This is a gorgeous high end house. We loved staying here for the most part. There are a few fixes that need to be done: the interior doors need to be oiled, the exterior lights need to be fixed and the water tasted disgusting and was murky coming out of the sinks. But the worst part was the construction happening right outside the house on the street. They were working on the street itself with thumpers and the house literally shook and it was very loud. We discovered this when we arrived and again the following morning when it started back up again at 6am waking us up. No one had given us a heads up about this so we were extremely upset as we were planning on staying in the house and pool and relaxing. (And on a sidenote, property management made a really big deal about noise in the backyard. They wouldn’t even let us play music on our cell phone. They kept citing Palm Springs code to us stating that there would be $2000 fine and that we could be evicted from our rental if any neighbor reported music coming from the backyard. We were really shocked at how loud the construction was because any music that we could have potentially played wouldn’t even come close to the loud construction happening just across the street.) I tried contacting the management company multiple times, every time they said they couldn’t help me and that one specific person would call me back and he never did. I finally heard from him the day after we left (how convenient of them). Something to note, this property is managed by Vacation Palm Springs, who is owned by a different company so when I called in they had a hard time finding my reservation. This was a very frustrating experience. If the property management experience and the construction noise was different then we would totally come back again as we loved the house and pool itself! The management company did reimburse us some of the fees for the inconvenience, however they were quite insistent in reminding us that written in the rental agreement theyare not responsible for any nearby construction. More so to the point, I’m sure they knew because they have professional people that clean the house and I don’t understand why the cleaners wouldn’t report this to management. Or the actual owner of the house I’m sure was aware of it because permits had to be pulled for all of the construction happening to rip up the street. So why didn’t the owner of the house actually say anything?!? Very disappointed by management.
