Dear Jose, Thank you for taking the time to write a review of your stay. We are pleased to hear that you found your accommodations comfortable. However, we sincerely apologize for the housekeeping issues in the areas mentioned. Rest assured; we will make every effort to rectify these oversights and provide you with the superior service that you deserve.Sincerely,Hotel Management

Dear Jesus, Thank you for being our guest. We are sorry for the inconvenience caused by the multiple changing to the room and, on top of it, having cleanliness issues. Although our housekeeping and maintenance team works hard to keep the rooms and other areas of the hotel clean, fresh, and up-to-date. We will discuss this with them to ensure rooms are double-checked before allocating them to the guest so these concerns will never arise. Please stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Maryel, Thank you for your recent review of your stay at our hotel. We were sorry to learn about your experience and would like to apologize for the inconvenience caused. We have shared your feedback with our team to serve our guests better. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear FRANCISCO, Thank you for staying with us and sharing your review. We apologize for the deposit policy, which came as a surprise. We try to keep our guests informed by publishing this information on booking sites; we regret that you didn't notice this before your arrival. We will address this issue appropriately to ensure our guests are well-informed about our policy and to provide a smooth reception every time they book at our hotel. Moreover, if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Karls, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Therefore, we regret falling short of this standard. Your insights are invaluable, as this helps us identify areas of improvement and take appropriate action to ensure that we provide the best possible service. We sincerely hope that you will give us another chance to show you our dedication to service excellence.Sincerely,Hotel Management

Dear JOSE, First and foremost, we apologize for the inconvenience you encountered upon arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Cesar, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Please get in touch with the hotel front desk directly for further assistance. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Edmundo, thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our concerned team members and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Management

Diego, thank you for taking the time to rate your stay. We offer our apologies for not meeting your expectations. We strive to ensure comfortable accommodations with outstanding hospitality for each guest, and we are very disappointed if this was not your experience. We hope we can earn your confidence on your next visit. Sincerely, Hotel Management

Luis, thank you for letting us know how much you enjoyed your stay at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. We are delighted you got a great night's rest and had a comfortable time with us. Thanks for your kind words, and we look forward to having you back soon. Sincerely, General Manager

Dear Sabrina, We apologize that your recent visit did not meet your expectations. We strive to maintain high standards not only in our service but also in the ambiance of our hotel. Your feedback will be carefully reviewed with the relevant personnel. It was a pleasure to host your stay, and we hope to have another chance to welcome you on your next visit to the city.Sincerely,Hotel Management

Hi Melissa, I wanted to apologize for the service you received. I Did Call Expedia and informed them that we were over sold for the day and for them to reach out to you to help in finding new accommodations for the night. Unfortunately, it seems that our communication between myself and Expedia didn’t successfully get transferred down to you.

Dear Emmeline, Thank you for taking the time to share feedback about your recent stay. We regret to learn of the issues you encountered during your recent experience with our services. We sincerely apologize for not meeting your expectations and the high standards we set for ourselves. Your constructive feedback has provided us with invaluable insight into areas that require improvement, and we are committed to taking any necessary action. We hope you will consider giving us another opportunity to demonstrate the exceptional level of service we are known for. Sincerely,Hotel Management

Dear Gabriel, Thank you for bringing this to our attention. We understand that guest safety and comfort are paramount. We will continue to monitor and address this concern to ensure a pleasant environment for all our guests. Your feedback is valuable as we strive to enhance the guest experience.Sincerely,Hotel Management

Dear Kerri, Thank you for sharing your experience. We apologize for the unsatisfactory condition of your room during your stay. Ensuring a clean and well-maintained environment for our guests is our priority, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Rhonda, Thank you for choosing Extended Stay America. We understand that pricing is important, and we want you to know that we strive to be competitive in our area with costs that reflect the quality of service, comfort, and amenities we offer. We're always seeking ways to optimize our pricing while maintaining our high standards, so we thank you for taking the time to leave your valuable feedback and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Nicole, Thank you for being our guest. We sincerely apologize for these issues that impacted your visit. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Erich, We understand your concern regarding pricing. Our aim is to offer competitive rates while providing quality accommodations and services. We appreciate your feedback and will continue to assess our pricing structure to ensure it aligns with market standards. Thank you for choosing to stay with us, and we hope you had an enjoyable experience overall.Sincerely,Hotel Management

Dear Denis, Thank you for the review. We are sorry for the inconvenience you experienced during your visit. What you have encountered does not align with our usual standards, and we apologize for any oversight in preparing your suite. Regarding the refund, If your reservation was made through a third-party prepaid booking site, kindly direct any financial inquiries or billing concerns to them. Please feel free to reach out to us at the hotel if we can assist you in any way. Your patience and understanding are greatly appreciated, and we hope you will consider giving us another opportunity to regain your trust in us.Sincerely,Hotel Management

Dear Kristi, Please accept our apologies for the disappointment you felt. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issue you described. Your feedback is being reviewed with the team members to see what went wrong. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the city.Sincerely,Hotel Management

Dear Erlyn, Thank you for being our guest. We apologize for the concerns you experienced with the unpleasant odor in your room. We work hard to provide a clean and pleasant environment; therefore, we regret that this issue compromised your experience. We will follow up on this to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Perley, We sincerely apologize for the discomfort you experienced during your stay. It's disheartening to read about the cleanliness and maintenance issues you encountered; this falls short of the standards we aim to provide. Please know that we take your concerns seriously, and we will review your comments with our team to ensure a more pleasant experience for future guests. We value your feedback and would appreciate the opportunity to make it right. We hope you'll consider giving us another chance to provide you with a more positive stay in the future.Sincerely,Hotel Management