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Opiniones de Hampton Inn & Suites Pigeon Forge On The Parkway

2.5 out of 5
Hampton Inn & Suites Pigeon Forge On The Parkway
2025 Parkway, Pigeon Forge, TN

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 593 de 999 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 270 de 999 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 82 de 999 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 999 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 999 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

RAYMUNDO

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Alice

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a very nice hotel. The employees were extremely nice.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

tree, Washington

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The rooms are big and very clean. The staff is very friendly and helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de Amanda, el 29 abr. 2024
Thank you for staying with us! We hope to see you again soon!

6/10 Aceptable

Crystal

Viaje familiar
The area directly across from the hotel was run down. Compared to other Hampton Inn stays, the complimentary breakfast was not very appetizing. The beds were uncomfortable, as well.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Tosha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved this place and everything and everyone was very nice. We loved that they served hot apple cider and cookies for their guest. We will definitely will be staying again.
Se hospedó 2 noches en marzo de 2024
Respuesta de AGM, el 17 mar. 2024
Thank you for your feedback! I'm happy to hear you enjoyed your stay with us and we look forward to seeing you again!

2/10 Terrible

Daniel

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
2 night stay at this hotel. Upon arrival the room was 65 degrees. Turned heat up to 70, seemed to slowly get up to 67 after a couple hours. Went out for the evening and came back to a 64 degree room. Staff was great, switched us to another room but it had a barking dog next door. Finally switched to the third room and the A/C barely worked in that room plus shower rod was loose and wouldn’t hold up the curtain. Complained at breakfast, all of a sudden after returning to the room the A/C worked full blast. I guess a magic button was pressed to enable it. The shower rod was fixed that later that day while out. But later while asleep the second night, A/C stopped working and room heated up again. 2 nights and not one good nights rest. The staff was very accommodating, but the property needs major renovations for a Hilton property.
Se hospedó 2 noches en febrero de 2024
Respuesta de AGM, el 17 mar. 2024
Thank you for your feedback. We will be doing renovations in the coming year which will include all new ac units. We hope to see you back!

2/10 Terrible

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Water in shower was cold. Air/heat in room did not regulate well.
Se hospedó 1 noche en enero de 2024
Respuesta de AGM, el 17 mar. 2024
Thank you for your feedback. I'm saddened to hear that your stay was less than perfect. We will be doing renovations in the coming year and hope to see you back!

6/10 Aceptable

brenda

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
Spent the weekend to celebrate my sons bday. Across the street from wonderworks which was our destination. Really close to everything so the location is great! Lobby was super cute! Lemonade, cookies and dog treats available in the lobby. Breakfast was good. Staff was friendly. Rooms could use an upgrade. Restroom door looked like it was on its last life lol carpet is outdated which made the room smell muggy. Comforter had make up stains on it. So prob won’t be staying there again but overall wasn’t a bad trip.
Se hospedó 2 noches en enero de 2024
Respuesta de AGM, el 17 mar. 2024
Thank you for your feedback, we greatly appreciate it. I had addressed your concerns with the laundry department.

10/10 Excelente

Patricia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There are many things I'd like to rave about. Our room and all the common areas we visited were exceptionally clean and convenient. The breakfast bar was filled with hot and tasty cooked food choices. The coffee was VERY hot which is an absolute requirement for my husband! The staff was eager to make our stay very enjoyable and each of them was very polite. We typically stay in Hampton Inns (or other Hilton properties) when we travel, and this one ranks among the top!
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Jamie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall enjoyed my stay
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Albert

Le gustó: Limpieza y servicio y personal
I like the breakfast, interior design, beddiing condition. The two things i dont like are: 1) the air conditioner is a bit noisy. 2) the room is a bit small compared to other hotels of the same level i haved lived.
Se hospedó 1 noche en octubre de 2023
Respuesta de AGM, el 10 nov. 2023
Thank you for your feedback! We will be doing a major renovation next year so we have all new rooms and amenities. We do hope to see you back!

8/10 Bueno

Janice

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Great location!
Se hospedó 3 noches en octubre de 2023
Respuesta de AGM, el 10 nov. 2023
Thank you for your feedback! We look forward to seeing you again!

6/10 Aceptable

Tammy

Viaje familiar
I did not like the breakfast options. The eggs were dry and tasteless, The oatmeal was thick and goopy, sausage was dry and overcooked, butter packets were too small and hard. The only thing that was halfway decent were biscuits and gravy
Se hospedó 2 noches en octubre de 2023
Respuesta de AGM, el 10 nov. 2023
Thank you for your feedback! We are trying some different options in breakfast and we appreciate you letting us know your thoughts! We will absolutely keep looking for the best products!

2/10 Terrible

Dotti

Viaje familiar
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
No service when the toilet got stopped up! Housekeeping did not clean our room! Toilet paper holder fell apart! Nasty disgusting worn out desk chair! Not like any Hampton Inn i ever stayed in before! In no way worth the price!!!!
Se hospedó 2 noches en octubre de 2023
Respuesta de AGM, el 10 nov. 2023
Thank you for your feedback. I'm saddened to hear that your stay with us was unpleasant. I will absolutely address the issue of no service with housekeeping and maintenance.

2/10 Terrible

Rosemary

Se hospedó 1 noche en octubre de 2023
Respuesta de AGM, el 10 nov. 2023
Hello, please call the hotel for further assistance, 865-428-1600, thank you.

8/10 Bueno

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel clean comfortable breakfast added bonus breakfast staff very attentive but desk staff not very helpful on departure I asked about Hampton Inns in Nashville hoping to book ahead and staff member said she did not know of any in that area . My husband and I left I said wrong answer to question in route I booked a Marriott in Nashville
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 28 sept. 2023
Thanks for the feedback! I apologize for the confusion about the potential Nashville property... I believe she meant that she was unable to look it up for you. We're looking forward to your next visit!

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was easy to get to all the places we wanted to go to in pigeon forge
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 25 sept. 2023
Thanks for the nice review! We're looking forward to your next visit!

10/10 Excelente

Tom

Viaje familiar
Hampton Inns are our favorite hotels to stay in. Always clean and well maintained.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge. TN, el 16 sept. 2023
Thanks for the kind review. We're looking forward to you r next visit!!!

10/10 Excelente

Christina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wedding Weekend
Came to town for a wedding. Brought my little 7 lb dog with me. Everything I used was great
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge. TN, el 16 sept. 2023
Thanks for the kind review. We're looking forward to you r next visit!!!

6/10 Aceptable

Darren

Viaje familiar
No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge. TN, el 16 sept. 2023
Thanks for the feedback. We hope to have an opportunity to serve you again in the future!

6/10 Aceptable

Gail

Respuesta de Hampton Inn & Suites, Pigeon Forge. TN, el 16 sept. 2023
Thanks for the feedback. We hope to have an opportunity to serve you again in the future!

4/10 Malo

David

Se hospedó 1 noche en agosto de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 2 sept. 2023
Thank you for your feedback! We will be sure to notify the appropriate departments(s) of your concerns.

8/10 Bueno

Myra

Viaje en pareja
There was a leak above the toilet and we reported it. It constantly left the toilet and seat wet and I had to dry it off each time we used it. The internet was very poor. Connection was not good to the Honors network. On the positive side, the breakfast buffet was well stocked and staffed each morning. The front desk staff was courteous, friendly and willing to solve our issues.
Se hospedó 2 noches en agosto de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 2 sept. 2023
Thank you for your feedback! We will be sure to notify the appropriate departments(s) of your concerns.

8/10 Bueno

Steve

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Property was nice
Se hospedó 6 noches en julio de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 2 sept. 2023
Thank you for your feedback! We're looking forward to your next visit.

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Place is looking a bit worn. Breakfast was excellent.
Se hospedó 2 noches en julio de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 2 sept. 2023
Thanks for the feedback! We're looking forward to your next visit.

4/10 Malo

Sandra C.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 2 sept. 2023
Thank you for your feedback! We will be sure to notify the appropriate departments(s) of your concerns.

6/10 Aceptable

Anita

Se hospedó 2 noches en julio de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 2 sept. 2023
Thank you for your feedback! We will be sure to notify the appropriate departments(s) of your concerns.

10/10 Excelente

Jesse

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
The staff was amazing super friendly best hotel i have ever stayed at
Se hospedó 2 noches en julio de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 2 sept. 2023
Thanks for the kind review! We're looking forward to your next visit!!!!

8/10 Bueno

Randy

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had water leak in room above me and water dripped in floor last two days I was there in the bathroom
Se hospedó 3 noches en julio de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 2 sept. 2023
Thank you for your feedback! We will be sure to notify the appropriate departments(s) of your concerns.

8/10 Bueno

Erica

Viaje familiar
Le gustó: Limpieza y servicio y personal
Upon arriving, the first thing that I noticed is that it was a smaller hotel, and it was pushed back off of the main highway a little bit to give it a little bit of quiet on such a busy main strip. Loved that. My kids and husband absolutely loved the breakfast each day. It was a little bit different with the main staple of waffles, eggs, in some sort of fashion, and meat it was always really good and offered a wide variety. Of course a free breakfast is always good, but this one would’ve been worth paying for. My main dislike was that the hotel was a little bit dated and of course, you never really see that in the pictures online. It look like they had tried to update certain parts of the hotel, and may even be in the process of doing more. But if you’re looking for a top-of-the-line state of the art new hotel, this is not it. This is the reason for my four-star review.
Se hospedó 3 noches en julio de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 2 sept. 2023
Thank you for your feedback! We will be sure to notify the appropriate departments(s) of your concerns.

8/10 Bueno

Richard

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Nice stay, but not secure in the evening
Overall, the stay was ok. The beds are super comfortable. The staff is very friendly, though when I went to check in, I was told I must be booked at the other close by Hampton. I went there, and was promptly sent back to this hotel, where they ended up finding my reservation. One thing that did bother me was that the side door to the hotel was not locked, even after the time it said it would be locked (11:00 pm). I would rethink ever staying there again just for that reason.
Se hospedó 1 noche en junio de 2023

4/10 Malo

Debbie

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en junio de 2023

2/10 Terrible

Thomas, Palm Coast

Viaje en pareja
Le gustó: Servicio y personal
there was a dog barking all night for 2 nights and then there were people with their dogs 4 people in total eating breakfast with the dogs ....staff did not ask them to get the dogs out of there.... and then I could not get compensated for at least a stay because I booked through expedia... will not be back
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Glenn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en mayo de 2023

10/10 Excelente

Paige

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quick getaway!
We came to Pigeon Forge for a quick getaway and the hotel was amazing! Such a great room and ALL the staff were fantastic! Efficient and effective while being super friendly and very helpful! The wonderful young man who checked me in was handing me keys before I could blink! And the dogs loved walking through the grounds and the next door neighborhood. Very nice!
Se hospedó 2 noches en mayo de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 20 may. 2023
Thanks for the feedback! We're looking forward to your next visit!

8/10 Bueno

Heather

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The pool wasn’t open they kept saying it was closed for cleaning yet their didn’t seem to any attempt to clean it
Se hospedó 3 noches en mayo de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 18 may. 2023
Thanks for the feedback! We're looking forward to your next visit!

8/10 Bueno

Neil

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was great and the staff was very friendly. Not walkable to many attractions but the transit stop is very close.
Se hospedó 1 noche en mayo de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 18 may. 2023
Thanks for the feedback! We're looking forward to your next visit!

4/10 Malo

phyllis

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
The room and furnishings were very old and outdated but clean enough. It was also listed as accessible. I needed a minimum of bar/s close to the commode and several shower bars. The only assistance I i saw in the whole room was a small bar above the tub on the far wall. If someone had to lean across the tub to use the bar, as i did, they would be risking a fall. We ask for another room but the clerk said that was rated as accessible and there were no other rooms available. I ended up having to clean up in the sink for two nights.
Se hospedó 3 noches en mayo de 2023

8/10 Bueno

Margaret

Viaje en grupo
Le gustó: Limpieza y servicios
I have to say the people at the front desk were just professional but so so for friendliness. We got to our room which was very clean but as soon as we opened the door the toilet was running. Had to call to get the maintaince man to replace parts. Then we had to call 2 more times due to cable (which is antiquated).
Se hospedó 1 noche en abril de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 28 abr. 2023
Thank you for the feedback!

10/10 Excelente

Ronald D

Se hospedó 1 noche en abril de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 11 may. 2023
Thanks for the feedback! We're looking forward to your next visit!

10/10 Excelente

Breana

Se hospedó 2 noches en abril de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 6 may. 2023
Thanks for the feedback! We're looking forward to your next visit!

4/10 Malo

Anthony

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Our room was next to the exercise room and was not insulated well enough to block the noise kids were making playing in the exercise room. Also, the room smelled like the carpet and fabrics were mildew laden or dog pallets and needed to be cleaned. I asked for another room on another floor but was denied.
Se hospedó 2 noches en marzo de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 28 abr. 2023
I apologize for your recent stay. Please know that your concerns are our concerns, and that the appropriate departments will be notified. Thanks for the feedback!

6/10 Aceptable

Myeisha

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Good for last minute
If you booking at the last minute, then absolutely a good choice.to pick, but if you have other options and booking in advance dont stay here. Most uncomfortable stay i have had at a Hilton in a while. Sleep and relaxation dont exist and it is very outdated.
Se hospedó 2 noches en abril de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 28 abr. 2023
Thanks for the feedback!

10/10 Excelente

Deonna

Se hospedó 1 noche en abril de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 9 abr. 2023
Thank you for the nice review! We're looking forward to your next visit!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Great location but needs an upgrade
Location was great - right next to many attractions. Breakfast selection was okay. Hotel is dated and definitely needs an upgrade. Kitchen needs a makeover (old stove and lighting was minimal - so felt a bit dingy) but on the flip side, it was functional. But for the rates, definitely needs a modern upgrade. TV works fine but is not a smart TV or wifi accessible. Would have been good to have known ahead of time, so could have taken our own Firestick or Roku. Kids were disappointed in not able to view their shows or movies.
Se hospedó 3 noches en abril de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 7 abr. 2023
Thanks for the feedback! We're looking forward to your next visit!

10/10 Excelente

Robin, Royal Oak

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Niya

Le gustó: Servicio y personal
Se hospedó 2 noches en marzo de 2023
Respuesta de Hampton Inn & Suites, Pigeon Forge, TN, el 7 abr. 2023
Thanks for the review! We're looking forward to your next visit!