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Opiniones de Clarion Hotel & Conference Center

2.5 out of 5
Clarion Hotel & Conference Center
233 Lowe Dr, Shepherdstown, WV

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 62 de 218 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 80 de 218 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 53 de 218 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 218 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 218 opiniones" "

7.8/10

Limpieza

8.4/10

Servicio y personal

8.0/10

Servicios

7.6/10

Condiciones de la propiedad

Opiniones

2/10 Terrible

Andrew

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay!
Really great bar in this hotel with solid food and drink offerings. Hotel facilities could use an update but overall good experience and very comfortable bed. Shepherdstown is a great little town to visit!
Se hospedó 1 noche en marzo de 2020
Respuesta de Clarion Hotel, el 21 abr. 2020
Thank you so much for your review! We hope to see you again soon!!

8/10 Bueno

Joseph

Viaje familiar
Le gustó: Limpieza y servicio y personal
Heater needs service
Se hospedó 1 noche en febrero de 2020
Respuesta de Lisa W., el 2 mar. 2020
Thank you for telling us about your stay. May I ask what room you were in so that we can address this issue? Thank you!

8/10 Bueno

Lorraine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2020
Respuesta de Lisa W., el 25 feb. 2020
Thank you for taking the time to rate your recent stay at the Clarion Hotel. We hope to see you again soon.

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en febrero de 2020
Respuesta de Lisa W., el 18 feb. 2020
Thank you for taking the time to rate your experience at the Clarion Hotel.

6/10 Aceptable

Robert

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020
Respuesta de Lisa W., el 4 feb. 2020
Thank you for taking the time to tell us about your recent stay. We hope to see you again.

8/10 Bueno

Don

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I was very pleasant.
Se hospedó 1 noche en enero de 2020
Respuesta de Lisa W., el 6 ene. 2020
We are happy you enjoyed your stay!

10/10 Excelente

Gavin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel and very good value!
Se hospedó 2 noches en noviembre de 2019
Respuesta de Lisa W., el 3 dic. 2019
Thank you for taking the time to tell us about your recent stay!

6/10 Aceptable

Andrea, Central VA

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
I needed a room in Shepherdstown. This was the nicest hotel, but it is pretty worn. The rooms were clean and the staff was friendly, but the sheers were ripped to shreds. Yes, really completely ripped. Like there had been a cat in the room prior to our stay. I could not believe they'd put a customer in that room! Better to remove the sheers. The bathroom had seen far better days. The sink was terrible. It looked like someone had taken a hammer to it. Same with the electrical outlet; it was cracked in pieces and barely hanging to the wall. How much could that cost to replace? The bathtub grout could never get clean again. I didn't feel the place was dirty, and the painting in the room felt fresh, but the entire place felt dated and old.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Lisa W., el 3 dic. 2019
On behalf of the entire management team, I apologize for the status of your room. I have been in touch with our housekeeping manager to ensure that something is done. I hope this doesn't deter you from staying with us in the future.

10/10 Excelente

Sherry

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everyone was cheerful, kind and considerate. Very helpful and friendly. I really felt at home.
Se hospedó 5 noches en noviembre de 2019
Respuesta de Lisa W., el 26 nov. 2019
Thank you for taking the time to tell us about your recent stay. We are so happy to hear that it felt like home! We hope to see you again!

8/10 Bueno

JohnM, Middleburg, VA

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like that everything is self-contained with restaurant, a real fitness center, etc. on site. Price was good too.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Lisa W., el 4 nov. 2019
Thank you for letting us know how your stay was at the Clarion. We hope to see you again soon!

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The hotel staff was very good. Always professional and friendly. The room was clean but had peeling wallpaper and torn carpet and needed updating.
Se hospedó 1 noche en octubre de 2019
Respuesta de Lisa W., el 24 oct. 2019
Thank you for choosing to stay with us again at the Clarion. We agree that the hotel is in need of updating. We are in the process! May I ask which room you stayed in so that I may have maintenance come fix up the room?

8/10 Bueno

Joseph

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quiet and comfortable
Nice quiet location close to downtown Shepherdstown. Comfortable bed.
Se hospedó 1 noche en octubre de 2019
Respuesta de Lisa W., el 21 oct. 2019
Glad to hear you enjoyed your stay. We hope to see you again!

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bar and restaurant on site. Room was in poor condition.
Se hospedó 1 noche en octubre de 2019
Respuesta de Lisa W., el 21 oct. 2019
I'm happy to hear that you enjoyed our restaurant, however, I apologize on the status of your room. May I ask what room you had so that we can take a look at it?

8/10 Bueno

Tammy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overnight stay for a wedding.
In town for a wedding and loved the fact that we could check in at noon to get ready. Front desk staff was nice. Rooms were clean and comfortable.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Lisa W., el 20 sept. 2019
We are so pleased that you enjoyed your stay with us. We hope to see you again!

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The setting was nice and tucked away yet still very close to downtown. It was quiet despite a conference going on. The breakfast was tasty and filling and very reasonable cost.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Lisa W., el 20 sept. 2019
We are pleased that you enjoyed your stay with us. We hope to see you again soon!

6/10 Aceptable

Sandra

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Lisa W., el 1 sept. 2019
Thank you for taking the time to rate your previous stay.

8/10 Bueno

MR

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was well cleaned and stocked for an overnight stay, however, I do suggest management have routine touch ups done to cover markings what appears to be scrapes on the walls from possible guest luggage brushing against the paint leaving behind visible marks. The air conditioning was wonderful the room was well cool and comfortable and Ramsey's Tavern is the best margaritas freshly made and sizable!
Se hospedó 1 noche en agosto de 2019
Respuesta de Lisa W., el 29 ago. 2019
Thank you for telling us about your recent stay. We are glad to hear that you enjoyed yourself! We agree with the markings - it's in the works and we are excited to get a facelift.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza
Se hospedó 1 noche en agosto de 2019
Respuesta de Lisa W., el 29 ago. 2019
Thank you for taking the time to rate your recent stay with us.

8/10 Bueno

Melanie

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Lisa W., el 20 ago. 2019
Thank you for taking the time to rate your previous stay with us. We hope to see you again in the future!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2019
Respuesta de Lisa W., el 14 ago. 2019
Thank you for taking the time to rate your stay with us.

6/10 Aceptable

shaon

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Lisa W., el 4 ago. 2019
Thank you for taking the time to rate your recent stay with us.

6/10 Aceptable

Joyce, Oxib Hill, MD

Viaje en grupo
Not particularly senior citizen friendly. 2 lamps in room 116 were not working. Safety bars in the bathroom would have been nice. The toilet is low enough to function as a potty chair.
Se hospedó 1 noche en junio de 2019
Respuesta de Lisa W., el 4 jul. 2019
I'm sorry to hear that you had issues with the room. Did you notify front desk that the lamps were not working? We could have placed new lightbulbs in the rooms. Also, we have handicap rooms available that have the grab bars in the bathrooms. I hope if you are ever in the area again that you give us another chance to impress you!

8/10 Bueno

Ashley

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en junio de 2019
Respuesta de Lisa W., el 3 jul. 2019
Thank you for taking the time to rate our property. We hope to see you again!

8/10 Bueno

Robertobaggio

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The check in people -- two bored teenagers -- when we arrived at 7 pm on Saturday, after 90 miles of biking, were outstandingly unhelpful. It took them three tries to give us working keys that opened the door to a room that was not already occupied by other customers. Not a good start. The hotel though was nice. Well appointed and comfortable. The bar/tavern is good, handy, and manned, or wo-manned, by very professional people serving comfort food in a comfortable place.
Se hospedó 1 noche en mayo de 2019
Respuesta de Lisa W., el 2 jun. 2019
I am sincerely sorry that you had such a bad experience at check in. I am embarrassed. I have taken care of this matter on my end and hope this doesn't deter you from returning to the Clarion.

6/10 Aceptable

David

A night’s stay
So, I wanted to give a good review, but if I am honest my stay was mediocre. The bed was okay but not fantastic. The carpeting in the room was bunched up. The air conditioner was extremely loud which somewhat defeated the idea of a “quiet room’ that I asked for. The bathroom was small, but the toilet worked well and the shower had good water pressure although the curtains were close to the tub so they kept bumping into you during the shower. The room wasn’t terrible and there is not many choices for lodging in Shepardstown, but for the rate we paid I expected a better room with better amenities. I felt that the hotel was not a good value. I would stay there again in the future, but for the price they charge they need to upgrade the amenities.
Se hospedó 1 noche en mayo de 2019
Respuesta de Lisa W., el 2 jun. 2019
Thank you for taking the time to let us know about your stay. We agree that the hotel needs an update. We are in the process of renovations. We hope this doesn't discourage you from returning and hope you come to visit us.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en mayo de 2019
Respuesta de Lisa W., el 22 may. 2019
Thank you for taking the time to rate our property!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en abril de 2019
Respuesta de Lisa W., el 30 abr. 2019
Thank you so much for the 5 out of 5 stars!

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property and area. Near Harpers Ferry, WV, a National Historical site & Antiem Battle Ground in Maryland for the Civil War Battle ground.
Se hospedó 1 noche en marzo de 2019
Respuesta de Lisa W., el 4 abr. 2019
We are happy to hear that you enjoyed Shepherdstown and the surrounding areas. Come see us again if you are ever in the area!

8/10 Bueno

Jeff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Business Trip
Stayed here because it was convenient to the University I was giving a talk at the next morning. The room was nice and clean as one would expect. But the bathroom was dated and the TV was still analog, no digital TV in my room anyway. You have to pay for breakfast here, so if you are in a hurry it would be cheaper and easier to grab something at the coffee shop in Shepherdstown. I did enjoy the quite location of the hotel and the front desk people were pleasant and helpful.
Se hospedó 1 noche en marzo de 2019
Respuesta de Lisa W., el 19 mar. 2019
Thank you for taking the time to tell us about your recent stay. I am sorry to hear that you found your bathroom and your TV unsatisfactory. We are currently in the process of starting renovations so your comment helps us to see what needs attention. Again, thank you for taking the time to tell us about your stay. We hope to see you again if you are back in the Shepherdstown area!

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Very disappointed in the room. I had been going there on/off for several years and was shocked at the condition of the room. Maybe they are getting complacent thinking no one cares.... I won't stay there again - for the money there are places in Martinsburg that are much nicer and only 5-10 minuets further down the road. Here is what I sent the Management: 1. Walls were dirty - scars and marks from luggage and other unknown substances. 2. Room door handle was loose and hanging down - every other door handle on the floor was upright - should have been and easy fix and pretty obvious it needed repair. 3. Left closet door handle was almost off - once again - very obvious and should have been an easy repair. 4. Bathroom sink very cracked. 5. Bathtub faucet stuck out from the wall almost a quarter of an inch - why? Obviously not installed correctly.
Se hospedó 1 noche en febrero de 2019
Respuesta de Lisa W., el 7 feb. 2019
Mr. Brumm, please allow me a second time to apologize for your unsatisfactory room. As I stated before, the housekeeping manager and maintenance were notified of the issues you stated with that room and are taking care of them. If you are ever in Shepherdstown again, we would love to have another chance to impress you.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice bar and restaurant inside with a upscale feel.
Se hospedó 1 noche en diciembre de 2018
Respuesta de Lisa W., el 3 dic. 2018
Thank you for your review!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2018
Respuesta de Lisa W., el 3 dic. 2018
Thank you for your rating of our hotel!

8/10 Bueno

Kerry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2018
Respuesta de Lisa W., el 3 dic. 2018
Thank you for your rating of the Clarion Hotel in Shepherdstown, WV!

6/10 Aceptable

Jean, Long Island, NY

Viaje familiar
Le gustó: Limpieza y servicio y personal
Comfortable with pleasant staffing, what disappointed me with my experience here was the set of curtains on our first-floor window, which were torn into shreds. I told the front desk about it, nothing changed. Grant this was Thanksgiving weekend and maintenance staff might have been short. Also, breakfast is not worth the price, including the coffee, which does not include refills. The lobby offered complimentary coffee only one of our two mornings there.
Se hospedó 2 noches en noviembre de 2018
Respuesta de Lisa W., el 25 nov. 2018
I am sorry to hear that your curtains were shredded. The shipment for the curtains have not be received just yet, but it will get fixed. We offer free coffee in the lobby on weekends but always have extra coffee for your room at the front desk. We hope to see you again on your next trip to Shepherdstown!

4/10 Malo

Janette, Morgantown WV

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
The location is great to spend time touring the history of Sheperdstown and Hapers Ferry. The hotel restaurant was highly rated so we decided to stay there for dinner. We arrived at little after 5:00 pm and were one of the first to arrive for dinner. Our waitress exhibited the behaviors of being under the influence, slurred speech, confusion and slow functioning. We waited for over 2 hours and only received one drink and a basket of rolls. When we ask to see the manager, the bartender was the manger and helped get our food prepared from the kitchen and brought it to the table. Another waiter there also helped. The food was very good but we did not get to leave the restaurant until over 3 and a half hours later. We were offered no discount on the bill. The shower was broken in our room the next morning. No water would come out of the faucet nor the shower when turned on. The girl at the desk said maintenance was not in yet and the only option was to move us to another room but she did not have one available at that time. We managed without a shower and when we returned late afternoon, the shower was repaired. Duck tape was used across the floor in front of the bathroom door to keep the separation from the carpet to the tile from being a hazard. There was no manager available when we checked out the next morning. We were offered a comment card to complete. No discount nor any incentive was offered. I will not return there on my next trip nor can I refer family and friends.
Se hospedó 2 noches en octubre de 2018
Respuesta de Lisa W., el 31 oct. 2018
Thank you for telling us about your recent stay with us at the Clarion Hotel. I am absolutely embarrassed that your time at our hotel went this way. I can assure you that we strive to provide the best service possible, but this, we failed miserably. For that, I am sincerely sorry. I have notified our General Manager of your concerns regarding our wait staff in the Rumsey. As far as a discount is concerned, we are unable to give discounts on prepaid reservations through third party websites. However, if you choose to give us another try, please reach out to me personally. I hope you have a great rest of your week.

8/10 Bueno

Frank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2018
Respuesta de Lisa W., el 23 oct. 2018
Thank you for telling us about your recent stay. We hope to see you again soon!

8/10 Bueno

Di, Pittsburgh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay. Staff friendly....especially housekeepers.
Se hospedó 1 noche en octubre de 2018
Respuesta de Lisa W., el 17 oct. 2018
Thank you for your kind words. We hope to see you again on your next trip to Shepherdstown!

6/10 Aceptable

Wanda, Wv

Le gustó: Limpieza y servicio y personal
Needs some updating. Carpet warn and stained lighting is too dim. The breakfast was around $10 per person and equivalent to the free breakfast at most hotels.
Se hospedó 1 noche en octubre de 2018
Respuesta de Lisa W., el 15 oct. 2018
Thank you for taking the time to tell us about your recent stay. Since we have two full-service restaurants in our hotel, we do not offer a complimentary breakfast. We hope to see you again soon in spite of it! :)

10/10 Excelente

James, Maryland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel close to AT when we needed to pick family up from their AT walk.
Se hospedó 1 noche en octubre de 2018
Respuesta de Lisa W., el 12 oct. 2018
Thank you for your feedback!

8/10 Bueno

Tom, FL

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Comfortable, clean room. The only downer was that the restaurant was under renovation. Pub fare was very good. We were pleasantly surprised. Too bad it is so far off the interstate (about 20 minutes), but it is set in a nice community with plenty of restaurants of with varied menus in the area.
Se hospedó 1 noche en octubre de 2018
Respuesta de Lisa W., el 9 oct. 2018
I am pleased to hear that you enjoyed your stay with us and got to take advantage of our Tavern. The Tavern is our only restaurant that is open for lunch and dinner. The restaurant you were referring to is only open for breakfast. We hope to see you again soon!

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location was great: close to Antietam and the town of Shepherdstown (adorable!!!) Cleaning staff was lovely - friendly and helpful! Front desk staff the evening we checked in - let's just say we felt like we were an inconvenience rather than a welcomed guest. The hotel has seen better days. Grout was icky, shower head wasn't great - shower faucet was faulty. The door "chain" was hanging off - two of the screws were out of the door.
Se hospedó 1 noche en septiembre de 2018
Respuesta de Lisa W., el 1 oct. 2018
We are happy to hear you fell in love with Shepherdstown. It's such a beautiful small town! However, I am sorry to hear that the Front Desk staff was not attentive like they should be and your room was not up to par. I hope that you give us another chance to impress you.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2018
Respuesta de Lisa White, Front Desk Manager, el 19 sept. 2018
Thank you for staying with us!

10/10 Excelente

BillieJo, Shepherdstown, WV

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay was wonderful! IU kept locking myself out of my room, doing laundry, and the clerk could have been hateful and annoyed, but she wasn't. She laughed with me and gave me keys when I needed them. I love it!
Se hospedó 1 noche en septiembre de 2018
Respuesta de Lisa White, Front Desk Manager, el 19 sept. 2018
I'm so glad you enjoyed your stay with us! We hope to see you again soon!

6/10 Aceptable

Laura

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en agosto de 2018
Respuesta de Lisa White, Front Desk Manager, el 19 sept. 2018
Thank you for staying with us. We hope to see you again soon!

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2017

6/10 Aceptable

AJ, Virginia

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Nice Staff but Rooms are Lacking
Needed a quick place to stay for one overnight in Sheperdstown -- it was adequate for that need but I wouldn't recommend. Room air conditioner was extremely loud and we had to turn it off to sleep; cable tv wasn't working (fuzzy reception); and half the pillows were falling apart. That said, it was clean, the facility felt secure and the staff was very nice.
Se hospedó 1 noche en agosto de 2017

8/10 Bueno

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2017

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Good for a night
The hotel staff is beyond friendly and welcoming. The hotel room is fair and was fine for a night.
Se hospedó 1 noche en agosto de 2017

10/10 Excelente

Mark, Shepherdstown West Virginia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
nice conference hotel with lots of amenities
it was a required Hotel but I enjoyed my stay there
Respuesta de General Manager, el 19 dic. 2016
Thank you for taking the time to tell us about your recent stay. We hope to see you again if you are ever in the area!