Our trip began on the 15th, and because of our travel distance, we left at 6am...when we got home, there were instructions dated on the 15th, so we never actually received the instructions; we felt the instructions should have been sent at least a day ahead of departure.
although, obviously you have no control over the weather, it was extremely hot, and we had to call for more fans, which they brought, but that wasn't even enough. When we used the pool, without a heater, we just assumed that there would be towels there, but there were not, so, we went through towels rather quickly...I had to go to the office to get more. I was even willing to wash towels in the provided washer and dryer, but there was no detergent. When I was at the office, I used the restroom, and there was no soap, or paper towels. The barbeques that were available looked in a state of disrepair, as did the seat cushions. We didn't feel that the maintenance on the buildings were up to par...Overall, we felt for the money we paid, we were extremely disappointed. We have stayed in several other properties in the Mammoth area, and were happy with them, but unfortunately, they were already booked, so this was a new adventure, which didn't end happily.