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Opiniones de Balboa Bay Resort

4.5 out of 5
Balboa Bay Resort
1221 W Coast Hwy, Newport Beach, CA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 703 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 160 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 66 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 30 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 41 de 1000 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carlos

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2023
Respuesta de Shane, el 22 ene. 2023
Dear Valued Guest,We really appreciate your stay with Balboa Bay Resort. Thank you for your recognition of our hardworking from our team. We love to accommodate our guest with our best. We will keep the quality of the service to provide. We will look forward to accommodating your future reservations.Thank you!

8/10 Bueno

Oscar

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien
Se hospedó 1 noche en abril de 2022
Respuesta de Guest Services, el 19 abr. 2022
Hello, thank you for your kind review. We look forward to hosting you in the future! Have a lovely rest of your day.

6/10 Aceptable

Cliente verificado

Le gustó: Servicios y condiciones de la propiedad
Me molesto demasiado que cuando hice la reservación pedí que si podían adornar la habitación ya que festejaba el cumpleaños de mi esposo, pregunté que si tenía algún costo que en realidad no importaba que solo quería darle la sorpresa a mi esposo y dijeron que no costaba nada, que lo harían. El día de mi estancia entramos a la habitación y no había nada ni siquiera una tarjeta NADA! Y yo había llamado dos ovaciones para confirma. Después quisimos usar las batas y las dos estaban manchadas de sangre.
Se hospedó 1 noche en julio de 2020
Respuesta de Balboa Bay Resort, el 16 jul. 2020
Thank you for sharing your review with us. We appreciate your feedback and apologize for any miscommunication regarding your request for decoration. For guests' safety we cannot enter a room after it has been fully sanitized so we are offering guests certain amenities at check in or once they are in the room. We hope we can welcome you back again soon.

10/10 Excelente

Hector

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2019
Respuesta de Balboa Bay Resort, el 3 dic. 2019
Thank you for sharing your Balboa Bay Resort experience with us. We look forward to welcoming you back again soon.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo me gusto !!! Hermoso lugar 😍 atencion personalizada increible. La limpieza del hotel preciosa. Y la vista mas.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Balboa Bay Resort, el 3 dic. 2019
Thank you for sharing your review with us. We are happy to hear that you enjoyed our Resort and waterfront views. We look forward to welcoming you back again soon!

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hola es un lugar increíble las instalaciones están muy bonitas los paisajes y restaurantes muy recomendables
Se hospedó 2 noches en julio de 2019
Respuesta de Balboa Bay Resort, el 6 ago. 2019
Thank you for sharing your Balboa Bay Resort review. We are so glad to hear that you enjoyed your stay with us including our dining options and accommodations! We hope to welcome you back soon.

10/10 Excelente

Thorsten, Bobenheim am Berg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024
Respuesta de Kendal Ruvalcaba - Front Desk Manager, el 28 abr. 2024
Thank you for your response Thorsten! We appreciate your review and look forward to seeing you again soon.

10/10 Excelente

Winston

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The customer is wonderful. Fab welcomed us to the resort. This was our first visit we will definitely return. Great JOB!!!!
Se hospedó 1 noche en abril de 2024
Respuesta de Kendal Ruvalcaba - Front Desk Manager, el 23 abr. 2024
Thank you Winston for your feedback. We look forward to welcoming you back.

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property, great location.
Se hospedó 1 noche en abril de 2024
Respuesta de Kendal Ruvalcaba - Front Desk Manager, el 28 abr. 2024
Thank you Jennifer! We look forward to seeing you again.

10/10 Excelente

Tracee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was very clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Kendal Ruvalcaba - Front Desk Manager, el 23 abr. 2024
Thank you Tracee, we will see you again soon.

10/10 Excelente

Jessica

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel staff was amazing! Concierge service thoughtful and available.
Se hospedó 1 noche en abril de 2024
Respuesta de Kendal Ruvalcaba - Front Desk Manager, el 15 abr. 2024
Thank you for your kind words, we appreciate you sharing your experience. We look forward to seeing you again soon!

10/10 Excelente

ANTONIETTA, SAN DIEGO

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms are spacious and the pool is heated, which was perfect for our trip. The food at the restaurant is really good. Service overall was excellent, staff was very friendly. Would stay there again.
Se hospedó 1 noche en abril de 2024
Respuesta de Kendal Ruvalcaba - Front Desk Manager, el 14 abr. 2024
Thank you Antonietta for sharing your experience! We hope to see you again soon.

10/10 Excelente

Veronica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms at the property are amazing. Super comfortable and with a lot of space. Bathrooms have good space too, with 2 sinks, shower and separate bathtub, and a separate small room for toilet. Staff at the hotel is super friendly and super helpful. The concierge gave us recommendations about things to do and places to eat and everything was excellent as they described it. We will stay there again!!! Amazing place and amazing STAFF!!!
Se hospedó 2 noches en abril de 2024
Respuesta de Kendal R Front Desk Manager, el 9 abr. 2024
Good afternoon Veronica. Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay here at the Balboa Bay Resort. We will see you again soon.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Kendal R Front Desk Manager, el 9 abr. 2024
Thank you Michael for sharing your experience. We are glad you enjoyed your stay.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Kendal R Front Desk Manager, el 9 abr. 2024
Thank you for taking the time to write a review, we look forward to seeing you again soon.

10/10 Excelente

Jake

Se hospedó 2 noches en marzo de 2024
Respuesta de Kendal Ruvalcaba - Front Desk Manager, el 28 abr. 2024
Thank you, Jake, for sharing your experience with us. We look forward to seeing you again soon.

10/10 Excelente

Scott

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great experience
Se hospedó 1 noche en abril de 2024
Respuesta de Kendal R Front Desk Manager, el 9 abr. 2024
Thank you Scott! We hope to see you again soon.

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Kendal Ruvalcaba - Front Desk Manager, el 28 abr. 2024
Thank you for sharing your experience with us Jose!

8/10 Bueno

Laila

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall we had a good experience. Here's a quick breakdown: • excellent customer service (Hazel was very helpful at the front desk and Jose in the restaurant gave fantastic recommendations) • granted early check-in and a room upgrade (to partial harbour view) and $45 resort credit due to Expedia status, which was lovely – my only concern is that I have noise sensitivities and we were placed not far from an electrical room that could be both heard and felt in our room. We inquired about moving later in the day, but the front desk person suggested we might not be comfortable in a different room due to street noise (neighborhood facing), so we opted to stay. At least the view was pretty. :) • the property is just lovely, but for a $40 taxes resort fee we were disappointed that the pool and pool courtyard were both closed. Guests are given access to the members pool (the hotel is a multi-use facility and must include condo owners as well), but it has a different feeling from the courtyard area/pool, so we didn't make use of it. • $50 tax for a rollaway bed to be added to the room felt steep, but the bed was comfortable (for our 13-year-old) Highly recommend Malibu Farm if you're looking for somewhere farm-to-table to eat. Beautiful food, service and environment Laguna Beach was a favourite in terms of beach options, with a more "tropical" feeling (vs. Huntington).
Se hospedó 1 noche en abril de 2024
Respuesta de Kendal R Front Desk Manager, el 3 abr. 2024
Thank you Laila for sharing your experience with us. I have shared your feedback with Hazel and Jose. I do apologize our pool and pool courtyard were closed during your stay as we make enhancements to our pool area. We cannot wait for you to visit us again in the future!

6/10 Aceptable

Anthony

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice clean place , in a very good location
Se hospedó 1 noche en marzo de 2024
Respuesta de Kendal Ruvalcaba - Front Desk Manager, el 31 mar. 2024
Thank you for your feedback. We look forward to seeing you again soon!

8/10 Bueno

Heonsung, Northbook

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Valet attendant to guest checkin receptionist very polite and professional.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kendal Ruvalcaba - Front Desk Manager, el 31 mar. 2024
Thank you for your feedback. We hope to see you soon at Balboa Bay Resort.

10/10 Excelente

Tianle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a nice stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Daniel Z, Front Office Manager, el 27 mar. 2024
Good to hear and thank you for staying with us, Tianle. We look forward to welcoming you back soon to the Balboa Bay Resort and Newport Beach.

8/10 Bueno

Sarah, Colts Neck

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gorgeous interiors. Amazing shower and plush beds.
Se hospedó 2 noches en marzo de 2024
Respuesta de Daniel Z, Front Office Manager, el 27 mar. 2024
Thank you for the great feedback, Sarah. We look forward to welcoming you back soon to the Balboa Bay Resort and Newport Beach.

10/10 Excelente

Maureen, Holtville

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the marina.
Se hospedó 1 noche en marzo de 2024
Respuesta de Daniel Z, Front Office Manager, el 22 mar. 2024
Thank you so much for the feedback, Marina. We look forward to welcoming you back soon to the Balboa Bay Resort and Newport Beach.

10/10 Excelente

Michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have been to Balboa Bay Resort for apps and drinks. Always enjoyed the experience, so decided to stay one night before a conference. It exceeded my expectations and will certainly be back. Highly recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kendal Ruvalcaba - Front Desk Manager, el 12 mar. 2024
We are delighted to hear you had a memorable experience at Balboa Bay Resort and Club. We can't wait to see you again soon.

10/10 Excelente

Tiffany

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Kendal Ruvalcaba - Front Desk Manager, el 31 mar. 2024
Thank you for staying with us. We appreciate you staying with us.

10/10 Excelente

Monireh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything is great.
Se hospedó 3 noches en marzo de 2024
Respuesta de Kendal Ruvalcaba - Front Desk Manager, el 12 mar. 2024
Thank you for sharing your experience with us! We hope to see you soon.

10/10 Excelente

Mary Claire

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly and welcoming.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jazmin R. Front desk Manager, el 3 mar. 2024
Hello Mary Claire thank you for sharing your experience with us.

10/10 Excelente

Will

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and very nice property. Staff is fantastic!
Se hospedó 5 noches en febrero de 2024
Respuesta de Jazmin R. Front desk Manager, el 28 feb. 2024
Will, thank you so much for your great review, we are so happy are staff took care of you.

10/10 Excelente

Inderjit

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very friendly. Beautiful location and the pool was heated.
Se hospedó 3 noches en febrero de 2024
Respuesta de Jazmin R. Front desk Manager, el 3 mar. 2024
Thank you, Inderjit, for your amazing feedback.

10/10 Excelente

Joshua

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent property. Incredible location.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jazmin R. Front desk Manager, el 3 mar. 2024
Hello Joshua, we are happy you enjoyed your stay with us.

10/10 Excelente

Susie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property. Large rooms and bathrooms. Very comfortable beds and pillows.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jazmin R. Front desk Manager, el 3 mar. 2024
Good afternoon Susie,Thank you for sharing your experience with us. We look forward to seeing you again in the future.

8/10 Bueno

Cliff

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Our second time here. The staff is amazing. The facilities are first class and the rooms are large and appropriately appointed. We will be back soon!
Se hospedó 2 noches en febrero de 2024
Respuesta de Jazmin R. Front desk Manager, el 3 mar. 2024
Hello Cliff,We are pleased to hear you enjoyed your stay with us. We cannot wait to see you soon!

10/10 Excelente

Myriam

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful Hotel, confortable, amazing food, I loved the restaurants, great quiality food and amazing ambiance
Se hospedó 2 noches en enero de 2024
Respuesta de Daniel Z, Front Office Manager, el 31 ene. 2024
Excellent to hear and thank you for the feedback, Myriam.We look forward to welcoming you and your family back to the Balboa Bay Resort and Newport Beach.

10/10 Excelente

Dottie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved it will come back soon
Se hospedó 1 noche en enero de 2024
Respuesta de Daniel Z, Front Office Manager, el 31 ene. 2024
That's great and thank you for the feedback, Dottie.We look forward to welcoming you and your family back to the Balboa Bay Resort and Newport Beach.

10/10 Excelente

Celeste

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were upgraded to a presidential suite which was amazing! Excellent service
Se hospedó 1 noche en enero de 2024
Respuesta de Daniel Z, Front Office Manager, el 31 ene. 2024
Great to hear and thank you for the feedback, Celeste.We look forward to welcoming you and your family back to the Balboa Bay Resort and Newport Beach.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Daniel Z, Front Office Manager, el 25 ene. 2024
Thank you for the feedback and we look forward to welcoming you back soon to the Balboa Bay Resort and Newport Beach

6/10 Aceptable

Cooper

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
The over all experience was great. My wife and 2 daughters had a wonderful time, except that our sink kept getting backed up and would fill with a horrendous brown fowl water that would stink up the entire entryway. I had to call down to the front desk twice, and actually go down and talk to someone in person to get the problem addressed. The maintenance man who visited the room was exceptional and extremely professional. Management never once reached out to apologize for any inconvenience at all, just sent a bellhop with a new room key and a cart.
Se hospedó 2 noches en enero de 2024
Respuesta de Daniel Z, Front Office Manager, el 25 ene. 2024
Dear Mr. Cooper, thank you so much for the feedback and our apologies on your experience with the sink in the room. Thank you for the feedback and we look forward to welcoming you back soon to the Balboa Bay Resort and Newport Beach

10/10 Excelente

Larry

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Daniel Z, Front Office Manager, el 25 ene. 2024
Thank you for the feedback and we look forward to welcoming you back soon to the Balboa Bay Resort and Newport Beach

10/10 Excelente

Jennifer, Fountain Valley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
view fabulous, food delicious and staff was exceptional
Se hospedó 2 noches en enero de 2024
Respuesta de Daniel Z, Front Office Manager, el 25 ene. 2024
Dear Jennifer,Great to hear and glad you enjoyed it. Thank you for the feedback and we look forward to welcoming you back soon to the Balboa Bay Resort and Newport Beach

10/10 Excelente

Laury

Se hospedó 3 noches en enero de 2024
Respuesta de Daniel Z, Front Office Manager, el 7 feb. 2024
Thank you Laury for the feedback. We look forward to welcoming you back soon to Newport Beach and the Balboa Bay Resort.

10/10 Excelente

Melissa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Daniel Z, Front Office Manager, el 25 ene. 2024
Dear Melissa, Thank you for the feedback and we look forward to welcoming you back soon to the Balboa Bay Resort and Newport Beach

10/10 Excelente

Marvin

Se hospedó 1 noche en enero de 2024
Respuesta de Daniel Z, Front Office Manager, el 31 ene. 2024
Thank you for the feedback, Marvin.We look forward to welcoming you and your family back to the Balboa Bay Resort and Newport Beach.

10/10 Excelente

George

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Daniel Z, Front Office Manager, el 9 ene. 2024
Thank you George for the feedback. We look forward to welcoming you back soon to Newport Beach and the Balboa Bay Resort.

10/10 Excelente

Anthony, Bozeman

Se hospedó 2 noches en enero de 2024
Respuesta de Daniel Z, Front Office Manager, el 27 ene. 2024
Dear Anthony, Thank you for the feedback. We look forward to welcoming you back soon to Newport Beach and the Balboa Bay Resort.

10/10 Excelente

McKenna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Daniel Z, Front Office Manager, el 9 ene. 2024
Thank you McKenna for the feedback. We look forward to welcoming you back soon to Newport Beach and the Balboa Bay Resort.

8/10 Bueno

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thx
Se hospedó 4 noches en diciembre de 2023
Respuesta de Daniel Z, Front Office Manager, el 9 ene. 2024
You're welcome, Jason.Thank you for the feedback. We look forward to welcoming you back soon to Newport Beach and the Balboa Bay Resort.

10/10 Excelente

michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Daniel Z, Front Office Manager, el 9 ene. 2024
Thank you Michael for the feedback. We look forward to welcoming you back soon to Newport Beach and the Balboa Bay Resort.

6/10 Aceptable

Gia Nghi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
This property itself was beautiful and the staff was really nice at every interaction. If half ratings were allowed we’d give this place 3.5/5 for overall value. activities and restaurant options inside the property were limited. It was a bummer to not have an area to walk near the water when that’s probably this resort’s best selling feature is being on the water. So if you are not a resident or member, just know there’s no walking path for you. Their A&O restaurant is lovely but that was the only option. The rooms were very clean but nothing stood out. It also may have been my mistake to filter out but we were not expecting the noise level to be so high due to kids running up and down the hallways. Overall not the best fit for us, but a lovely property for families.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Daniel Z, Front Office Manager, el 9 ene. 2024
Thank you very much, Gia for the feedback. We really appreciate it We look forward to welcoming you back soon to Newport Beach and the Balboa Bay Resort.

10/10 Excelente

kaylee Ji Hyun, los angeles

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Daniel Z, Front Office Manager, el 25 ene. 2024
Dear Kaylee, Thank you for the feedback and we look forward to welcoming you back soon to the Balboa Bay Resort and Newport Beach