Riverside Vacations from $482

I understand it was a crowded week during peak summer bookings, but I found Hotel Felix to be below average on the cleanliness scale and was dissatisfied by the general hospitality of the front desk. I arrived at 1pm for my 3pm check in which was no problem for me to drop my bag and kill two hours in the city. I just wish the check in staff at least wrote down my name so that my room would have been ready around 3 when I came back. Instead I had to sit for nearly an hour in the lobby where the AC was either out or barely working during a severe heatwave while my room was still being prepared. Once I arrived to my room after waiting for it to be cleaned, I spotted a pair of used underwear in the room. I had no time to call and have them reclean on the spot since I had plans in the evening, but I notified the front desk on my way out and they stated that the cleaning crew was on their way out for the day. It was disappointing that they didn’t offer another room or waive the “urban fee”. I asked they at least send fresh sheets and towels up, which they did deliver, but the whole encounter gave me a bad taste in my mouth for the rest of the stay. I also requested that they clean my room each night, but they only cleaned once. The room itself was fine and location was perfect for what I needed but I would not stay here again.

I liked everything except that the air conditioner in the hotel hallway was too cold

Front desk staff was super helpful and enthusiastic. Smooth check-in, and checkout.

The rooms were extremely clean, staff was very informative and helpful, the breakfast was great and was the deal breaker along with the hygiene of this place. This place is a 10/10

We traveled with four kids. There was a noticeable lack of other children around. However the property was prepared to have them around. There was an entire play room with brand new puzzles and gently used toys to play with. The pool was usually fairly empty so my kids had fun there. The basketball court was generally empty as well. We got a lot of use out of all three spaces. The staff was friendly and helpful. And the coffee shop downstairs was a frequent stop as well.