Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 214 de 1230 opiniones" "
10 - Excelente
214
Puntuación de 8, es decir, Bueno. Basada en 239 de 1230 opiniones" "
8 - Bueno
239
Puntuación de 6, es decir, Aceptable. Basada en 268 de 1230 opiniones" "
6 - Aceptable
268
Puntuación de 4, es decir, Malo. Basada en 224 de 1230 opiniones" "
4 - Malo
224
Puntuación de 2, es decir, Terrible. Basada en 285 de 1230 opiniones" "
2 - Terrible
285
5.8/10
Limpieza
6.6/10
Servicio y personal
5.6/10
Servicios
5.4/10
Condiciones de la propiedad
6.0/10
Cuidado del medio ambiente
Opiniones
2/10 Terrible
Estefanny
10 sept. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La verdad no me gusto no aparenta lo de las fotos nos hospedamos con mi familia y habían insectos en las camas que nos picaron y nos dio alergia no pudimos
Dormir bien , durante el hospedaje no llegaron a limpiar tenía mal olor en pasillo no había aire acondicionado , la tina del baño se sentía que se unde y hacía ruido feo ,
Carpeta sucia no sirve el wifi tampoco había vista al mar como decía la descripción antes de rentar queríamos vista al mar y nada se eso .
Estefanny
Se hospedó 2 noches en septiembre de 2023
Respuesta de Max, el 11 sept. 2023
Estefanny,Thank you very much for your feedback on our resort; we greatly appreciate any assessment of our property and our provision of the guest experience. We do apologize that your stay did not meet your expecations, as our team works hard to ensure you have an anjoyable stay. We hope to have you again in the not too distant future!
10/10 Excelente
Araceli
9 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Araceli
Se hospedó 3 noches en septiembre de 2023
Respuesta de Max, el 11 sept. 2023
Araceli, Thank you very much for your feedback on our resort; we greatly appreciate any assessment of our property and our provision of the guest experience. Our team works hard to ensure your stay is fulfilling to meet your expectations. We are thrilled to hear your positive feedback on your stay with us and we hope to have you again in the not too distant future!
4/10 Malo
Omar
6 sept. 2023
No le gustó: Servicio y personal y condiciones de la propiedad
Stairway hallway carpet tear up discolor on it swimming pool area needs attention overhauling, when we arrived bathroom only have one towel and not bar soap, drawers not funcional out of alignment tracks malfunction, air conditioning blow straight to the bed couldn’t sleep without covering with two towels but the top of all beds are like sleeping on the floor. 😣
Omar
Se hospedó 4 noches en septiembre de 2023
Respuesta de Max, el 14 sept. 2023
Omar, Thank you for sharing your recent experience at Sandcastle Oceanfront Resort at the Pavilion, we always appreciate receiving guest feedback, it allows us to know what areas of the hotel are running smoothly and which areas need more attention. From your review it would appear that you encountered several issues that prevented you from enjoying your stay with us. Thank you again for your stay, it is only from unsolicited feedback like yours that we can continue to improve our guest experience.
6/10 Aceptable
Betitho
27 ago. 2023
Betitho
Se hospedó 1 noche en agosto de 2023
Respuesta de Alex, el 29 ago. 2023
Hello, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion. Feedback is always high appreciated to improving the resort experience for all of our guests. We'll have the sunshine ready for your next trip to Myrtle. We can't wait to see you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion
2/10 Terrible
Blanca
13 ago. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Está en muy malas condiciones todo viejo y la limpieza es mala eso no debe de decir que es un Resort porque la propiedad es muy mala y el servicio también lo fue el check ok lo dieron tarde
Blanca
Se hospedó 1 noche en agosto de 2023
Respuesta de Alex, el 13 ago. 2023
Hello, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion. Feedback is always high appreciated to improving the resort experience for all of our guests. We'll have the sunshine ready for your next trip to Myrtle. We can't wait to see you ahain soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion
4/10 Malo
Rosa I
Viaje familiar
2 ago. 2023
No le gustó: Comodidad de las habitaciones
Mal servicio nos dieron la habitación después de casi 2 horas del horario que dicen están las habitaciones lista y las tarjetas de usar para entrar a la habitación no servían que porque usábamos mucho el celular nunca había escuchado eso pero ni modo y nesecitan remodelar están mal las habitacion
Rosa I
Se hospedó 2 noches en julio de 2023
Respuesta de Alex, el 3 ago. 2023
Hello, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion! Feedback on your resort experiences is always highly appreciated. We look forward to hosting you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion
10/10 Excelente
ELizabeth
10 jul. 2023
ELizabeth
Se hospedó 3 noches en junio de 2023
Respuesta de Alex, el 11 jul. 2023
Elizabeth, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion! Feedback on your resort experiences are always highly appreciated. We look forward to hosting you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion
2/10 Terrible
Carlos
8 jul. 2023
Carlos
Se hospedó 1 noche en julio de 2023
Respuesta de Alex, el 11 jul. 2023
Carlos, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion! Feedback on your resort experiences are always highly appreciated. We look forward to hosting you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion
6/10 Aceptable
Dania
Viaje familiar
6 jul. 2023
La estufa no servía no limpiaron mi abitacion y no dejan suficiente papel de baño tampoco el comedor está fatal
Dania
Se hospedó 2 noches en julio de 2023
Respuesta de Eric , el 6 jul. 2023
Acepte nuestras más sinceras disculpas por los inconvenientes que experimentó durante su estadía aquí. Nos esforzamos para asegurar que nuestros huéspedes estén 100% satisfechos durante su estadía. Trabajamos constantemente para mejorar nuestros servicios y sus comentarios se utilizarán para mejorar la capacitación.
4/10 Malo
Neptali
5 jul. 2023
Neptali
Se hospedó 2 noches en julio de 2023
Respuesta de Alex, el 26 jul. 2023
Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion! Feedback on your resort experiences is always highly appreciated. We look forward to hosting you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion
6/10 Aceptable
Merlin
7 may. 2023
Merlin
Se hospedó 1 noche en mayo de 2023
Respuesta de Eric , el 27 may. 2023
Thank you for leaving a review. We’re so glad you were able to visit us at Sand Castle Oceanfront Resort At The Pavilion. Our team is always working to offer the best services to our guests. We hope you’ll have a chance to come back soon
6/10 Aceptable
Ivonne
Viaje familiar con niños
17 abr. 2023
No le gustó: Condiciones de la propiedad
DESCUIDADO EL ELEVADOR PARECIA LICUADORA!
Ivonne
Respuesta de Andrew , el 21 abr. 2023
Ivonne, We sincerely apologize that your stay didn't live up to expectations. Please know we are working hard on repairing our property and hope to have you back with us in the future.All the best,Andrew Maffei General Manager Sandcastle Oceanfront Resort at the Pavilion
8/10 Bueno
SHIRLEY
Viaje familiar
6 mar. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
SHIRLEY
Se hospedó 1 noche en marzo de 2023
Respuesta de Andrew , el 7 mar. 2023
SHIRLEY,We are so pleased you enjoyed your stay with us.We would like nothing more than to have you back with us on your next vacation.All the best,Andrew MaffeiGeneral Manager Sandcastle Oceanfront Resort at the Pavilion
10/10 Excelente
Marleny
Viaje familiar
15 sept. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Excelente
Marleny
Se hospedó 2 noches en septiembre de 2022
Respuesta de .gm, el 19 sept. 2022
Thank you for your feedback. We hope you stay with us again soon
4/10 Malo
Jorge
6 sept. 2022
Jorge
Se hospedó 2 noches en septiembre de 2022
2/10 Terrible
Alberto
Viaje familiar
25 jul. 2022
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fue de lo peor el personal muy rasitaslas abitaciones muy sucias con mal olor todo en mal estado fue mi peor esperiencia que tube
Alberto
Se hospedó 3 noches en julio de 2022
Respuesta de gm, el 25 jul. 2022
Thank you for your feedback.
6/10 Aceptable
patricia
24 jul. 2022
Le gustó: Limpieza y servicio y personal
patricia
Se hospedó 4 noches en julio de 2022
Respuesta de Michael, el 24 nov. 2022
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.
2/10 Terrible
Jose
Viaje familiar
24 jul. 2022
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Miy sucio todo mal servicio los banos
Jose
Se hospedó 4 noches en julio de 2022
Respuesta de gm, el 24 jul. 2022
Thank you for your feedback.
2/10 Terrible
Ever
Viaje familiar
7 jul. 2022
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N/A
Ever
Se hospedó 3 noches en julio de 2022
Respuesta de gm, el 13 jul. 2022
Thank you for your feedback.
6/10 Aceptable
Dora
5 jul. 2022
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Dora
Se hospedó 4 noches en julio de 2022
Respuesta de Michael, el 24 nov. 2022
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.
8/10 Bueno
Antonio
Viaje familiar con niños
27 jun. 2022
El toilet está quebrado
Antonio
Se hospedó 4 noches en junio de 2022
Respuesta de gm, el 28 jun. 2022
Thank you for your feedback.
6/10 Aceptable
Luis A
Viaje en pareja
3 may. 2022
Le gustó: Limpieza y servicio y personal
Que no estubo la abitacion frente al mar
Luis A
Se hospedó 2 noches en abril de 2022
Respuesta de gm, el 5 may. 2022
Thank you for your feedback
10/10 Excelente
Francisco
13 abr. 2022
Francisco
Se hospedó 2 noches en abril de 2022
Respuesta de GM, el 14 abr. 2022
Thank you for your feedback.
10/10 Excelente
Jose
Viaje familiar
27 ago. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo bueno
Jose
Se hospedó 2 noches en agosto de 2021
Respuesta de GM, el 21 sept. 2021
Thank you for your feedback.
6/10 Aceptable
Norma
27 ago. 2021
Norma
Se hospedó 3 noches en agosto de 2021
Respuesta de Michael, el 24 nov. 2022
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.
6/10 Aceptable
Dina
Viaje familiar
26 ago. 2021
No le gustó: Limpieza y servicios
No dan buen servicio
Dina
Se hospedó 3 noches en agosto de 2021
Respuesta de Michael, el 24 nov. 2022
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.
2/10 Terrible
Cliente verificado
Viaje familiar con niños
22 ago. 2021
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Malas condiciones , etc
Cliente verificado
Se hospedó 3 noches en agosto de 2021
Respuesta de GM, el 21 sept. 2021
Thank you for your feedback.
6/10 Aceptable
Argelia
25 jul. 2021
Argelia
Se hospedó 3 noches en julio de 2021
Respuesta de Michael, el 24 nov. 2022
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.
6/10 Aceptable
Juan
23 jul. 2021
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
La dirección que recibi en el correo era diferente media hora de diferencia cuando llego al hotel la ducha no tiene cortina de baño y la tina no la habían lavado y habían manchas de pipi por todos lados
Juan
Se hospedó 3 noches en julio de 2021
Respuesta de Michael, el 24 nov. 2022
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.
8/10 Bueno
Anthony
21 may. 2024
Just a older unit that people using did not treat good
Spills on floor not cleaned up
Anthony
Se hospedó 1 noche en mayo de 2024
Respuesta de Kerrian, Sandcastle Team , el 21 may. 2024
Anthony, We appreciate your feed back and look forward to having you stay with us again in the future.
10/10 Excelente
Rufo
Viaje en pareja
18 may. 2024
It is accessible to all. The staffs are very friendly. I hope to go back soon in this place.
Rufo
Se hospedó 1 noche en mayo de 2024
Respuesta de Kerrian, Sandcastle Team , el 21 may. 2024
Rufo, We appreciate your feedback, thank you for staying with us and we do look forward to hosting you again.
8/10 Bueno
Jill
Viaje en pareja
17 may. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Friendly staff and maintenance! Relaxing atmosphere and fair price?
Jill
Se hospedó 2 noches en mayo de 2024
Respuesta de Kerrian, Sandcastle Team, el 21 may. 2024
Jill, We appreciate you staying with us here at Sandcastle Oceanfront at the pavilion, we do hope to have you with us the future.
2/10 Terrible
Zahir
Viaje con mascota, Viaje familiar
15 may. 2024
No le gustó: Limpieza, servicios, condiciones de la propiedad
Extremly dirty and the hallways smelled horrible. The pool and hot tub was nasty.
Zahir
Se hospedó 1 noche en mayo de 2024
Respuesta de Kerrian, Sandcastle Team , el 21 may. 2024
Zahir, Thank you for your feedback, we appreciate it
2/10 Terrible
Jamon
14 may. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bad
Jamon
Se hospedó 2 noches en marzo de 2024
Respuesta de Kerrian, Sandcastle Team , el 21 may. 2024
Jamon, Thank you for your feedback, we truly do appreciate it.
4/10 Malo
Nikosha
13 may. 2024
No le gustó: Limpieza y servicio y personal
Nikosha
Se hospedó 2 noches en mayo de 2024
Respuesta de Kerrian, Sandcastle Team , el 21 may. 2024
Nikosha,Thank you for your feedback, we truly do appreciate it.
10/10 Excelente
MICHAEL, LADSON
Viaje familiar con niños
12 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to the ocean and didnt really like the parking situation.
MICHAEL
Se hospedó 1 noche en mayo de 2024
Respuesta de Tommy Front desk, el 13 may. 2024
MIchael,Good evening, Thank you for writing a review about our resort. I see you enjoyed your self. We hope to see you again in the near future.
10/10 Excelente
Najdra
Viaje familiar, Viaje familiar con niños
10 may. 2024
Le gustó: Limpieza y servicio y personal
I really enjoyed the hospitality around the pool and the movie for the kids. It was a good experience and the staff was very friendly and it was just a great experience for a quick family weekend getaway
Najdra
Se hospedó 2 noches en mayo de 2024
Respuesta de Kerrian, Sandcastle Team , el 21 may. 2024
Najdra, Thank you for your feedback, we truly do appreciate it. we do look forward to having you again
6/10 Aceptable
Tish
Viaje familiar con niños
7 may. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
I didn’t like the big space under the door. Looks like someone arm could fit under it. Clean room a few things was messed up with the room but other than that the stay was nice.
Tish
Se hospedó 2 noches en mayo de 2024
Respuesta de Sandcastle Team, el 21 may. 2024
Tish, Thank you for your feedback, we truly do appreciate it.
4/10 Malo
Ruth
Viaje en pareja
3 may. 2024
No le gustó: Condiciones de la propiedad
Good view of the ocean from our room.
Lobby is small, limited amenities, dated rooms, one slow elevator that is used also by the cleaning staff, so often crowded. Constant smell of canibus in most areas.
Ruth
Se hospedó 1 noche en abril de 2024
6/10 Aceptable
Darine
1 may. 2024
Darine
Se hospedó 3 noches en abril de 2024
10/10 Excelente
Iesha
30 abr. 2024
Iesha
Se hospedó 2 noches en abril de 2024
Respuesta de Tommy Front desk, el 5 may. 2024
Lesha,Good evening. I want to thank you for writing a review for our resort here at Sandcastle. I am so glad we have met your expectations and we hope to see yopu in the near future
10/10 Excelente
Taniesha
Viaje en pareja
30 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved the ocean view!!! Parking was kinda hard to find but the parking garage was not a far walk overall I enjoyed my stay.
Taniesha
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk, el 30 abr. 2024
Taniesha, Thank you for choosing Sandcastle Oceanfront Resort at the Pavilion for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.
4/10 Malo
james
30 abr. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
People loud
james
Se hospedó 3 noches en abril de 2024
Respuesta de Front Desk, el 30 abr. 2024
james, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.
8/10 Bueno
Ronald
Viaje con mascota
25 abr. 2024
Le gustó: Servicio y personal y servicios
Staff was friendly. Hotel carpet in hallway and room was spotted and worn. For what I paid it was acceptable.
Ronald
Se hospedó 3 noches en abril de 2024
Respuesta de Front Desk, el 26 abr. 2024
Ronald, Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.
8/10 Bueno
Martin
22 abr. 2024
Martin
Respuesta de Front Desk, el 26 abr. 2024
Martin, Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.
10/10 Excelente
Brandon
21 abr. 2024
Brandon
Se hospedó 3 noches en abril de 2024
Respuesta de Kerrian, Sandcastle Team , el 21 may. 2024
Brandon, Thank you for your feedback, we truly do appreciate it.
2/10 Terrible
Donna
17 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worst hotel I ever stayed at
Donna
Se hospedó 4 noches en abril de 2024
Respuesta de Tommy, el 22 abr. 2024
Good evening Donna,I want to thank you for taking your time out to write a review about our Resort. I want to apoligize for not meeting your expectations. We are working hard to get better every day. We hope we can earn your respect and approval in the future.
4/10 Malo
Megan
Viaje en pareja
14 abr. 2024
No le gustó: Servicio y personal y servicios
Check in was a nightmare. I don’t know if they need to hire housekeeping help or what, but I had to wait in the lobby for 6 hours to check in, I didn’t get a room until 9 pm after standing in the hot lobby forever. But they definitely expected us out by check out time, so I lost an entire day due to this and no refund in sight.
Megan
Se hospedó 4 noches en abril de 2024
Respuesta de Front Desk, el 17 abr. 2024
Megan, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.
2/10 Terrible
Felicia
Viaje familiar con niños
12 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked that it was convenient to the beach and the stadium we had to attend was close. But the accommodations was horrible. It took 3 days to get a set of pots for our room. There was never enough wash cloths and towels and not enough parking. The hallways were filled with trash all day but the room was clean.
Felicia
Se hospedó 3 noches en abril de 2024
Respuesta de The Sandcastle team, el 13 abr. 2024
Felicia, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.
8/10 Bueno
Vivian
Viaje familiar con niños
12 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was lovely, my daughter enjoy her birthday. Price was on point. Have to do it again.
Vivian
Se hospedó 3 noches en abril de 2024
Respuesta de The Sandcastle team, el 13 abr. 2024
Vivian,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.