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Opiniones de Grand Tour Rome Suites - Liberty Collection

Grand Tour Rome Suites - Liberty Collection
Via Germanico 109, Rome

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 39 de 104 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 41 de 104 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 9 de 104 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 104 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 104 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

6.8/10

Servicios

8.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

salvador

Se hospedó 1 noche en junio de 2023
Respuesta de A, el 20 jul. 2023
Dear Salvador,thank you so much for the lovely review about your recent stay at the Grand Tour Roma Guest HouseOur entire staff works every day to recreate the feeling of being welcomed into a family home for our Guests.Providing an efficient and discreet service remains a day-to-day priority. Your nice compliments on staff are a great reward to our continuous efforts to meet our Customers’ expectations.We look forward to welcoming you back very soon for your next Roman getaway!Kind regards,Marj

6/10 Aceptable

MARIA ANGELES

Viaje familiar
Le gustó: Servicio y personal
El alojamiento está en una zona cercana al Vaticano , pero más distanciada del resto de la zona turística. Es un alojamiento conservado con gente de trato muy agradable y predispuesto a colaborar en tus peticiones. Como inconvenientes decir que hasta acceder al alojamiento hay que subir unos cuantos escalones y para ese acceso no hay ascensor, dificultando el acceso a personas mayores o con movilidad reducida. Se trata de una zona residencial llena de todo tipo de servicios, farmacias, tiendas, cafeterías restaurantes y mercado. En general es aceptable y su personal es correcto.
Se hospedó 6 noches en septiembre de 2022

6/10 Aceptable

Janeth

Viaje familiar
Le gustó: Limpieza y servicio y personal
Es una casa de huéspedes. Está a unos 8 minutos de la estación de metro más cercana Hay supermercados, y a unas 5 cuadras hay restaurantes y gelaterias. Es una casa de huéspedes en un edificio, por lo tanto, no encontrarás un rotulo de hotel. Está bien, pero para los servicios y ubicación, creo que es más costoso de lo que debería ser.
Se hospedó 1 noche en junio de 2022

2/10 Terrible

Carmelo, Medellin

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Me gusto la ubicación, no me gusto el estado de la propiedad nada que ver con las fotos que aparecen en la pagina, las camas estaban viejas sonaban cuando uno se sentaba , un hotel viejo
Se hospedó 2 noches en junio de 2022

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Bien situado. Debe mejorar en tema de menaje (cubiertos) y el equipamiento de la cocina en general. No se pueden tener cucharillas desechables de plástico fregadas como cubierto. Y encima insuficientes. Por lo demás, el trato muy bueno. Gente agradable y educada.
Se hospedó 4 noches en abril de 2022

10/10 Excelente

luis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bonito
Se hospedó 2 noches en noviembre de 2021

8/10 Bueno

alberto daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2020
Respuesta de Imran, el 4 mar. 2020
Dear Alberto , Thank you for your kind review , hope to host you again in future .

8/10 Bueno

LOURDES

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Molestia por el Hervidor con Sarro
Lo que nos incomodó mucho es que el hervidor de agua estaba con sarro y no nos dimos cuenta. Cuando informamos a la encargada no nos dio otro sino que sacaremos agua de la cafetera que estaba afuera pero no sabíamos manipular solo retirar agua. Pienso que siempre debe haber un hervidor de reemplazo. Y felizmente no nos enfermamos porque si bebimos esa agua el.primer día.
Se hospedó 2 noches en enero de 2020
Respuesta de Imran , el 7 feb. 2020
Dear Guest , Thank you for your kind review . Kind regards

10/10 Excelente

Rosa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2018

10/10 Excelente

Rosa Alicia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente el Hotel... lo recomiendo.
Todo excelente, cerca de todo y muy acogedor el hotel.
Se hospedó 3 noches en agosto de 2017

8/10 Bueno

luis, Valencia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The place by itself was cozy and nice! The staff was super friendly, helpful and always attentive to my needs! I would recomend the room more for two adults, because for three can be a little bit small, but if you can handle it its a great option.
Se hospedó 5 noches en junio de 2023
Respuesta de k, el 20 jul. 2023
Dear Luis,thank you for sharing your very positive comments about your stay at the Grand Tour Roma Guest HouseOur daily aim is to enchant our Guests and your happiness is the best reward we can receive.The whole team looks forward to welcoming you back to the Grand Tour Roma Guest House for another extraordinary stay.Kind regards,Andrea

8/10 Bueno

Sarah

Se hospedó 3 noches en junio de 2023
Respuesta de Andrea, el 20 jul. 2023
Dear Sarah,thank you for sharing your very positive comments about your stay at the Grand Tour Roma Guest House.Our daily aim is to enchant our Guests and your happiness is the best reward we can receive.The whole team looks forward to welcoming you back to the Liberty Collection for another extraordinary stay.Warm Regards,Andrea

2/10 Terrible

Anthony

Viaje familiar
No le gustó: Servicio y personal y comodidad de las habitaciones
Pick a better place
This hotel and the staff were awful, by far the worst part of our long 14 day trip in Europe. 1) No onsite parking. We booked this hotel specifically because it advertised onsite parking. That is false, only parking available is paid public and private 3rd party parking. Neither was available near the hotel, deplete the promises of the check-in clerk. 2) Excessive and unacceptable noise level. Our room, called "Milano", was adjacent to their lobby. Where management allows people to party all night long. We asked for a room change, with an expectation that may not be possible, but they never even replied to our request. We barely got any sleep over 3 nights, with our daughter. 3) Ran out of hot water with 3 people every single day of our visit. Also ran out of toilet paper, and they literally made us beg for more. Never encountered that in hundreds of hotel stays. 4) They call themselves "eco' so they can cut corners. We were told to use the same towels for 3 days. Which cannot dry in 90% humidity. 5) Large step in middle of room. My daughter was injured going to the bathroom tripping over this OSHA hazard. Reporting it to local authorities. Not safe. 6) Management is aggressive, rude, and ambivalent. They ignored our room change request and then attempted to change our check out time when we complained about all of the above. I would never recommend to anyone. Dishonest and dysfunctional. We made a mistake with this booking.
Se hospedó 3 noches en diciembre de 2022

4/10 Malo

carlo

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad

10/10 Excelente

Zea

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

10/10 Excelente

Caterina

Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

William, Portland

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location and staff. Hard to navigate the streets and parking, rooms were a bit tired and the shower very small, no place to put your items for the bathroom for more than one person. There was a nearby dog barking all night so couldn't have the windows open.
Se hospedó 1 noche en octubre de 2022

6/10 Aceptable

Khanh T

Viaje en grupo
Le gustó: Servicio y personal
The staffs were friendly, helpful. We booked 3 rooms for our group but they have 2 rooms in the same level, another room in other area with different keys to go in
Se hospedó 3 noches en septiembre de 2022

8/10 Bueno

Crystal

Se hospedó 3 noches en agosto de 2022

8/10 Bueno

Simone

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Despina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and quiet neighboorhood. Great location, walkable to great sites. Great and friendly staff. We had artived from a late flight, and even though there was a miscommunication, they remained patient to try to help us out.
Se hospedó 3 noches en julio de 2022

4/10 Malo

Paul

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Master bedroom no AC !! Stinky appartement. Not as advertised. Gave us basement and wasn’t expected. Mosquitoes in the house. All ustensiles smell humidity and stinky. Would not recommend that appartement
Se hospedó 3 noches en julio de 2022

4/10 Malo

Drew

Viaje familiar, Viaje familiar con niños
No le gustó: Condiciones de la propiedad
Despite advertisement be aware that they offer no parking for free. They packed it in fine print that I read through but was not on the English page and only in Italian. It is free city street parking and only if available. They don’t save you any spot or assist in providing you a parking spot. Otherwise, you will need to pay for a lot daily or find a pay spot on the street in a congested city. We would’ve booked closer to the city center now knowing we needed to pay for a lot. Additionally, the two bunk beds were not safe. They wobbled and we’re not structurally sound. We booked also because of this feature and instead the kids slept on the pull out that did not have sheets. We only realized later in the evening and no staff was present to get us sheets for the pull out. The blow dryer in the bathroom only worked on cool low. Finally, underneath the sink was leaking and it smelled of mildew and rust. I would not recommend this location to any family staying in Rome. In conclusion, 3 of the amenities we searched in booking were not as advertised. For the same price you can find somewhere much better that truly accommodates your family with the services claimed to be provided.
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Mike

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Small accommodations (including a tiny shower), but not surprising in Rome. Staff was super friendly and did their best to accommodate. Solid lodging and would recommend.
Se hospedó 4 noches en junio de 2022

10/10 Excelente

Annette

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was wonderful! Very helpful with arranging transportation to and from airport. Also great recommendations for resturants
Se hospedó 4 noches en mayo de 2022

8/10 Bueno

Manuela

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Stanza comoda e personale cortese, unica pecca il bagno: dal rubinetto del lavandino non usciva abbastanza acqua e l'acqua della doccia non era calda.
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Irma

Se hospedó 2 noches en marzo de 2022

8/10 Bueno

Cristina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tutto perfetto
Se hospedó 1 noche en marzo de 2022

2/10 Terrible

Johann, Zell am See

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is maybe the worst hotel I‘ve been in my life very unfriendly stuff. Expedia tried to cancel for me, an Expedia lady even called, the hotel refunded not one of the 5 booked days. We never checked in, we could not stay there. I thought, they deduct a penalty, but they kept all of my money, payed for 5 days. Don’t make the same mistake.
Se hospedó 6 noches en febrero de 2022

4/10 Malo

mikey

Se hospedó 2 noches en febrero de 2022

4/10 Malo

Patrycja

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Highly disappointed
I am disappointed with this property. I have booked Traditional Quadruple Room - Non Smoking, 1 queen and 2 single beds. I was given room that had one single and one double bed, overwhelming cigarette smoke smell. It smelled so bad that having undisturbed sleep was impossible. They have provided us with towels and toiletries just for two people, regardless of booking made for three adults. Two coffee cups instead of three and no tea spoon with it. Hotel staff did not offer to change the room or move us to a different location, we were forced to stay in this room stinking of cigarette smoke with less beds that we have paid for. The hotel staff are waiting till very last minute to inform you about late check-in fee of 10Euro per person if you check in after 7pm, if you arrive past 9pm the fee increases. They have sent me an email regarding this matter at 9:30pm the night before our departure, where I virtually had no chance to see this email and cancel my booking to find different accommodation. I find it manipulating and unfair. Let me add that I have emailed the property about week and a half before arrival advising that our plane lands at 6pm and that we will most likely arrive to the hotel past 7pm, this email was left without response and I was not informed about late check-in fee then.
Se hospedó 3 noches en noviembre de 2021

8/10 Bueno

Filomena

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

Marcin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en octubre de 2021

10/10 Excelente

Michael von

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Location, Metro, bus and a lot of restaurants close by. Very friendly and helpful staff.
Se hospedó 4 noches en octubre de 2021

8/10 Bueno

Cassandra

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Okay stay at a great location. You get what you pay for, very fairly priced. Basic stay.
Se hospedó 6 noches en septiembre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location and friendly hosts
Me and my partner stayed here for 3 nights and it was perfect for what we wanted. A lot cheaper than anything else of the same standard and brilliant location. Only downside for us was the room didn’t look as nice as the one advertised online but the hosts were lovely and very helpful. Would definitely recommend a stay here.
Se hospedó 3 noches en septiembre de 2021

6/10 Aceptable

Rajiv

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
When we booked the property it says check-in time between 2pm till 7pm. Hotel called us to inform that its till 5pm, we have to rush. When we reached, i was informed one of our rooms AC is broken there is no other room available. It was very hot dau. We family of four end up in one room. Very disappointing. By the time we realized that we don't even have coffee maker in our room front desk person left for the day. Next morning i contacted front desk but no help was provided. Very disappointing.
Se hospedó 2 noches en agosto de 2021

8/10 Bueno

Hanna

Se hospedó 3 noches en agosto de 2021

2/10 Terrible

Stefan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nicht zu empfehlen: Finger weg!
Moderne Zimmer, gute Lage, toller Preis: Wir hatten uns bewusst für dieses Haus entschieden - und haben es schnell bereut! Denn wir wurden bereits beim Check-in an der Rezeption abgefangen und ohne Vorwarnung oder Begründung in eine ganz andere Unterkunft gebracht! Statt im Grand Tour Roma sind wir etwa zehn Gehminuten weiter in den Liberty Vatican Suites einquartiert worden. Allerdings war das Zimmer dort nicht nur von der Ausstattung her weit von dem von uns gebuchten entfernt. Vor allem der Zustand war einfach nur erbärmlich, weil alles sehr heruntergekommen und abgenutzt war. Speziell das Bett und die Bettwäsche waren zum Gruseln. In der durchgelegenen Matratze war jede Feder zu spüren und auf einer Seite gab es ein starkes "Gefälle", so dass man nachts fast herausgerollt wäre. Nach einer echten Horrornacht haben wir dieses Abenteuer vorzeitig beendet und sind in ein deutlich besseres Hotel gewechselt - von diesem hier kann ich auch deshalb nur abraten, weil dem Chef unsere Sorgen und Wünsche komplett egal waren. Wir hatten mit dem Grand Tour Roma für eine vermeintlich solide Unterkunft bezahlt, mit den Liberty Vatican Suites jedoch nur eine (bei direkter Buchung) deutliche billigere, schlechter bewertete und insgesamt einfachere Unterkunft bekommen - und uns dementsprechend betrogen gefühlt. Das war so, als wenn man einen neuen VW kaufen und dann aber doch nur einen gebrauchten Dacia erhalten würde - für den gleichen Preis.So eine Urlaubserfahrung wünscht man niemandem!
Se hospedó 4 noches en agosto de 2021

8/10 Bueno

Lasse

Le gustó: Limpieza y comodidad de las habitaciones
Super hotel centralt i Rom med begrænset reception
Et fint hotel i Rom til prisen. Det ligger i gåafstand til flere store seværdigheder og er placeret tæt på et par metrostationer. Vores værelse var meget slidt, men det var forholdsvist rent (pånær på frontsiden af skuffer, døre, lysekronen i loftet osv.). Det var dog kun småting, for selve sengen, overfladerne og toilettet kunne der ikke sættes en finger på med hensyn til renligheden. En stor ulempe ved hotellet er at receptionen kun er åben i et begrænset antal timer om dagen. Vi havde problemer med vores aircondition, der dryppede ekstremt meget vand på gulvet, men der var ikke noget hjælp at hente. Vi ringede til nummeret som stod på døren til receptionen, men manden i den anden ende af røret var ikke til meget hjælp, fordi det var weekend og uden for receptionens åbningstid.
Se hospedó 3 noches en julio de 2021

10/10 Excelente

Aziza

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en julio de 2021

10/10 Excelente

ammar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic
Fantastic reception 34 hours
Se hospedó 2 noches en julio de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
Camera un pò sorpassata, non ci hanno cambiato gli asciugamani. Posizione buona, zona tranquilla
Se hospedó 3 noches en julio de 2021

4/10 Malo

Cliente verificado

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
We had booked so rooms and when we arrived the receptionist offered us up an apartment they had with three rooms, one bath and a small kitchen. We originally were thrilled to have the extra space but that was the end of the happiness with this place. We had only three towels for all of us so called the receptionist for more before we headed out for sightseeing. As we were out she called us telling us the the extra towels were I. The room and we could have found them as they were located under the bed which you have to lift to find. We thought this was very odd but fine. Next The water heater for the apartment broke before our first shower and our poor kids and I had freezing showers after coming back from our afternoon/evening of site seeing. We called the receptionist who they don’t keep at the hotel and she notified the owner who came over. Owner then Agreed to give us a key to an empty room he had so we could at least use that for showers, this shower had a bad drain so we got to stand in dirty water as we showered The next day he had maintenance come and try to fix the water heater but it didn’t work as only one warm shower was had before the water heater broke again. Unfortunately also during all of this the air conditioning we had on to keep the apartment cool and the fan we used to cool the down the one bedroom without an air conditioner was turned off by the owner when we’re out sightseeing as he didn’t think we should have it on while we were out. Don’t stay here
Se hospedó 2 noches en julio de 2021

8/10 Bueno

Cliente verificado

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
What you see is what you get! Good location
decent hotel room for staying in Rome. it was a good price, not to expensive, not too cheap, just right for what you got. bathroom and bedroom is provided in good condition, just what you need, not more, not less. Location is very good as it is close to the good parts of Rome and the subway is also close.
Se hospedó 2 noches en junio de 2021

2/10 Terrible

Lise

Se hospedó 5 noches en junio de 2021

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
The receptionist was nice and friendly. The location is good because it was close to everything. My family and I got the deluxe apartment and it was not what we were expecting. The room was in a basement-like area and it smelled like mold in there. The bathroom door was broken and also the kitchen table. The boiler kept turning on/off so some of us had to take cold showers. I think the room could have been cleaned a little better before having guests stay in there.
Se hospedó 2 noches en junio de 2021

10/10 Excelente

Mario

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Soggiorno confortevole per motivi di lavoro
Soggiorno di una notte per motivi di lavoro . Soggiorno confortevole , tutto nuovo e pulito. Mi sono trovato molto bene . Consigliato
Se hospedó 1 noche en junio de 2021

10/10 Excelente

Jill

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Will definitely be back!
Hotel and staff were amazing. We wanted to extend our stay because we were so happy. Food was great, view was beautiful and staff were friendly and attentive.
Se hospedó 2 noches en octubre de 2020

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en septiembre de 2020