Desayuno continental incluido todos los días

Opiniones de Rodeway Inn

2 out of 5
Rodeway Inn
2311 Ashley Phosphate Rd, North Charleston, SC

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 143 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 202 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 250 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 167 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 241 de 1003 opiniones" "

5.8/10

Limpieza

6.6/10

Servicio y personal

5.4/10

Servicios

5.4/10

Condiciones de la propiedad

5.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

GREICY

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
The rooms need to be touched up, in terms of ceiling, bathtub, doors.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 8 may. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the condition of the rooms. Please rest assured that we take your comments seriously and will address these areas promptly to ensure a more comfortable experience for our future guests. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

2/10 Terrible

Abraham

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 27 abr. 2024
Dear Guest,We're disappointed to hear about your experience. We'd like to understand more about what went wrong and how we can improve. Please reach out to us directly so we can address your concerns.Sincerely, Hotel Manager

4/10 Malo

Jorge A

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Bad
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 20 feb. 2024
Dear Jorge A,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

6/10 Aceptable

Bruno

Se hospedó 1 noche en octubre de 2022
Respuesta de Hotel Manager, el 11 oct. 2022
Dear Bruno,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. Please visit us again. Sincerely,Hotel Manager

2/10 Terrible

Sandro

Se hospedó 1 noche en mayo de 2022
Respuesta de Hotel Manager, el 20 ene. 2023
Dear Sandro, Thanks for your stay at our hotel. We are sorry to hear you did not feel valued for the price paid and was not as per your expectations. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excelente

ÉRIC

Se hospedó 1 noche en diciembre de 2021
Respuesta de Hotel Manager, el 28 dic. 2021
Dear Guest, Thanks for choosing our hotel for your stay. We are overwhelmed by your positive, well-considered feedback. We are pleased to exceed your expectations. I'm very pleased that you found us to be the right place to stay on this trip. We take real pride in this property and in serving our guests, and I'm happy that you had such a pleasant stay with us. We look forward to having you with us again very soon. Sincerely, Hotel Manager

8/10 Bueno

Evangelina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2021

8/10 Bueno

Gregory

Se hospedó 1 noche en noviembre de 2021

6/10 Aceptable

Cliente verificado

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
La Habitación , el piso estaba sucio, el desayuno aunque era continental era muy pobre. Había mucho ruido y no se podía dormir bien.
Se hospedó 2 noches en marzo de 2019
Respuesta de Hotel Manager, el 1 may. 2019
Dear Guest, We’re pleased that you took the time to comment on our hotel so that we can respond to your concerns. I apologize that you had a bad experience because the room was noisy and never clean. Everything we do is aimed at improving the guest experience, and we obviously let you down in some ways. When you’re in the area again, we invite you to try us again. You can expect a much better experience in the future because we’re improving every day. Sincerely, Hotel Manager

8/10 Bueno

Nestor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lhotel adecuado para dormir y trabajar
Excelente

6/10 Aceptable

Jerson, Asheville

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Lindo viaje
Muy bien en su precio y posee lo necesario para hospedarse

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Comodidad de las habitaciones
En las noches cierran la recepción, llegamos a media noche y nos atendieron por una ventanilla, la habitación fue buena, desayuno sin frutas, pero bueno

2/10 Terrible

kenniescha

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was peeling paint on the walls and ceiling, the floors were dirty and grimy, the bathroom vent was partially off the wall and made a squealing and grinding noise that was so bad I was afraid it wouldn’t e a fire hazard, the furniture had holes in it and even 2 of the towels were dirty. It was disgusting and I am highly disappointed. The “continental breakfast “ consisted of picked over miniature muffins, watered down juice and cream/milk and do it yourself quick cakes and waffles.. It was awful and if there were option to give 0 starts .. that would be my rating.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 8 may. 2024
Dear Guest,We're truly sorry to hear about your disappointing experience during your stay. Please accept our sincerest apologies for the issues you encountered with cleanliness, maintenance, and the breakfast offerings. Your feedback is invaluable to us, and rest assured we're taking immediate action to address these concerns and prevent similar occurrences in the future. We understand the importance of a comfortable and enjoyable stay, and we hope you'll give us another chance to exceed your expectations on your next visit.Sincerely, Hotel Manager

4/10 Malo

Jay

No le gustó: Limpieza, servicios, condiciones de la propiedad
When i checked in the police had already been called on the property. The rooms are old and falling apart. The toilet seat was broken. The bath fan was broken. The dresser drawers wouldn't stay closed. Huge gap under door. Just worn down.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 8 may. 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience during your recent stay with us. Your feedback is incredibly valuable, and we take it seriously. Rest assured, we're addressing these issues with urgency to ensure they're rectified promptly. We strive to provide our guests with a comfortable and pleasant stay, and we apologize for falling short of your expectations. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Sincerely, Hotel Manager

2/10 Terrible

Alexis

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
This was the most horrible stay I’ve ever been. When we got there we did not stay more than ten minutes before booking another hotel. The lock on the door was securely latched, the hotel was dirty and had damages to the walls and doors, there were a ton of people outside fixing cars and drinking. This was such a scary experience and would not suggest anyone traveling from out of town to stay. The pictures on Expedia was not at all what it looks like in person. Hoping I can get a refund.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager., el 25 abr. 2024
Dear Alexis,Thank you for staying with us. We apologize for any inconvenience you may have experienced. We have processed your refund and shall definitely work on your observations. We're committed to our goal of a perfect stay for you next time. I hope that you will visit us again.Sincerely,Hotel Manager.

10/10 Excelente

Juaquita

Le gustó: Limpieza y servicio y personal
I liked it. Served it's purpose. I will probably stay there everytime im.in town. A little touch up paint would have made the room perfect!
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 21 abr. 2024
Dear Juaquita, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

6/10 Aceptable

Linda

Viaje familiar
No le gustó: Condiciones de la propiedad
There were guys loitering and smoking outside the rooms and one asleep on the pavement, leaving their cigarette butts on the walkway. They were polite and let us pass to get to our room, but it made us feel uncomfortable. Inside pole lamp was leaning, the light between the beds had no bulbs, the fan vent was loose and leaning out from the wall, the TV remote had no backing. However, the linens and towels were clean and the bed comfortable. For a quick overnight stay it was okay and very reasonably priced.,.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 19 abr. 2024
Dear Linda,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

4/10 Malo

Evelyn

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
It was noisy and got a weird vibe
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 17 abr. 2024
Dear Evelyn,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

2/10 Terrible

L

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 11 abr. 2024
Dear Guest,Thank you for the stay at our hotel. I’m sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

2/10 Terrible

Jamal

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 30 abr. 2024
Dear Jamal,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 Malo

Pervis

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
It was easy to find. It was in an area that provided shopping.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 8 abr. 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that our hotel's convenient location made it easy for you to find and also provided ample shopping opportunities. We hope to welcome you back for another enjoyable stay soonSincerely, Hotel Manager

2/10 Terrible

Octavia

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 27 abr. 2024
Dear Guest,We're sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we'd appreciate the opportunity to learn more about what went wrong and how we can improve. Please feel free to reach out to us directly with any further details.Sincerely, Hotel Manager

6/10 Aceptable

Tim

Viaje en pareja
Nothing special to say about this hotel. Beds were very high for a handicapped person. Had to buy a stepping stool to get into bed.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 26 mar. 2024
Dear Tim,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

6/10 Aceptable

Adrian

Viaje de negocios, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza
I liked that the staff was really nice and welcoming. I didn't like all the loitering and suspicious looking people walking around and on the property.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Manager, el 26 mar. 2024
Dear Adrian, Thank you for staying at our hotel. I am happy to hear that you enjoyed our hospitality and compliment the trustworthiness. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we provide. Please visit us again.Sincerely, Hotel Manager

8/10 Bueno

Haley

Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 27 mar. 2024
Dear Haley, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 Excelente

Jim

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
Nice property. Courteous staff. Maid forgot to clean the microvave. Other than the microwave the room was good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 3 mar. 2024
Dear Jim,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.

8/10 Bueno

Kathryn

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pet friendly. Nice staff, large room, Great proximity to shopping and dining.
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Manager, el 13 feb. 2024
Dear Kathryn,Thank you for the stay at our hotel. We are thrilled to know you loved each and every aspect of your visit. It’s great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again.SincerelyHotel Manager

8/10 Bueno

Michael

It was quiet, however the location was bit of an inconvenience. Result of the one way traffic
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager, el 13 feb. 2024
Dear Michael, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

10/10 Excelente

Jacinto

Le gustó: Condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de Hotel Manager, el 21 ene. 2024
Dear Jacinto,Thank you for the stay at our hotel. I’m glad you had such a nice experience with us, and I sincerely thank you for giving 10 out of 10 rating. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

10/10 Excelente

Tyrese

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 20 ene. 2024
Dear Tyrese,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.SincerelyHotel Manager

6/10 Aceptable

Mary

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 9 ene. 2024
Dear Mary,Thank you for the stay at our hotel. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 10 out of 10 rating Review on your next stay. We hope to see you again soon. Sincerely,Hotel Manager

10/10 Excelente

Jacinto

Se hospedó 4 noches en diciembre de 2023
Respuesta de Hotel Manager, el 9 ene. 2024
Dear Jacinto,Thanks for sharing your great feedback and giving a 10 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager

10/10 Excelente

Jacinto

Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager., el 1 ene. 2024
Dear Jacinto,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

4/10 Malo

Joey

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Place was dirty and the breakfast items were lacking.
Respuesta de Hotel Manager, el 5 feb. 2024
Dear Joey,Thank you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

2/10 Terrible

Alex

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bathroom was dirty fount a dead roach on the floor shower wasn’t clean walls had stains and dirt on the my first and last time ever staying there .
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Manager, el 14 dic. 2023
Dear Alex,Thanks for being a guest at our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the stay you expected and the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

10/10 Excelente

Christopher

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 16 dic. 2023
Dear Christopher,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager

10/10 Excelente

Claudia, West Palm Beach

Le gustó: Limpieza y servicio y personal
Nice place
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager., el 14 nov. 2023
Dear Guest,Thank you for your kind review. We're glad to hear that you found our place to be nice. Providing a pleasant environment for our guests is important to us, and we're pleased that you had a positive experience. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.

8/10 Bueno

Jeffrey, lithia springs

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Some of the staff weren't the most pleasant type...
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager., el 14 nov. 2023
Dear Jeffrey,Thank you for the review. I am pleased that you had a nice experience with us. Every day we take committed actions to ensure that we are the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that you will choose to stay again.Sincerely,Hotel Manager.

2/10 Terrible

Cindy

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very hard to let the chief staff at the lobby understand why he should not asked the customers out of sofa or any chairs or use the sitting area at the front lobby just because he liked the front lobby to be empty and clean during the business hours???? Plus, the room is very dark and out of care, the pool area where has chairs was closed. It was the most negative service person that my family had ever encountered. very very unprofessional and should not be in service business.
Se hospedó 4 noches en octubre de 2023
Respuesta de Hotel Manager., el 20 oct. 2023
Dear Guest,Thank you for the review. I'm sorry to hear about the negative experience you had. Your feedback is valuable, and we will address these concerns with our team to ensure that such incidents are not repeated. We're improving daily and are certain that your next experience will be great. I hope that you will try us again.Sincerely,Hotel Manager.

6/10 Aceptable

Todd

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
It was just another run down place with questionable people surrounding the outside area. I think I received a contact high when we walked in. But it is what it was and we got what we paid for
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 16 oct. 2023
Dear Todd, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. We hope to see you again soon. Sincerely, Hotel Manager

10/10 Excelente

lorena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en octubre de 2023
Respuesta de Hotel Manager., el 13 oct. 2023
Dear Guest,Thank you for the feedback. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.

10/10 Excelente

Carolyn

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager., el 14 sept. 2023
Dear Guest,Thank you for the feedback. I’m very glad that our hotel impressed you in so many ways. We take great pride in it and believe that is what sets us apart from other hotels. We look forward to seeing you again soon.Sincerely,Hotel Manager.

2/10 Terrible

Christine

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Just an ok place
Seem to be OK a clean room and property close to the highway and a place to stay for the night but that was really about it. Would not return there again
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 5 sept. 2023
Dear Christine,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

8/10 Bueno

RICK, Florence

Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 23 sept. 2023
Dear RICK,Thank you for your rating. If you have any specific comments or suggestions for how we can improve and earn a higher rating in the future, please feel free to share them with us. Your feedback is important, and we appreciate your input.Sincerely,Hotel Manager

6/10 Aceptable

Mike

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
I'm glad it was cheep.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Manager, el 1 sept. 2023
Dear Mike, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

6/10 Aceptable

Douangpi

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Smelly and moldy around ceiling and around the room. All equipment inside the room are rusted
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Manager, el 28 ago. 2023
Dear Douangpi,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

4/10 Malo

Melinda

No le gustó: Condiciones de la propiedad
TV didn’t even come on. The towels looked like hand towels.
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager, el 9 ago. 2023
Dear Melinda,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. Please visit us again. Sincerely,Hotel Manager

2/10 Terrible

Swantashia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Hotel Manager, el 9 ago. 2023
Dear Swantashia, Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please visit us again. Sincerely, Hotel Manager

2/10 Terrible

Per

Se hospedó 4 noches en julio de 2023
Respuesta de Hotel Manager, el 9 ago. 2023
Dear Guest,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager