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Opiniones de Fairfield Inn & Suites Marriott San Antonio Boerne

2.5 out of 5
Fairfield Inn & Suites Marriott San Antonio Boerne
6 Cascade Caverns Road, Boerne, TX

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 178 de 338 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 79 de 338 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 44 de 338 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 24 de 338 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 338 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.4/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cesareo Fernandez

Se hospedó 10 noches en diciembre de 2023
Respuesta de Front Desk Team, el 10 feb. 2024
Thank you for choosing to stay with us and providing your feedback. We are glad to see you had a great stay

10/10 Excelente

JOEL GUAJARDO

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 2 noches en octubre de 2023
Respuesta de FFI Front Desk, el 9 oct. 2023
Thank you for choosing to stay with us. We are pleased to hear that it was a great experience and hope you will be back soon.

10/10 Excelente

Alejandro

Se hospedó 3 noches en junio de 2023
Respuesta de Front Desk FFI, el 25 jun. 2023
Thank you for taking the time to tell us about your stay. We are happy to see that we exceeded your expectations. Hope to welcome you back soon.

8/10 Bueno

Gerardo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No me gusto que esta retirado de todo
Se hospedó 2 noches en marzo de 2023
Respuesta de Fairfield Front Desk , el 14 may. 2023
Thank you for choosing our property. Hope to see you soon

4/10 Malo

Jaime

Viaje familiar con niños
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
En general bien pero le falta limpieza
Se hospedó 1 noche en octubre de 2022
Respuesta de Front Desk Team, el 22 oct. 2022
Good morning Ms. Jamie,We do apologize that your stay with us did not meet your expectations. We pride ourselves with providing guest with the best care we can, and I'm sorry we fell short of that for you during your stay. Management has been notified and made aware of this issue and are working to ensure that this does not happen again. We do hope you stay with us again whenever you are back in the area and we will have the chance to make this up to you.Sincerely,The Fairfield Team

10/10 Excelente

Guillermo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exelente
Muy limpio y nuevo
Se hospedó 1 noche en marzo de 2021
Respuesta de Hilary, el 21 mar. 2021
Thank you for your feedback. Our goal is for every stay to be a 10. Hope to see you soon whenever your travels bring you to Boerne TX

10/10 Excelente

Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2020
Respuesta de Hilary, el 19 jun. 2020
Thank you for giving us a 10 review. We appreciate your feedback and support especially during these difficult times. We strive to keep our guests and associates safe and glad to see you had an enjoyable stay Thank you

10/10 Excelente

Claudia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de LMoser, el 18 ago. 2019
I am pleased to see that you had an excellent stay and we hope to serve you again the next time your travels bring you back to the Boerne area.

10/10 Excelente

SOIREE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
EXCELENTE
Se hospedó 1 noche en julio de 2019
Respuesta de Front Desk Team, el 11 ago. 2019
Thank you for sharing your feedback Glad you had an excellent stay

10/10 Excelente

Tim, Aledo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
During eclipse had a blast at place
Se hospedó 4 noches en abril de 2024
Respuesta de Fairfield Team, el 11 abr. 2024
Glad you had a great time during this exciting event. We enjoyed hosting you and look forward to welcoming you back.

10/10 Excelente

Sabrina

Se hospedó 1 noche en marzo de 2024
Respuesta de Fairfield Team, el 23 abr. 2024
Thank you for your feedback. We are glad to see you enjoyed your stay. We look forward to welcoming you back whenever your travels bring you to San Antonio/Boerne

8/10 Bueno

Guadalupe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk Team, el 1 mar. 2024
We are glad to see that you had a nice visit and look forward to seeing you again soon.

10/10 Excelente

Joanna, Tomball

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was very nice and the beds were extremely comfortable. There were nice choices for breakfast and it was very good. The hotel staff were nice and accommodating.
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Team, el 1 mar. 2024
We appreciate your feedback. Glad to see you enjoyed our new beds and upgraded breakfast. We are constantly striving to improve our guests experience and work hard to ensure every stay is exceptional.

10/10 Excelente

Julie, Houston

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
All was great. The breakfast ladies were very nice
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk Team, el 1 mar. 2024
Thank you for your feedback and for recognizing our breakfast employees for all their hard work and effort.

8/10 Bueno

Donald, USA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast dining manager provided enthusiastic customer service ensuring everyone had what they needed and foods were restocked timely and hot. The front desk manager was very professional and also provided excellent customer service immediately taking care of a key issue when we were not able to access the workout room and later with our own room.
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk Team, el 10 feb. 2024
Thank you Glad you had a great stay. We are pleased you recognized our great staff

10/10 Excelente

Gary

Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk Team, el 10 feb. 2024
Thank you Look forward to seeing you when your travels bring you back to Boerne

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly and helpful. The breakfast was better than many hotels. The room was adequate and clean. Very convenient to the Interstate.
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk Team, el 10 feb. 2024
Glad to see you enjoyed your stay. We appreciate your feedback. We strive to provide the best breakfast for our guests, with lots of variety and healthy options. Hope to see you soon

8/10 Bueno

Rosemberto

Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Team, el 10 feb. 2024
Thank you for reviewing our property We appreciate you choosing our property.

10/10 Excelente

Kathy

Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Team, el 10 feb. 2024
Glad to hear you had a first class stay.We work hard to ensure our guests have a first class experience

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable beds- we have been Hilton loyalists for many many years, it appears hilton is going down in quality and service! I am downloading the marriott app if they have one!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Front Desk Team, el 15 nov. 2023
Thank you for taking the time to review our property. We pride ourselves on providing a stress free, quality stay. Bonvoy is the Marriott mobile app which can be downloaded and is easy to use. Hope to see you soon.

10/10 Excelente

Ann

Se hospedó 1 noche en noviembre de 2023
Respuesta de Fairfield Team, el 11 abr. 2024
Thank you for the first class review.

4/10 Malo

Kirk

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
heat unit did not work
Heat unit did not work, room was cold all night, For the price I paid stay was not worth it
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk Team, el 5 nov. 2023
Thank you for letting us know about your experience while staying with us. Had you let us know about the heater during your stay we would have addressed the issue immediately, by either fixing the heater or moving you to another room. We hope you will give us another opportunity to better your experience in the future.

10/10 Excelente

Raquel, Lake Jackson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check in was a breeze and customer service was top notch!
Se hospedó 1 noche en octubre de 2023
Respuesta de Logan, el 30 oct. 2023
Hey Raquel, Thank you for taking the time to review our property. We are glad to see you had a first-class experience and hope to welcome you back soon.

10/10 Excelente

Jeff

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great, affordable, nice place to stay in Boerne.
Fantastic! Friendly, ver helpful staff.
Se hospedó 5 noches en octubre de 2023
Respuesta de Front Desk, el 24 oct. 2023
Thank you for taking the time to review our property. We are glad to see you had a first-class experience and hope to welcome you back soon.

8/10 Bueno

Austin

Se hospedó 1 noche en octubre de 2023
Respuesta de Front Desk Team, el 5 nov. 2023
Thank you for sharing your experience We are pleased to see that you had an enjoyable stay

6/10 Aceptable

Mary

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
clean good water pressure on the shower was very slow
Se hospedó 1 noche en octubre de 2023
Respuesta de FFI Front Desk, el 9 oct. 2023
Hi Mary, thank you for choosing to stay with us this past weekend. We are glad to hear that you found our hotel clean but disappointed that the water pressure was too slow for your liking. We will have maintenance check the room you stayed in to address any issues and hope you will come back and give us the opportunity to better your guest experience when visiting the Texas Hill Country

10/10 Excelente

LAURIE

Se hospedó 1 noche en septiembre de 2023
Respuesta de FFI Front Desk, el 9 oct. 2023
Thank you for choosing to stay with us and for taking the time to review our property. We are delighted to hear that you enjoyed your stay and hope to see you soon.

10/10 Excelente

Amanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Desk Team, el 28 sept. 2023
Thank you for choosing to stay with us. We are delighted to see that you had a wonderful stay. Hope to see you soon.

10/10 Excelente

Margaret, Tucson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Desk, el 28 sept. 2023
Thank you for your first class review. We hope you will choose to stay with us again.

10/10 Excelente

Lydia G

Very nice staff in relaxing area
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Desk, el 22 sept. 2023
Thank you for choosing to stay with us. We are glad it was relaxing and our wonderful staff took care of your needs. Hope to see you on your next trip to Boerne

10/10 Excelente

Debbie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed at the Fairfield on in Boerne over the weekend and I have never felt more like home. Everyone that works there was so hospitable. The towels were very fluffy. I fell in love with their shampoo, conditioner, and bath soap , and the bed was comfortable. the breakfast was very good but made it feel the best like home was the lady that worked in the breakfast area she was the nicest employee ever I would give this place a 12 if I could
Se hospedó 2 noches en septiembre de 2023
Respuesta de Fairfield, el 27 oct. 2023
Debbie,Thank you so much for feedback. I will pass on the beautiful compliments to our staff. Thank you for your loyalty to Marriott!Monica Smith-Winters

8/10 Bueno

Kristen, Saint Augustine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was only a quick overnight on a road trip. Bed was comfortable and the breakfast was good.
Se hospedó 1 noche en julio de 2023
Respuesta de Monica, el 4 sept. 2023
Thank you for taking the time to give us such positive feed back. We're glad you enjoyed our new beds and complimentary breakfast!Thank YouFront Desk

10/10 Excelente

Deborah

Se hospedó 1 noche en julio de 2023
Respuesta de Front Desk FFI, el 25 jul. 2023
Thank you for your great review. We appreciate you choosing to stay with us and hope to see you soon.

8/10 Bueno

Brandon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en julio de 2023
Respuesta de Front Desk FFI, el 13 jul. 2023
Glad to see you had a great stay. Hope to see you again soon.

2/10 Terrible

Adrian

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
This hotel was very dirty. The first room they gave us smelled like mold. The second room, we had a scorpion crawling around, the hot water didn’t work for showers, our toilet stopped working, we found a spider on our shoes, the overall room is small and dirty. There were nasty stains on the corner of the mattress. We didn’t complain about anything besides the scorpion, the spider and the moldy smell in the first room, the manager offered us 30$. We stayed there 9 nights!!! We found the scorpion night 2, and the spider night 7. The front staff felt bad about what we found in our room but the manager could’ve offered us more than 30$. Find somewhere better. The pool is small and it overall looks like an old apartment building.
Respuesta de Front Desk FFI, el 10 jul. 2023
Thank you for reviewing our property. We are sorry your 9-day stay didn't meet your expectations. Your concerns were shared with our team leaders.

10/10 Excelente

REAGAN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en junio de 2023
Respuesta de Front Desk FFI, el 17 jun. 2023
Thank you for your first-class review. We strive for every stay to be a wonderful experience. We hope to see you soon.

8/10 Bueno

EDWARD

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en mayo de 2023
Respuesta de Front Desk FFI, el 23 may. 2023
Thank you for staying and taking the time to review our property. We gad you had a good stay, and look forward to welcoming you back whenever your travels bring you to Boerne TX

10/10 Excelente

Jocelyne

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay! Room was clean and staff was attentive. Would come back.
Se hospedó 1 noche en mayo de 2023
Respuesta de Fairfield Front Desk , el 14 may. 2023
Thank you for providing your feedback. We are glad to see you had a wonderful stay and look forward to welcoming you back.

10/10 Excelente

Stephen, Lenoir City

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza y servicio y personal
Clean property. Pet fee was a little high.
Se hospedó 1 noche en abril de 2023
Respuesta de Fairfield Front Desk , el 14 may. 2023
Thank you for providing feedback on your recent stay. Our pet fee is a one-time 50 nonrefundable cleaning fee to ensure every pet room is deep cleaned after each stay. We pride ourselves on providing a clean, comfortable, stress-free stay and are glad you experienced this. Hope you will be back soon.

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly Staff
Staff was very friendly and check-in was a breeze. Only complaint is mattresses could be more comfortable
Se hospedó 1 noche en abril de 2023
Respuesta de Fairfield Front Desk , el 14 may. 2023
Thank you for choosing to stay with us. Our staff are some of the best in the industry and treat each guest with warm hospitality. This property is currently undergoing some upgrades to enhance the guest experience. We recently updated our fitness room, and all of our guest rooms have new TV's we endless entertainment opportunities. Next on the list, new beds which should be arriving soon. We can't wait as we know our guests are going to love our property even more. We hope you will be back soon to enjoy all that Boerne has to offer

2/10 Terrible

Deonna

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Zero stars
5 minutes after booking, called back when I realized this is NOT in San Antonio as the name states. The manager on duty said she could not refund me because she didn't have authority, but would let the management know the next day and "take care of it" for me. So we booked another room that was in San Antonio for the night. The next day, I got an email saying they would not refund me. So I wasted $200+ on a room we didn't stay in. If the person on the phone would not have said she would take care of it then we would have drove out there and stayed instead of loosing money! Horrible customer service and communication cost me hundreds for nothing!!
Se hospedó 1 noche en marzo de 2023
Respuesta de Fairfield Team, el 7 may. 2024
Hi Deonna, I am unable to locate your reservation at this property including any stay information. If you would like to contact us directly, we can try to help you resolve any issues

10/10 Excelente

Keri, Tucson

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Very clean. Convenient location.
Se hospedó 1 noche en marzo de 2023
Respuesta de Fairfield Front Desk , el 14 may. 2023
Thank you Hope to see you soon

8/10 Bueno

Joshua Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The whirlpool was nice and warm to end an overcast week, the pool was large enough to wade in and adjacent to the whirlpool. A quiet walk to a Circle K convenience store and gas station for most desirables. Breakfasts were timely and organized well. Didn't like that our shower drained really slow and we had a younger group of bus travelers who were a bit unruly over the weekend.
Respuesta de Front Desk FFI, el 8 mar. 2023
Thank you for providing your honest feedback. We are glad to see that you enjoyed our hot tub and pool as well as a good breakfast and readily available amenities. We hope you will stay with us in the near future as we are adding enhancements and upgrades to our hotel in an effort to increase our guests experience. We look forward to welcoming you back

10/10 Excelente

Tommy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Bralie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2023
Respuesta de Front Desk FFI, el 8 mar. 2023
Thank you for providing a wonderful review of our property. We work hard to ensure that every stay is a first-class experience. This starts from the moment you arrive and continues throughout your stay. We look forward to welcoming you back.

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2023
Respuesta de Fairfield Front Desk , el 8 feb. 2023
Thank you for providing your feedback as you have chosen to write an anonymous review, we are unable to address any concerns you may have had with your stay. We hope you will decide to give us another opportunity in the future.

10/10 Excelente

Kenneth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property can be easily access from the freeway and plenty of restaurants nearby.
Se hospedó 1 noche en enero de 2023
Respuesta de Fairfield Front Desk , el 8 feb. 2023
Thank you for taking the time to provide your feedback. We are glad to see you experienced a first class stay and look forward to welcoming you back.

10/10 Excelente

Doug

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing special about the property, but the room was clean and the staff was friendly and helpful.
Se hospedó 1 noche en enero de 2023
Respuesta de Fairfield Front Desk , el 15 ene. 2023
Thank you for staying with us. We appreciate you recognizing the effort our housekeeping team makes to ensure our rooms and hotel are clean and inviting. We pride ourselves on our staff service as we feel this is what makes a stay special, knowing you can count on us. Hope you will stay again soon

10/10 Excelente

Sergio M

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice, clean and cozy.
Respuesta de HJH, el 5 ene. 2023
Thank you for your first-class review, we appreciate your feedback and look forward to seeing you soon