Looks like things did not go as well as expected. I am sorry that we fell short of meeting your expectations.

I am sorry we are not able to change our cancellation policy. We maintain a firm 24 hour prior to arrival cancellation to avoid billing.

Thanks for staying and providing survey feedback. We hope to see you again should your travels bring you back to the area.

Thank you for staying with us and providing the detailed response. We will use this to find ways to further improve the guest experience.

Thank you for staying with us. We did have the pool closure listed on the Expedia website since December of 2023 and I am sorry you missed this when booking. Thanks again for staying with us.

Thanks for the feedback and we appreciate your business.

Thanks for staying

Thank you for staying with us.

Thanks for sharing the feedback.

Thank you for staying with us and responding to the survey. I will share this with our housekeeping team to ensure we remain focused on detail cleaning of the guest room for our guests.

Thank you for taking time to complete the survey. We very much appreciate your business and hope to see you again should you return to the area.

Thanks for staying with us and sharing the experience. We do hope to see you again if you return to the area.

Thanks for your business and we hope to see you again.

Thanks for staying with us and responding to the survey. If you have any specific feedback that can help us improve feel free to share that.

Thank you for the positive review. We are glad that you enjoyed your stay!

Thank you for taking the time to review our property even though you chose not to stay. Our pool has been closed for renovations since October and this is listed on Sonesta's website as well all third-party sites. I am sorry if this information was missed when you booked. You were not charged for you stay, your card was only authorized at check in and then released when you decided not to stay. This authorization can take up to ten business days to release back into your account depending on your bank.

I am sorry the pool was closed during your stay. It has indeed been posted on Expedia since December 12th 2023. I will share your feedback with Expedia so they can hear your concern about there sharing pool closure information and find a way to better treat their guests. I certainly appreciate your feedback and we hope to see you again when the pool renovation has been completed.

Thanks for staying with us. We appreciate your business and hope to see you again should your travels bring you back to the Middletown area.

Thanks for staying with us. I am sorry the stay was not perfect for you. Please share any detail that you feel may help us improve. Again, thanks for staying and we appreciate your business.

Our pool area has been closed for renovations since November and will not open again until April. This information is posted on Sonesta's website as well as all third-party websites since the closure. I am sorry this information was missed. You were offered at check in to cancel without penalty. The agent informed that you prepaid through Expedia and that they would have to process your refund. You spoke to your group and collectively decided to stay. You mentioned that you would check the pool at the Viking is why you were not offered an alternative solution. I hope you were able to enjoy your stay and hopefully you will return in the Spring and enjoy the new remodeled pool area.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us and we appreciate your taking time to provide a review.

It looks like you had an enjoyable stay! Thank you for the review!

Our pool and hot tub are under renovation until spring. This information is posted on our website as well as all third-party sites. I am sorry if that information was missed. Hopefully come spring you will visit our property again and are able to enjoy this amenity.

I am sorry to hear that your check in experience was not enjoyable. Your comments will be shared with the front desk staff in an effort to improve on services.

Thank you for the review. Our pool is currently closed for renovations until April. Hopefully you will be in the area and can come enjoy the new pool and deck this spring.

Thank you for taking the time to rate our property. Your feedback is important to us. Our cafe is fully staffed May-October where you will be able to enjoy a hot breakfast. November-April due to low occupancy we offer continental offerings. We look forward to hosting a future stay of yours.

Thank you for taking the time to rate our property. Your feedback is important to us. We look forward to hosting your stay in the future.

Thank you for taking the time to rate our property. Your feedback is important to us. We look forward to hosting your stay in the future.

Thankyou for taking the time to score our property. We appreciate the feedback.

Thanks for staying with us

Thanks for your business and we hope to see you again soon.

Thanks for staying with us

I am sorry the experience was not more positive. If you have any specific detail to assist us they are welcomed.

Thanks for staying with us.

I am sorry the stay was not more positive. If you have any specific detail to help us make immediate improvements please let me know.

Please accept my apologies for the inconvenience. We had a large children's sports group in house with limited supervision from parents. In the future we will have a no tolerance policy and use local law enforcement to address these situations and avoid guest disruption. Again, our apologies for the groups poor behavior.

Thanks for staying with us.

Thanks for staying with us.

Thank you for staying with us and providing the survey.

Thanks for staying with us and sharing your experience through this survey.

Thank you for taking the time to review our property and share your feedback. We hope to see you again at our property soon!

It looks like you enjoyed your stay! Thank you for taking the time to review our property. We hope to see you again soon!

I am sorry you experienced a lack of hot water. We were able to correct this around midnight on Saturday for our guests and we apologize for any inconvenience. I have shared your cleanliness issues with our team to ensure we quickly react and watch the details for our guests.