Riverside Vacations from $476

Staff was welcoming. Continental breakfast was above average. We stayed in a 2bdr/2ba suite and just had a couple of minor annoyances with the room. The shower head was seemingly broken and there was cardboard folded and wedged in so that it would stay on the rod. If you touched it at all, it'd just fall off. The sink sprayer also did not stay up at the base of the faucet - it just dangled there in the sink. It made it a slight pain to do dishes. Neither problem was the end of the world, but attention to detail and the little things can be impacted. Upon checking in (stayed Wed-Mon), we had asked for room cleanings (towels, bedding, and trash) for Friday and Sunday. They only did that Friday. We had to call the front desk for towels ourselves after getting back to the room from a full day of being in 100 degree weather and sweating to find we had no clean laundry. Again, not the end of the world but it caused disappointment after having a much better experience there the year prior.

Front desk staff was super helpful and enthusiastic. Smooth check-in, and checkout.

The room was very clean and comfortable and the breakfast was a huge bonus to start our day. Would definitely recommend this hotel if your visiting Chicago.

I liked everything except that the air conditioner in the hotel hallway was too cold

We originally had room 2101 and the ac or mini fridge didn’t work so we were given another room 1601 and everything worked. Trip was great.