Habitación Deluxe, varias camas | Sábanas italianas Frette, ropa de cama de alta calidad y minibar

Opiniones de Brentwood Hotel

2.5 out of 5
Brentwood Hotel
15 Gridley St, Saratoga Springs, NY

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 90 de 139 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 29 de 139 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 15 de 139 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 139 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 139 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

7.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Marcelino

Le gustó: Limpieza
Se hospedó 1 noche en julio de 2023
Respuesta de Brentwood Staff, el 15 jul. 2023
We thank you for sharing and allowing us the honor to serve you.

6/10 Aceptable

Amanda

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
No one was at the property
Se hospedó 1 noche en mayo de 2024
Respuesta de The Brentwood Staff, el 11 may. 2024
Dear Amanda, Thank you for sharing your feedback with us. We appreciate your perspective on our modern contactless check-in system. While we also understand that its modernity may not be suitable for every guest, we believe that when used appropriately, it offers numerous advantages. However, we regret any inconvenience it may have caused you.Upon reviewing our records, we couldn't find any reports of your stay with us. We strive to ensure every guest has a seamless experience, and we would have welcomed the opportunity to address any concerns you had during your stay.Please feel free to reach out to us directly with any further feedback or issues you may have encountered. We're here to assist you and ensure your satisfaction.Warm regards,

8/10 Bueno

Amanda

Viaje en pareja
Le gustó: Limpieza
It’s a very pretty, quaint property. The location is perfect for anyone looking to have a true Saratoga experience. The race course is across the street, the horses walk right down the road in front of the rooms, and there’s a nice little restaurant across the street. The only downside we had was it was quite warm that day, and the room was a little warm. Even with the window open. But great room otherwise, and great shower. Neat place to stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Staff, el 29 abr. 2024
Hello Ms. Amanda, Thank you so much for your inspiring and kind feedback. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

2/10 Terrible

Yuri, Lexington

Viaje de negocios, Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Positive: 1. Clean Negative: 1. There is no receptionist. 2. When I called the hotel phone number, I was transferred to a voicemail without an option to talk to a representative. 3. The check-in process is very stressful and inconvenient. I get an email with the room number and the lock combination to open the door. I have to scan my driver's license and email it to check in. When you are tired after a long drive, you want to go to bed as soon as possible. Instead, you have to search for the email with the instructions how to open the door. 4. The room is very expensive: I paid more than twice in comparison to a similar place where I stayed the night before. 5. The bathroom has black tiles and black walls. It is very dark. 6. The light switches are arranged such that you have to turn off the lights and walk to your bed in the dark when you go to sleep. The main problem was the check-in process. I would not not stay there again. I don't recommend it.
Se hospedó 1 noche en abril de 2024
Respuesta de The Brentwood Staff, el 26 abr. 2024
Dear Yuri,Thank you for sharing your thoughts about your recent stay with us. We're glad to hear you appreciated our contactless check-in system, which we've implemented to provide a modern and convenient experience for our guests.We understand that not everyone may be accustomed to this approach, which is why we offer each guest over 24 hours to sign their registration card online. We do recognize that leaving it until the last minute can sometimes be challenging for guests eager to settle in quickly, and we appreciate your understanding in this regard.Regarding our room rates, we strive to offer competitive prices in the beautiful location Saratoga Springs, NY. We completely understand that prices can vary significantly depending on the neighborhood. We believe our boutique hotel provides excellent value for money, especially considering the quality of service, amenities we offer and location. We apologize if this was not reflected in your experience, and we welcome any further feedback you may have on this matter.As for our vintage modern room style, we understand that it may not be to everyone's taste. However, we have carefully curated our rooms to blend vintage charm with modern comforts. The vintage lamps attached to the bed headboards are one example of this, providing a convenient solution for nighttime reading without having to fumble in the dark.We regret that you did not bring your concerns to our attention while you were staying with us. Our team is always available to assist as we are a contactless check in with 24 hour support and we would have been more than happy to help address any concerns you had.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,

10/10 Excelente

Edward

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very charming and quiet hotel. Different style from your boring typical hotel room. Check in from your phone is a breeze. Overall great experience and a great location. Highly recommend this place if you’re just a single or couple looking for a change of scenery.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Staff, el 9 abr. 2024
Hello Mr. Edward, Thank you so much for your inspiring and kind feedback. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Staff, el 13 mar. 2024
Hello Mr. Joseph, Thank you so much for your inspiring and kind feedback. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

8/10 Bueno

Crystal

Le gustó: Limpieza y servicios
They need to have complimentary coffee in the morning, they had it available but you had to pay if you opened the box of 6 servings ($12!). Coffee is essential in the morning, make it free!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 15 dic. 2023
Dear Crystal,I hope this message finds you well. I would like to personally thank you for taking the time to provide your valuable feedback on your recent stay at our hotel. Your comments are genuinely appreciated, as they assist us in our ongoing efforts to enhance the quality of our services. I will personally be looking into finding an opportunity to offer other types of coffee during a stay. We thank you for allowing us to serve you.

4/10 Malo

Marc

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
While everything was overall nice, except that the only point of contact was a text message about the access of the room. It was not a problem but a second way of contact, email or knowing ahead of time to expect a key code entrance would have been nice. However, the second detail, dog paw prints on the bedcover and a dirty sheet was not cool and so we shared the clean bed which was not as restful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 28 nov. 2023
Hello Mr. Marc, We thank you for your feedback.We provide a modern texting system with a real-person available for all guests 24 hours, 7 days of the week, this is stated in your confirmation letter when you book your stay. We don't have any records at all during your stay of you having any type of dissatisfaction. We would have hope you would have brought any and all concerns while you were in-house. Thus, giving us the opportunity in making your stay a more enjoyable one. Best Regards, The Brentwood Hotel.

2/10 Terrible

Tamara

Very poor conditions at the room. No service, no lounge or bar.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 13 nov. 2023
Hello Miss Tamara, We thank you for your feedback.We provide a modern texting system with a real-person available for all guests 24 hours, 7 days of the week. We don't have any records at all, during or after your stay of you having any type of dissatisfaction. Our rooms are made in a minimalist yet modern feel, we also do provide all types of services from complimentary bike rentals, romantic date night packages and amazing pet stays. During the winter, the entire city of Saratoga Springs is forced to either close or shorten their business hours due to the weather, however during your stay our bar was open and running in normal business hours, we are saddened to hear you missed meeting the fabulous Farrier Bar. We would have hope you would have brought any and all concerns while you were in-house. Thus, giving us the opportunity in making your stay a more enjoyable one. Best Regards, The Brentwood Hotel.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cute motel
Needed a quick overnight stay in the area. The room was clean and quiet although there weren't many other guests staying here or tourists in general. Easy, remote communication and access by key code. The room was stylish and cozy (read: small) but all amenities were available. The Farrier bar was not open weekdays off season. Comfy bed. One con: the air conditioner was only 2 feet from my face so I turned it off as we didn't need it. Otherwise, it's a cute little motel with character and right across the street from the track.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 10 nov. 2023
Thank you so much for your inspiring and kind feedback. It is an honor to have the opportunity in serving you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excelente

Lori

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 10 nov. 2023
Hello Miss Lori, Thank you so much for your inspiring and kind feedback. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de Hotel Management, el 1 nov. 2023
Hello Miss Melissa, Thank you so much for your inspiring and kind feedback. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excelente

David

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Relaxing stay
Beautiful quiet and quaint location on the backside of Saratoga Springs race track. Could see the horses being trained in the morning from across the street. Very relaxing!
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management, el 25 oct. 2023
This has absolutely left us dancing in the rain.... We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

6/10 Aceptable

Elizabeth

Le gustó: Limpieza y servicio y personal
I rarely write reviews but I feel like I need to write one for this hotel because I still can’t believe I paid $400 to spend a night here. The good: Easy to walk to town Very easy check in/check out Questions answered quickly via text Very comfortable beds The bad: We could hear everything from the connecting rooms and outside. It was almost like we were camping. The noise at 2am was particularly frustrating. There were flies. Like lots of flies that we could not kill but that kept buzzing in our ears. The outlets were high up on the walls which made it hard to charge our devices with. The room was freezing when we arrived. When I reached out I was told that there was a hidden plug in space heater we could use. The bathroom was tiny and had no place to put toiletries. Overall, I would have been fine if not for the $400 a night price tag.
Respuesta de Hotel Staff, el 23 oct. 2023
Dear Carrie,I hope this message finds you well. I would like to personally thank you for taking the time to provide your valuable feedback on your recent stay at our hotel. Your comments are genuinely appreciated, as they assist us in our ongoing efforts to enhance the quality of our services.I want to extend our sincere apologies for any disappointment you may have experienced during your stay. It is our aim to ensure that our guests enjoy a comfortable and pleasant experience, and we fell short of your expectations in some respects.I understand that the absence of a traditional lobby and the layout of our property may have come as a surprise, we are so sorry you may have missed the text with the code to open your door expressing we are contactless. Your feedback regarding the hotel's layout is helpful, and we will work on improving the clarity of our online descriptions to better represent our accommodations.We are delighted to hear that you found our location, adjacent to the racetrack, to be a positive aspect of your stay. Providing a convenient location is one of our priorities, and we are pleased that it was beneficial to you.We appreciate your comments about our pet-friendly policies, and I am glad to hear that we were able to accommodate your pet's needs with the provision of bowls. Ensuring a comfortable stay for both our human and furry guests is important to us.I am sorry to learn about the oversight in cleaning related to the hair in the shower. This is certainly not the level of cleanliness we aim to provide, and I will be addressing this issue with our housekeeping team to ensure such oversights are minimized in the future.Your positive comments about the room itself, the quality of the beds, and the bedding are encouraging. We strive to offer a comfortable and inviting atmosphere for our guests.I understand that you were expecting a more traditional hotel experience, and I apologize that our property did not meet those expectations. We appreciate your feedback, which is instrumental in our continuous improvement.If you ever decide to stay with us again, I assure you that we will do our utmost to provide you with an improved experience. Your comments are invaluable to us as we work to better our services.Thank you for choosing Brentwood Hotel, and we look forward to the possibility of welcoming you back in the future.

6/10 Aceptable

carrie

Viaje de negocios
Le gustó: Condiciones de la propiedad
Upscale Howard Johnson’s
The photos of this “hotel” are really deceiving.. there is no lobby. It is like an upscale Howard Johnson’s type of hotel w rooms all in a row and parking out front. I guess the location is the best thing as it is literally next to the racetrack. I had a pet w me which they were great about putting out bowls for. It is just a nicely done room. AC window unit. There was hair in the shower that was missed by the maid. Just fine if you need a place to land. Beds were nice and bedding was nice but if you are looking for any sort of standard “hotel”. This is not it.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management, el 22 oct. 2023
Hello Carrie, We thank you for your feedback. We don't have any records in your stay of you having any dissatisfaction what so ever. We would have hope you would have brought any and all concerns while you were in-house. Thus, giving us the opportunity in making your stay a more enjoyable one. Best Regards, The Brentwood Hotel

10/10 Excelente

kate

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed one night off season at The Brentwood. Truly was a lovely experience. Also was writhin bike/ walking distance from my friends. I enjoyed the location and even got to see the horses that were still in Saratoga, walk to the track in the morning with their trainers/ handlers. There was a nice small bar on property, and an area outside to sit and have coffee wine food if you wanted. fire pit at night. Plus some charming lights all around the hotel. For the season I believe this location couldn’t be better literally across street from the track. I imagine the scene is quite different in summer with the crowds and hotel price might triple. But off season it was absolutely perfect- in clueing the price. Room was perfect and charming.also very quiet. I will definitely stay there again. And will recommend to friends.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management, el 16 oct. 2023
This is so wonderful to hear... you left us dancing in the rain! Thank you very much. We try to go over and beyond the call of duty for all our guests. It is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. It's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. We can not wait to have you and your pup stay with us again. Have a beautiful day and come back soon!

6/10 Aceptable

Cliente verificado

Viaje en grupo
It was as expected for and price and area. Grungie yet affordable.
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Management, el 9 oct. 2023
Hello Mr. Alex, We thank you for your feedback. We don't have any records in your stay of you having any dissatisfaction. We would have hope you would have brought any and all concerns while you were in-house. Thus, giving us the opportunity in making your stay a more enjoyable one. We hope you give us another chance and allow us the honor to serve you once more. Best Regards, The Brentwood Hotel

10/10 Excelente

Jean-Francois

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management, el 28 oct. 2023
Wow, Wow & Wow you have us dancing and smiling, we are extremely thankful to you for choosing and allowing us the honor to serve you. We appreciate your feedback and will be certainly sharing it with all of our staff.

8/10 Bueno

Michael

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
This is a no frills venue. When you see it you’re not sure what to make of it but it is clean and pleasant. There is no interaction with staff as everything is done remotely which is slightly unique but not offensive. I recommend completing the registration process well ahead of arrival so you don’t have to wait for your room entry code.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management, el 8 oct. 2023
We are humbled, honored and extremely thankful to you for your feedback and compliments. It is with hearts of joy we thank you for allowing us to serve you.

10/10 Excelente

Jean

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Staff, el 19 sept. 2023
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

8/10 Bueno

Michaela

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Servicios
Room was pretty clean aside from the 6 living flies in the room when we got there. I understand the property is close to the horse racing facility, but there are ways to prevent this. Nothing came with the room, no bottles of water coffee anything like all had to be paid for if you wanted it. Room was definitely smaller than anticipated but it was clean. Beds were comfy. It was quiet and peaceful.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Staff, el 19 sept. 2023
We appreciate the opportunity and privilege you allowed us to serve you. We will review the items you noted and share with management.

10/10 Excelente

Donald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de The Brentwood Hotel, el 15 sept. 2023
This is music to our ears! We know you have choices in your hotel stay, we are very thankful to you for choosing and allowing us to serve you.

10/10 Excelente

Dawn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the friendly customer service, decor and location! Hope to return next summer.
Se hospedó 1 noche en septiembre de 2023
Respuesta de The Brentwood Hotel, el 15 sept. 2023
This is so wonderful to hear... you left us dancing in the rain! Thank you very much. We try to go over and beyond the call of duty for all our guests. It is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. It's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. We can not wait to have you stay with us again. Have a beautiful day!

10/10 Excelente

Meghan

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautifully designed motel! It was super easy to check in and out. Will be going again!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Staff, el 4 sept. 2023
We are humbled, honored and extremely thankful to you for your most wonderful compliments. It is with hearts of joy we thank you for allowing us to serve you.

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Lovely hotel, very clean and perfect location.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Staff, el 4 sept. 2023
We know you have choices in your hotel stay, we are very thankful to you for choosing and allowing us to serve you.

6/10 Aceptable

Slade

Viaje en pareja
No le gustó: Servicios
The advertisement online was very deceiving. This is not a hotel, it is a motel. It was separate from the rest of the bar and lounge facility. It was located across the street. It was also not stated that the bar/ lounge facility was closed on Mondays was one of the big reasons we wanted to stay there from the pictures online. A side note also is that anything you use coffee /drinks that are supplied in the room will be charged to you at extra charge. The rooms were very small. The rooms were very clean and okay for a one-night stay.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Staff, el 23 ago. 2023
Dear Slade,I hope this message finds you well, and I want to start by expressing my sincerest gratitude for choosing Brentwood Hotel for your recent stay. We deeply value your patronage and appreciate the opportunity to serve you as one of our esteemed guests.I have received your feedback regarding your recent experience at our hotel, and I am genuinely sorry to hear that it did not meet your expectations. Please accept my heartfelt apologies for any inconvenience or disappointment you may have experienced during your stay. Your feedback is invaluable to us as it allows us to identify areas where we can improve and enhance our guest experience.I understand that one of the areas of concern was related to our bar facilities. We take your comments seriously, and I would like to clarify some details about our bar and its operating hours. As you mentioned, the bar is located adjoining the building. We take pride in offering a relaxing atmosphere for our guests to unwind and enjoy a refreshing drink.However, it appears there might have been some confusion regarding our bar's operating hours. We always strive to provide accurate information to our guests, and I apologize if there was any discrepancy between what was advertised online and the actual operating hours. We will certainly review our online listings to ensure they accurately reflect our bar's hours of operation.Regarding the nearby Horseshoe bar across the street, I understand that this may have caused some confusion during your stay. While we are not affiliated with the Horseshoe bar, we are committed to providing our guests with information about local attractions and amenities to enhance your overall experience. I apologize if there was any misunderstanding in this regard.Your feedback is incredibly important to us, and we thank you for your business.

10/10 Excelente

Kim, CMCH

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Been dying to stay here as we are avid track rats and we were lucky enough to score a last minute room. The place did not disappoint - walkable to a wonderful bar that served a terrific breakfast and we were able to see the horses walking right by our room and over to the back stretch to get ready for the day! The room was quit pleasant, shower amazing. I would say however that I would not stay here on a weekend as the bar next door has live bands at night. We will be back and make sure it's for more than one night!
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Staff, el 14 ago. 2023
This is so wonderful to hear... you left us dancing in the rain! Thank you very much. We try to go over and beyond the call of duty for all our guests. It is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. It's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. We can not wait to have you stay with us again. Have a beautiful day!

10/10 Excelente

Michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful boutique. Nice staff. Close to track. Top rating!
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Staff, el 12 ago. 2023
Thank you very much. We try to go over and beyond the call of duty for all our guests. It is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.We trust you had the privilege to enjoy our wonderful city with numerous attractions, restaurants and shopping.Again, let me thank you for taking your very valuable time to complete the survey on your stay with us. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excelente

Amanda

Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Staff, el 12 ago. 2023
Thank you for choosing and allowing us to serve you. It was a true honor to have you stay with us.

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Management, el 3 ago. 2023
You left us dancing in the rain..... this is so wonderful, thank you and please come back soon.

10/10 Excelente

Mariana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The cutest place, clean and with more amenities in the room that I expected. Small bar with a wonderful bartender able to accommodate and chat with a family. My 9 year old had cream soda and canned sardines for the first time and was in love with this place. So close to everything Saratoga has to offer.
Se hospedó 2 noches en julio de 2023
Respuesta de Hotel Staff, el 27 jul. 2023
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. We have informed our guest service agents and department about your survey response choices. They have asked me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.We trust you had the privilege to enjoy our wonderful city with numerous attractions, restaurants and shopping.Again, let me thank you for taking your very valuable time to complete the survey on your stay with us. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Unexpected Delight
Great location — near racetrack & good Italian restaurant. Quaint, small establishment with cozy small bar with super bartender(Abel) !
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Staff, el 27 jul. 2023
You left us dancing in the rain..... this is so wonderful, please come back soon.

10/10 Excelente

Brian

Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Staff, el 27 jul. 2023
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Julie at Brentwood Hotel , el 14 jul. 2023
Thank you for choosing and allowing us to serve you. It was a true honor to have you stay with us.

8/10 Bueno

Byron

Se hospedó 2 noches en junio de 2023
Respuesta de Hotel Staff, el 10 jul. 2023
We thank you for sharing and allowing us the honor to serve you.

10/10 Excelente

Kirsten

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Hotel Staff, el 9 jun. 2023
We thank you fr taking your most valuable time to share with us on your stay, we know you have choices in your of sleeping accommodations, it is an honor from you choosing us in allowing us the privilege to serve you. thank you for the choices you made from choosing us. Have a blessed fantastic day.

10/10 Excelente

Jessica P

Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Staff, el 21 may. 2023
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all of our guests. I have informed our guest service agents about your compliments from the survey choices. They said thank you, it is truly an honor to have the opportunity to serve you.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts, and takes the time to say thank you.We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.Again, let me thank you for your response. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excelente

Tracey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Delightful Little Gem
Beautiful room, the bed was super comfortable, the bedding was quality, shower head was excellent. We stayed during the off season and it was quiet. Check in and out we’re simple and text responses from hotel were prompt and helpful. Would definitely to stay again.
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Staff, el 19 abr. 2023
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your comments about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. I have informed our guest service agents about your compliments; they have asked me to say thank you it is an honor having the opportunity serving you. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. But it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.Again, let me thank you for choosing us. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excelente

Karen, Brooklyn

Se hospedó 2 noches en abril de 2023
Respuesta de Hotel Staff, el 10 may. 2023
On behalf of our hotel staff, I am writing to let you know how delighted we are to receive your most excellent comments about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all of our guests. I have informed our guest service agents about your compliments, they have asked me to say thank you it is an honor having the opportunity serving you. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately access the quality of the accommodations and services we provide.Again, let me thank you for choosing us. We’re committed to total guest satisfaction, and we look forward to your next visit.

8/10 Bueno

Rachel

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2023
Respuesta de Hotel Staff, el 4 abr. 2023
Thank you for the honor and privilege in choosing us for your sleeping accommodations. We appreciate your business and thank you specially

10/10 Excelente

Karyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful place! Very comfortable and hotel staff were available and answered any questions we may have had right away. We were a little bummed the bar on site was closed for repair, but we found some local places downtown. Everything was great, we did find it warm in the room and hard to cool down since temperatures are regulated by staff. But had a great stay would def come again for sure!!!
Se hospedó 2 noches en marzo de 2023
Respuesta de Hotel Staff., el 28 mar. 2023
Word's are inadequate to express the joy and happiness you have brought to our Amazing staff. We are very thankful, pleased and honored in having the privilege to serve you. We look forward to seeing you again soon.

10/10 Excelente

Sara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2023
Respuesta de Hotel Staff, el 25 mar. 2023
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all of our guests. I have informed our guest service agents and department about your compliments. It is an honor to have the opportunity in serving you and your group. It is wonderful to know your friends enjoyed their stay. We will continue to make upgrades as you return next year.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts, and takes the time to say thank you.We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.Again, let me thank you for your kind words. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Staff, el 21 mar. 2023
Thank you for choosing and allowing us the honor to serve you. Have a fantastic day, see you again.

10/10 Excelente

Shyna, Ozone PArk

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very cute and clean! Would highly recommend for a short trip upstate.
Se hospedó 2 noches en febrero de 2023
Respuesta de Marcus, el 13 feb. 2023
Thank you Shyna! It was a pleasure having you with us at The Brentwood!

10/10 Excelente

Suzette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The loveliest place to stay!
Could not have enjoyed my stay more. Such a stylish and comfortable getaway. The manager was super communicative and helpful. Will for sure visit the Brentwood Hotel again!!
Se hospedó 2 noches en febrero de 2023
Respuesta de Marcus, el 8 feb. 2023
Thank you for the kind words and being such a wonderful guest! I look forward to having you back at The Brentwood with your full crew!

10/10 Excelente

Sandra

Se hospedó 1 noche en noviembre de 2022
Respuesta de Marcus, el 20 nov. 2022
Thank you Sandra!

6/10 Aceptable

Amanda

Meh.
While the room was cute, it was def done cheaply. The shower was LOUD. The shower curtain went into the shower making it impossible to shower. Water went all over floor. The space heater broke the outlets so the 1st night only 1 outlet worked.
Se hospedó 2 noches en octubre de 2022
Respuesta de Marcus, el 9 nov. 2022
Hi Amanda, We're sorry to hear that your stay was less than perfect. The room you stayed in is our handicapped accessible room which necessitates a smooth transition into the shower for those with reduced mobility and is not our standard shower. We will take a look at the shower today, and wish that we were made aware of your issues during your stay as we're quick to respond and fix concerns, as we did with replacing your space heater and fixing the outlet. We hope to have another opportunity to delight you on a future stay!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2022
Respuesta de Marcus, el 25 sept. 2022
Thank you for the great review! We hope to see you again on your next trip to Saratoga Springs!

10/10 Excelente

Angie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en septiembre de 2022
Respuesta de Marcus, el 25 sept. 2022
Thank you for the great review! We hope to see you again on your next trip to Saratoga Springs!

8/10 Bueno

Robert

Se hospedó 1 noche en julio de 2022
Respuesta de Hotel Management, el 13 nov. 2023
Thank you for the great review! We hope to see you again on your next trip to Saratoga Springs!