San Martino Vacations from $879

I needed to check out of a four night reservation after only one night. I was willing to pay for another night even though I would not be there but the hotel was absolutely not willing to compromise or refund any portion of stay at all. That is their ‘policy’ so I am not surprised. Restaurant food was excellent, though.

Beautiful property. Front desk Staff amazing, exceptional 10/10. Hotel was far from tourist attractions and did not have a car . Taxis pretty expensive. You would want to rent a car when you are staying here.

Castello Dal Pozzo is a lovely historical property on lovely grounds. We were given an upgraded room and sparkling wine on arrival. However, the quaint room in the tower had problems with the air conditioning/heating system. It was not working correctly (no cooling on first night, but system gurgled so loudly that it sounded like a waterfall); when we informed staff the next day, they tried to fix it, but when we returned in the evening it was instead blowing hot air and still gurgling a loudly as before - room temp was up to 26C and climbing on warm May evening. We ended up asking staff to turn off the system, which stopped the hot air from blowing, but did not stop the noise. We slept with windows open both nights, but stink bugs flew in by the many dozens.

L’acceuil était excellent. Superbe service

A gem of a place. Little paradise on lake Lugano away from crowds but conveniently 15 minutes to Mennagio and 20 minutes to Lugano. Amazing, spacious, well appointed rooms, beautiful facilities, out of this world swimming pool and jacuzzi. But what makes this place truly unique is people. Martina, Michela, Matteo, Tecla, Serena you are amazing, warm, incredible people. Thank you for your top notch service, attention to detail, promptness, friendliness, kindness and AMAZING help. You truly made our visit special and we cannot thank you enough for everything you have done for us. I highly recommend this place to anyone traveling to Como and will definitely be back with my family. A true gem!