Terraza o patio
Ver disponibilidad

Opiniones de Home2 Suites by Hilton Louisville Downtown NuLu

3 out of 5
Home2 Suites by Hilton Louisville Downtown NuLu
240 South Hancock Street, Louisville, KY

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 422 de 758 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 179 de 758 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 69 de 758 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 40 de 758 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 48 de 758 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Otto

Viaje familiar
Le gustó: Limpieza y servicio y personal
No tenía disponible la habitación que reserve
Se hospedó 1 noche en julio de 2022

4/10 Malo

Alfonso

Viaje familiar, Viaje familiar con niños
La atencion fue malisima. Nos tuvieron mas de 2 horas esperando habitacion
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en abril de 2019

10/10 Excelente

Larry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Jonathan

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
The pool was dirty. Other than that everything was good.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Le'Joy, Indianapolis

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Brett

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great new hotel. Nice mini kitchen in the room. Fast check in. Only issue, mattress was a little soft.
Se hospedó 1 noche en abril de 2024
Respuesta de Jody Thompson, GM, el 22 abr. 2024
Thank you for staying with us. We are pleased you enjoyed your stay overall.

6/10 Aceptable

Robert

Viaje en pareja
Breakfast was not what was advertised The food served was cold .
Se hospedó 1 noche en abril de 2024
Respuesta de Jody Thompson, General Manager, el 22 abr. 2024
Thank you for your feedback. I will research your concerns with breakfast to ensure we are providing the hot breakfast Home2 Suites is known for.

10/10 Excelente

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was extremely nice, room was above expectation. I wish there was a hot tub though, arter a long drive it wouldve been nice to relax in it. I was able to find 1 last parking spot in the back otherwise i wouldve had to park across the strest. Overall i am pleased with my visit
Se hospedó 1 noche en marzo de 2024
Respuesta de Jody Thompson, General Manager, el 22 abr. 2024
Thank you for the wonderful review! We are pleased you enjoyed your visit overall and that we took such great care of you. We appreciate your choosing our hotel for your travel needs.

4/10 Malo

Chandra

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Jody-GM, el 25 feb. 2024
I am very sorry that your stay did not meet your, nor our, expectations. Please feel free to contact the hotel directly should you wish to provide more details. Thank you for your feedback.

10/10 Excelente

Brittny

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 2 noches en febrero de 2024
Respuesta de Jody-GM, el 25 feb. 2024
Thank you for the excellent review! We are so pleased you enjoyed your time with us and hope to host you again in the future!

4/10 Malo

Amanda

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Jody-GM, el 25 feb. 2024
Thank you for your feedback. I am very sorry that your visit was not as you had hoped. Please feel free to contact the hotel directly with more information so that we can ensure it does not occur again going forward. We appreciate your staying with us and telling us about your experience.

6/10 Aceptable

Anne P

Viaje con mascota
Le gustó: Condiciones de la propiedad
They don’t check the key cards before they hand them wand I had to make several trips back to the front desk to get them fixed. Very frustrating!
Se hospedó 1 noche en febrero de 2024
Respuesta de Jody-GM, el 25 feb. 2024
I am sorry that you had difficulty with your keys. We make the keys when we check you in so there should be no issues. We will check the lock itself to ensure this does not occur in the future. Thank you for letting us know.

10/10 Excelente

Clifford

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was a slight listing issue through Expedia but the gentleman at the desk handled it without any issue.
Se hospedó 1 noche en enero de 2024
Respuesta de Jody-GM, el 30 ene. 2024
Wonderful to hear we were able to help you with your reservation and that you enjoyed your visit over all. Thank you for the great feedback!

10/10 Excelente

ruth

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front. Desk. Person. Helped me with my luggage. Since I’m elderly. Greatly appreciated his help
Se hospedó 1 noche en enero de 2024
Respuesta de Jody, GM, el 27 ene. 2024
Thank you so much for letting us know! I will share this with our team. I hope you enjoyed your visit with us!

10/10 Excelente

Ricardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfeito
Perfeita
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jody Thompson, General Manager, el 9 ene. 2024
Thank you!

10/10 Excelente

Donna, Indianapolis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Only change would be "Do Not Disturb" signs available. Our room didn't have one.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jody Thompson, General Manager, el 9 ene. 2024
I will make sure my team takes care of this asap. Thank you for letting us know!

10/10 Excelente

Rikus

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Jody Thompson, GM, el 21 dic. 2023
Thank you!

8/10 Bueno

Rocco

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A nice property in a great location within walking distance of some distilleries and downtown
Respuesta de Jody Thompson, GM, el 13 feb. 2024
Thank you for your review. We are pleased you enjoyed our location and all of the fun things to do within walking distance.

2/10 Terrible

Diana

No le gustó: Limpieza y servicio y personal
Staff was rude at check-in, had to pay for parking which first for us considering we cone here 4 times a year. Barely had hot water, and breakfast has changed. This will be our last time staying. Other guests were also complaining
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jody Thompson, General Manager, el 18 dic. 2023
Thank you for letting us know about your recent visit. I am very sorry that your stay did not meet your, nor our, expectations. We are under new management and working to get the breakfast up to the Home2 standards. We will take your observations to heart as we continue to improve our hotel.

2/10 Terrible

Michael

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
People were stomping above us and hitting the walls on both sides of us for 4 days straight. The breakfast was good the first morning but then by the fourth day (Sunday) there was nothing even left out that wasn't still there from the first morning. It seems like nobody wants to be there and it's a dirty building that needs better care. Tub was broken. And they make you request cleaning. Nobody works. It's obviously just to collect a check. Meanwhile me and my family were trying to have a vacation. Fool me once.
Respuesta de Jody Thompson, General Manager, el 6 dic. 2023
I am so sorry to hear that you had such a bad experience. I have just recently become the manager at this hotel and working on addressing the issues here. We have already made positive changes and are looking forward to getting this hotel to the standards you expect from Hilton. I appreciate your letting us know about your visit so that we may continue to improve.

10/10 Excelente

Kellie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jody Thompson, General Manager, el 24 nov. 2023
Thank you for staying with us and for telling us about your visit.

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM, el 6 nov. 2023
Thank you for the great review! We are thrilled that you enjoyed your stay!

6/10 Aceptable

Lucia

Viaje familiar
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
Toilet made leaking sound that they couldn’t fix. Pool was closed our entire stay
Se hospedó 2 noches en octubre de 2023
Respuesta de Home2 Team Member- Joy, el 1 nov. 2023
Thank you for staying with us at Home2 Suites! We appreciate your feedback and will continue to work hard to earn a 5 star when you come back! Please come back!

10/10 Excelente

Shawn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was very friendly, the property was very clean and quiet. Parking different but luckily we were able to get a spot in front of the hotel. Overall it was a great experience. We will do it again!!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Joy- Home2 Team Member, el 1 nov. 2023
Thank you for staying with us at Home2 Suites. We are so happy you enjoyed your time with us! Please come back!

4/10 Malo

Ashley

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Expected better from a Hilton property
Disappointed with our stay, won't stay again. Room was not clean . . . shampoo/body wash dispensers were empty. Bathroom ventilation fan was not working. Stayed on the 5th floor and the corridors were very dimly lit . . . not what you want to see when you open a hotel door in a strange city.
Se hospedó 1 noche en octubre de 2023
Respuesta de Joy- Home2 Team Member, el 28 oct. 2023
Thank you for your feedback. We will definitely fill that shampoo and bodywash. We have changed to a new brand "ZERO"and we are going through it very fast. I apologize for any inconvenience this caused you. Thank you for staying with us. We welcome you back! Please give us another chance. We can correct this.

4/10 Malo

Cliente verificado

Viaje de negocios
Cold or hot shower
Not able to control water temp in the shower. It was just cold or really hot
Se hospedó 4 noches en octubre de 2023
Respuesta de Joy- Home2 Team Member, el 28 oct. 2023
Thank you for your feedback. We will look into this. I apologize for any inconvenience this has caused. We certainly invite you back. We care about you!

2/10 Terrible

Adam

Se hospedó 1 noche en octubre de 2023
Respuesta de Jody Thompson, General Manager, el 17 nov. 2023
Thank you for your response. I am sorry you did not enjoy your visit with us. I appreciate your letting us know so that we may improve.

10/10 Excelente

Stephen

Le gustó: Servicios
Convenient
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 25 oct. 2023
Thank you for your recent stay here at our hotel! We’re proud you chose Home2 Suites for your visit and look forward to welcoming you back the next time your travels bring you to Louisville.Yours in Hospitality,Jody ThompsonGeneral Manager

10/10 Excelente

Susana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was amazing. The staff was very helpful and had no issues at the hotel.
Se hospedó 2 noches en octubre de 2023
Respuesta de Joy- Home2 Team Member, el 28 oct. 2023
Thank you for your feedback! This is exactly the stay we expect for our guests! We really care about you. Thank you a nd please come back!

10/10 Excelente

Alida

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Home2 Team Member- Joy, el 9 oct. 2023
Thank you for staying with us! We appreciate you. We appreciate your feedback! We welcome you back!

10/10 Excelente

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything about the stay was excellent. The staff was great and the room was beautiful.
Se hospedó 1 noche en octubre de 2023
Respuesta de Home2 Team Member- Joy, el 9 oct. 2023
Thank you for your feedback! We love what we do! We appreciate you. We welcome you back!

10/10 Excelente

sakae

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
フロントの方は、皆さん親切でした。 ここから、エジソンハウスやバーボンの会社、モハメッドアリ記念館、ウォーターフロント地区に歩いて行けます。
Se hospedó 2 noches en septiembre de 2023
Respuesta de Joy- Home2 Team Member, el 28 oct. 2023
YaY! You are very welcome. We thank you for your feedback! We care and I am happy you enjoyed your time with us! Please come back!

8/10 Bueno

Alex

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great front desk staff, Josh was very kind.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Home2 Team Member- Joy, el 9 oct. 2023
Thank you for your review! We appreciate you. Thank you for the mention of Josh! He is a guest favorite! Josh cares! Please come back!

10/10 Excelente

Whitney

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Home2 Team Member- Joy, el 9 oct. 2023
Thank you for your high remarks! We appreciate you and your stay! Please come back!

4/10 Malo

Whitney Nicole

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2023
Respuesta de Joy- Home2 Team Member, el 28 oct. 2023
Hi Whitney! We are so happy you stayed with us at Home2. Please come back! We welcome you!

6/10 Aceptable

Jim

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Didn’t tell us they don’t clean the room, sink didn’t drain and didn’t fix it (had 3 days), hot water in shower had no water pressure, extra pillows had no pillow cases
Se hospedó 2 noches en septiembre de 2023
Respuesta de Home2 Team Member- Joy, el 16 sept. 2023
Thank you for the feedback. We apologize for any inconvenience this caused you during your stay. Room service is available upon request. Always let the staff know if you need anything. We have pillowcases. We have water pressure. We fixed the slow drain. I did not know it continued to be an issue. We care. Thank you. Please come back!

10/10 Excelente

Diane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff was awesome! Very friendly! Room was clean and comfortable. Would stay there again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Home2 Team Member- Joy, el 16 sept. 2023
Thank you for your feedback! We certainly love what we do here! Thank you for staying with us. I am so happy to hear your stay was clean and comfortable. Thank you for team recognition too! We sincerely care! Please come back!

8/10 Bueno

Kurt

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel in downtown Louisville
Se hospedó 1 noche en agosto de 2023
Respuesta de Home2 Team Member- Joy, el 16 sept. 2023
Thank you for your feedback! We appreciate you and hope to see you again soon!

10/10 Excelente

calvin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The front desk people were very polite and nice made me feel very welcome and safe I'm definitely recommend this place
Se hospedó 1 noche en agosto de 2023
Respuesta de Home2 Team Member- Joy, el 16 sept. 2023
Thank you! We love having you! Please come back!

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Home2 Team Member- Joy, el 19 ago. 2023
Great! Thank you.

10/10 Excelente

Margaret

Viaje familiar
Le gustó: Servicios
Everyone was very helpful!
Se hospedó 1 noche en agosto de 2023
Respuesta de Home2 Team Member- Joy, el 10 ago. 2023
Thank you! We love having you! Please come back!

8/10 Bueno

Dalecia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We enjoyed the property and the area around the property. We booked two king suites but we’re given two queen suites because they had already booked our room.
Se hospedó 1 noche en julio de 2023
Respuesta de Home2 Team Member- Joy, el 10 ago. 2023
Hi there! Thank you for staying with us! Unfortunately, we did go down a few rooms because of the HVAC. We know that you needed the a/c during this warm Summer. Please come back! We care for every guest!

6/10 Aceptable

Sheri

Viaje en pareja
Le gustó: Servicio y personal
The property does not look like its picture on Expedia. We did not feel safe in the area. The parking was limited and we had to pay for it, which was not apparent on the Expedia site. The room decor was dated and appeared dingy, although it was clean. The staff however, were friendly.
Se hospedó 1 noche en julio de 2023
Respuesta de Home2 Team Member- Joy, el 10 ago. 2023
Thank you for staying with us! We love having you! I love the NuLu area, and I'm sorry you didn't get the full experience. This is a beautiful area and has so much to offer. We welcome you back!

6/10 Aceptable

Adam

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Not well taken care of
This hotel seems to be rather new but unfortunately not well taken care of. Could certainly use better cleaning and doesn't seem to be any concern about fixing even small broken things on the property. Stained carpeting in the room and general lack of attention to cleanliness.
Se hospedó 2 noches en julio de 2023
Respuesta de Home2 Team Member- Joy, el 10 ago. 2023
Thank you for staying with us! I appreciate your feedback. We work continuously to make every guest happy and satisfied. We will use this photo for some training. We care. Please come back!

8/10 Bueno

Michael

Se hospedó 1 noche en julio de 2023
Respuesta de Home2 Team Member- Joy, el 19 ago. 2023
Thank you for staying with us! We appreciate your review.

4/10 Malo

Lylac

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Staff was always extremely helpful and nice! With that being said, most of the issues I had concerned the state of the room. In the shower, there was a small elastic wrapped with curly hair around one of the shampoo bottles so it clearly was not looked at or cleaned. Also, after walking around in the hotel room without any slippers, the bottom of my feet became dirty, which means the carpet in the room was dirty. The remote to the TV did not work and the microwave did not work. I called to inform the front desk and we were told someone would come up and look at it.. I just felt it should have been checked prior to us checking in. They are pretty convenient and affordable, just need to work on the cleanliness and preparedness of the room. Also, the walls/floors are a bit thin, I think a family with small children may have been in the floors above us and you could hear them running around the room from 8am to 3am.. and it made it difficult to sleep.
Se hospedó 2 noches en julio de 2023
Respuesta de Home2 Team Member- Joy, el 10 ago. 2023
Thanks for your feedback! We care. Please come back and give us another chance. We are always making improvements.

10/10 Excelente

Myron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2023
Respuesta de Joy- Home2 Team Member, el 21 jul. 2023
Thank you for your recent stay at Home2 Suites by Hilton NuLu! We are so happy to have you! Thank you for your 10 out of 10 review! We appreciate the high marks! Please come back! We welcome you!

10/10 Excelente

David

Se hospedó 2 noches en junio de 2023
Respuesta de Joy- Home2 Team Member, el 24 jun. 2023
Love it so much! Thank you for loving us! We welcome you back! Thank you!

6/10 Aceptable

Kelli

Viaje en grupo
Le gustó: Condiciones de la propiedad
Better than the last time…
Upon checking into our room we found the garbage can full of garbage from the previous guests. Staff did come and remove it immediately. There were four registered guest in our room and only two wash cloths we had to constantly request more and were were told they hadn’t been laundered. This happens every time I stay here.
Se hospedó 2 noches en junio de 2023
Respuesta de Deveenier Brooks, General Manager, el 22 jun. 2023
KelliThank you for sharing your experience about your recent stay at our property. We apologize for the manner your room was in when you arrived. I have spoken to our housekeeping team about your experience and we are taking steps to ensure this does not happen again. We look forward to welcoming you Home again soon.