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Opiniones de Quality Inn & Suites Matteson near I-57

2.5 out of 5
Quality Inn & Suites Matteson near I-57
21050 Matteson Avenue, Matteson, IL

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 174 de 945 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 223 de 945 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 198 de 945 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 137 de 945 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 213 de 945 opiniones" "

6.2/10

Limpieza

6.8/10

Servicio y personal

5.6/10

Servicios

6.0/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Angel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente hotel . .
Se hospedó 5 noches en enero de 2024
Respuesta de General Manager, el 5 feb. 2024
Dear Angel,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excelente

ERNESTO

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sin comentarios
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 2 ene. 2024
Dear Ernesto,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Rafael, miami

No le gustó: Servicio y personal
Xxxx
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 13 oct. 2023
Dear Rafael,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Bueno

Marco, Santa Tecla

Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 14 ago. 2023
Dear Marco,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Joan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Quality Inn was absolutely DISGUSTING! the mattress had pee stains and other nasty stains the sheets had burn holes and old blood stains, the pillows was flat, the carpet was nasty to even walk on without shoes the carpet was filthy and the smell was TERRIBLE! the african american lady at the front dest was VERY VERY RUDE with a NASTY attitude. there was bugs in our room and in the lobby. the elevator felt like it was gonna collapse and it’s very dark and feels very unsafe in the halls, the toilet seat was so loose i almost fell and hurt myself the bathtub was disgusting i didn’t even want to shower. there was old food left in fridge and the indian man was rude as well when the lady told him to go check our room to see what we was “complaining” about, there was also holes in the walls of the rooms, nastiest hotel ever i wouldn’t recommend ANYONE staying at the Quality Inn!!!
Se hospedó 2 noches en junio de 2023
Respuesta de General Manager, el 9 jun. 2023
Dear Joan,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Malo

Mauricio

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La estancia. En el hotel no fue de buen servicio
Se hospedó 1 noche en marzo de 2023
Respuesta de General Manager, el 21 mar. 2023
Dear Mauricio,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excelente

Jedi

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 1 noche en septiembre de 2022
Respuesta de Quality Inn, el 26 sept. 2022
Thank you for sharing your review

6/10 Aceptable

Miguel

Se hospedó 1 noche en julio de 2022

8/10 Bueno

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Sally

Le gustó: Servicio y personal
The room was nice with a very comfortable bed. The parking lot at night seemed like there were people in cars hanging around but I did not have any problems. I didn't eat the breakfast so can';t comment on that.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager , el 7 may. 2024
Dear Sally,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excelente

Andrea

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Nice hotel to spend one night
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 1 may. 2024
Dear Andrea,It was great to have you staying with us at Quality Inn & Suites Matteson near I-57 and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Erin

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s was disgusting. I got bit by bed bugs. I even have a picture of one on my pillow and pictures of the bites and the manager didn’t want to hear it.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Dear Erin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Malo

Barbara

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Very basic. Could’ve been cleaner
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 28 abr. 2024
Dear Barbara,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Malo

Ranika

Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 15 may. 2024
Dear Ranika,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 Malo

Frederick

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Weird smell in room/hotel. You get what you pay for.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 22 abr. 2024
Dear Frederick,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Malo

Alison

No le gustó: Servicios
Paper thin walls, no automatic entry doors, would not repair/replace microwave when issue brought up
Se hospedó 5 noches en abril de 2024
Respuesta de General Manager, el 16 abr. 2024
Dear Alison,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Aceptable

Patricia

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 2 may. 2024
Dear Patricia,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Terrible

Zaketa

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 29 abr. 2024
Dear Zaketa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 19 mar. 2024
Dear Frank,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Malo

Artrina

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not the best place
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 18 mar. 2024
Dear Artrina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Aceptable

Milton

No le gustó: Condiciones de la propiedad
Had to change rooms cause the first one was dirty
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 18 mar. 2024
Dear Milton,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Ernest

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 18 mar. 2024
Dear Ernest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

RENE

Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 28 mar. 2024
Dear Rene,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excelente

Kionte

Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 9 mar. 2024
Dear Kionte,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

Dollie

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
DO NOT STAY IN THIS DIRTY HOTEL!!! Every time I stayed in a hotel, I always checked the bed and mattress, and it was dirty with blood. I asked to move to a different room, and it was still dirty with stains all over the bed and pillows. The worst part was when the front desk told me to change the sheets and give them to him. He made me a housekeeper. TERRIBLE!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 6 mar. 2024
Dear Dollie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excelente

Deseree

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 4 mar. 2024
Dear Deseree,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Malo

Anthony

Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 18 feb. 2024
Dear Anthony,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 Terrible

Jemmy

Se hospedó 5 noches en febrero de 2024
Respuesta de General Manager, el 23 mar. 2024
Dear Jemmy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Jemmy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 17 feb. 2024
Dear Jemmy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Bueno

Pamela

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
okay for the money
Motel was fine for the money. Not a lot of choices for breakfast. Over all was good for our group. Mainly was just there to sleep.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 13 feb. 2024
Dear Pamela,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Shawnta

Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 23 mar. 2024
Dear Shawnta,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Aceptable

Donna

Viaje familiar
Hotel needs to be updated. Only one elevator working; hasn't much change since my last visit in Sept 23
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 5 feb. 2024
Dear Donna,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excelente

Andre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager, el 4 feb. 2024
Dear Andre,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excelente

Lakisha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great experience
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 4 feb. 2024
Dear Lakisha,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Bueno

Carolyn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I didn't have to deal with any loud music, room was kept up daily by the housekeeping staff. The coffee was available all day and night. My room and the areas I traveled were clean. I stayed for 20 days. Up to par with for the surrounding hotels near by in my opinio..
Se hospedó 19 noches en enero de 2024
Respuesta de General Manager, el 1 feb. 2024
Dear Guest,Thank you for choosing us at (hotel) during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Terrible

Betty M

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
We found bed bugs in our room the people were in the room next door loud
Se hospedó 7 noches en enero de 2024
Respuesta de General Manager, el 23 ene. 2024
Dear Betty,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

ALLICE

Viaje familiar
During our stay at this location we encountered and were bitten by bed bugs and the staff showed no real concern.
Respuesta de General Manager, el 24 ene. 2024
Dear Allice,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excelente

Peterson

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I think they can do better with they food
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 19 ene. 2024
Dear Peterson,We are delighted that you decided to stay with us at Quality Inn & Suites Matteson near I-57 during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Belinda

Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 6 feb. 2024
Dear Belinda,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Malo

Tiffany, Blue Island

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
It would have been a decent stay if we didn’t have to pay a $150 deposit on top of the already paid room rate. No other hotel I’ve ever stayed in does this.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 15 ene. 2024
Dear Tiffany,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Malo

Stanley

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 26 ene. 2024
Dear Stanley,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excelente

Pauline

Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 9 ene. 2024
Dear Pauline,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excelente

Brianna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Front desk
Rooms were nice the most important was the front desk receptionist he was absolutely great off the service alone I would recommend this hotel check in was 1-4-24 night I didn’t get his name but hopefully he sees this review
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 9 ene. 2024
Dear Brianna,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Malo

Keith

Viaje familiar con niños
Couldn’t get a plunger or plumber for two days
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager, el 8 ene. 2024
Dear Keith,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excelente

Keyna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 8 ene. 2024
Dear Keyna,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excelente

Kyndall

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Accommodating ! No problems
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager, el 30 dic. 2023
Dear Kyndall,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

Felicia

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
NEVER AGAIN
Roach motel. Ran to front desk & guy acted surprised. Video/pic as proof.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 29 dic. 2023
Dear Felicia,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Didn’t have toilet paper and when called to front desk they told us to come get it. Shower water was streaming lightly. Something brown was on the wall next to toilet and toilet needed a plunger in morning breakfast was crap and oh was bitter
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager, el 28 dic. 2023
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Malo

SHELLEY

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Spider webs + Cold air + Dingy towels = GROSS!
Ugh! We arrived around 7pm exhausted from a 10 hour road trip and the room was freezing even though it said 83 degrees. We tried to adjust the heat but it constantly kept blowing cold. Couldn’t get ahold of anyone at front desk so we were too tired to get dressed and go back down stairs so we suffered. The towels are dingy looking and there were spiderwebs on the wall which is gross.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 28 dic. 2023
Dear Shelley,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Terrible

Pablo

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de General Manager, el 7 feb. 2024
Dear Pablo,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager