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Opiniones de Westmark Inn Skagway

2 out of 5
Westmark Inn Skagway
3rd And Spring St, Skagway, AK

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 141 de 389 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 153 de 389 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 65 de 389 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 24 de 389 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 389 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Fernando

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de General Manager - Jim Sager, el 6 sept. 2022
Thank you.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel estupendo
Hemos pasado unos días en Skagway y hemos tenido mucha suerte con el hotel que contratamos. Todo perfecto Skagway es precioso al igual que las posibilidades que tiene de disfrutar de una naturaleza asombrosa.

10/10 Excelente

Rande

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Paul

Viaje en pareja
No le gustó: Servicio y personal
Important to note check-in time was 2pm with check-out by 10am. Busy property largely dedicated to cruise ship clients. Convenient location from which to explore Skagway. Room was small - definitely could use an update. Staff not the most friendly-perhaps they work long hours. Few other accommodation options in Skagway.

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great place to stay in Skagway. Only real thing was, they still use Actual Keys
Se hospedó 2 noches en junio de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 26 sept. 2023
Thank you!!

8/10 Bueno

Sharon

Le gustó: Limpieza y condiciones de la propiedad
Nice place well located
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 13 sept. 2023
Thank you!

8/10 Bueno

Deborah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not a criticism of the property, but I didn't realize that internet access is very limited in Skagway in general
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 13 sept. 2023
Thank you for your review!

10/10 Excelente

Tarie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean, staff were friendly and helpful. It was also quiet, hard to beat in a busy town!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 15 sept. 2023
Thank you!! I am so glad you enjoyed your stay.

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 13 sept. 2023
Thank you!

10/10 Excelente

KRAIG, WINCHESTER

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Sara

Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Eugene

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Only thing missing is a mini fridge.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 11 sept. 2023
Thank you for your feedback!

8/10 Bueno

Edward

Se hospedó 2 noches en septiembre de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 10 sept. 2023
Thank you!

6/10 Aceptable

Anne, Burnaby

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We booked a room for 4, but had supplies for only 2 when we checked in. Missing supplies were brought when requested.
Se hospedó 2 noches en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 10 sept. 2023
Thank you for your feedback!

10/10 Excelente

maureen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An old western type place and town really unique!
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 10 sept. 2023
Thank you very much!

8/10 Bueno

Michelle

Se hospedó 2 noches en septiembre de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 6 sept. 2023
Thank you!

10/10 Excelente

Jennifer

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The restaurant was excellent
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 4 sept. 2023
Thank you!

4/10 Malo

James

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Contstant water pipe noise ? ...kept us both up for most of the nite. Asked for wake up call at 6 am...never received it.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 2 sept. 2023
Thank you for your feedback. I am so sorry to hear that your stay was not up to our usual standards.

10/10 Excelente

Ben Madison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice, clean and quiet
Se hospedó 4 noches en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 27 ago. 2023
Thank you!

8/10 Bueno

Jürg

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good location
Nice hotel in an older, historical structure. Good location: close to ferry and railroad depot. Unfortunately no elevator and nobody to help carrying heavy suitcases upstairs. Room ok but view of a cluttered back court.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 27 ago. 2023
Thank you for your review and feedback!

4/10 Malo

Terry

Le gustó: Limpieza y condiciones de la propiedad
No wifi in rooms only in lobby and restaurant but a hidden wifi not easy to join, expensive mediocre buffet, ran out of coffee English muffins and more, no elevator, not all rooms easily accessible, a lot of money for what you get.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 24 ago. 2023
Thank you very much for your feedback. I am so sorry to hear that your stay did not meet our normal standards!

10/10 Excelente

Charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fun little small town feel. Quiet room with comfortable beds.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 24 ago. 2023
Thank you!

10/10 Excelente

Lianne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 24 ago. 2023
Thank you!

6/10 Aceptable

Angela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very cool hotel. Rooms and bathroom were interesting and unique. But beds were hard and uncomfortable.
Se hospedó 1 noche en julio de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 24 ago. 2023
Thank you very much for the feedback.

6/10 Aceptable

ronda, Ketchikan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There was no wifi in the room
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 24 ago. 2023
Thank you for the feedback!

8/10 Bueno

Piers

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 20 ago. 2023
Thank you!

10/10 Excelente

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful historical property centrally located in the heart of the town.
Se hospedó 2 noches en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 20 ago. 2023
Thank you!

8/10 Bueno

phil

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff were nice and pleasant to deal with. I and my two young kids were given a room on the second floor furthest away from the lobby. The connection for the cable TV was brutal - very snowy. I called the front desk and they sent two people to try and make it better (i.e. tighten the connections). They were unsuccessful, but nice about it. Theymentioned it being the room furthest away, and also the weather, etc, etc. Wi-fi is only available in the lobby area.
Se hospedó 2 noches en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 18 ago. 2023
Thank you for your feedback! I am sorry about the TV - we have someone looking into that now. I am very glad that you enjoyed your stay overall!

10/10 Excelente

Faye

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, comfortable, great location, shuttle service snd good food
Se hospedó 2 noches en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 18 ago. 2023
Thank you!

10/10 Excelente

Gregory S

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice accommodations, great location and a great shuttle service.
Se hospedó 2 noches en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 14 ago. 2023
Thank you!!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean
Very clean. Desk clerks were friendly and helpful. Television reception is bad. There is no internet in the room and it is slow in the lobby.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 14 ago. 2023
Thank you for your review and feedback!

6/10 Aceptable

Mark

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Small rooms, pair of old socks and shoe in room. $24 for breakfast. Too expensive for what you should be getting. Checkin took about 45 minutes because of cruise ships coming in
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 11 ago. 2023
Thank you so much for your feedback. I am so sorry to hear that your room was not up to our standards on this occasion!

6/10 Aceptable

Nayne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Early checkout is a surprise, 10 am makes excursions hard to plan.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 10 ago. 2023
Thank you for your feedback!

10/10 Excelente

Jeremy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is well maintained. It has an old classic charm that is fitting for the setting in the Klondike.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 10 ago. 2023
Thank you so much!

6/10 Aceptable

Ronald

Viaje familiar
Le gustó: Limpieza y servicio y personal
Very nice location, friendly staff. Be forewarned, no wifi in rooms, no ac in rooms, if you open the window to cool the room you will endure loud music from the bar next door, and for our room - the banging lid of the dumpster below.
Se hospedó 2 noches en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 8 ago. 2023
Thank you for your feedback!

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 8 ago. 2023
Thank you!

10/10 Excelente

Yolaine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like the style …
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 8 ago. 2023
Thank you!

8/10 Bueno

Kimberley

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pretty good stay
Easy check-in, room was ready an hour before check-in. Room is fairly small but fine for a short stay. Centrally located to everything. Breakfast ends really early - 9am, so we didn't get to try it and there is no where else to have breakfast in town. You have to wait until 11am until the restaurants open and it's only lunch tupe food. Overall good stay.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 5 ago. 2023
Thank you for your review and feedback!

8/10 Bueno

Eldon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place, very comfortable, helpful staff, with one unusual feature: the internet can only be used in the sitting area on the first floor near the front desk. Means that you can't use your computer in your room or elsewhere. Never experienced such a restriction before.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 5 ago. 2023
Thank you!

10/10 Excelente

Mr D Shawn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel
Nice hotel, good staff, great location.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 4 ago. 2023
Thank you!

8/10 Bueno

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The restaurant was exceptional.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 3 ago. 2023
Thank you!

10/10 Excelente

Ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly Staff
Very nice staff. Good breakfast. Staff let us leave our car parked for the day after we checked out, while we went on a tour of a glacier.
Se hospedó 1 noche en julio de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 1 ago. 2023
Thank you for your review! I'm so glad you enjoyed your stay.

8/10 Bueno

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Close to hiking trails
Se hospedó 1 noche en julio de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 28 jul. 2023
Thank you!

10/10 Excelente

Jessica

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was really cute. I enjoyed the decor and ambiance, it added to the experience of being in Skagway. Very clean, staff were friendly, and the bed was comfy. Great location, right in town and very walkable to shops and restaurants. The only downside was that the tv was a bit staticky and the wifi only worked in the lobby and lounge areas but that definitely did not ruin our stay. We were very happy with our stay and would recommend it to other travellers.
Se hospedó 1 noche en julio de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 28 jul. 2023
Thank you for your review! I am glad you had a good time.

8/10 Bueno

jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Typical hotel. Nice little cafe and restaurant. comfortable bed. easy walking in town.
Se hospedó 2 noches en julio de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 28 jul. 2023
Thank you!

10/10 Excelente

Leslie

Le gustó: Limpieza y servicio y personal
Fabulous place…..staff are wonderful…love Skagway……
Se hospedó 2 noches en julio de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 29 jul. 2023
Thank you so much!

8/10 Bueno

Norma

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property has an old world atmosphere which is very pleasant. The food is good in the dining room. We would have liked to have a fridge in the room.
Se hospedó 2 noches en julio de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 27 jul. 2023
Thank you for your feedback & for staying with us!

8/10 Bueno

William

Le gustó: Limpieza
Clean and close to everything. My room was small, but did the trick. The lack of wifi in the rooms is behind-the-times and an inconvenience for travelers, especially from outside the U.S. who may have limited phone/internet capabilites or need to pay an arm and a leg to engage them. There's no A/C either and it was rather humid during my visit. There was a fan in the room which helped somewhat. A recurring theme throughout many (but certainly not all) businesses in tourism-heavy Skagway, the overall experience at this hotel can be rather impersonal and transactional, with not a lot of pleasantries or extra-mile service offered or involved. The person checking me in wasn't particularly interested in anything other than getting my ID, giving me the key and getting back to whatever he was doing when I arrived, which left me feeling more like a pest than a guest. The ten a.m. checkout caters to the cruise ship crowd and if you're not out by then, staff will be calling you because the next tide of visitors will be coming in shortly. That said, if you want to spend a fun night on the town after most of the tourists get back on the ship, it's close to the Bonanza, the Red Onion and Happy Endings bar one street over from Broadway, all of which I would recommend checking out. It could get better at the quasi-warm fuzzies and put wifi throughout the building but, overall, it's clean and usually has rooms when other places in town are booked up.
Se hospedó 2 noches en julio de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 25 jul. 2023
Thank you for your feedback. I am so sorry to hear that your check-in experience wasn't up to par. We pride ourselves on our guest service and want everyone to feel welcome here! I'm glad your experience overall was a good one and that you enjoyed your time in Skagway.

8/10 Bueno

Stanley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The television was very poor. I told the front desk and they said they'd check into it.
Se hospedó 2 noches en julio de 2023
Respuesta de Hayley Balliet - Front Office Manager, el 20 jul. 2023
Thank you for your feedback! I am sorry that our television was not up to standards.

10/10 Excelente

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would recommend
Respuesta de Hayley Balliet - Front Office Manager, el 15 jul. 2023
Thank you!