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Opiniones de Travelodge by Wyndham Memphis Airport/Graceland

2 out of 5

Opiniones

5.4
Puntuación de 10, es decir, Excelente. Basada en 178 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 161 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 161 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 186 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 316 de 1002 opiniones" "

5.4/10

Limpieza

6.6/10

Servicio y personal

5.4/10

Servicios

5.0/10

Condiciones de la propiedad

4.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Lucia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager., el 1 ene. 2024
Dear Lucia,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excelente

José

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bastante bueno.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 25 dic. 2023
Dear José,Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

2/10 Terrible

Benjamin

Se hospedó 4 noches en noviembre de 2023
Respuesta de Hotel Manager., el 18 dic. 2023
Dear Benjamin,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Bueno

Ana gabriela

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Visita aceptable
Para un viaje de trabajo está aceptable. No había comida en el establecimiento.
Se hospedó 3 noches en junio de 2022
Respuesta de GM, el 13 jun. 2022
Dear Guest: Thank you for taking the time to provide us with feedback from your recent stay at Travelodge by WYNDHAM Memphis Airport Graceland our hotel. On behalf of our entire staff, I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us to continuously improve our customer service and property on a daily basis. In addition, please know that your comments and issues will be addressed by our staff. It is our hope that you will give us another opportunity to host you in our hotel in the future. All the best,

4/10 Malo

Renier

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Creo q muy elevado el precio para ser un hotel viejo en su construcción y no está actualizado en su remodelación y habían cucarachas
Se hospedó 1 noche en octubre de 2021
Respuesta de GM, el 27 oct. 2021
Dear Guest: Thank you for taking the time to provide us with feedback from your recent stay at Travelodge by WYNDHAM Memphis Airport Graceland our hotel. On behalf of our entire staff, I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us to continuously improve our customer service and property on a daily basis. In addition, please know that your comments and issues will be addressed by our staff. It is our hope that you will give us another opportunity to host you in our hotel in the future. All the best,

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Elegante y a buen costo
Un hotel de muchos tiempo que mantiene su elegancia.
Se hospedó 1 noche en julio de 2021
Respuesta de GM, el 3 ago. 2021
Muchas Gracias.

2/10 Terrible

Maria F

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bad very bad
This place is run bad! There’s a market In the reception, pictures are not at all what’s on reality, I had a very bad experience, there was pee on the toilet, just horrendous
Se hospedó 1 noche en mayo de 2021

4/10 Malo

Maria

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Need a lot of improvements
Se hospedó 1 noche en diciembre de 2020
Respuesta de GM, el 21 dic. 2020
Dear Guest: Thank you for taking the time to provide us with feedback from your recent stay at Travelodge by WYNDHAM Memphis Airport Graceland our hotel. On behalf of our entire staff, I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us to continuously improve our customer service and property on a daily basis. In addition, please know that your comments and issues will be addressed by our staff. It is our hope that you will give us another opportunity to host you in our hotel in the future. All the best,

10/10 Excelente

Marvin

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2020
Respuesta de GM, el 1 sept. 2020
Dear Guest: Thank you for choosing the Travelodge by WYNDHAM Memphis Airport Graceland for accommodations during your recent visit to Memphis. On behalf of our entire staff I would like to thank you for sharing your kind words about our hotel and our team looks forward to your next visit! Warm Regards, GM

10/10 Excelente

raquel diana

Se hospedó 1 noche en mayo de 2020
Respuesta de GM, el 2 jun. 2020
Dear Guest: Thank you for choosing the Travelodge by WYNDHAM Memphis Airport Graceland for accommodations during your recent visit to Memphis. On behalf of our entire staff I would like to thank you for sharing your kind words about our hotel and our team looks forward to your next visit! Warm Regards, GM

10/10 Excelente

Pedro

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Se hospedó 3 noches en marzo de 2020
Respuesta de Manager, el 23 mar. 2020
Dear Guest: Thank you for choosing the Travelodge by WYNDHAM Memphis Airport Graceland for accommodations during your recent visit to Memphis. On behalf of our entire staff I would like to thank you for sharing your kind words about our hotel and our team looks forward to your next visit! Warm Regards, GM

10/10 Excelente

Ana

Se hospedó 1 noche en febrero de 2020

4/10 Malo

José de Jesús

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Servicio de recepción de llegada muy mala actitud la habitación alfombra sucia cafetera sucia sillón roto la base de la cama floja muy mal en general
Se hospedó 3 noches en enero de 2020
Respuesta de General Manager, el 28 ene. 2020
Dear José, Thank you for paying us a visit and writing a review. We're very sorry about the concerns you mentioned and will be passing your comments along to our team. We use all feedback to improve the quality of our hotel. We truly value your business and hope you'll give us another opportunity to do better in the future.

6/10 Aceptable

Rafael

No le gustó: Limpieza y condiciones de la propiedad
Habitación sucia
Lo único q notamos es que no hay buena limpieza en el cuarto. La plataforma de la cama está lleno de polvo y basura de días o meses y se nota porque el matres no queda justo. Además la mesa de noche está con marcas de vaso y pegajosa. Se encontró un calcetín debajo de las cortinas q además estaban rotas toda la parte de abajo y se ve de mal gusto. Cada vez que usamos Hotel.com nos envían al cuarto Más descuidado , pareciera que usar el portal hotel.com es sinónimo de que encontrarás la habitación más descuidada del hotel .
Cortinas rotas y medía de otra persona
Artículos como este encendedor y suciedad
Más suciedad en la base de la caño donde descansa el matres
Mesa de noche , sucia y donde aparenta haberse derramado una bebida , ademas de sucia esta pegajosa
Se hospedó 1 noche en enero de 2020
Respuesta de General Manager, el 25 ene. 2020
Dear Rafael, Thank you for staying with us during your recent stay in Memphis. We're sorry to hear about the concerns you mentioned. Please know that your experience is irregular and not reflective of our typical service. Nonetheless, we will look into this matter to ensure that our goal to deliver clean and comfortable accommodations for all of our guests is fully met. Please grant us the opportunity to change your perceptions during your next visit.

10/10 Excelente

Marvin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fenomenal
Súper bien bonito cuarto limpio y elegante
Se hospedó 1 noche en septiembre de 2019
Respuesta de General Manager , el 2 oct. 2019
Dear Marvin, Thank you for staying with us at Travelodge by Wyndham Memphis. We're delighted to hear our accommodations were comfortable and look forward to your return visit for another phenomenal experience.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza
Se hospedó 2 noches en septiembre de 2019
Respuesta de Harold, el 6 sept. 2019
Dear Guest: Thank you for choosing the Travelodge by WYNDHAM Memphis Airport Graceland for accommodations during your recent visit to Memphis. On behalf of our entire staff I would like to thank you for sharing your kind words about our hotel and our team looks forward to your next visit! Warm Regards, Harold Daniels, GM

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Condiciones de la propiedad
La atención del personal debe de mejorar. El lugar está muy bien ubicado. Específicamente si se quiere visitar Graceland
Se hospedó 1 noche en marzo de 2019
Respuesta de General Manager, el 23 ago. 2019
Thank you for choosing Travelodge by Wyndham Memphis during your recent visit. We're glad you found our location to be convenient, and we appreciate that you took the time to leave us this four-star review! Our goal is for all of our guests to feel comfortable and welcome, and we appreciate your feedback. Please do stay with us again the next time you're in the area, and if you need anything please don't hesitate to ask. All the best!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un poco viejas las instalaciones, el desayuno no fué muy bueno
Se hospedó 2 noches en julio de 2019
Respuesta de General Manager, el 8 ago. 2019
Thank you for the feedback and for staying at our hotel. Though you had some concerns, we are glad that your overall stay was pleasant. We will pass your comments along to the management. Please choose to stay with us again the next time you are in Memphis. Thanks again for the review!

4/10 Malo

EMIL, WOODSIDE

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Elaine

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 12 noches en abril de 2024
Respuesta de Hotel Manager, el 16 may. 2024
Dear Elaine,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

Lexi

Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was bullet holes in the bathroom. Mold on the shower walls and ceiling. The lock didn’t work right. It looked like the bathroom has not been cleaning properly in years. The hotel over all did not look anything like the pictures that were provided. The beds were hard and uncomfortable with stains on the sheets. I did not feel safe or comfortable to sleep right in the night. My dad went to get some chips from the gas station around 9pm and when leaving there was guns grown in the parking lot. He then had to come back to the room for safety.
Se hospedó 2 noches en mayo de 2024
Respuesta de gm, el 14 may. 2024
Thank you for the information you have provided. We will attended to it promptly. We apologize for your experience at the gas station, though we are not responsible for what happens over there.

2/10 Terrible

Franchesca

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is nothing like advertised
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 30 abr. 2024
Dear Franchesca,We are truly sorry to hear that your experience didn't match your expectations. Your satisfaction is important to us, and we strive to provide accurate representations of our hotel. We value your input and would like to make things right. We hope to have the opportunity to address your concerns and regain your trust in the future.Sincerely, Hotel Manager

4/10 Malo

Marrion

No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff gave me the wrong key i entered someone else room and they weren't dressed luckily she was understanding other wise it would have ended terribly
Se hospedó 4 noches en abril de 2024
Respuesta de Hotel Manager, el 29 abr. 2024
Dear Marrion,We sincerely apologize for the mistake with your room key and the inconvenience it caused. It's unacceptable for our guests to experience such situations. We're thankful for the understanding of the guest in the room you entered, and we'll take immediate steps to prevent such incidents in the future. Your safety and comfort are our top priorities, and we appreciate your patience and understanding.Sincerely, Hotel Manager

2/10 Terrible

Gabriele, Grönwohld

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
It
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 29 abr. 2024
Dear Gabriele,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 Malo

Lori

Viaje en pareja
It was dirty, hair dryer was broke, but I didn’t go to Memphis to stay in a room
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager, el 24 abr. 2024
Dear Lori,We are sorry to hear about the issues you encountered during your stay. Cleanliness and functioning amenities are essential aspects of our accommodations, and we apologize for falling short in these areas. Your feedback is valuable, and we'll address these issues with our housekeeping and maintenance teams to ensure improvements are made. We understand that you didn't come to Memphis just to stay in a room, and we regret that your experience with us did not meet your expectations. We apologize for any inconvenience caused.Sincerely, Hotel Manager

8/10 Bueno

Carlene

Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 11 may. 2024
Dear Carlene,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 Malo

James

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The property is run down, poor to no maintenance. No phone or coffee pot in one room, the couch was missing in the other room. The beds were hard, they need replacing. I do not recommend anyone to stay here.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 17 abr. 2024
Dear James,We are truly sorry to hear about the numerous issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it's unacceptable that we fell short of meeting your expectations. We take your feedback seriously and will address these concerns with our maintenance team immediately to ensure that necessary repairs are made and that our facilities are properly maintained. Additionally, we'll review our room inventory to ensure that all amenities are present and in good condition for our guests. Sincerely, Hotel Manager

10/10 Excelente

Lisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice rooms & affordable
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 17 abr. 2024
Dear Lisa,Thank you for your great feedback. We're delighted to hear that you found our rooms to be nice and affordable! Providing comfortable accommodations at a reasonable price is important to us, and we're glad that we could meet your expectations. We hope to welcome you back again in the future!Sincerely, Hotel Manager

6/10 Aceptable

Shirley A

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was average
Se hospedó 4 noches en abril de 2024
Respuesta de Hotel Manager, el 15 abr. 2024
Dear Shirley A,Thank you for your feedback. We appreciate your honesty and take your comments seriously. We're always looking for ways to improve and provide a better experience for our guests. We hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

6/10 Aceptable

Doreen

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Elevators smelled like smoke. One of 3 bulbs burned out in bathroom.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 15 abr. 2024
Dear Doreen,Thank you for your kind feedback. We apologize for the inconvenience you experienced with the elevator odor and the burnt-out bulb in the bathroom. Maintaining a clean and comfortable environment is important to us, and we will address these issues promptly. We hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Manager

2/10 Terrible

Jennifer

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No clean towels nasty bathroom and mold
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 12 abr. 2024
Dear Jennifer,We're truly sorry to hear about the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we apologize for falling short of your expectations. Your feedback is invaluable, and we're taking immediate steps to address the issues you've highlighted, including ensuring that towels are clean and readily available and addressing any mold concerns in our bathrooms. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

10/10 Excelente

Kourtney Christopher

Le gustó: Limpieza y servicios
Shay and the hotel were great and the room was great 👍
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 10 abr. 2024
Dear Kourtney Christopher,Thank you for your fantastic feedback. We are thrilled to hear that you had a wonderful experience during your stay with us! Shay and our team strive to provide exceptional service, and we're delighted that you found the room to be great. We hope to welcome you back for another fantastic stay in the future. Sincerely, Hotel Manager

6/10 Aceptable

Todd

No le gustó: Limpieza y condiciones de la propiedad
Cheap. Not well maintained
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 10 abr. 2024
Dear Todd,Thank you for your kind feedback. We apologize that your experience did not meet your expectations. We aim to provide comfortable and well-maintained accommodations for all our guests. Your feedback is invaluable, and we will use it to address any areas needing improvement. We hope you'll consider giving us another chance to exceed your expectations on a future visit. Sincerely, Hotel Manager

2/10 Terrible

Antionnette

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Terrible property; it should not be open to the public. Smelled of marijuana near front entrance when entering. Front staff didn’t acknowledge me when I approached the desk. Then they asked for 15 minutes for “shift change” while customers stood there listening to their personal stories. The room was completely disgusting. I wish I could post the pictures I took. Bathroom toilet seat was too small for bowl, no trash cans at all within room/bathroom. No lights in room other than a small lamp in the corner, stains on floor, curtains ripped off rack at the top. Checked for bedbugs and saw how filthy and old the mattress was. I didn’t even sleep under the comforter!! Had a 3 night stay, checked out immediately next morning.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager, el 10 abr. 2024
Dear Antionnette,We are truly sorry to hear about your disappointing experience at our property. Your feedback is deeply concerning and not reflective of the high standards we aim to maintain. We apologize for the lack of professionalism from our staff and the condition of your room. Rest assured, we take your concerns seriously and will address them promptly to prevent any recurrence. We understand your decision to check out early and sincerely apologize for any inconvenience caused. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Aceptable

Harold, University City

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 29 abr. 2024
Dear Harold,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

2/10 Terrible

Tony

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 5 abr. 2024
Dear Tony,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

phurita

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Probably bed bug bite on my arms and my my bag itchy I found some chicken bone under bed by the bed head OMG I travel a lot but disappointed this time pillow floor dirty
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 3 abr. 2024
Dear phurita,We have taken note of your remark about the bed bugs issue during your stay which is very unusual. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. The issue will be perfectly resolved. You will have a pleasant stay next time. Looking forward to seeing you back. Sincerely, Hotel Manager

2/10 Terrible

Willie

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Shower head continued to leak. Front door inside lock missing. I could smell the smoke. Just wasnt happy with the conditions
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 30 mar. 2024
Dear Willie,We're truly sorry to hear about the issues you encountered during your stay. Your feedback regarding the leaking shower head, missing lock, and smoke smell is concerning, and we apologize for any inconvenience caused. Rest assured, we'll address these issues promptly to ensure a more pleasant experience for our guests in the future. Sincerely, Hotel Manager

8/10 Bueno

Marvin

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios
This property is good for 1-2 nights but I would not stay longer than that. Walls we're thin where I could hear someone rustling around in the closet, there were stains on our bed, refrigerator in room was loud, the room and bathroom looked outdated and in need of repairs, etc. Please be cautious in booking more than 2 nights.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 19 mar. 2024
Dear Marvin,Thank you for your kind feedback. We apologize for the inconvenience you encountered during your stay. It's disappointing to hear about the issues with noise, cleanliness, and outdated facilities in your room. Your feedback is important to us, and we're taking immediate steps to address these concerns to ensure a more comfortable and enjoyable experience for our guests in the future. We appreciate your cautionary advice for future guests and hope to have the opportunity to exceed your expectations on a future visit.Sincerely, Hotel Manager

10/10 Excelente

Tj

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 6 noches en marzo de 2024
Respuesta de Hotel Manager, el 11 mar. 2024
Dear Tj,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excelente

Tj

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 9 mar. 2024
Dear Tj,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

staci

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Don’t do it
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 5 mar. 2024
Dear staci,Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests.Sincerely, Hotel Manager

10/10 Excelente

Tj

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 5 noches en febrero de 2024
Respuesta de Hotel Manager, el 2 mar. 2024
Dear Tj,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

William

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There Is No Functional WorkOut Facility At This Hotel .
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Manager, el 1 mar. 2024
Dear William,We apologize for any inconvenience caused by the lack of a functional workout facility during your stay. We'll consider it as we look for ways to enhance our amenities. We appreciate your understanding and hope to have the chance to better accommodate your needs in the future.Sincerely, Hotel Manager

2/10 Terrible

Jason

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible Hotel
Where do I start. Check in was slow, room was terrible. Really bad condition. I complained to staff but made no difference. Will not be staying in this hotel ever again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 19 feb. 2024
Dear Jason,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager

10/10 Excelente

Darmisha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 5 noches en febrero de 2024
Respuesta de Hotel Manager, el 17 feb. 2024
Dear Darmisha,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excelente

Melanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Manager, el 14 feb. 2024
Dear Melanie,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Ashley

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bad attitudes, rudeness, unprofessional staff and managers, bullies, etc
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager., el 25 ene. 2024
Dear Ashley,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

2/10 Terrible

shelby

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lucky to get out eith my life
This hotel is very sketchy to say the least had bugs very noise and full of homeless crack heads I was scared there snd even checked out at 4am because of this
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager., el 20 ene. 2024
Dear shelby,We're truly sorry to hear about your unsettling experience at our hotel. Your safety and comfort are our top priorities, and we deeply regret that we fell short of your expectations. We take reports of bugs, noise, and any concerning behavior seriously. Our team will thoroughly investigate and address these issues to ensure a safer and more comfortable environment for our guests. We appreciate your feedback and the opportunity to improve our services.Sincerely, Hotel Manager

2/10 Terrible

Jennifer, Memphis

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was made to leave
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Manager., el 18 ene. 2024
Dear Jennifer,We're genuinely sorry to hear that you had to leave. Our goal is to ensure every guest has a positive experience, and it's disheartening to learn that you were made to leave. We would like to better understand the situation and address any concerns you may have.Sincerely, Hotel Manager