Exterior

Opiniones de Comfort Suites Moses Lake

2.5 out of 5
Comfort Suites Moses Lake
1700 Kittleson Rd, Moses Lake, WA

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 193 de 333 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 97 de 333 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 23 de 333 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 333 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 333 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

9.0/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Manuel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel en Moses Lake
Recomiendo el hotel, los empleados son muy amables y además ofrecen una pequeña merienda en caso de que no puedas desayunar en el hotel.
Se hospedó 7 noches en diciembre de 2018
Respuesta de General Manager, el 20 dic. 2018
Dear Manuel, Receiving your glowing recommendation has truly brightened our day here at the Comfort Suites Moses Lake Hotel. We believe our friendly employees set us apart, and we're delighted to learn they were a highlight of your stay. It would be an honor to host you again during your next visit to Moses Lake, come back soon!

8/10 Bueno

Esteban

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Restaurantes cerca
Varios restaurantes que se pueden llegar caminando. Hotel limpio y confortable
Respuesta de General Manager, el 25 oct. 2016
Thank you for sharing your kind remarks of your recent stay with us. We hope you had a chance to try some of our freshly baked, evening cookies during your stay. It is great to hear our ideal location was convenient for your needs. We hope you come back to visit us again the next time you travel to Moses Lake. Thanks again for the positive review!

10/10 Excelente

Myles

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This plave is great if you are going to the dunes, every food chain is within a mile gas stations ect ect, the staff was really cool, and our room was great will be staying here again
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 10 may. 2024
Good Afternoon Myles,It is wonderful to know that you had an excellent experience with us. We're thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our great accommodations. Additionally, location is one of the most important aspects of a trip, so we're glad you could experience all the convenience ours affords our guests! Thank you for your perfect rating, and we look forward to your return.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

4/10 Malo

FRANK

Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
STAFF VERY UNFRIENDLY AND UNACOMODATING
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 10 abr. 2024
Good Evening Frank,We appreciate the opportunity to have you stay with us, and we thank you for taking a moment to share your comments. Providing exceptional hospitality is our top priority, so we're disappointed your experience was not what it should have been. We'll discuss your remarks with our staff to ensure our high standards are being upheld. We hope to have another opportunity to welcome you back and impress you with the top-notch service we are known for.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

4/10 Malo

Rachel

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
Very sad that the hot tub is not working. I chose this hotel because of the hot tub.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 10 abr. 2024
Good Afternoon Rachel,We appreciate your decision to stay with us and for taking the time to share your experience. It's disappointing that the unavailability of our hot tub affected your visit. Despite this setback, we hope to have the chance to welcome you back for a more enjoyable stay in the future.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Bueno

Sherika

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
It was quiet for the most part. Definitely recommend third floor room if other guests have children! Breakfast was nice. All stuff during my stay was respectful and kind
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 10 abr. 2024
Good afternoon, Sherika,Thank you for your positive review. We're pleased to hear that you enjoyed a quiet stay, found our breakfast to your liking, and experienced respectful and kind interactions with our team. We look forward to welcoming you back for another great stay.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Gayla

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Alicia was great with my check in.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 29 feb. 2024
Good Afternoon Gayla,We're so thrilled to know that you had a great time with us overall and that our friendly team members left a positive impression on you. We'll be sure to pass your compliments along to Alicia and we hope to see you again soon. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Jennifer

Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Katie, Moses Lake

Viaje con mascota, Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
The gal who checked us In was awesome. The gal that was there in the evening. Was rude and had horrible customer service skills. The door knob for our room fell off while we were there.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 27 dic. 2023
Good Morning Katie,We appreciate you choosing to stay with us and leaving us your thoughts. Your highlighting of one of our team members makes us glad. However, we are disheartened that we could not exceed all of your expectations. What you described is not usual for us, and we will be sure to share your feedback with our team to make sure it does not happen again. Please consider booking another stay with us. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Laura

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Trevor

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Barbara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was so friendly, and our room was so clean and very comfortable! We decided to stay an extra day!
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 5 dic. 2023
Good Morning, Barbara,Thank you for your kind words! We're thrilled that our friendly team and well-kept rooms made your stay excellent. Your satisfaction is our top priority, and we'd be delighted to have you stay with us again.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Seth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

VIE

Se hospedó 6 noches en octubre de 2023

8/10 Bueno

Niels

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Scot, yakima

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The gals at the check-in were very polite and friendly
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 20 oct. 2023
Good Afternoon Scot,Thanks for your excellent review! We're thrilled our check-in team made a positive impact on your stay. Friendly and polite service is what we aim for, and it's wonderful to know we hit the mark. We look forward to welcoming you back for another five-star stay!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Brittney

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First, I must say, I stayed in three different hotels in Moses Lake due to an odd work situation. The first two hotels felt unwelcoming. This hotel felt so WARM (not just because of the fireplace in the lobby) and inviting. It was a relief to walk in. Everything is clean. The landscaping outside is beautiful. The pool and spa is lovely and felt like a salt water pool. My ONLY complaint is that the heater in my room needs some maintenance. Loved my stay, wish it was longer. lol
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 15 oct. 2023
Good Afternoon Brittney,Hearing about your experience warms our hearts! It's wonderful you felt welcomed, enjoyed our clean facilities, and relaxed by our pool and spa. We're glad you had a pleasant stay despite the issue with the room heater, and we assure you we will look into this promptly. We'd be honored to welcome you back for another five-star experience!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Richard

Viaje con mascota, Viaje familiar
Le gustó: Servicios
Very nice room and dog friendly. The evening desk clerk, Lena, was helpful and delightful.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 10 oct. 2023
Good Morning Richard,We enjoyed hosting you at Comfort Suites – Moses Lake. Lena is a valued team member, and we know she will be delighted that you mentioned her by name! Safe travels, and come back soon. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Gabriel, Seattle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lena greeted me with a nice warm smile...she checked me in efficiently....and reminded me of the free breakfast! After checking in to my clean nice room, I went down to use the jacuzzi....I checked first at the front desk to ask about towels....Lena helped me once more and she got me a nice towel. Lena should be commended for her exemplary customer service!
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 26 sept. 2023
Good Morning Gabriel,Thank you for sharing your positive experience at Comfort Suites – Moses Lake. We're delighted that Lena provided excellent customer service, making your stay more enjoyable. We will certainly commend her for her outstanding efforts in ensuring your comfort. We greatly appreciate your review and look forward to welcoming you back in the future.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Bueno

Debbie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was clean and quiet. We were very comfortable.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 26 sept. 2023
Good Morning Debbie,Thank you for choosing to stay with us at Comfort Suites - Moses Lake We pride ourselves on providing a quiet's nice rest for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy access to I-90
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 22 sept. 2023
Good Afternoon Richard,We're so happy to know that our amazing location near the highway was perfect for your needs, and we're thrilled you had a great time overall. Thank you so much for the high rating, and we hope to see you again soon.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Susan, risingsun

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager , el 14 sept. 2023
Good Morning Susan,We're delighted you enjoyed your stay at Comfort Suites – Moses Lake! Please come see us again soon.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

David

Viaje en grupo, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Amanda

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Rachel, Seattle

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Ester

Viaje familiar
Le gustó: Servicios
Very clean and comfortable room! Breakfast was varied and convenient. Exceptionally kind and helpful staff. We will stay here again when we visit the Gorge. Easy on/off the 90.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 10 sept. 2023
Good Afternoon Ester, Thank you for your kind words! We're thrilled you had a comfortable and clean room, enjoyed our breakfast options, and found our staff exceptionally warm and accommodating. We appreciate your review and look forward to welcoming you back to Comfort Suites – Moses Lake.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Jina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly, helpful and the spaces were very clean.
Se hospedó 3 noches en septiembre de 2023
Respuesta de General Manager, el 8 sept. 2023
Good Morning Jina,Thank you for being our guest at Comfort Suites – Moses Lake and for sharing your lovely review. We pride ourselves on our top-notch service and spotless accommodations, so we are thrilled you were impressed. It would be a pleasure to welcome you back on future visits to the area.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Martin H

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Heidi

Thanks for the stay!
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 5 sept. 2023
Good Morning Heidi,Thanks for choosing Comfort Suites – Moses Lake. Our team enjoyed serving you, and we trust you had a great stay! Come back soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Rhonda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Spacious rooms and convenient location
Check-in was quick and staff was very pleasant. Decent breakfast with all the usual offerings including hot eggs, bacon, and potatoes. Room was clean and had plenty of room for my family of 4. I highly recommend staying here.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 24 ago. 2023
Good Morning Rhonda,We always enjoy hearing from our guests. It's great to know that our friendly staff, tasty breakfast, and clean rooms impressed you. The next time you're in town, please come stay at Comfort Suites – Moses Lake again!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Bueno

Jaden

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Peggy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient and clean.
Se hospedó 2 noches en agosto de 2023
Respuesta de General Manager, el 16 ago. 2023
Good Morning Peggy, We're delighted to hear that you found Comfort Suites - Moses Lake to be convenient and clean. It is always great to hear how our team's efforts have paid off in our guests' stays. Your feedback is greatly appreciated and we look forward to more moments in the near future. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Bueno

Mary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great value at this hotel. Staff was really professional and helpful. Some areas needed a little maintenance, but nothing major. Rooms were clean and comfortable.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 11 ago. 2023
Good Morning Mary,Thank you for being our guest at Comfort Suites – Moses Lake and for taking the time to share your lovely review. We are thrilled you enjoyed our wonderful staff and comfortable accommodations and look forward to welcoming you back on future visits to the area.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

2/10 Terrible

Debra

Viaje con mascota, Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
I paid ahead for this room so I would be guaranteed to have a room at check-in time. Check-in time was 3:00pm. When I arrived at 3:40pm I was told my room wouldn’t be ready for another hour because of cleaning staff shortages. This was a problem because I needed to change clothes and be in an appointment by 4:30pm. I ended up changing clothes in my car which was very difficult because of my age and physical limitations. When I finally was able to check in after my appointment I asked if I would be able to receive some kind of discount because of inconvenience. I was told unapologetically no because I had paid ahead. This is totally unacceptable and ridiculous. I travel several times a year and I won’t be choosing a Comfort Inn again.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 11 ago. 2023
Good Afternoon Debra, Thank you for taking the time to share your thoughts with us. Unfortunately, since the payment was made through a third-party booking site, we have no control over transactions and refunds. Please reach out to the booking site. Regardless, we are disheartened that we could not meet your expectations, and we apologize for the inconvenience you faced. We will be sure to share your comments with our team for improvement. Your stay with us was appreciated. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

2/10 Terrible

Peter

We liked the configuration of the semi suite room. The bed was very comfortable. The A/C worked very well, which was nice because it was very hot. The lights in the room were not sufficient to make it comfortable to read. Put in better lights.
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 30 jul. 2023
Good Morning Peter,While we are glad you enjoyed your room's layout and comfortable bed, we apologize that lighting was an issue. Your feedback has been noted and will be kept in mind as we make changes. Though your time with us wasn't flawless, we hope you'll revisit us for a better overall experience. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Anna

Se hospedó 1 noche en julio de 2023

10/10 Excelente

PAUL, SHERIDAN

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Liese

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No recycling container in room. Everything else was great
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager, el 14 jul. 2023
Good Morning Liese, It was a pleasure having you stay with us recently, and we're delighted to know you enjoyed your experience. Your feedback regarding a recycling bin in the suites will be shared with our internal team for further consideration, as we are always seeking new ways to improve. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another lovely stay soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would stay again!
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager , el 3 jul. 2023
Good Afternoon Peter,Thank you very much for your review and choosing to stay at Comfort Suites – Moses Lake. We are thrilled you enjoyed your experience with us. It was a pleasure hosting you, and we can't wait to welcome you back.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

10/10 Excelente

gary

Se hospedó 2 noches en junio de 2023

10/10 Excelente

Luciana, Sequim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Lester

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only issue I had was the soda at the front desk was warm. I like my soda cold without ice.
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager , el 15 jun. 2023
Good Morning Lester,Thank you so much for the perfect rating. Despite the soda being a bit warmer, we hope that you made plenty of stellar memories during your visit. We loved having you and we can't wait to welcome you back to Comfort Suites – Moses Lake. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

6/10 Aceptable

tina

No le gustó: Servicio y personal
the girls at the desk were not friendly.
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager , el 15 jun. 2023
Good Morning, Tina, We want every guest to receive a warm welcome, so we're very sorry that this was the impression you had. Our goal is always to provide friendly and courteous service, and we assure you that your remarks will be discussed internally. We can't change the past, but we hope we'll have the opportunity to serve you in the future to show you our true spirit of hospitality. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Nancy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Well located off the I90. 40minutes east from the Gorge Amphitheater.
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager, el 13 jun. 2023
Good Morning Nancy,Thank you for choosing Comfort Suites – Moses Lake. It sounds like our convenient location worked perfectly for your trip! Come back soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excelente

Janet

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Janet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was perfect. Very friendly staff. Clean and handy. Comfortable bed and pillows.
Se hospedó 2 noches en junio de 2023
Respuesta de General Manager, el 6 jun. 2023
Good Morning Janet,We were happy to provide you with clean, comfortable accommodations, and we're glad our friendly staff made you feel welcome. Thank you for your kind words. Please come stay at Comfort Suites – Moses Lake again soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Bueno

Teresa

Le gustó: Limpieza
Noisy neighbors
While the room was clean, it is rather dated. The sofa bed was terrible. Could feel every spring. Could use an upgrade to thicker memory foam. The people above us must have had a child with energy to spare. Someone was running back and forth nonstop for over 2 hours between 10pm and midnight. We had to call the front desk twice to get the issue resolved. Lost some sleep due to this. Otherwise acceptable stay.
Se hospedó 1 noche en mayo de 2023
Respuesta de General Manager, el 2 jun. 2023
Good Afternoon Teresa,It was an honor to have you as our guest at Comfort Suites – Moses Lake, and we truly appreciate you taking the time to share your feedback. While we are sorry about the noise from the room above, we appreciate you giving our team a chance to remedy the situation. We are glad you enjoyed your stay and found our rooms to be nice and clean. Your constructive comments will be shared internally as we continue to improve, and we hope to have an opportunity to welcome you back on future visits to the area.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Bueno

Luis

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

George, Port Angeles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2023