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Opiniones de Holiday Inn Express Hotel & Suites Niles, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Niles, an IHG Hotel
1000 Moore St, Niles, MI

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 308 de 521 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 153 de 521 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 29 de 521 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 521 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 521 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Adriana

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 3 noches en julio de 2022
Respuesta de NLEES, el 2 ago. 2022
Thank you for staying with us. We look forward to seeing you again the next time you are in the area. Hotel Management

8/10 Bueno

Manuel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021
Respuesta de NLEES, el 22 oct. 2021
Thank you for staying with us We look forward to seeing you again the next time you are in the area

10/10 Excelente

Guadalupe

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2020
Respuesta de NLEES, el 17 ago. 2020
Thank you for staying with us. We look forward to seeing you again the next time you are in the area. Hotel Management

10/10 Excelente

Guadalupe

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en septiembre de 2019
Respuesta de NLEES, el 16 sept. 2019
Thank you for rating us. We look forward to seeing you again the next time you are in the area. Sincerely, Hotel Management

10/10 Excelente

Kevin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pleasant stay
Se hospedó 1 noche en abril de 2024
Respuesta de Cassondra Trowbridge, el 20 abr. 2024
Thank you for taking the time out of your day to fill out a review. We appreciate your feedback and can't wait to see you the next time you're in the area.

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Cassondra Trowbridge, el 18 abr. 2024
Thank you for the great rating. We appreciate your feedback and hope to see you again in the future!

10/10 Excelente

SANDRA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms were very clean and quiet. Parking was great because we were pulling a cargo trailer. Staff were very helpful and the beds were great. love the room darkening shades. Great stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Cassondra Trowbridge, el 30 mar. 2024
Thank you for all of your wonderful compliments. We are so pleased you enjoyed your stay with us and hope to see you again soon!

10/10 Excelente

Beth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly and helpful. Our stay was comfortable and quiet.
Se hospedó 2 noches en marzo de 2024
Respuesta de Cassondra Trowbridge, el 25 mar. 2024
We're so pleased you had a great stay with us. Come back and see us soon!!

6/10 Aceptable

Nathaniel

Le gustó: Servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Cassondra Trowbridge, el 21 mar. 2024
Thank you for taking the time out to send in a rating we appreciate your feedback and hope to see you again the next time you're in the area.

10/10 Excelente

Ami

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, friendly staff, comfortable stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Cassondra Trowbridge, el 12 mar. 2024
Thank you for taking the time to send in a review. We're very pleased you had a great stay with us. We look forward to seeing you again the next time you're in town.

10/10 Excelente

Brittney

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice
Se hospedó 1 noche en febrero de 2024
Respuesta de Cassondra Trowbridge, el 20 feb. 2024
Thank you for taking the time to send in a review. We appreciate your feedback and hope to see you again the next time you're in the area.

10/10 Excelente

Carol

Viaje familiar
We were warmly welcomed by the gal on duty who saw us unloading our luggage and came out in the cold to bring us a luggage valet. She anticipated our needs. The hotel is so clean. The gal who prepared the breakfast was excellent and genuinely seemed to enjoy her job. This is a well managed hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Cassondra Trowbridge, el 10 feb. 2024
First of all, thank you for taking the time in to send in a review. We are so delighted you had a great experience with us. We appreciate your kind words and hope to see you again in the near future.

10/10 Excelente

Ann

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean property, very friendly staff. Great stay
Se hospedó 2 noches en enero de 2024
Respuesta de Cassondra Trowbridge, el 28 ene. 2024
Thank you for taking the time to send in a review. We appreciate your positive feedback and can't wait to see you again the next time you're in the area.

10/10 Excelente

Searra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Cassondra Trowbridge, el 5 ene. 2024
Thank you for the great rating. We appreciate your feedback and hope to see you again the next time you're in the area.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everyone was friendly and room was comfortable.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Cassondra Trowbridge, el 27 dic. 2023
Thank you for taking the time out of your day to send in a review. We appreciate your feedback and hope to see you again the next time you're in the area.

10/10 Excelente

Raquel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cassondra Trowbridge, el 25 dic. 2023
Thank you for the great rating. We appreciate your feedback and hope to see you again the next time you're in town.

10/10 Excelente

Deborah

Le gustó: Servicios
Se hospedó 2 noches en diciembre de 2023
Respuesta de Cassondra Trowbridge, el 19 dic. 2023
Thank you for the great rating. We appreciate your feedback and hope to see yo again in the near future!

6/10 Aceptable

Jamie

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
It was okay
Front desk lady was ratherly nice. Breakfast was decent. The bed hard as a rock. No conditioner empty bottle and the heating and cooling could be better for the room
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cassondra Trowbridge, el 16 dic. 2023
Thank you for taking the time to fill out a review. Next time contact the front desk and maybe we could've helped you with the issues you experienced. We appreciate you feedback and hope to see you again the next time you're in town.

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cassondra Trowbridge, el 5 dic. 2023
Thank you for the great rating. We appreciate your feedback and hope to see you again the next time you're in the area.

8/10 Bueno

joelene

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property was clean, quiet and had friendly staff but best of al they had GF options in the bakery case which is not often found.
Se hospedó 1 noche en noviembre de 2023
Respuesta de NLEES, el 28 nov. 2023
Thank you for taking the time to tell us about your experience with us and that you enjoyed our Gluten Free Muffins,It is our mission to do the best we can in servicing all guest.We hope to see you again the next time you are in the area.Hotel Management

2/10 Terrible

Steven

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Staff was excellent. Facility horrible. Never been in a recently built hotel that I could hear conversations from adjoining rooms
Se hospedó 3 noches en noviembre de 2023
Respuesta de NLEES, el 27 nov. 2023
Thank you for taking the time to tell us about your experience with us.I am sorry to hear you did not have a relaxing stay, because of hearing the guest in the next room.We hope you will give us another chance by staying with us again, you can request an end room depending upon avalibilty.Thank you again,Hotel Management

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en noviembre de 2023
Respuesta de Cassondra Trowbridge, el 22 nov. 2023
Thank you for your review. We appreciate your feedback and hope to see you again the next time you're in the area!!

10/10 Excelente

Katrina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had an excellent stay. Room was very nice and clean. Easy to get to. The breakfast was excellent. My only complaint would be that the walls seemed a bit thin and we could hear our neighbors conversing. But, they went to bed early. All in all an excellent stay.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Cassondra Trowbridge, el 21 nov. 2023
Thank you for taking the time to send in a review. We're so happy you enjoyed your stay with us, and your neighbors went to bed early!!

2/10 Terrible

Melissa

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Cassondra Trowbridge, el 21 nov. 2023
Thank you for the review. We appreciate your time!

10/10 Excelente

Brian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean , friendly staff, nice hot breakfast
Se hospedó 1 noche en noviembre de 2023
Respuesta de Cassondra Trowbridge, el 20 nov. 2023
Thank you for taking the time out to send in a review. We appreciate your kind words and hope to see you again the next time you're in town.

10/10 Excelente

Shanell

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was so amazing! Let me first start off with the staff! Casandra at the front desk was absolutely fantastic! Her customer service skills were through the roof! Very nice, polite, extremely helpful, I can’t say enough. The day shift staff was great too! My girls and I came for a cheer competition and we will be back next year. Our room was clean, the breakfast was delicious and the dinning staff was helpful and kept everything fully stocked. 10 out of 10.
Se hospedó 1 noche en noviembre de 2023
Respuesta de NLEES, el 20 nov. 2023
Thank you for your kind words,It is true, we have a gem with CassondraWe hope to see you again the next time you are in the area.Hotel Management

10/10 Excelente

Michael

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Everyone was very nice and the facilities were very clean
Se hospedó 1 noche en noviembre de 2023
Respuesta de Cassondra Trowbridge, el 19 nov. 2023
Thank you for taking the time out to send in a review. We appreciate your positive feedback and hope to see you again the next time you're in town!

10/10 Excelente

Lisa

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff member was extremely nice, ver accommodating and was very helpful. The hotel is clean and great for our quick stay!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Cassondra Trowbridge, el 19 nov. 2023
Thank you for taking the time out to send in a review. We appreciate your kind words and can't wait to see you again the next time you're in town!!

10/10 Excelente

Daniel

Se hospedó 1 noche en noviembre de 2023
Respuesta de Cassondra Trowbridge, el 16 dic. 2023
Thank you for the 5-star rating. We appreciate you feedback and hope to see you again in the near future.

10/10 Excelente

Audra

Se hospedó 1 noche en noviembre de 2023
Respuesta de Cassondra Trowbridge, el 16 dic. 2023
Thank you for taking the time out to send in a review. We appreciate you feedback and hope to see you again the next time you're in the area.

10/10 Excelente

Angela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hidden gem.
Excellent hotel. Staff was friendly and helpful. Very clean. Excellent breakfast.
Se hospedó 2 noches en octubre de 2023
Respuesta de Cassondra Trowbridge, el 1 nov. 2023
Thank you for your kind words. We're so happy you had a great stay with us and we can't wait to see you in the future!!

4/10 Malo

Gunjan

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Average
Elivator and lobby area stinks like urine
Se hospedó 2 noches en octubre de 2023
Respuesta de Cassondra Trowbridge, el 28 oct. 2023
Thank you for taking the time in to send a review. We appreciate your feedback.

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Cassondra Trowbridge, el 28 oct. 2023
Thank you for giving us a 10-star rating. We appreciate your feedback and hope to see you again the next time you're in town.

8/10 Bueno

George

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great breakfast, great personnel. Mattress was too soft and lumpy, shower curtain liner had black spots (mold?), and toilet had loose bolt on tub side, wobbled!
Se hospedó 2 noches en octubre de 2023
Respuesta de Cassondra Trowbridge, el 25 oct. 2023
Thank you for taking the time in to send a review. We appreciate your feedback and will let our maintenance and housekeeping team know about the issues you had in your room. We hope to see you again the next time you're in town.

8/10 Bueno

Jeremy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Cassondra Trowbridge, el 21 oct. 2023
Thank you for taking the time to send in a review. We appreciate your feedback and hope to see you again the next time you're in the area.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 2 noches en octubre de 2023
Respuesta de Cassondra Trowbridge, el 15 oct. 2023
Thank you for taking the time in to send us a 4-star review. We appreciate your feedback and hope to see you again the next time you're in town!!

10/10 Excelente

Melissa

Se hospedó 1 noche en septiembre de 2023
Respuesta de Cassondra Trownbridge, el 22 oct. 2023
Thank you for taking the time to send in a review. We appreciate the 5 stars and hope to see you again the next time you're in town!

10/10 Excelente

Yahir

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Cassondra Trowbridge, el 15 sept. 2023
Thank you for taking the time out of your busy day to send in a review. We appreciate your feedback and hope to see you again the next time you're in town.

8/10 Bueno

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en septiembre de 2023
Respuesta de NLEES, el 11 sept. 2023
Thank you for staying with us.We hope to see you again soon.Hotel Management

10/10 Excelente

Betty

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de NLEES, el 11 sept. 2023
Thank you for staying with us.We hope to see you again soon.Hotel Management

10/10 Excelente

Jim

Se hospedó 1 noche en agosto de 2023
Respuesta de Cassondra Trowbridge, el 2 sept. 2023
Thank you for taking the time to send in a review. We appreciate your positive feedback and hope to see you again the next time you're in town.

10/10 Excelente

Aida

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean and comfortable. Staff was very friendly. Christian Sunday service was an unexpected gift!
Se hospedó 2 noches en agosto de 2023
Respuesta de NLEES, el 21 ago. 2023
Thanks for staying with us.We look forward to seeing you again.Hotel Management

10/10 Excelente

Samantha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean beds were very comfortable had the best night sleep away from home. Breakfast was delicious staff was amazing would recommend this to anyone.
Se hospedó 2 noches en agosto de 2023
Respuesta de NLEES, el 14 ago. 2023
Thank you for taking the time to tell us about your experience with us and for your kind words.We hope to see you again the next time you are in the area.Hotel Management

10/10 Excelente

Gregory

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de nlees, el 6 ago. 2023
Thank you for taking the time to give us your feedback.We hope to see you again the next time you are in the area.Hotel Management

6/10 Aceptable

Angela

Le gustó: Servicio y personal y condiciones de la propiedad
Weekend getaway
Hotel was nice needed new items like carpet. The rug in lobby sitting area seen better days. Breakfast staff did a great job trying to keep up with the large groups. Our room was spacious but the bed was terrible hurt both mine and my husband's back did tell front desk it needed to be replaced. The day we were to leave we began seeing cockroachs took a picture and showed front desk person said they were suprised and would have to go to the room and take a look almost like they didn't believe me. Wasn't happy to come home and brought 2 of them with me. Some reason this site won't let me upload a photo as proof. Don't like they never seem to be able to compensate because you booked through a third party then why be on the site money is money
Se hospedó 2 noches en julio de 2023
Respuesta de Cassondra Trownbridge, el 31 jul. 2023
Thank you for taking the time to send in a review. We're sorry about the experience you had here. We use feedback such as yours to continuously improve and make changes to our brand.

10/10 Excelente

Josh

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My husband and I brought our two kids to this hotel for 3 days, and it was absolutely perfect! The suite had a pull out couch for our 5 year old, and our 13 year old son got to take one of the queen beds! It was the cleanest hotel we have ever been in, and the staff (especially Vicki) was incredible!! The pool was clean, and fun for the kids as well. We didn’t eat the breakfast there, because we like to sleep in a bit, but we found a gem across the street called “Prime Table” and ended up eating there 3x because it was so good. Warren Dunes beach is also only 30min from there, so we spent a lovely day doing all the beach activities. I would absolutely recommend this to anyone!!
Respuesta de NLEES, el 31 jul. 2023
Wow thank you so much for your kind words.We are so happy you enjoyed your stay, and our quaint little town and hope you come back to visit us again.Best Regards,Hotel Management

10/10 Excelente

terry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Vicki was excellent
Se hospedó 1 noche en julio de 2023
Respuesta de NLEES, el 24 jul. 2023
Thanks for your feedback.We hope to see you again the next time you are in the area.Hotel Management

10/10 Excelente

Lana

Se hospedó 1 noche en julio de 2023
Respuesta de NLEES, el 1 sept. 2023
Thanks for your feedback.We hope to see you again the next time you are in the area.Hotel Management

2/10 Terrible

Jordan

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Cassondra Trownbridge, el 25 jun. 2023
Thank you for taking the time to send in a review. We appreciate you feedback and hope to see you again the next time you're in town.

8/10 Bueno

Patty

Se hospedó 2 noches en junio de 2023
Respuesta de Cassondra Trowbridge, el 6 jul. 2023
Thank you for taking the time to send in a review. We appreciate your feedback and hope to see you again the next time you're in town.