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Opiniones de Tennessee Mountain Lodge

2 out of 5
Tennessee Mountain Lodge
3571 Parkway, Pigeon Forge, TN

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 350 de 1014 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 326 de 1014 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 134 de 1014 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 94 de 1014 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 110 de 1014 opiniones" "

7.6/10

Limpieza

8.0/10

Servicio y personal

6.6/10

Servicios

7.0/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Melba

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 6 noches en diciembre de 2023

10/10 Excelente

Pooncho

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Noah, el 5 jul. 2023
Hi, Pooncho! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Noah

10/10 Excelente

elia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent condition and great value.
Se hospedó 1 noche en octubre de 2022
Respuesta de k, el 20 oct. 2022
Thanks for the positive rating. Hope to welcome you again soon :) Regards, Kate

10/10 Excelente

Euyenir

Se hospedó 3 noches en agosto de 2022
Respuesta de Ammy, el 6 sept. 2022
Thanks for the positive rating. Hope to welcome you again soon. Regards, Amelia.

10/10 Excelente

Hairy

Se hospedó 2 noches en agosto de 2022

8/10 Bueno

Deni

Le gustó: Servicio y personal
Se hospedó 2 noches en noviembre de 2021

10/10 Excelente

Sheyla

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Me encantó que el agua de la piscina caliente. Y esta situado bien cerca en la misma linea de las atracciones y sus restaurantes.
Se hospedó 2 noches en julio de 2021
Respuesta de D.R, el 14 jul. 2021
Thanks

8/10 Bueno

robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
all good
Se hospedó 2 noches en mayo de 2024
Respuesta de Sophia CSR, el 16 may. 2024
Hi Robert,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!

10/10 Excelente

Chad

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A little out dated and trash service company is dumping the dumpster at 3:30in the morning
Se hospedó 3 noches en abril de 2024
Respuesta de jackpatel, el 1 may. 2024
thank you sir

10/10 Excelente

Johnny

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Have been doing some renovating on the property. Rooms were very clean clean we stadium.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Melissa

Le gustó: Limpieza
.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en diciembre de 2023

10/10 Excelente

deeksha

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Shannon

Viaje familiar
Le gustó: Servicio y personal
Convenient
Se hospedó 4 noches en diciembre de 2023

8/10 Bueno

Stacie

Le gustó: Limpieza y servicio y personal
Se hospedó 7 noches en diciembre de 2023

6/10 Aceptable

Bill

No le gustó: Servicio y personal
Check in was completely computerized, no one at the desk. First time in years that we stayed in a room that did not have a coffee maker, there were a few bars of soap but no shampoo or any other items. The room was clean but was definitely no frills.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Dwight

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was close to everything we wanted to visit.
Se hospedó 3 noches en diciembre de 2023

2/10 Terrible

Angela

So dirty, mattress was horrible
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

BRYAN

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Avoid !!!
Did not have hot water for two days. When we checked out was told we would be compensated with at least a partial refund .......Never happened. Will never stay there again.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Judy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Joey, el 22 ene. 2024
Hi, Judy! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

4/10 Malo

Mike

No le gustó: Servicios
Outdated, nothing like pictures shown, and worst of all, I found a roach walking across the bathroom floor!!
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Gary

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Jared

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bad service in general
They canceled our booking last minute and when asked for resolution to issue we’re told to “screw off”
Se hospedó 2 noches en noviembre de 2023

4/10 Malo

Wade

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Heads up...
You check in through a phone and video screen. This was an interesting experience. The tv did not work in our room, and we had to go to lobby to report this to the video monitor. We were instructed to move to another room. This place could have been nice, but it just wasnt clean. We found a dead roach in the blanket when we unfolded, and a bullet under where it was folded on the shelf. Yes, a bullet. My kid thought it was cool, but it was sketch. We bought sheets when we went out for our only night there.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Tracy

Se hospedó 3 noches en noviembre de 2023

4/10 Malo

Melinda

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
THIS PROPERTY COULD USE SOME MAINTAINING. THERE IS PAINT COMING OFF THE WALLS. THE LIGHT FIXTURES DIDN'T HAVE BULBS IN THEM SO IT WAS CONSISTENTLY DARK IN THE ROOM. THE MATTRESS WAS VERY OLD AND WORN DOWN. JUST AN OVERALL UNPLEASANT EXPERIENCE.
Se hospedó 4 noches en noviembre de 2023

8/10 Bueno

Thomas

Viaje familiar
Very nice and clean
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Carol

Viaje familiar
Le gustó: Servicios
Ok
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Walking distance to many attractions and eating.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Leigh

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Just don't!
Started out ok for a one night stay, but realized the next morning that my husband's arms were covered in bed bug bites. Never gonna stay there again. Should have trusted the most recent reviews and cancelled the reservation.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Brian

Se hospedó 1 noche en noviembre de 2023
Respuesta de Dewi, el 9 dic. 2023
We are sorry to disappoint you, Brian! We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Dewi

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
NOVEMBER 2023
Se hospedó 2 noches en noviembre de 2023
Respuesta de Noah, el 9 dic. 2023
Delighted to hear your words of praise, Hi! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Noah

6/10 Aceptable

Amanda

Se hospedó 2 noches en octubre de 2023
Respuesta de Noah, el 9 dic. 2023
Thank you for the wonderful comment, Amanda! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Noah

2/10 Terrible

Charles

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We walked into our hotel room and I immediately thought it looked like a roach motel. I did see a dead roach, so I thought they had recently had a bug guy come through. I told my fiancé and bonus kid to flip mattresses and look for bed bugs. We didn’t see any. We slept. Next day was gone most of the day. Went back took a nap and left for dinner. Got back and lo and behold there is a bedbug right where my fiancé was sleeping full of blood. What’s bad is after we saw it and left the hotel I looked at reviews and people had been leaving reviews the past 2weeks about it and the hotel didn’t resolve the issue.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Dewi, el 9 dic. 2023
Hi, Charles! We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Dewi

8/10 Bueno

Ericka

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have stayed at this property several times. It is very basic but seems to be in the process of being updated. We love the price compared to others in the area.
Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

Ellen

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property had moldy bathroom walls, broken sink knob, and electrical was not operational. This property should be reported to the board of health.
Se hospedó 3 noches en noviembre de 2023

2/10 Terrible

Cynthia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Roach infested
There were cockroaches in the room ! Called downstairs to let them know that I was coming to front desk to get a new room but after going to the front desk the gentleman at the desk was checking out as well because he had roaches. So we checked out . Not one apology from them . If that was me I would of apologized over and over but not them not one . Will never go there again.
Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

Daniel

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Never again
Filthy and full of mold.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Vernon

Le gustó: Limpieza y servicio y personal
The room was great some of the lights on the building were blown.the pool was a wreck I wasn't going to swim anyway but it was green and nasty.behind the motel was the river and there was a homeless guy sleeping on a picnic table which made me a little uneasy about my truck in the parking lot.the rooms did not have coffee makers.overall the rooms and staff were great just some things could be fixed
Se hospedó 4 noches en noviembre de 2023

2/10 Terrible

Morgan

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room had roaches and we left immediately.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Haven Ramadan

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was there Saturday 11/4/2023 it was very nasty and I have leave they get bedbugs and roaches and I get all proof and pictures of my body and everything it was very dirty place I ever been in my life never again
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023

6/10 Aceptable

Samantha

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Staff friendly, but the room was awful. There was a roach on the floor when we came in, the shower walls were moldy, the walls were dirty, the towels were very rough. The shower head was great though!
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Jacob

Viaje familiar con niños
No le gustó: Limpieza y servicios
Book three rooms. Bed bug and two of the rooms and roaches and the other.. told the staff and they knew they had a pesticide problem.. I love that they didn’t say nothing before check in.. staff was nice about the situation and didn’t act like we was lying.. will never book again
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Austin

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Did not stay. Had bed bugs and roaches.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Mary D

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great low budget stay!
Old, worn building, but it was clean, quiet, and staff was great. It was a great, low budget stay. We would definitely stay again.
Se hospedó 3 noches en octubre de 2023

4/10 Malo

Michael

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Musty smell in room. Bought febreeze and sprayed. Outdated , dusty. Bed was very firm and had a metal base that was loud when you got in or out.

10/10 Excelente

Kim

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient to everything. Good, clean hotel. Friendly staff.
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

James

Le gustó: Servicio y personal
No le gustó: Limpieza
October 2 night getaway.
I always enjoy staying at Tennessee Mountain Lodge because of there location, but this time the room was a little off. We found a pair of men's underwear that was hanging on the inside of the bathroom door and we killed 3 roaches during our stay and mold on the tile in the bathroom. I'm going to say that this was just a one time off time that happens to everyone, but i do hope that if we stay again that it would not.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Beaonica

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Rooms were outdated but clean, stuff was friendly
Se hospedó 3 noches en octubre de 2023