Picture in our reservation showed a nice jacuzzi and fireplace in the room. Upon our arrival, we were told we didn’t have that. I said this was misleading and the desk clerk said, "yes, a lot of people complain about those pictures." She then offered to give us a room that had one of the features, but not both. I resisted, and she blamed it on hotels.com (not her problem) and that besides, there were no available rooms with both features. Finally she said she would go check. Of course there was! She was young and I give her credit for good customer service skills. The room was large, clean, had a comfortable king bed/decent pillows, small refrigerator, microwave and wet bar. No carpets. Closet was big enough to hold our 4 coats and not much more. Nowhere to hang wet clothes but a desk chair and one upholstered chair. Bathroom was horrible: jacuzzi barely worked, broken tiles everywhere, peeling paint, dripping faucet, paint on tiles, hardware, floor, and fixtures. Heater worked well, but kept going off/on even when turned completely off. Would not stay there again. Very close to grocery stores, places to eat, walking distance to the lake & Stateline/casinos, 5 min drive to Heavenly.