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Opiniones de Super 8 by Wyndham Hermitage Nashville

2 out of 5
Super 8 by Wyndham Hermitage Nashville
1414 Princeton Place, I-40, Exit 221B from Nashville, Hermitage, TN

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 188 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 283 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 233 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 148 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 151 de 1003 opiniones" "

6.4/10

Limpieza

7.2/10

Servicio y personal

6.4/10

Servicios

6.2/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Annalys

Le gustó: Limpieza
Excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello Annalys,We are delighted to hear you had an excellent experience during your stay. If you have any further feedback or suggestions, please feel free to reach out. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excelente

Gino

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo bien check inn rapido sin molestias en el check out y muy limpio todo
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 19 sept. 2021
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Muy bien solo.que no cumplio con el desayuno incluido por cuarto..
Se hospedó 2 noches en julio de 2021
Respuesta de Manager, el 21 jul. 2021
Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excelente

Yarilisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great and bright bedroom
Great and bright bedroom. Sheets and bedding were clean bathroom was tidy and clean. I have recommended this hotel to my friends. And i plan to book again with extended family once pandemic is over. Also host response was quick and friendly.
Se hospedó 1 noche en enero de 2021
Respuesta de Manager, el 2 feb. 2021
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our bedding and also our sheets. We hope to see you again to deliver you with a 5 star experience.

8/10 Bueno

Erwin Piril, Guatemala

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bueno
Todo bueno, buen desayuno, restaurantes cercanos

4/10 Malo

Dale

Viaje de negocios
Soda machine never worked
Se hospedó 3 noches en mayo de 2024
Respuesta de Manager, el 15 may. 2024
Hello Dale,We apologize for any inconvenience you experienced with the soda machine during your stay. Your feedback is valuable, and we will address this issue promptly. We hope you were still able to enjoy your time at the hotel and look forward to welcoming you back for an improved experience in the future.

8/10 Bueno

heather

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
It's ok
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 15 may. 2024
Hello heather,We appreciate your feedback and will share it with our team for further improvement. If there's anything else we can assist you with, please feel free to contact us at any time. Thank you for staying with us.

8/10 Bueno

CRAIG

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Crumbs on the dresser, paint chipping and grout missing from the shower, stains on the bedding
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 11 may. 2024
Hello CRAIG,Thank you for sharing your feedback with us. We value all guest comments to continuously improve our services and facilities for future visitors. We recommend guests contact management directly for any further assistance regarding their experience.

2/10 Terrible

virginia l

Viaje en pareja
No le gustó: Servicios
Very dirty, cigarette burn holes and stains on sheets snd blankets. Hair in shower. Stains on furniture. Dirty diapers laying all over park lot.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello virginia l,We appreciate you sharing your feedback with us. Your concerns have been noted and will be shared with the relevant departments for immediate attention. The team will work diligently to address these issues to enhance the overall experience for our future guests.

6/10 Aceptable

David

Viaje en grupo
Le gustó: Limpieza
No le gustó: Servicios
It was okay for sleeping, but continental breakfast was sub par. Clean enough rooms
Se hospedó 3 noches en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello David, We appreciate your feedback on our clean rooms, though we're sorry to hear the continental breakfast didn't meet your expectations. We value all guest comments to continually improve our services. If you have any further details to share, please feel free to contact our management team directly for further assistance.

6/10 Aceptable

Amanda

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The staff that I interacted with was good. That's the best part of the stay. The room was dirty. My husband said it looked like blood was smeared on the curtain. The walls looked grimy, as if they hadn't been wiped down in years. The blanket on the bed had burn holes from cigarettes. The weekend breakfast was minimal. There was a cup of waffle batter next to the waffle iron and a couple selections of cereal.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello Amanda, We appreciate your positive feedback about our staff. We encourage guests to reach out to management directly with any concerns to ensure these issues are addressed promptly and appropriately.

8/10 Bueno

Debbie

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 15 may. 2024
Hello Debbie,We're thrilled to hear you had a pleasant stay with us. If there's anything we can do to enhance your experience next time, please don't hesitate to let us know. We look forward to welcoming you back soon!

2/10 Terrible

John

Le gustó: Servicio y personal
No le gustó: Limpieza
Blood everywhere and bed bug stains on the mattress covers
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello John, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Bueno

Pj

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They were able to take last minute's reservations period we wound up being stuck in Nashville period but they will be very courteous.When we're tired and sleeping and we able to check in as late as ten o'clock
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello Pj,We're glad to hear that our team could assist with your last-minute reservation and that you found them to be courteous. Our check-in process is designed to accommodate guests arriving late, providing a seamless experience. We appreciate your feedback and hope you had a comfortable stay.

2/10 Terrible

Ana

Le gustó: Servicios
No le gustó: Servicio y personal
No towels when’ we asked the front desk the response was that they didn’t have the key for the housekeeping department
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 15 abr. 2024
Hello Ana, We apologize for any inconvenience this may have caused. Your feedback is valuable, and we will address this communication breakdown with our team for improvement. Management will be glad to assist with any further concerns you may have.

6/10 Aceptable

X-Zaviouse

Se hospedó 7 noches en febrero de 2024
Respuesta de Manager, el 9 abr. 2024
Hello X-Zaviouse, We appreciate you choosing our hotel for your stay. If there were any areas of concern during your visit, please feel free to contact us directly to discuss them further and ensure we address them accordingly. We hope to welcome you back soon for an improved experience.

2/10 Terrible

Kyle

No le gustó: Servicios
The food choices for breakfast was very limited. Unwanted vagrants stayed around the property. It did not feel like a safe environment.
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager, el 4 abr. 2024
Hello Kyle, We appreciate your feedback on our breakfast options. Guest safety is a priority, and we continuously monitor our property. We recommend reaching out to management directly for any further concerns or assistance you may need.

2/10 Terrible

Rachelle

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Upon arrival, we learned that the advertised indoor pool was closed because it was actually a seasonal indoor pool…room floors were sandy and room smelled of smoke. We left feeling congested. Would not recommend.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 3 abr. 2024
Hello Rachelle, We appreciate your feedback and apologize for any inconvenience experienced during your stay. We encourage you to reach out to our management team directly to address your concerns further. Your comments are valuable to us as we strive to enhance the guest experience.

6/10 Aceptable

Monique

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 29 mar. 2024
Hello Monique, We appreciate you choosing our hotel for your stay. If you have any specific feedback about your experience, please don't hesitate to reach out to us directly so we can address any concerns. We hope to welcome you back in the future for an improved stay!

2/10 Terrible

Katie

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was absolutely disgusting. Pictures are deceptive.
Respuesta de Manager, el 27 mar. 2024
Hello Katie, We're sorry to hear about your experience. Your feedback is valuable, and we will ensure it is shared with the relevant team for further review and improvement. Thank you for taking the time to share your thoughts with us.

8/10 Bueno

Jake

Viaje de negocios, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy, safe, private location close to the highway.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 19 mar. 2024
Hello Jake,We are pleased to hear you found our location convenient for your travels. Your comfort and safety are our top priorities. Should you have any further feedback, please do not hesitate to reach out to us directly.

6/10 Aceptable

Joseph

Viaje en pareja
Nice ppl
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Joseph, We are pleased to hear that you found our staff to be friendly. Guest satisfaction is our top priority, and we strive to provide exceptional service to all our visitors. Should you have further feedback or require assistance, please feel free to reach out to our management team for further assistance.

10/10 Excelente

Douglas

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 feb. 2024
Hello Douglas,Thank you for choosing our hotel for your stay! We're thrilled to learn that you had a wonderful experience with us. We aim to consistently provide excellent service and a comfortable stay for all our guests. If you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We would love to have you as our guest again in the future.

2/10 Terrible

Danielle

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 27 ene. 2024
Hello Danielle,We're sorry to hear that your experience at our hotel fell short of your expectations. We would appreciate it if you could reach out to us directly with any specific feedback you have, so we can address your concerns. We value your opinion and hope to have the opportunity to make it right.

10/10 Excelente

Reniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
EASY PARKING AND ROOM ACCESIBLE
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 27 ene. 2024
Hello Reniel,Thank you for choosing our hotel and for taking the time to share your feedback. We're glad to hear that you found our parking convenient and that your room was accessible. We strive to provide a seamless experience for our guests, and we appreciate your positive comments. Should you have any other concerns or suggestions, please feel free to reach out to our management team directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excelente

X-Zaviouse

Viaje de negocios, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 27 ene. 2024
Hello X-Zaviouse,Thank you for sharing your positive feedback! We are thrilled to hear that you had a great stay with us. We strive to provide exceptional experiences for all our guests and it's wonderful to know that we succeeded in making your stay enjoyable. We hope to welcome you back in the near future for another wonderful experience.

4/10 Malo

Lexie

No le gustó: Servicios
Was very rude,and didn't have my room ready
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 20 ene. 2024
Hello Lexie, We apologize for any inconvenience you experienced during your stay with us. Our team strives to provide excellent service and we are disappointed to hear about your encounter. We appreciate your feedback and will be addressing it with the appropriate departments. Thank you for bringing this to our attention.

10/10 Excelente

Lexie

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 18 ene. 2024
Hello Lexie,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excelente

Bennyta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 17 ene. 2024
Hello Bennyta,We are thrilled to hear that you had an excellent stay at our hotel! It was a pleasure hosting you and we truly appreciate your kind rating. We hope to welcome you back soon for another amazing experience.

8/10 Bueno

Joseph

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Over all really nice and clean just a little noisy
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Hello Joseph,Thank you for your feedback. We apologize for any inconvenience caused by the noise during your stay. We appreciate your kind words about the cleanliness of our hotel. We will share your comments with our team to ensure we provide a comfortable and enjoyable experience for future guests.

10/10 Excelente

Lexie

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Love it
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Hello Lexie,Thank you for your kind words! We're thrilled to hear that you loved your experience at our hotel. We strive to provide excellent service and create memorable stays for our guests. We hope to welcome you back again in the future for another enjoyable stay.

6/10 Aceptable

ROBERT, Clarksville

No le gustó: Limpieza y condiciones de la propiedad
not good
Se hospedó 3 noches en diciembre de 2023
Respuesta de Manager, el 8 ene. 2024
Hello ROBERT, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will use it to improve our services. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.

8/10 Bueno

Danny

Le gustó: Limpieza y servicio y personal
Rented a non-smoking room. Got to the room and it wreaked of cigarettes very badly. Large cigarette burn on the bed. They staff was very nice and did move us to a room that was fresh and smelled clean. The breakfast was coffee that was like water, toast, small muffins, and a waffle maker.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 8 ene. 2024
Hello Danny,Thank you for sharing your feedback with us. We apologize for the inconvenience you faced regarding the odor and the condition of the initial room. We appreciate your kind words about our staff's responsiveness in promptly moving you to a fresh and clean room. Regarding breakfast, we apologize if it didn't meet your expectations and we will take your feedback into consideration for future improvements. We hope you had a comfortable stay overall and would love to welcome you back in the future.

4/10 Malo

Pam

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Older place. Dirty outside of rooms. Rooms fairly clean. Indoor pool not closed but filthy. Minimal breakfast. Minimal.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 16 dic. 2023
Hello Pam,Thank you for sharing your feedback with us. We appreciate your comments on the cleanliness of our rooms and apologize for any inconvenience caused by the condition of our outdoor areas. We will certainly pass this information along to our team for further attention. Concerning our indoor pool, we apologize for any disappointment you experienced, and we appreciate your understanding as we work diligently to ensure it meets our high standards. We appreciate your feedback on our breakfast offering and will take it into consideration for future improvements.

2/10 Terrible

Anthony

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room smell really bad the dam dog next door was breaking all night sheets had holes n then from the smoking 🚬
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 7 dic. 2023
Hello Anthony, Thank you for bringing your concerns to our attention. We apologize for any inconveniences you may have experienced during your stay. We strive to provide a pleasant stay for all our guests and regret to hear about the odor and noise disturbances you encountered. We appreciate your feedback and will pass it along to the relevant departments for further review and improvement.

2/10 Terrible

Henrik

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Elendigt hotel
Hotellet er forfaldet og uanset at annoncering siger andet er der ingen pool her eller der er en der er sæsonåbent om sommeren. Tv på værelset fungerer ikke, intet varmt vand i hanen, ingen fungerende strømforsyning på værelset, intet fungerende klokradio. Kort sagt elendigt hotel
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 6 dic. 2023
Hello Henrik, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our hotel's amenities, such as the pool, are operational only during specific seasons, as mentioned in our advertisements. We appreciate you bringing the issues with the TV, hot water, power supply, and clock radio to our attention, and we will address them with our team. We value your comments as they help us improve our services.

10/10 Excelente

Howard

Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 24 dic. 2023
Hello Howard,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. We hope to have the opportunity to welcome you back in the future for another memorable stay.

6/10 Aceptable

April

Le gustó: Condiciones de la propiedad
Se hospedó 4 noches en octubre de 2023
Respuesta de Manager, el 4 nov. 2023
Hello April, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you may have experienced during your time with us. We strive to consistently provide an exceptional experience for our guests and will use your comments to improve our services. Please feel free to contact our management team directly with any further concerns you may have.

10/10 Excelente

June

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place to stay, friendly staff
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 3 nov. 2023
Hello June,Thank you for choosing our hotel for your stay! We're delighted to hear that you found our staff to be friendly. We strive to create a welcoming atmosphere for all our guests and are thrilled that we succeeded in making your stay enjoyable. We appreciate your positive feedback and hope to have the pleasure of hosting you again in the future.

6/10 Aceptable

Ashley

Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 21 nov. 2023
Hello Ashley, Thank you for sharing your feedback. We appreciate your input and apologize for any inconvenience you may have experienced during your stay. We strive to continuously improve our services and will take your rating into consideration for future enhancements.

10/10 Excelente

Margaret

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff was more than helpful and super nice. And I loved the waffles from the waffle maker. There's also a laundry room. This motel is in a convenient location. Plenty of places to eat and right near the highway.
Se hospedó 3 noches en octubre de 2023
Respuesta de Manager, el 1 nov. 2023
Hello Margaret,Thank you for your kind review! We are glad to hear that our front desk staff provided excellent service and that you enjoyed the waffles from our waffle maker. It's great that the motel's convenient location near the highway and various dining options worked well for you. We hope to welcome you back in the future.

6/10 Aceptable

Kevin

Le gustó: Limpieza
.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 29 oct. 2023
Hello Kevin,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay and we appreciate your input. Please let us know if there's anything we can do to assist you further.

10/10 Excelente

Steven

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was so nice
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 29 oct. 2023
Hello Steven,Thank you for your kind words! We're delighted to hear that our staff provided excellent service during your stay. We hope to have the pleasure of welcoming you back soon.

8/10 Bueno

Grace

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 24 oct. 2023
Hello Grace,Thank you for the positive rating! We are glad you had an exceptional experience at our hotel. We look forward to welcoming you back soon!

8/10 Bueno

Lane

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 20 oct. 2023
Hello Lane,Thank you for your positive feedback! We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

4/10 Malo

Joshua

Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 15 oct. 2023
Hello Joshua,Thank you for your positive review! We're glad you enjoyed your stay.

8/10 Bueno

Anna

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 14 oct. 2023
Hello Anna,Thank you for your rating. We appreciate your feedback and are glad you had such a great experience at our hotel. We look forward to welcoming you back in the future.

2/10 Terrible

juana, Hawthorne

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en septiembre de 2023
Respuesta de Manager, el 6 oct. 2023
Hello juana, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Aceptable

mayra

Viaje en pareja, Viaje familiar
No le gustó: Condiciones de la propiedad
one of the rooms i booked smelled like smoke.. even being a non-smoking room. when we complained.. we were given a bottle of fabreze. it was also super inconvenient that the indoor pool was also closed for the season?? lastly, there were roaches.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 5 oct. 2023
Hello mayra ,Hello mayra, We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

8/10 Bueno

Olive

Not a bad stay. Pleasant interaction with the front desk upon arrival. Room was a little beat up with a few roaches but generally clean enough otherwise. Thank you!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 26 sept. 2023
Hello Olive ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.