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Opiniones de Sarai Resort & Spa

5 out of 5
Sarai Resort & Spa
Wat Damnak Village, Salakamreuk, Siem Reap

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 359 de 479 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 93 de 479 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 12 de 479 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 479 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 479 opiniones" "

9.4/10

Limpieza

9.6/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Franck

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Ms.Riya, el 28 ene. 2024
Dear Franck,Greetings from Saria Resort & Spa.Many thanks for your feedback.Thanks you so much for taking the time to stay at our resort during your vacation. we blessing you all the best and hope you have a great day.Best regards,Riya ( Ms.) and Sarai family

6/10 Aceptable

Franck

Viaje en grupo
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Ms.Riya, el 27 ene. 2024
Dear Franck,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort. we blessing you all the best and have a nice day.Best regards,Riya (Ms.) and Sarai family

10/10 Excelente

Nadia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel en Siem Reap
Excelente hotel! El personal es muy amable y servicial! El desayuno es muy completo! Muy buena ubicación!
Se hospedó 3 noches en febrero de 2023
Respuesta de Ronnie, el 13 feb. 2023
Dear Nadia,Warmest greetings from Sarai's Family.We are thankful for choosing us as your accommodation during your wonderful vacation.Your 10-score recommendation is valuable to us and we are appreciated your comment.And thanks again for sharing your experience to the world.We are looking forward to welcoming you again shortly.Best regards,Sarai Family

10/10 Excelente

Miguel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Todo muy bien! Solo que se les va mucho la energía eléctrica.
Se hospedó 3 noches en abril de 2019
Respuesta de Ronnie, el 26 abr. 2019
Dear Miguel, Greetings from Sarai Resort & Spa. Many thanks give a great review for us; we really appreciated it and we hope see you again for your next vacation. Best regards, Muy MEAN

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 4 noches en diciembre de 2017
Respuesta de Jack, el 10 feb. 2018
Dear Value Guest, Greeting from Sarai Resort & Spa! Thanks for your value time for write the best review for us and share to around the world, we are really appreciated for your feedback and would be share to our team accordingly. We hope see you again for next trip. Best regards, Muy/eCommerce Executive/ Sarai Resort & Spa

10/10 Excelente

Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel y servicio
Great Hotel, Great service, wonderful people, would definetly stay here again!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

padre familia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien decorado y buen estado, trato amabilísimo
Recomendable por el conjunto de lo que ofrece . Hotel pequeño, pero muy cuidado y orientado a ofrecer una estancia agradable y confortable
Respuesta de Yorn Malay, el 24 oct. 2016
Dear Padre, Greeting from Sarai Resort & Spa, Thanks for your kind rating us. We work hard to make sure our valued guest meet their expectation during their stay at our resort. Looking to welcome your upcoming to Sarai Resort again. With Best Regards, Malay ( Mr. )

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
ottimo

10/10 Excelente

Huijia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is beautiful hotel and private pool in the room!
Se hospedó 2 noches en abril de 2024
Respuesta de Ms.Riya, el 2 may. 2024
Dear Huijia,Greetings from Sarai Resort & Spa.Many thanks for your feedback.We thank you so much for taking the time to stay at our resort and gave positive experienced for us. It's nice to hear that you found a nice place and a nice room to stay while your vacation in Siem Reap province. We hope you have a great day and we are wishing you all the best. we are looking forward to welcoming you back soon at the next time.Best regards,Sarai family

4/10 Malo

Adam, Surrey

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Watch out for bait and switch rooms. I booked and pre paid their best room, upon check-in was told that room was not available by a nervous looking receptionist but that I was getting a better UPGRADED room. That was most definitely not the case as we entered the room that was HALF the size of the room I had paid for and the pool was green!. Told them this was not acceptable and after some 20 minutes of back and forth of me having to prove that the room they gave me was far less cost than what I had paid for they finally gave me at least a comparable room in size which still had a green water pool by the way. Which begs the question why not that room in the first place. I believe this is a scam they are running. I really tried to like it afterwards despite this major issue but they kept letting me down, from the soggiest waffles, tiny portions, extra charges if you want a fresh pulled coffee at breakfast, dismal menu. I decided I would absolutely not be spending another dime in this hotel. After coming from another hotel (Borei) that was half the price and way wayyyy better service and in every facility aspect. This is most definitely not a 5 star hotel and I am not surprised it's a ghost town and will most likely be out of business soon.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

SEIRYU

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
パプストリートなどの観光地からは少し離れていますが、その分、静かです。離れていると言ってもパブストリートへはトゥクトゥクで数分で、歩こうと思えば歩けます(徒歩だと10分ちょっと)。 プールも大きいし、有料ですがランドリーやマッサージのサービスもあるし、レストランも美味しかったです。レストランはカンボジア料理のほか、西洋料理もあるので助かりました。モロッコ風の雰囲気もオシャレでした。 スタッフは親切で気さくでリラックスできました。有料ですが、ホテルの方で車を出してくれて、遺跡巡りのプライベートツアーも頼めたのでかなり便利でした。ツアーでは冷たいおしぼりに、とても冷えた水もくれました。 テレビの不具合などがありましたが、最上級の最高級ホテルではないので、ご愛嬌です。コスパよくカジュアルなステイをしたいならオススメです。良いホテルでした。
Se hospedó 4 noches en abril de 2024
Respuesta de Ms. Riya, el 20 abr. 2024
親愛なるセイリュウ様サライ リゾート & スパからこんにちは。フィードバックをお寄せいただきありがとうございます。私たちのリゾートにご滞在いただき、経験を共有していただき、誠にありがとうございます。 サンベッドのある広いプールサイド、マッサージ、レストランサービスの美味しいアジア料理と西洋料理などのサービスをお楽しみいただけたと伺い、大変嬉しく思います。 さらに、当リゾートはホテルからそれほど遠くなく、パブストリートまでは徒歩わずか 10 分、トゥクトゥクなら片道わずか 2.00 ドルで約 5 分です。皆様が素晴らしい一日をお過ごしいただけるよう、心よりお祈り申し上げます。よろしくお願いします、リヤとサライ一家

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Ms.Riya, el 24 abr. 2024
Dear Jason,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and gave a good score for us. We are wishing you all the best and we hope you have a wonderful day.Best regards,Riya and Sarai family

10/10 Excelente

curtis

Le gustó: Limpieza, servicios, condiciones de la propiedad
Truly a beautiful place and I would love to stay here again
Se hospedó 3 noches en marzo de 2024
Respuesta de Naza, el 27 mar. 2024
Dear Curtis, Greeting from Sarai Resort a Spa. Thank you for choosing to stay with us during your vocation. We are so delighted that you were enjoyed with our service and we hope to see you again so soon for your next trip.Best regards,Naza (Ms.), Sarai Family

10/10 Excelente

Laurent

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in rapide et personnalisé, la chambre magnifique et le personnel au top. Je conseille vivement cet hôtel en plus pas loin de pub street
Se hospedó 2 noches en marzo de 2024
Respuesta de Ms. Riya, el 19 mar. 2024
Dear Laurent,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and sharing positive experienced. We're delighted to hear that you were satisfied our service such as quick check-in, professional and staffs helpful. Also the located is not far from the hotel that you can walk just take around 6 to 7 mins to get to the pub street.Once again, we thank you so much for your feedback and highly recommend our resort. we hope you have a wonderful day and we are wishing you all the best.Best regards,Riay and Sarai family

10/10 Excelente

Stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Old school charm, interesting architecture and design. Even the floor tiles capture your eye. Staff couldn't be nicer, as with all Cambodians we've ever known. Pool is nice. Looks like it could be used in a Bogart Bacall film noir. Price is spot on value. Really enjoyed it. Would love to go back someday.
Se hospedó 2 noches en marzo de 2024
Respuesta de Ms. Riya, el 13 mar. 2024
Dear Stephen,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and shared positive experience. We delighted to hear that you satisfied with our hospitality such as Staff couldn't be nicer, as with all Cambodians you've ever known, interesting architecture and design. The pool was nice and price was spot on value. It sound amazing that you found a nice place to stay during your vacation.Totally, we thank you so much for your impression. We hope you a great day and We wish you welcoming you back soon.Best regards,Sarai family

10/10 Excelente

Deborah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All of the staff were friendly and helpful. Breakfast was excellent, the pool was lovely and the environment relaxed and peaceful. We really felt lucky to be staying there.
Se hospedó 11 noches en febrero de 2024
Respuesta de Muy, el 9 mar. 2024
Dear Deborah,Greetings from Sarai Resort & Spa.Thank you for the great review for us.We're delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing exceptional service. It was a pleasure having you as our guest, and we hope to welcome you back again soon.Best regards,Sarai Family

10/10 Excelente

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is beautiful and all the staff were incredible. We can’t say enough good things about this hotel and our stay. We will definitely recommend this hotel to our family and friends travelling to Siem Reap!
Se hospedó 4 noches en febrero de 2024
Respuesta de Ms. Riya, el 6 mar. 2024
Dear Paul,Greetings from Sarai Resort & spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and shared positive experience. we're thrilled to hear that you satisfied our service such as beautiful hotel, our staff were incredible. we always try to completed what our guests need and requested. This review is really importation for the other travelers that they have plan to visit Siem Reap province in Cambodia that they can choose a good resort to stay during their vacation. Totally, once again we thank you so much that you recommend our resort to your family and your friends. We hope you have a great day and We blessing you all the best. Best Regards,Riya ( Ms. ) and family

10/10 Excelente

Alicia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Did not disappoint! The hotel was quick to respond and honor the one-way transfer from the airport (as per initial booking). The staff were gracious and accomodating. They packed us a breakfast for the early start to the temple circuit. The hotel was within walking distance to restaurants (or within easy access to tuk tuks). Will recommend!
Se hospedó 2 noches en febrero de 2024
Respuesta de Mr. Muy, el 29 feb. 2024
Dear Alicia,Greetings from Sarai Resort & Spa.Thanks for staying with us during your trip to Siem Reap, Cambodia.We are delighted to hear that you have been satisfied with our services during your stay.Your recommend is highly appreciated. We hope to see you again for your next vacation.Best regards,Sarai Family

10/10 Excelente

Patti

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Ronnie, el 21 mar. 2024
Dear Patti,Greetings from Sarai Resort & Spa.Thanks for 5 stars review for us, we hope to see you again for you next trip.Have a nice dayBest regards,Sarai Family

10/10 Excelente

Patti

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Helpful attentive staff. Hotel was like a palace. Many beautiful spaces. Pool and restaurant were great. Close to shopping and markets. Would stay again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Riya ( Ms. ), el 25 feb. 2024
Dear Patti,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to at our resort and shared positive experienced. we're thrilled to hear that we satisfied our service such as helpful attentive staff, hotel was like a palace, beautiful spaces pool and the restaurant were great, our resort close to shopping and market. it sounds great that you found a good place to stay during your vacation. We hope you have a nice day and we blessing you all the best. we are looking forward to welcoming you back soon.Best regards,Riya and Sarai family

10/10 Excelente

Claude

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic stay
Staff was fantastic. Clean comfortable and very reasonable Will stay here again
Se hospedó 2 noches en enero de 2024
Respuesta de Ms.Riya, el 27 ene. 2024
Dear Claude,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and shared experienced. we're thrilled to hear that you was enjoy our service such as staff was fantastic, clean comfortable. its wonderful that you found a good resort to stay during your vacation. we hopefully to looking forward to welcoming you back soon on your next time.We blessing all the best and have a nice day!Best regards,Riya(Ms.) and Saria family

10/10 Excelente

Lawrence

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Ms. Riya, el 26 ene. 2024
Dear Lawrence,Greetings from Sarai Resort & Spa.Many thanks for you feedback.We appreciate that you taking the time to stay at our resort during your vacation. we blessing you a great day and hope you have a safe on every trips.Best regards,Riya ( Ms. ) and Sarai family.

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic hotel and wonderful staff. Highly recommend
Se hospedó 4 noches en enero de 2024
Respuesta de Riya ( Ms. ), el 26 ene. 2024
Dear Michael ,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort during your vacation and share the experiences. we appreciate to hear that you was enjoy with our service such as wonderful staff and fantastic hotel. thank you for highly recommend about our resort.We hope you have a great vacation and we looking forward to welcoming you back at the next time.Best regards,Riya ( Ms. ) and Sarai Family

10/10 Excelente

Roy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved every aspect of the hotel...fantastic culinary choices and preparation for breakfasts .... creative and stunning architecture....our two story loft and adjoining second floor outdoor patio was spacious and unique....the staff were stunningly polite, accomodaing and proficient ...Roy Chubb ...Jan 2024 ...
Se hospedó 3 noches en enero de 2024
Respuesta de Ms. Riya, el 26 ene. 2024
Dear Roy,Greetings from Saria Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort while your vacation and shared your experience. we're thrilled to hear that you love aspect of the hotel, preparation for breakfasts, stunning architecture, staffs were stunningly polite, spacious and proficient. We hopefully you will have a wonderful day and we looking forward to seeing you soon on someday! Best regards,Riya (Ms.) and Sarai family

10/10 Excelente

Ralph

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tolles Hotel mit kleiner Überraschung
Tolle Anlage. Super sauber und das Personal ist super freundlich und immer bereit zu helfen. 30 Min kostenlose Massage inklusive war eine Überraschung
Se hospedó 4 noches en diciembre de 2023
Respuesta de Ms.Riya, el 9 ene. 2024
Dear Ralph,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for the taking time and share your experiences. we appreciate to hear that and It sounds like you had a fantastic experience at a place that values cleanliness, has friendly staff, and even offers a complimentary 30-minute massage.We blessing you with great! and hope to seeing you again at the next time.Best regards,Ms. Riya and Sarai family

10/10 Excelente

Elizaveta

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing service Love the swimming pool Good food
Se hospedó 2 noches en diciembre de 2023
Respuesta de Muy, el 27 dic. 2023
Dear Elizaveta,Thank you so much for stay with us during your trip.We're thrilled to hear that you enjoyed our service and facilities, especially the swimming pool. It's always great to know that our guests are satisfied. We appreciate your positive feedback and hope to have the pleasure of welcoming you back soon!Best regards,Sarai Family

10/10 Excelente

Catherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We loved our stay at the Sarai. Beautiful, comfortable rooms. Air conditioning worked very well. The staff were incredibly attentive and helpful. Highly recommend!!
Respuesta de Mr. Rico , el 24 nov. 2023
Dear Catherine.Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you loved your stay at the Sarai. It's wonderful to know that you found the rooms beautiful and comfortable, and that the air conditioning met your expectations. Our team takes pride in providing attentive and helpful service, and it's fantastic to hear that reflected in your experience. We truly appreciate your recommendation and look forward to welcoming you back on your next visit!Kindly regards, Rico and the Sarai family.

10/10 Excelente

Eudora

Se hospedó 2 noches en octubre de 2023
Respuesta de Ronnie, el 12 nov. 2023
Dear Eudora,Many thanks for staying with us, we are really happy to hear that you appreciated our services during your stay.We hope see you again.Best regards,Sarai Family

10/10 Excelente

David

Se hospedó 1 noche en octubre de 2023
Respuesta de Rico (Mr.) | Guest Relation Agent , el 15 oct. 2023
Dear David, Warmest greetings from Sarai Resort and Spa. Many thanks for your ten out ten review, We hope you give us another chance to serve you again soon. Sincerely yours, Sarai family.

10/10 Excelente

arnuttakorn

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Sarai team treat us so well we stay with sarai for two nights and they give us good memories can’t wait to get back to siem reap
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ronnie, el 22 sept. 2023
Dear Arnuttakorn Janjana,Greetings from Sarai Family.Thank you so much for sharing your pleasant experiences during your stay with us.We are so happy to hear that you appreciated our services and staff to make your good and unforgettable memories, we are committed to keeping our quality service growing.We hope to see you soon.Best regards,Sarai Family

10/10 Excelente

Chris

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel with extremely kind and helpful staff. Room suite was amazing. Restaurant was awesome as well.
Se hospedó 2 noches en junio de 2023
Respuesta de Rico (Mr.) | Guest Relation Agent , el 14 jun. 2023
Dear Mr. RheeGreeting from Sarai Resort and Spa.With so many great places to choose from, it’s an honor that you decided to give us a try, and itsounds like we made a great first impression. Our teams are thrilled to hear that you enjoyed your stay here with us at Sarai Resort and Spa. We look forward to welcoming you again soon.Sincerely yours,Sarai family.

10/10 Excelente

Nicole

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every part of our stay here was absolutely amazing, from the room with pool views from the sitting room to the hotel amenities and the location, 10 mins walk to the heart of Siem Reap. But what made the whole experience go beyond our expectations was the beautiful staff who went out of their way to make our stay an unforgettable one. We happened to be there for the Khmer New Year celebrations and the staff were quick to include us in the festivities, which was the best fun ever! Highly recommend staying here and we will definitely be back!
Se hospedó 7 noches en abril de 2023
Respuesta de Justin (Mr.) | Guest Relation Agent , el 23 abr. 2023
Dear Ms. Nicole and the family.Greeting from Sarai resort and spa.I am so pleased to hear you had a wonderful time during your stay with us here at Sarai Resort. You and your family have brought a smile to everyone here which is an unforgettable memory. We enjoyed communication, as did the party during Khmer New Year. We hope you and your family will come to visit us again soon, especially on next Khmer New Year ceremony.Sincerely yours, Sarai Family

8/10 Bueno

Andrew

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location, nice open air lay out and lovely pool. Confortable rooms, liked the daiy beds in the loggia box windows overlooking pool.Bathroom a bit quirky being little room off the main bedroom. Only downside was the room door need refitting and it let in roo much noise from outside.
Se hospedó 4 noches en febrero de 2023
Respuesta de Ronnie, el 15 mar. 2023
Dear Andrew,Thank you so much for choosing and staying with us during your wonderful vacation in Siem Reap, Cambodia. Your comment is really important for us to improve our services, and we commit to improving this inadequacy.Last but not least, we are truly sorry for the inconvenience during your stay with us, and we promise that we'll improve our services, if we have a chance, we hope you could come and stay with us next time.Best regards,Sarai Family

8/10 Bueno

cheryl

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An oasis off a busy town street with courteous and friendly staff
Se hospedó 5 noches en enero de 2023
Respuesta de Ronnie, el 3 feb. 2023
Dear Cheryl,Warming greetings from Sarai's family!Thank you so much for staying with us during your wonderful vacation.We are very pleased to hear that you feel comfortable and pleasant during your stay with our resort. Our aim is to ensure your stay with us feels like home far away from home, your second home. We are looking forward to warmly welcoming you next time in the future.Sarai Family

4/10 Malo

Nicol

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I do not like to post bad reviews. However, I want to save others from wasting their money. I don’t understand all the great reviews. The photos make the property look way more cleaner and luxurious than it is. Pool was green, room was dusty/dirty, the “on site laundry “ is not self serve and costs a $1 or more per item, no poolside bar as stated , no rooftop restaurant or bar as stated, no tennis court as stated, the “on site shopping/gift shop “ is a table with some jewelry on it. The family suite is a small room with a tall ceiling and loft. For those sleeping in the loft they have to come down a tiny unsafe staircase to use the bathroom. This loft is not safe for young children or older adults. There is zero privacy when using the bathroom. You have to undress and dress in the shower, as the shower opens into the main room. We checked out on day 2 and requested a refund for the 4 unused nights. We were told by the hotel to contact Expedia and Expedia reached out, but the hotel would not provide a refund despite false advertising this property. This is a 3 star at best not a 5 star. The only good thing about this property was the kind onsite staff and the driver. They were great at their job.
Se hospedó 5 noches en enero de 2023
Respuesta de Ronnie, el 30 ene. 2023
Dear Nicol,Greeting from Sarai Resort & Spa!First of all, we would like to thank you so much for choosing us.On behalf of the Sarai Family please allow me to take this opportunity to express our heartfelt apologies for what made you and your family unhappy. We always keep the priority on taking care of our guests. Unfortunately, we are failing and we are truly sorry for this happening. Please inform that we already passed your comment to our related team to improve our services. In regard to your request to cancel the rest of the night with 04 nights, we already agreed and confirmed to refund you. For the delay process, it depends on Expedia because we not yet charge from the credit card yet. We also need a modification voucher from 05 nights to be 01 night as well.We hope you could follow up with Expedia support for more details, however, we also contact them about 04 times about this refund process but it is not complete yet.Last but not least, we highly appreciate your generous forgiveness and understanding of you.Should you need further information, Please do not hesitate to contact us at any time. Best regards, Muy (Mr.) Sales Managerm. 855 (0) 10 636116Sarai Resort & SpaAddress: P.O. Box 93193, Wat Damnak Village, Sangkat Sala Komreuk Siem Reap City, Kingdom of Cambodia.www.sarairesort.comHotline: 855 (0) 93 962 200 E. book@sarairesort.com

8/10 Bueno

Miranda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to Pub Street. Staff was very friendly and helpful. Relaxing stay overall!
Se hospedó 3 noches en enero de 2023
Respuesta de Ronnie, el 25 ene. 2023
Dear Miranda,Greeting from Sarai Resort & Spa.Thank you so much for choosing to stay with us during your wonderful holiday.We are truly happy to hear that you have been satisfied with our services during your stay with us. Thanks again for your valuable time to share the best experiences and we hope to see you again soon.Happy New Year 2023!Best regards,Sarai Family

2/10 Terrible

HYEWON

Se hospedó 4 noches en enero de 2023
Respuesta de Ronnie, el 14 ene. 2023
Dear HYEWON, Warmest greetings!First of all, we would like to sincerely thank you for choosing Sarai Resort & Spa as your choice of accommodation during your visit to Siem Reap, Cambodia. We are so sorry for any uncomfortable stay with us. So on behalf of the management and staff of Sarai Resort and Spa please allow me to take this opportunity to express my heartfelt apology for the mistake, we hope you could address your comment to us and we could improve our services.Once again thank you so much for your stay with us.best regards,Sarai Family

10/10 Excelente

Jonathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This place is wonderful
We had a wonderful time here and would come back in a heartbeat. I was traveling with my family and all of us loved it. We stayed in a Family Room, which is great. The picture window is like its own room, the upstairs terrace is lovely (with a swing seat, sofas, coffee and tea, sink), and we all found our beds comfy. Note that the bathroom flows into the bedroom, though, so if your group/family expect heightened privacy, that might be a thing. The pool is lovely, and has a great classy feel. The staff were amazing, every one of them lovely. David was a standout: we lucked into getting him for our airport transfer and then kept going back to him for all our tours, for which he was great (he had things to share as a driver, which made him kind of like a tour guide, but he never talked our ears off. He is a really nice person too, who my daughter already misses, and he went above and beyond. Great English too). Restaurant is tasty: breakfast offerings were superb, especially. Location is good -- easy walk or $2 tuk-tuk to town, and some good places to eat nearby too (Khmer Grill and SPOONS were each very good). And my wife loved the massage she got there. Plus, the hotels.com VIP extras added up to make this an amazing deal. Overall, I just can't believe I've spent the same amount on bad American roadside motels as I spent on a lovely, fancy, beautiful hotel with great staff. Would/will go back.
Se hospedó 3 noches en noviembre de 2022
Respuesta de Ronnie, el 4 dic. 2022
Dear SJonathan,Greeting from Sarai Resort & Spa.Many thanks for staying with us and also giving a great review. We are truly happy to hear that you were satisfied with our services during your stay; we hope to see you again.Best regards,Sarai Family

6/10 Aceptable

Shri Krishan

Se hospedó 4 noches en noviembre de 2022

10/10 Excelente

Katie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel! Most friendly and accommodating staff …:)
Se hospedó 2 noches en octubre de 2022
Respuesta de Ronnie, el 21 oct. 2022
Dear Katie,Warmest greeting from Sarai Resort & Spa.We thankful for sharing the best review; your feedback is really important for us and we truly happy to hear that you satisfied our services during your stay with us.Thanks again for stay with us and hope see you next time.Best regards,Sarai Family

8/10 Bueno

Kristen

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a lovely boutique resort - in a good location in Siem Reap with very helpful and friendly staff! Great to stay as a family as well
Se hospedó 2 noches en octubre de 2022
Respuesta de Muy, el 4 oct. 2022
Dear Kristen,Many thanks for your comment, we really happy to hear that you satisfied our services during your stay.We hope see you again shortly.Best regards,Sale Team

8/10 Bueno

Sophy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property but it is a bit outdated. The room had comfortable bedding. Breakfast was great and staff were friendly and helpful.
Se hospedó 1 noche en agosto de 2022
Respuesta de Ronnie, el 30 ago. 2022
Dear Sophy,Warmest greeting from Sarai Resort & Spa.Thanks for stayed with us during your trip in Siem Reap. We truly happy to hear that you have appreciated your stay with us. You comment is really important for us.We hope you see you again for your next vacation.Best regards,Muy

10/10 Excelente

Rebecca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing staff
The staff were amazing, all of them.
Se hospedó 2 noches en agosto de 2022
Respuesta de Ronnie, el 22 ago. 2022
Dear Rebdcca,Thanks for stayed with us during your trip in Siem Reap, Cambodia.We truly happy to hear that you satisfy our services during your stay with us. We hope see you again for your next vacation.Best regards,Muy MeanAssistant Sales Manager

10/10 Excelente

Danielle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place!
Great hotel with wonderful staff!! Good location and good food.
Se hospedó 3 noches en julio de 2022
Respuesta de Muy , el 11 ago. 2022
Dear Danielle, Greeting from Sara Resort & Spa. Thank you so much for your comment, your feedback is the most important for us, and we truly happy to know you appreciated our services during your stay. We hope you would come and visit us again for your next vacation in Siem Reap. Best regards, Muy (Mr.)

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a nice property, showing a little wear, but a great value for the price. I had a very nice room, very comfortable and clean. I did not use the pool or the facilities, but they all looked nice. My only issue was that the wifi in my room was unavailable. The wifi in the lobby worked fine, but not in my room. Since I was only here for one night, I didn't really fuss, but poor/no wifi is really inexcusable.
Se hospedó 1 noche en abril de 2022
Respuesta de Muy, el 21 abr. 2022
Dear James, Many thanks for your great review. We thankful for stayed with us, we hope you got more experiences during your stay. Refer to your comment we well noted, we'll fix it accordingly. Hope see you again! Best regards, Sales Team

2/10 Terrible

Mikael

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Swimming pool on maintenance
Se hospedó 2 noches en abril de 2022
Respuesta de Muy (Mr.), el 24 may. 2022
Dear Mikael, Greeting from Sarai Resort & Spa. Thank you so much for choosing to stay at our hotel. As we are struggling to survive again in the tourism industry during the Covid time is really a big challenge for us and your choice to staying at Sarai Resort is a real big support for us. Please accept our sincerely apologize for your inconvenience during your stay. On that time, we are still fixing on our pool regarding to our machine pool are not working well. Again, I hope you accept our sincere apology and we wish you safe trip back home and a wonderful journey. Kind regards, Muy (Mr.) E-Commerce

10/10 Excelente

Olivia

Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wonderful! Beautiful and unique hotel with friendly staff. Hotel representatives were eager to help with activities planning and their assistance was invaluable! Delicious breakfast, relaxing spa, and great to enjoy happy hour at their gorgeous pool after a long day of temple-hopping!
Se hospedó 3 noches en febrero de 2020
Respuesta de Ronnie, el 8 mar. 2020
Dear Value Guest, Warmest greetings from Sarai Resort & Spa. Thank you so much for stay with us, we truly happy to hear that you appreciated during stay at Sarai Resort & Spa. We hope see you again for your next vacation. Best regards, Muy MEAN