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Opiniones de Best Western Airpark Hotel-Los Angeles LAX Airport

2.5 out of 5
Best Western Airpark Hotel-Los Angeles LAX Airport
640 W Manchester Blvd, Inglewood, CA

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 362 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 332 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 157 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 80 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 72 de 1003 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

7.4/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

blanca

Viaje familiar
Le gustó: Servicio y personal y servicios
Olía muy el cuarto
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 17 may. 2024
Dear Blanca,We apologize for the unpleasant odor in your room. This is not the standard we strive to uphold, and we'll address this issue with our housekeeping team immediately. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely, Hotel Manager

10/10 Excelente

Miguel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nos atendieron muy bien en la recepción y en el desayuno aunque era buffet, a veces, nos servían a la mesa por mejorar un poco e tema de limpieza, no porque fuera sucio sino porque alguna veces dejaban las toalllas no tan organizadas
Se hospedó 6 noches en marzo de 2024
Respuesta de Hotel Manager, el 3 abr. 2024
Dear Miguel,Thank you for sharing your experience with us. We're delighted to hear that you were treated well by our reception staff and enjoyed the service at breakfast. Your feedback regarding the organization of towels is valuable, and we appreciate your suggestion for improvement. We will ensure that our team pays closer attention to towel organization to maintain a clean and organized environment for our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Esnelia

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Terrible service, everything very dirty, few options to eat at breakfast, pool out of service with green slat, terrible customer service, worst hotel I've ever been to
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Manager, el 27 feb. 2024
Dear Esnelia,We sincerely apologize for the unacceptable experience you encountered during your stay. Your feedback is deeply concerning, and we take it very seriously. Rest assured, we are investigating these issues thoroughly and taking immediate steps to address them. We strive to provide a clean, comfortable, and enjoyable stay for all our guests, and we regret that we fell short of your expectations. We hope you'll consider giving us another chance to make it right in the future.Sincerely, Hotel Manager

10/10 Excelente

Eduardo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy nuena
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 26 dic. 2023
Dear Eduardo,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

6/10 Aceptable

Hugo

Viaje en grupo
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager, el 17 dic. 2023
Dear Hugo,We appreciate your feedback and the time you took to rate your experience. While it's encouraging to see a moderate score, we understand there's room for improvement. Your insights guide our efforts, and we're dedicated to enhancing your future stays. We hope to have the opportunity to provide you with an even better experience next time.Sincerely, Hotel Manager

10/10 Excelente

Emmanuel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bonitos cuartos y buen personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 25 oct. 2023
Dear Emmanuel,Thank you for choosing our hotel. We're glad to hear that you found the rooms nice and the staff good during your stay. Providing comfortable accommodations and excellent service is important to us, and we appreciate your positive feedback. We look forward to serving you again in the future, and your satisfaction is important to us. Sincerely,Hotel Manager

8/10 Bueno

Claudia Patricia

Viaje familiar
Le gustó: Servicio y personal
Regular
Para lo que fue, estuvo bien porque estaba en la zona de un concierto al que asistimos
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 6 oct. 2023
Dear Claudia Patricia,Greetings! Thank you for taking the time to share your feedback. We're glad that our hotel's location near the concert venue was convenient for you. We appreciate your positive comments about your overall experience. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Sincerely,Hotel Manager

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente propiedad. El area de piscina es super comoda.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Hotel Manager, el 18 sept. 2023
Dear Jennifer,Thank you for your kind words! We're thrilled to hear that you found our property excellent and enjoyed the comfortable pool area. Your satisfaction is our goal, and we look forward to providing you with another fantastic experience in the future. If you have any specific feedback or requests, please feel free to share. We appreciate your support!Sincerely,Hotel Manager

8/10 Bueno

Rossdali

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
creo que el entorno es peligroso, pero una vez en el hotel es seguro
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 7 sept. 2023
Dear Rossdali,We appreciate your feedback regarding the safety of our hotel environment. Your safety and well-being are our top priorities, and we're glad to hear that you felt safe once inside the hotel. We take security seriously and will continue to maintain a secure and welcoming atmosphere for all our guests. If you have any suggestions or concerns about the surrounding area, please don't hesitate to share them, as we aim to make your entire stay as comfortable as possible. Thank you for choosing us, and we hope to have the opportunity to host you again soon.Sincerely,Hotel Manager

8/10 Bueno

MEDERICK LEONARDO

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 4 sept. 2023
Dear MEDERICK LEONARDO,Thank you for your four-star rating! We're pleased to see that you had a positive experience during your stay. If you have any specific feedback or suggestions on how we can improve and earn that fifth star in the future, please don't hesitate to share. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Manager

8/10 Bueno

Evelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Un lugar muy limpio
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Manager, el 8 sept. 2023
Dear Evelyn,Thank you for your brief but positive feedback. We are delighted to hear that you found our establishment to be very clean. Maintaining a clean and comfortable environment for our guests is our top priority. We hope you had an enjoyable stay and look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excelente

Luz A

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No me gusto el primer día que llegue no había agua.
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Manager, el 17 may. 2023
Dear Luz A,Thank you for staying with us and providing a review. We appreciate your feedback and taking the time to share what you enjoyed and what could have been improved during your stay. Our team takes your feedback seriously, and we will use it to make necessary improvements to ensure that future guests have an even better experience. We hope to have the pleasure of welcoming you back soon and delivering an even more memorable stay. Thank you for choosing our hotel.Sincerely,Hotel Manager

8/10 Bueno

ana

Se hospedó 3 noches en abril de 2023
Respuesta de Hotel Manager, el 15 may. 2023
Dear Ana,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excelente

ABELARDO

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
facil par allegar, limpio y muy atentos todo el personal pero muy mal los desayunos no recomendado el desayuno el costo por noche es caro
Respuesta de Hotel Manager, el 5 ene. 2023
Dear Abelardo,Thank you for taking the time to share your feedback about your stay at our hotel. We are glad that you found our hotel easy to get to and that our staff were attentive. We apologize for the poor quality of the breakfast, and we will take your feedback into consideration as we strive to improve our offerings. Your observations and suggestion are paramount and we are always working to provide the best value for our guests. We look forward to your next visit to our hotel.Sincerely,Hotel Manager

10/10 Excelente

Jordi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estancia genial
Habitación cómoda,moderna,limpia con microondas y nevera...parking gratis y desayuno(tostadas,fruta,cereales, café)no hay mucha cosa...Cerca del aeropuerto
Habitación
Baño
Exterior
Se hospedó 2 noches en agosto de 2022
Respuesta de Hotel Manager, el 5 sept. 2022
Dear Jordi,Thank you for your stay at the Best Western Airpark Hotel. Guest feedback is very much important to us for our service enhancement. Glad to know the appreciation for location, comfort, cleanliness, room, parking and breakfast. Your experience encourages our staff to add more value to our hospitality. It was our privilege to have you here and hope to welcome you again very soon.Sincerely,Hotel Manager

8/10 Bueno

Nilsa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cerca del Aeropuerto y tranquilo.
Se hospedó 3 noches en agosto de 2022
Respuesta de Hotel Manager, el 27 ago. 2022
Dear Nilsa,Thank you for the candid feedback of your stay at our hotel. We are delighted to know that you found our location good and it was convenient. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excelente

Salvador

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo estuvo sensacional
Se hospedó 1 noche en junio de 2022
Respuesta de Hotel Manager, el 26 jun. 2022
202 / 5,000 Translation results Estimado Salvador, Gracias por la estadía y apreciar el hotel. Estamos muy felices de escuchar eso y privilegiados de tenerlo como invitado. Esperamos darle la bienvenida de nuevo. Saludos, Gerente del hotel.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No recommended
Se hospedó 3 noches en julio de 2021
Respuesta de Hotel Manager, el 21 jul. 2021
Dear Guest, Thank you for the stay and giving us a feedback. I understand your dissatisfaction and disappointment. We are working to resolve those issues to the best of our efforts. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en julio de 2021
Respuesta de Hotel Manager, el 24 jul. 2021
Hello Guest, Thanks for the stay but sad to see the single star. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en abril de 2021
Respuesta de Hotel Manager, el 23 abr. 2021
Hello Guest, It is delighting to see five-star feedback. Hope that you had a marvelous stay experience. Our team is very much overwhelmed to see the remark. It is a privilege to host guests like you. Await your next earliest visit. Sincerely, Hotel Manager.

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en febrero de 2020
Respuesta de Hotel Manager, el 15 feb. 2020
Esteemed Guest, Greetings from the Best Western Airpark Hotel. Thank you for your stay and the three stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager.

6/10 Aceptable

Alejandro

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2019
Respuesta de Hotel Manager, el 13 nov. 2019
Dear Alejandro, Thanks for your stay at the Best Western Airpark Hotel. We appreciate your feedback with six stars. But we request you to share your specific observations about what you liked and where we lacked. Guest reviews are quite important to us and we look forward to seeing you back. Sincerely, Hotel Manager.

10/10 Excelente

Salvador, Thousand palms California

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Los cuartos muy limpios ,no hulen a cigarro como en otros lugares exelente
Se hospedó 1 noche en septiembre de 2019
Respuesta de Hotel Manager, el 23 sept. 2019
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Bueno

Santos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2019
Respuesta de Hotel Manager, el 23 jul. 2019
Dear Santos, Greetings from the Best Western Airpark Hotel. Thank you for your stay and the four stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager.

8/10 Bueno

Brenda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
En general todo estuvo bien no tuve. Ningún problema en nuestra estancia si volviera a hospedarme en este hotel
Se hospedó 2 noches en julio de 2019
Respuesta de Hotel Manager, el 23 jul. 2019
Querida Brenda, Es muy agradable observar que le gustó la estadía y los servicios en nuestro hotel durante su reciente visita. Me alegra ver sus observaciones positivas que definitivamente nos harán correr esa milla extra. Esperamos darle la bienvenida pronto! Atentamente, Gerente del hotel.

8/10 Bueno

Leonor Juana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un paseo lindo , ganó la copa oro Cruz Azul.
Se hospedó 1 noche en julio de 2019
Respuesta de Gloria , el 21 jul. 2019
Thank you for staying with us, we hope you enjoy your stay at Best Western Hotel.

10/10 Excelente

Pablo A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2019
Respuesta de Hotel Manager., el 16 jul. 2019
Hello Pablo, Thank you for the stay and great feedback. We are sure you enjoyed our accommodation and services. We are privileged to host guests like you. Look forward to welcoming you for another awesome stay. Sincerely, Hotel Manager.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en junio de 2019
Respuesta de Hotel Manager, el 1 jul. 2019
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Buena atención
Buen servicio las instalaciones regulares
Se hospedó 3 noches en junio de 2019
Respuesta de Gloria , el 21 jun. 2019
Buenos dias! Le mandamos un codialmente saludo de parte de Best Western Airpark Hotel. Le agradecemos su comentario ya que nos ayuda a ser mejores. una ves mas gracias!

4/10 Malo

Ricardo

Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No recomendable el precio es mayor a la calidad de
Es un hotel de paso literal no es nada familiar, la noche muy intranquila la alberca siempre cerrada, no hay botones el desayuno no estaba a tiempo y muy limitado, no vale la pena, esta lejos del aeropuerto, su servicio de traslado pésimo desde el conductor hasta la camioneta.
Se hospedó 1 noche en abril de 2019
Respuesta de Hotel Manager, el 29 may. 2019
Querido Ricardo Lamentamos absolutamente la experiencia desagradable que tuvo durante su estadía con nosotros. Este no es el tipo de experiencia que queremos ofrecer a nuestros huéspedes. Nos tomamos muy en serio los comentarios de nuestros huéspedes. He notado los problemas resaltados por y los enviaré al equipo en cuestión. Les aseguro que ponemos mucho énfasis en nuestros estándares de calidad. Me decepciona que nos hayamos quedado cortos esta vez, pero espero que nos brinde más oportunidades para servirle mejor. Sinceramente, Gerente del hotel

8/10 Bueno

Rodrigo

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019
Respuesta de Hotel Manager, el 2 may. 2019
Hello Rodrigo, Thanks for the stay at our hotel and the review with eight stars. I sincerely hope that you liked the hotel and enjoyed the stay. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager.

10/10 Excelente

Ana, Colombia

Viaje en grupo
Le gustó: Limpieza y servicio y personal
El hotel es muy comodo, sus habitaciones renovadas y con linda decoración. El desayuno es delicioso, muy variado, limpio y las personas que lo atienden muy atentas
Se hospedó 1 noche en abril de 2019
Respuesta de Hotel Manager, el 3 may. 2019
Querida Ana, Gracias por permanecer en el Best Western Airpark Hotel y expresar su satisfacción a través de la revisión. Nos esforzamos continuamente para mejorar nuestra hospitalidad y la comodidad de los huéspedes. Es un placer atender a huéspedes como usted y sus comentarios nos motivarán a mejorar nuestra hospitalidad. ¡¡¡Espero volver a verte pronto!!! Saludos, Gerente del hotel.

10/10 Excelente

GEORGINA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
En general todo muy bien, solo cambiaria las almhoadas todas son duras y en lo personal no me gustaron.
Se hospedó 1 noche en marzo de 2019
Respuesta de Hotel Manager, el 31 mar. 2019
Querida Georgina, Gracias por sus opiniones. Nos complace saber de su agradable estancia en nuestro hotel. Estamos orgullosos de ofrecer a nuestros huéspedes un alto grado de comodidad y nos complace saber que encontró el desayuno y el colchón a su gusto. Nos complace que, además de encontrarnos en un lugar cómodo y tranquilo, también haya podido apreciar los otros servicios que ofrecemos. Esperamos poder acomodarte de nuevo. Sinceramente, Gerente del hotel

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Muy viejo, el cuarto olia a cigarro, las instalaciones estaban muy maltratadas
Se hospedó 1 noche en marzo de 2019
Respuesta de Gloria, el 26 mar. 2019
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Hotel limpio pero mal atencion en recepion
Se hospedó 1 noche en marzo de 2019
Respuesta de Hotel Manager, el 9 mar. 2019
Hola invitado Gracias por la estancia. Estamos encantados de ver los comentarios positivos, pero realmente decepcionados al notar que el personal de la recepción no fue lo suficientemente cortés. Les daremos nuevos consejos y orientación para entender bien su trabajo. Espero que no le importe este desajuste y nos dé otra oportunidad para darle la bienvenida nuevamente. Sinceramente, Gerente del hotel.

10/10 Excelente

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bed was a little firm for my liking. Even though it is by a busy road you can't hear the noise as long as the windows are closed. Stay was top notch. All around it served its purpose!
Se hospedó 4 noches en mayo de 2024
Respuesta de Hotel Manager, el 22 may. 2024
Dear Jason,Thank you for sharing your feedback with us! We're glad to hear that your stay was top-notch and that our location provided the peace and quiet you needed despite being by a busy road. We apologize if the bed was firmer than expected, but we're pleased it served its purpose overall. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excelente

darrion

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 22 may. 2024
Dear Darrion,Thank you for the wonderful review of your stay at our hotel. We are delighted to know everything went great during your stay and that our location was perfect for your needs. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

8/10 Bueno

Nattakorn

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good stay with this price. The parking lot is a little sketchy with strangers/residents sometimes smoking, but the overall stay is great. The staff is friendly, and the room is fairly clean. The breakfast is standard American breakfast (not much variety) but filling well.
Se hospedó 6 noches en mayo de 2024
Respuesta de Hotel Manager, el 17 may. 2024
Dear Nattakorn,Thank you for your feedback! We're glad to hear that you had a good stay and found our staff friendly and the room clean. We apologize for any discomfort caused by the parking lot situation and appreciate your understanding. Your comments about the breakfast are noted, and we'll consider offering more variety in the future. We hope to welcome you back for another pleasant stay!Sincerely, Hotel Manager

8/10 Bueno

jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dont eat at Roscoe's
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 6 may. 2024
Dear Jennifer,We're sorry to hear you didn't have a positive experience at Roscoe's. We value your feedback and will address any concerns with the management to ensure improvements are made. Thank you for sharing your experience, and we hope you'll give us another opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Bueno

eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Other than what those who censor / edit the ratings of the Guests/Expedia App Users have already declared, Best Western Airpark Hotel, managed by a wonderful human being named Dee, is truly one hotel one must visit. I am always appreciative of the staff, other guests and the property, itself.
Se hospedó 2 noches en marzo de 2023
Respuesta de Hotel Management, el 2 may. 2024
Dear Eric,Thank you for your positive feedback! We're thrilled to hear that you had a wonderful experience at the Best Western Airpark Hotel-Los Angeles LAX Airport, under the management of Dee. We greatly appreciate your kind words about our staff, guests, and property. It's our pleasure to provide you with a memorable stay, and we look forward to welcoming you back on your next visit!Sincerely, Hotel Management

8/10 Bueno

Marcelo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
?
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 1 may. 2024
Dear Marcelo,Thank you for choosing to stay with us. We are glad to hear that you enjoyed your stay and found our services satisfactory. Your four-star rating is much appreciated. If there is anything that we can improve in the future, please do let us know so that we can take the necessary steps to make your next stay even better.Sincerely, Hotel Manager

8/10 Bueno

Jeffrey

Le gustó: Limpieza y servicio y personal
Convenient. Easy to get to. Just a bit old.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 29 abr. 2024
Dear Jeffrey,Thank you for your review. We're glad to hear that you found our hotel convenient and easy to access. We appreciate your feedback regarding the age of our property, and we'll take this into consideration as we strive to improve our guest experience. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

4/10 Malo

Runhan

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 13 may. 2024
Dear Runhan,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excelente

A N M Wasekul

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 13 may. 2024
Dear A N M Wasekul,Thank you for the perfect rating! We're delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and a pleasant environment for our guests, and we're happy to know that we met your expectations. We look forward to having you as our guest again in the future!Sincerely, Hotel Manager

6/10 Aceptable

Sarah

Le gustó: Limpieza y servicio y personal
The staff were excellent, friendly, professional. The bathroom and the sheets all spotless and clean. The downside is the aging nature of the building, older carpets that need a good deep clean or replacement, furniture that is old and in some places peeling. Barely Ok as an overnight pre or post flight but otherwise not a place I'd go back to. It's also an expensive ride in a cab/uber from the airport, so the money I spent on that would have been better spent on a more expensive, perhaps closer hotel. Sorry in a way because the staff were great, and so helpful and friendly, just not a good ambiance.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 20 abr. 2024
Dear Sarah,Thank you for your detailed feedback. We're pleased to hear that you found our staff excellent and our cleanliness standards high. Your comments regarding the aging aspects of the building are duly noted, and we'll work diligently to address these concerns. We understand the importance of ambiance and comfort for our guests and apologize for any inconvenience caused. We appreciate your honesty and hope to have the opportunity to welcome you back in the future with improvements made.Sincerely, Hotel Manager

8/10 Bueno

Kinnari

Le gustó: Servicio y personal
I like Hot Pool and breakfast.
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 11 abr. 2024
Dear Kinnari,We're glad to hear that you enjoyed the hot pool and breakfast during your stay! Your feedback is appreciated, and we're always striving to improve. If there's anything specific you think we could do to earn that extra star next time, please let us know. We hope to welcome you back for another great stay soon!Sincerely, Hotel Manager

8/10 Bueno

Mark

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location and the easy access off the highway
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 10 abr. 2024
Dear Mark,We're thrilled to hear that you found our hotel's location and accessibility to be convenient! Thank you for taking the time to share your positive feedback. If there are any specific areas where we can improve and earn that extra star, please let us know. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

10/10 Excelente

Kathleen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was very clean. The staff was friendly. It was very quiet. It was perfect for an event we went to at Kia Forum. Would definitely stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 9 abr. 2024
Dear Kathleen,Thank you for your wonderful review! We're thrilled to hear that you found our property clean, our staff friendly, and the atmosphere quiet during your stay. We're delighted to have been a perfect fit for your event at Kia Forum. We look forward to welcoming you back for another great experience in the future!Sincerely, Hotel Manager

10/10 Excelente

Vamsi

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
good stay
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 6 abr. 2024
Dear Vamsi,Thank you for your positive review! We're pleased to hear that you had a good stay with us. If there's anything specific that made your experience enjoyable or if there are any areas where we can further improve, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excelente

Eduardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 6 abr. 2024
Dear Eduardo,Your perfect review is much appreciated! We sincerely appreciate you acknowledging our work with such generosity. We're happy to have both met and beyond your expectations because your satisfaction is our first priority. We eagerly forward having you return for yet another wonderful visit soon!Sincerely, Hotel Manager