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Opiniones de VR Rotorua Lake Resort

4.5 out of 5
VR Rotorua Lake Resort
366 State Highway 33, Mourea

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 446 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 327 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 144 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 59 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 1000 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.0/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
muy lindo hotel pero la habitación cuadruple un poco pequeña. Se llega fácilmente a Rotorua
Se hospedó 2 noches en enero de 2019
Respuesta de VR Rotorua Team, el 24 ene. 2019
Dear Valued Guest, Thanks for your feedback and we are happy to know that you enjoyed your stay. Looking forward to welcome you again in near future. Regards. VR Rotorua Team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Increíble personal del hotel
El hotel es muy bonito y cuenta con todos los servicios, lo que realmente se lleva las palmas es el personal que trabaja ahí, son muy amables y totalmente dispuestos a ayudar.
Se hospedó 1 noche en agosto de 2017
Respuesta de Team, el 19 oct. 2017
Dear Happy Guest, We are happy to see that you have rated us perfect,. We are more than happy to welcome you again. Muchas gracias. Team

10/10 Excelente

Silvia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel que necesitábamos
La atención es más que Buena, la verdad es q quedamos muuuuuy conformes con el hotel

10/10 Excelente

Silvia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
tranquilidad y paisaje
Muy recomendabe

10/10 Excelente

Emma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was such a beautiful and peaceful property, not too far from the shops in Rotorua. Would definitely recommend!
Se hospedó 2 noches en mayo de 2024
Respuesta de VR ROTORUA TEAM, el 19 may. 2024
Dear Valued Guest,Thank you for your review and for choosing our Resort. We are very happy that you enjoyed your stay, and we look forward to having you again as a guest in our property. Take care!!Regards,VR Rotorua Team

10/10 Excelente

Iain

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel location is fantastic for a quite weekend away, right on the edge of the neighbouring lake. Friendly staff, nice rooms and amenities meant for a very pleasant stay. Would recommend!
Se hospedó 2 noches en mayo de 2024
Respuesta de VR ROTORUA TEAM, el 19 may. 2024
Dear Valued Guest,Thank you for your review and for choosing our Resort. We are very happy that you enjoyed your stay, and we look forward to having you again as a guest in our property. Take care!!Regards,VR Rotorua Team

10/10 Excelente

Renee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean, comfortable room. Highly recommend. Staff were friendly and helpful
Se hospedó 1 noche en mayo de 2024
Respuesta de VR ROTORUA TEAM, el 19 may. 2024
Dear Valued Guest,Thank you for your review and for choosing our Resort. We are very happy that you enjoyed your stay, and we look forward to having you again as a guest in our property. Take care!!Regards,VR Rotorua Team

10/10 Excelente

Sayad

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the experience. Breakfast was standard. Friendly staff
Se hospedó 2 noches en mayo de 2024
Respuesta de VR ROTORUA TEAM, el 7 may. 2024
Dear Valued Guest,Thanks for your positive review and for giving us a perfect rating.We look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very Happy with the service. Very Beautiful location for a Hotel.
Se hospedó 1 noche en mayo de 2024
Respuesta de VR Team, el 3 may. 2024
Dear Kevin, Thank you for your feedback. We hope to see you soon. Regards,

10/10 Excelente

Ruth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very pretty setting right on the lake. Great staff and wonderful food.
Se hospedó 1 noche en abril de 2024
Respuesta de VR Team, el 24 abr. 2024
Dear Ruth, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Regards,

6/10 Aceptable

Suan Phaik

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Nice lake view. The mattress lacks support, sinks in.
Se hospedó 1 noche en abril de 2024
Respuesta de VR ROTORUA TEAM, el 30 abr. 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 Excelente

Maria

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. We really loved the character of the hotel. The restaurant was fantastic, and staff was friendly and helpful. We had a great experience.Looooove It
Se hospedó 1 noche en abril de 2024
Respuesta de VR Team, el 13 abr. 2024
Dear Maria, Wow! What a wonderful review, we genuinely appreciate your business and your trust in us. I am incredibly happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel soon. Thank you.Regards,

8/10 Bueno

Xiaolu

Viaje en pareja
Le gustó: Limpieza y servicio y personal
love the lake side location & view.
Se hospedó 1 noche en marzo de 2024
Respuesta de VR ROTORUA TEAM, el 30 abr. 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 Bueno

Tom

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, right on the lake. We had a ground floor room with direct access to the lake and a small patio area to sit and relax. Large, clean, comfortable room with seperate bedroom and lounge area. Nice breakfast but didnt try the restaurant in the evening.
Respuesta de VR ROTORUA, el 30 abr. 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 Excelente

gilles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
un bel hotel dans un environnement tres agréable, restaurant de qualité, personnel très affable
Se hospedó 1 noche en marzo de 2024
Respuesta de VR ROTORUA, el 30 abr. 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 Bueno

Charmaine

Le gustó: Limpieza y servicio y personal
Beds were comfortable and room was clean. No laundry bags in the bedroom, no soap by the bath. Soap was attached in the shower. No milk in the fridge for tea and coffee. Had to ask for extra glasses. Quiet setting and peaceful by the lake. Not bad overall
Se hospedó 1 noche en marzo de 2024
Respuesta de VR ROTORUA, el 30 abr. 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 Bueno

Sandra

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Hotel and room are dated. Shower stall is very small with no removable shower head despite the spacious bathroom. Not too clean as evidenced by the stains on bedsheet, ceiling and shower tile gouge etc. Jacuzzi with no water! About 20 minutes drive to town center where the eateries are. The road close to hotel is very dark with no street lights. Hence driving late at night was not too comfortable. Deluxe breakfast buffet. Great Lake view. Quiet and relaxing! Not too far from Te Puia.
Se hospedó 3 noches en marzo de 2024
Respuesta de VR ROTORUA, el 30 abr. 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 Bueno

Michelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great views. Only stayed 1 night so didn't take advantage of the amenities but restaurant, hot tub, pool and tennis courts looked nice
Se hospedó 1 noche en marzo de 2024
Respuesta de VR ROTORUA TEAM, el 3 mar. 2024
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

8/10 Bueno

Sora

Se hospedó 1 noche en febrero de 2024
Respuesta de VR ROTORUA TEAM, el 30 abr. 2024
Dear Valued Guest,Thanks for your rating and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 Excelente

Rijan, Grantham Farm

Se hospedó 1 noche en febrero de 2024
Respuesta de VR ROTORUA TEAM, el 3 mar. 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
out in the country on the lake side. Well maintained. Can recommend this hotel to others who want a relaxing stay in quality surroundings.
Se hospedó 1 noche en febrero de 2024
Respuesta de VR ROTORUA TEAM, el 3 mar. 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

6/10 Aceptable

Anne Charlotte

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de VR ROTORUA TEAM, el 3 mar. 2024
Dear Valued Guest,We are very disappointed to hear that you found our service to be below your standards.We hope you will still give us one more chance to serve you. Please take care.Regards,VR Rotorua Team

4/10 Malo

Cam

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was old and tired. Things did not work well. Room was heavily bleached so we needed to sleep with door open. Staff only half interested at best. Gym was old and broken. Way overpriced and over rated. Not a good experience
Se hospedó 1 noche en febrero de 2024
Respuesta de VR ROTORUA TEAM, el 3 mar. 2024
Dear Valued Guest,We are very disappointed to hear that you found our service to be below your standards.We hope you will still give us one more chance to serve you. Please take care.Regards,VR Rotorua Team

10/10 Excelente

Jeff

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the view of the lake. Older hotel very presentable nice rooms . Quiet, very relaxing staff was friendly. Would recommend this to anyone we booked on Expedia no issues . Thanks
Se hospedó 1 noche en febrero de 2024
Respuesta de VR ROTORUA TEAM, el 3 mar. 2024
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

10/10 Excelente

Christina

Se hospedó 1 noche en febrero de 2024
Respuesta de VR ROTORUA TEAM, el 30 abr. 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 Excelente

Jasper

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lake view was amazing. Bed is comfortable. The manager Kim was polite and super helpful.
Se hospedó 2 noches en febrero de 2024
Respuesta de VR Rotorua Team, el 10 feb. 2024
Dear Jasper, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! I will be sure to let our staff know how much of an impact they made on your experience. We look forward to welcoming you back to the hotel soon. Regards,

8/10 Bueno

Sin Mui

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de VR Rotorua Team, el 8 feb. 2024
Dear Sin, Thank you for your review and for choosing our hotel. I am happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel. Regards,

10/10 Excelente

Dean

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de VR ROTORUA TEAM, el 3 mar. 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

10/10 Excelente

Holly, Alicetown

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Facility is a little dated and could do with a bit of a facelift, but the staff were friendly and helpful, my room was in a good condition, and I spent a much needed restful night there with room service offered when the front desk lady realised how tired I was upon arrival.
Se hospedó 1 noche en febrero de 2024
Respuesta de VR ROTORUA TEAM , el 3 mar. 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

8/10 Bueno

Joe

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The units need a little updating regarding painting & cabinetry. The breakfast was wonderful.
Se hospedó 1 noche en febrero de 2024
Respuesta de VR ROTORUA TEAM, el 3 mar. 2024
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

4/10 Malo

Wahida

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de VR ROTORUA TEAM, el 3 mar. 2024
Dear Valued Guest,We are very disappointed to hear that you found our service to be below your standards.We hope you will still give us one more chance to serve you. Please take care.Regards,VR Rotorua Team

10/10 Excelente

Tony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de VR ROTORUA TEAM, el 3 mar. 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

8/10 Bueno

MAREE

Se hospedó 5 noches en enero de 2024
Respuesta de VR ROTORUA, el 30 abr. 2024
Dear Valued Guest,Thanks for your rating and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 Bueno

Kevin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Garden areas looked like they need a bit of work. Toilet needed fixing - constant noise all night.
Se hospedó 1 noche en enero de 2024
Respuesta de Regards VR Team Rotorua, el 31 ene. 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

2/10 Terrible

Annie

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Bathroom is too old
Se hospedó 1 noche en enero de 2024
Respuesta de Regards VR Team Rotorua, el 31 ene. 2024
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 Bueno

Tamara

Le gustó: Limpieza, servicio y personal, servicios
Stunning lake location but that makes for no alternative amenities. Excellent rooms but the pool was freezing even in summer. Good range of gym equipment but some of it needs minor repairs.
Se hospedó 2 noches en enero de 2024
Respuesta de Regards VR Team Rotorua, el 31 ene. 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 Excelente

Nitin, San Jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful lake front hotel! Nice big rooms, delicious breakfast.
Se hospedó 2 noches en enero de 2024
Respuesta de VR Rotorua Team, el 22 ene. 2024
Dear Nitin,Thank you for your review and for choosing our hotel. I am happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel. Regards,

6/10 Aceptable

Sophie

Viaje en pareja
Le gustó: Servicio y personal
Had a nice stay
Se hospedó 2 noches en enero de 2024
Respuesta de Regards VR Team Rotorua, el 31 ene. 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 Excelente

Phil

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful place
Se hospedó 1 noche en enero de 2024
Respuesta de VR Team, el 31 ene. 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

6/10 Aceptable

Jasmeen

Viaje en pareja
Le gustó: Servicio y personal
Se hospedó 2 noches en enero de 2024
Respuesta de Regards VR Team Rotorua, el 31 ene. 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 Excelente

Qi

Se hospedó 2 noches en enero de 2024
Respuesta de VR Team, el 31 ene. 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

10/10 Excelente

Harleen

Se hospedó 4 noches en enero de 2024
Respuesta de VR Team, el 31 ene. 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

10/10 Excelente

ambur

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My room was absolutely gorgeous and the view was even better! Staff was extraordinary and beyond helpful.
Se hospedó 1 noche en enero de 2024
Respuesta de VR Team, el 31 ene. 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

2/10 Terrible

Jack

Se hospedó 3 noches en enero de 2024
Respuesta de Regards VR Team Rotorua, el 31 ene. 2024
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excelente

Mayumi

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great view
Great view Nice big bath I really enjoyed
Se hospedó 2 noches en diciembre de 2023
Respuesta de VR Team, el 31 ene. 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disappointed
Dirty and stained toilet, poor cleanness standards. Webs and mould on windows and curtains. Dead insects everywhere. Very disappointed with the condition of the room for over $300 a night on a twin room. Only good thing is the lake view looking out.
Se hospedó 1 noche en enero de 2024
Respuesta de Regards VR Team Rotorua, el 31 ene. 2024
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excelente

Sheryl

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to find Friendly and helpful staff
Se hospedó 1 noche en diciembre de 2023
Respuesta de VR Team, el 31 ene. 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

6/10 Aceptable

Ben

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
We had a lovely stay, but the room seemed to need a bit of maintenance. The lakeside setting is beautiful, and the staff were friendly and helpful. Overall it was good, and I would recommend it for the setting alone, but I was a little disappointed in the room considering the cost.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Regards VR Team Rotorua, el 31 ene. 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

8/10 Bueno

Dragana

Se hospedó 5 noches en diciembre de 2023
Respuesta de Regards VR Team Rotorua, el 31 ene. 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 Excelente

Ethan

Se hospedó 1 noche en diciembre de 2023
Respuesta de VR Team, el 31 ene. 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!