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Opiniones de Holiday Inn Express & Suites Bloomington - Normal, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Bloomington - Normal, an IHG Hotel
1715 Parkway Plaza Dr, Normal, IL

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 287 de 566 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 171 de 566 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 60 de 566 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 29 de 566 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 566 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Barbara

Viaje en grupo
Easily accessible and in close proximity to restaurants, gas stations and shopping areas.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Darren

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They were able to accommodate a late checkout for us. Which we appreciated.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Wilma

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable beds, Tv needs updating of remotes
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Jesus

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Jane

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Amanda

Viaje en pareja
The grounds are clean and right next to Walmart. Our heater in our room wouldn’t turn off so we were boiling the first night. Then the water pressure in the shower was poor and very light. Then the remote wasn’t working but that was an easy battery fix. Wouldn’t recommend room 226.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Tim

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place. Quiet. Nice pool
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

kim

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the only complaint was the hot water never got hot in the shower
Se hospedó 3 noches en febrero de 2024

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal
Don't recommend, go elsewhere.
Subpar, not worth 150 for less s than 8 hours, asked for late check out, was told that would be fine, got multiple people knocking on the door various different times, had to explain to everyone the same thing, yet no one knew, then got a phone call about the exact thing someone just came to my door about. Terrible customer service, might as well go to a model 8 they would have been nicer and less trouble. Don't recommend this place, I thought it would be a nice place for me and my son to stay, I was very wrong.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Renee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great breakfast and super friendly staff!!! Comfortable beds. Very accommodating staff!
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Judith

Le gustó: Servicio y personal
old bad carpet. you should tell potential customers not updated as shown on website
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Betsy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hang a door sign or staff will come in your room!
Bed was comfortable and concierge was friendly. Breakfast was good. However, we were woken up at 8:18 AM by knocking on our door and then cleaning lady entering our room. Check out is at 11:00.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good overall
Check in was fast and easy. Hotel lobby was very nice and clean. First room had black mold in the bathroom so I asked to change rooms. Second room was much better. Very comfortable beds and pillows, heater worked extremely well and water pressure was fine. Pool was clean and very warm! Hot tub was dirty so we didn’t use it. Breakfast had many options and was overall decent but bacon and sausage gravy was very salty. Still tasted good though. Overall decent stay close to Walmart, restaurants and shopping.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Mulgeta

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Paula

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Timothy

Viaje familiar
So so
We only stayed one night and canceled. Hot tub wasn’t working and hotel wasn’t in great condition. The staff however was excellent
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Otoniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing
It was amazing
Se hospedó 2 noches en diciembre de 2023

4/10 Malo

Robin

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We picked this hotel even though it was a little Pricer because it had a hot tub. Hot tub was not useable we were told due to hotel renovation's recent painting was chipping off ( bad paint job ) and they had to close it down. It was very obvious that this hot tub had not been painted in a long time. Very very clear this was not a recent paint job. so we asked about the hot tub suites same thing told due to renovations all of the hot suites were not available at this time. Our refrigerator was dirty, had to be careful the front of where the refrigerator sat was broken and it kept falling forward. One of the tiles in the bathroom was loose so it popped up ever time you stepped on it. lamp shades were cracked. wall had paint peeling off of it.On a better side the bed was comforatable, and complimentary breakfast was good.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Jeffrey

Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Melinda

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Fair
When we arrived in the room the floor around the bed had trash. The bed sheets were dirty when I pulled them back to check, there was also a crawling bug, nothing serious, on the sheet inside and pillowcases had visible stains. I walked right down to the front desk and told them and the front desk person called housekeeping immediately and they met me back in the room. Housekeeping stripped everything, cleaned the floor and were very apologetic. Everything was fine after that. Other than that our stay was good. Breakfast was good, just right for our stay. Would stay again but will always double check the room for cleanliness.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Consistently great
I love this hotel. Consistently great. Friendly staff, lovely room, quiet, safe, great breakfast. Easy to get to.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Keiko

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

jill

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Tina

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Donaciano

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super clean. Free continental breakfast. Nice front desk personnel. Plenty of parking. Only complaint was housekeeping that kept knocking on my door a at 9 am when I had an 11 am checkout. Will use fo not disturb sign next time. But I will visit again..
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Narathip

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Old and Dirty, not recommend to stay this hotel
not well Maintenace, old and dirty. Smell smoke in non-smoking room. Paid $250 per night, this is overprice for this hotel. this should be Motel 6.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Joseph

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza
The front desk was great, but after driving hundreds of miles to have the door to my room not work was frustrating...I had to bag twice to get the door lock fixed...The front desk was very helpful, but I was very tired...In addition, a number of various bugs in the room...Alive, walking across the desk with the lamp and another one on the lamp itself...Not very pleasant...
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Shawn

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicios
Room outlets are too loose, coffee maker didn’t work right, zero housekeeping for the 7 days 1 was there in a total of two weeks. Never again. I get hotels every week from Monday to Thursday. Lost my business.
Se hospedó 3 noches en octubre de 2023

4/10 Malo

Katrinia

Viaje familiar
It’s overpriced the property is old the pool was dirty the hot tub was dirty the ice machines looked old the rooms looked old the hot breakfast was decent location was ok
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Ramona

Viaje en pareja
Great bed but stain on bedspread. Pool and whirlpool smelled bad and needs updates. Nice staff and breakfast.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

donald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Jane

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Needs updating
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Mike

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Carlos

Viaje familiar con niños
Le gustó: Servicios
Nice
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Vicky

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Jermaine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The stay was nice at the hotel, but the pool and hot tub areas need some renovations. The bottom of the pool floor was peeling, and paint chips were on the floor. The stairs of the hot tub had spikes on the steps. There was absolutely no chlorine used. The pool area smelled like urine.
Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Andrew

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
It was clean but everything was in need off repair. Toilet sink tub drained poorly. AC was at 60 did ever cool. TV worked terrible, WiFi poor signal, breakfast as expected. Gentleman working desk during day very nice.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
0
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Kathleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My stay was enjoyable. Used the pool area however the Hot tub only had 2 jets working and the tub was in need of resurfacing. The pool also needed resurfacing paint chips were all over the bottom of the pool. Room was very comfortable and breakfast was very good. Darin checked me in and he was very friendly and answered all my questions. It was a pleasure staying. Hopefully the pool will be updated by the next time I come to stay.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Tiffany

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Jose

Le gustó: Servicios
Everything was great
Se hospedó 1 noche en agosto de 2023

4/10 Malo

Philip

No le gustó: Limpieza y condiciones de la propiedad
Hot tub did not work and looked in total disrepair

8/10 Bueno

Joette

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Anthony

Le gustó: Servicio y personal
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Denise

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was clean and the staff was very hospitable. It's a nice quiet place right off the highway so it was very convenient.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Julie

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Vernie

Viaje de negocios
No le gustó: Condiciones de la propiedad
Most comfortable bed I have slept in hotels. My room had ants. The TV stand was less than desirable repairs at the hotel were substandard. The beverage machines were under stocked.
Se hospedó 4 noches en julio de 2023

8/10 Bueno

Melissa

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Claudia

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The breakfast was impressive! My husband went back for seconds!
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Dave

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Did not like to have to pick up towels and wash cloths at front desk because room service was only every three days. Liked the excellent breakfast that was offered!
Se hospedó 8 noches en junio de 2023