr. 2023
Dear Heriberto,Thank you for taking your time to review us.We are very sorry to know that our customer service has fallen behind your expectations. Please note that your concerns will be taken seriously and shared with the responsible department. Corrective actions will be implemented to ensure we improve our services.We hope you will give us an opportunity to welcome you back in the not too distant future.Kind regards,Alexandru Reservations & Meetings Manager

10/10 Excelente

Simone

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de Courtyard London City Airport, el 18 may. 2024
Hello , We are very much appreciating your comment regarding your stay at our hotel.It is always a pleasure to receive a comment such yours.I will make sure to share it with our colleagues as your satisfaction is the best reward for our Team as we aim to provide excellent service.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Kind regards,Gabriela MuraruReservation Agent

10/10 Excelente

Carole

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel. Very comfortable, well-appointed room. Super bathroom, shower and toiletries. Loved the chance to recycle our rubbish. Also loved breakfast and evening meal. All staff were friendly and helpful. Excellent public transport links and of course so handy for the airport.
Se hospedó 2 noches en mayo de 2024
Respuesta de Courtyard London City Airport, el 7 may. 2024
Dear guest ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservations Agent

4/10 Malo

Abi

Se hospedó 12 noches en abril de 2024
Respuesta de Courtyard London City Airport, el 11 may. 2024
Dear Abi,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with our customer service. We will work hard to make this right for next time. We do apologise again. Kind regards,Gabriela Muraru

10/10 Excelente

Bartosz

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Courtyard London City Airport, el 17 abr. 2024
Dear guest,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservation Agent

10/10 Excelente

Nicholas

Viaje de negocios
Le gustó: Servicios
Comfortable bed. Great shower. Perfect.
Se hospedó 1 noche en abril de 2024
Respuesta de Courtyard London City Airport, el 16 abr. 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservations Agent

10/10 Excelente

Jonni

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Best there is for City Airport
Se hospedó 1 noche en abril de 2024
Respuesta de Courtyard London City Airport, el 16 abr. 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservations Agent

10/10 Excelente

Adam

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were very friendly and invite me to a welcpme drinks event which i couldnt attend but it was a nive touch
Se hospedó 1 noche en marzo de 2024
Respuesta de Courtyard London City Airport, el 16 abr. 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservations Agent

10/10 Excelente

Arturo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 4 noches en marzo de 2024
Respuesta de Courtyard London City Airport, el 16 abr. 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservations Agent

4/10 Malo

Simon, Nottingham

Viaje de negocios
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
A typical modern hotel… a sealed box, too hot, and no control over the room temperature.
Se hospedó 1 noche en marzo de 2024
Respuesta de Courtyard London City Airport, el 16 abr. 2024
Dear guest,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with our customer service. We will work hard to make this right for next time. We do apologies again. Kind regards,Gabriela Muraru

10/10 Excelente

Joanne, Stourbridge

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great no problems
Se hospedó 1 noche en marzo de 2024
Respuesta de Courtyard London City Airport, el 16 abr. 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservations Agent

10/10 Excelente

Kenneth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location next to London City Airport. Modern hotel with fresh rooms.
Se hospedó 2 noches en marzo de 2024
Respuesta de Courtyard City Airport, el 29 mar. 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regardsGabriela MuraruReservations Agent

10/10 Excelente

john

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Airport asccess
Se hospedó 1 noche en marzo de 2024
Respuesta de Vikerun, el 16 mar. 2024
Good Afternoon Mr. John,Thank you so much for your kind words! We're thrilled to hear that you had a great stay with us. Providing a positive experience for our guests is always our top priority, and we're delighted that we could meet your expectations. We truly appreciate your feedback and hope to welcome you back again soon for another wonderful stay. Kind Regards,Vikerun Nijhum

6/10 Aceptable

Tatsuya

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
空港まで少しあります。7分くらい。
Se hospedó 1 noche en marzo de 2024
Respuesta de Hazel, el 11 mar. 2024
Hello Tatsuya,Thank you for taking the time out of your day to leave us a review. Our team members appreciate your fantastic feedback. We hope to welcome you back on your next trip to London!Kind regards,Hazel S,Reservations

8/10 Bueno

Benjamin, Romford

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Entrance into the Courtyard Lobby was welcoming, with a nice smell, and friendly reception staff. Looking past reception, I could see a very welcoming bar/restaurant area with some sofa areas in front of big tv’s. We were allocated a runway view room on the sixth floor. We were apparently moved from a fourth floor equivalent, thankfully, as the view from the lower floor would have been more Docklands Light Railway than airport. Via the secure and room card access lifts, our view from the sixth floor had pretty impressive views of the Jet Centre and the far west end of the runway. But you could not see too much of the airport activity through the narrow window. The hotel itself pretty much faces the Excel Venue and is only a short and interesting walk from there. The room also smelt nice, was a functional and modern layout with a large walk in shower and spacious area to store luggage. USB ports for charging with bedside sockets. Large TV. Just failed slightly on the cleaning, with an old straw found on the floor by the bed and some room service food found stuck to the room service information card! Nice restaurant/bar area with good food.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hazel, el 2 mar. 2024
Dear Benjamin,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard London city Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying with us and we hope you choose to create more memories here whenever your travels bring you back to London.Warm regards,Hazel S,Reservations.

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cost clean room
Se hospedó 1 noche en febrero de 2024
Respuesta de Vikerun, el 24 feb. 2024
Dear Mr. Richard, Thank you for taking the time to leave us your amazing review. Our team members at Courtyard by Marriott appreciate your kind words. We hope to welcoming you back on your next trip to London.Kind regards, Vikerun

10/10 Excelente

Sam

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Courtyard City Airport, el 22 feb. 2024
Dear Sam,Thank you for taking the time out of your day to leave us a review. Our team members appreciate your fantastic feedback. We hope to welcome you back on your next trip to London!Kind regards,Gabriela MuraruReservations Agent

10/10 Excelente

Mohammed

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really nice room
We had the room with the view, and the view was really nice. You can't really see down the runway, but you can see the plane climbing up after takeoff. As for the room itself, it was very clean, nice and cosy, with a well-designed and pleasant bathroom. Would recommend.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hazel, el 21 feb. 2024
Dear Mohammed,Thank you for taking the time to leave us your amazing review.Our team members at Courtyard by Marriott appreciate your kind words.I will be sure to pass on your feedback to other team members at our hotel.We hope to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

6/10 Aceptable

Surendra, Edmonton

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
This Hotel was conveniently located within walking distance from London City Airport. Upon check in my VIP Access was not recognized nor was an upgrade nor any other amenities offered. Instead we had to be awake all night while the room next to us had an ongoing party making noises, slamming doors and yelling. We were too tired to complain after arriving from Scotland and had an early morning flight. I also was told upon check in that my card charged with the room cost along with the security deposit will be used to have the security funds return and I must present the same card. Unfortunately the front desk agent checking us out then printed the folio and told me the card does not sneed to be tapped but rather it will automatically go back within an hour or two. I’ve arrived back in canada after an eight hour flight and nothing was returned to my card. Now I will have to wait over 5 business days while the bank processes this transaction if and when it returns. I was having issues with my card on my trip so I specifically asked them to make sure the funds are not held up upon check out, to which the check in agent assured me it’s the fastest return way. In that way I can call my card company and cancel my card. Now I have to wait days to get the refund before I can change the card. I’m extremely disappointed in this property as I’ve been leaving nothing but positive reviews on all my hotel stays over the years based on the good experiences. This unfortunately will wasn’t.
Se hospedó 1 noche en febrero de 2024
Respuesta de Courtyard City Airport, el 19 feb. 2024
Dear guest,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with our customer service. We will work hard to make this right for next time. We do apologies again. Kind regards,Gabriela MuraruReservation Agent

10/10 Excelente

Stefano

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Hazel, el 21 feb. 2024
Hello Stefnao,Thank you for taking the time out of your day to give us a perfect 10 on 10. Our team members appreciate your fantastic feedback. We hope to welcome you back on your next trip to London!Kind regards,Hazel S,Reservations

6/10 Aceptable

John

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
petrol cars parked in EV charging spaces. Not the best of welcomes at reception.
Se hospedó 1 noche en enero de 2024
Respuesta de Courtyard City Airport, el 19 feb. 2024
Dear guest,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with our customer service. We will work hard to make this right for next time. We do apologies again. Kind regards,Gabriela MuraruReservation Agent

8/10 Bueno

Holly

Se hospedó 1 noche en enero de 2024
Respuesta de Hazel, el 21 feb. 2024
Hello Holly ,Thank you for taking the time out of your day to leave us a a good score. Our team members appreciate your fantastic feedback. We hope to welcome you back on your next trip to London!Kind regards,Hazel S,Reservations

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal
They said I could get 15£ credit per day from dining/bar however they charged me full priced without excluding the credit as promised in the end. Not so nice. Everything else was rather pleasant.
Se hospedó 3 noches en enero de 2024
Respuesta de Courtyard City Airport, el 19 feb. 2024
Dear guest,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with our customer service. We will work hard to make this right for next time. We do apologies again. Kind regards,Gabriela MuraruReservation Agent

8/10 Bueno

Ronny

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Courtyard City Airport, el 19 feb. 2024
Dear guest,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservation Agent

8/10 Bueno

Lynn

Viaje familiar
Le gustó: Condiciones de la propiedad
Very friendly staff. Very comfortable
Se hospedó 1 noche en enero de 2024
Respuesta de Hazel, el 20 ene. 2024
Hello Lynn ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

8/10 Bueno

GREG

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
modern and fairly new hotel, short walk from LCY.
modern and fairly new hotel, short walk from LCY. Good evening food. Breakfast good but scrambled eggs I guess were from a packet of powder.
Se hospedó 1 noche en enero de 2024
Respuesta de Hazel, el 20 ene. 2024
Dear Greg,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with the breakfast experience. We will work hard to make this right for next time. We do apologise again. Kind regards,Hazel S,Reservations

10/10 Excelente

Shyneka

Se hospedó 2 noches en enero de 2024
Respuesta de Hazel, el 13 ene. 2024
Hello Shyneka,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excelente

Zubair

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Hazel, el 13 ene. 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excelente

oluwadamilola

Le gustó: Limpieza, servicios, condiciones de la propiedad
I personally feel like the information given by the staff can be a little more consistent. Overall, it was a great experience
Respuesta de Courtyard City Airport, el 19 feb. 2024
Dear guest ,Thank you for taking the time to leave us a review. All team members appreciate your kind words. Moreover, thank you for feedback as we will do pass it to our team.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservation Agent

8/10 Bueno

A M

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel in a convenient spot.
This is a great hotel, convenient for the airport and for public transport into London. It’s clean, comfortable and I always get a great night’s sleep there. I do have one niggle, though and that is through Hotels.com Gold extras I am supposed to get a £15 credit when I stay there. I have never been offered the £15 credit and I would like to know why.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hazel, el 31 dic. 2023
Dear Guest,Thank you for taking the time to leave us your amazing review.Our team members at Courtyard by Marriott appreciate your kind words.I will be sure to pass on your feedback to other team members at our hotel.Also I reviewed your 15 credit. Just to let you know it doesn't show up on your reservation as its done through a 3rd party platform. Maybe in the future you can show your credit confirmation to our front desk staff and they can manually add this to your billing. I have processed this and refunded your card.We hope to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations.

8/10 Bueno

E

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Goede locatie
Fijn Hotel dicht bij de terminal en eventueel de DLR naar de stad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hazel, el 31 dic. 2023
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excelente

Paul

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hazel, el 6 ene. 2024
Hello Paul,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Modern hotel a short walk from LCY.
Modern hotel a short walk from LCY. High room rate does not include breakfast. Parking is at the Travelodge 500 yards away.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hazel, el 31 dic. 2023
Hello ,Thank you for taking the time out of your day to leave us a review. Our team members appreciate your feedback. We hope to welcome you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excelente

Nicola

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel within walking distance of London City Airport, so easy to travel to Canary Wharf or the City. The hotel was clean, quiet, and with a nice atmosphere in the bar/ restaurant, and the staff were very friendly. The room was a really good size, and the blackout curtains excellent 😊
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hazel, el 31 dic. 2023
Hello Nicola, Thank you for taking the time to leave us a review.All staff members at our hotel appreciate your kind words!I will be sure to pass on your feedback to other team members.We look forward to welcoming you back again in the near future.Kind regards,Hazel S,Reservations

10/10 Excelente

CHANGOK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hazel, el 6 ene. 2024
Hello Changok,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hazel, el 6 ene. 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excelente

Jennifer

Se hospedó 8 noches en noviembre de 2023
Respuesta de Hazel, el 6 ene. 2024
Hello Jennifer,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excelente

Marie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lit confortable
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hazel, el 6 ene. 2024
Hello Marie,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

4/10 Malo

Tracey

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Disappointing
Probably one of the worst checking in experiences - extremely slow and no apology offered. There wasn't even water provided in the room which is surprising for a more high end hotel - even budget hotels can offer this.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hazel, el 31 dic. 2023
Dear Tracey,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with our customer service. We will work hard to make this right for next time. We do apologise again. Kind regards,Hazel S,Reservations

10/10 Excelente

Ashleigh

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hazel, el 6 ene. 2024
Hello Ashleigh,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

2/10 Terrible

Matthew

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hazel, el 6 ene. 2024
Dear Matthew,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with our customer service. We will work hard to make this right for next time. We do apologise again. Kind regards,Hazel S,Reservations

8/10 Bueno

Timothy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
City airport hotel - can't go wrong
Good choice for an early flight from City airport. Pricey for standard of hotel but probably OK for the convenience of location.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hazel, el 31 dic. 2023
Hello Timothy,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excelente

Kate

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
safe and clean
Se hospedó 7 noches en noviembre de 2023
Respuesta de Hazel, el 6 ene. 2024
Hello Kate,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excelente

Jensen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good customer service
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hazel, el 6 ene. 2024
Hello Jensen,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excelente

Mamta

Se hospedó 3 noches en noviembre de 2023
Respuesta de Hazel, el 6 ene. 2024
Hello Mamta,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excelente

Rahul

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is near City airport. Not the safest of areas, but the hotel itself is very comfortable, clean and easy. The staff were top notch all the way through.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hazel, el 31 dic. 2023
Hello Rahul , Thank you for taking the time to leave us a review.All staff members at our hotel appreciate your kind words!I will be sure to pass on your feedback to other team members.We look forward to welcoming you back again in the near future.Kind regards,Hazel S,Reservations

10/10 Excelente

Chinenye

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I had an amazing time and i am definitely gonna come back more often! I really loved the ambience of the hotel. Simply Amazing!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hazel, el 31 dic. 2023
Dear Chinenye,Thank you so much for your great review! Your kind comments really made our day, and we can't wait to be able to welcome you back again soon! BestHazel S,Reservations

10/10 Excelente

Janice

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fabulous bed
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hazel, el 6 ene. 2024
Hello Janice,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excelente

Katy

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hazel, el 6 ene. 2024
Hello Katy,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excelente

Lynnette

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hazel, el 6 ene. 2024
Hello Lynnette,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations