Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 476 de 1004 opiniones" "
10 - Excelente
476
Puntuación de 8, es decir, Bueno. Basada en 346 de 1004 opiniones" "
8 - Bueno
346
Puntuación de 6, es decir, Aceptable. Basada en 96 de 1004 opiniones" "
6 - Aceptable
96
Puntuación de 4, es decir, Malo. Basada en 50 de 1004 opiniones" "
4 - Malo
50
Puntuación de 2, es decir, Terrible. Basada en 36 de 1004 opiniones" "
2 - Terrible
36
8.8/10
Limpieza
9.0/10
Servicio y personal
8.4/10
Servicios
8.6/10
Condiciones de la propiedad
8.6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
WILFREDO
Viaje familiar
29 ago. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
WILFREDO
Se hospedó 1 noche en agosto de 2021
Respuesta de Denna Bybee Operations Lead, el 22 sept. 2021
Thank you so much for a perfect score! We are so glad that we exceeded your expectations on your stay! We look forward to serving you again in the future!
10/10 Excelente
Cliente verificado
22 mar. 2021
Le gustó: Servicio y personal
Todo esta muy bien ..lo unico muy fria el agua de la piscina!!
Cliente verificado
Se hospedó 1 noche en marzo de 2021
Respuesta de Hotel Management , el 23 mar. 2021
Thank you for reviewing your recent stay with us here at Best Western. We appreciate your business, and love all feed back on how we are doing and how we can improve. We look forward to serving you in the future
10/10 Excelente
Cliente verificado
Viaje familiar
21 mar. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo estubo muy bien tienen de todo alverc a muy buena como didad delas camas meencanto el lugar selos recomiendo
Cliente verificado
Se hospedó 1 noche en marzo de 2021
Respuesta de Hotel Management , el 23 mar. 2021
Thank you for reviewing your recent stay with us here at Best Western. We appreciate your business, and love all feed back on how we are doing and how we can improve. We look forward to serving you in the future
6/10 Aceptable
Wenna
Viaje familiar
7 sept. 2020
Le gustó: Limpieza y servicio y personal
No muy satisfecha
Habitación cómoda pero no tienen servicio de desayuno y solo dan un cupón para Denny’s de 5 dólares , no había café en el lobby a las 9:30am ☹️
Wenna
Se hospedó 2 noches en septiembre de 2020
Respuesta de Valerie, el 10 sept. 2020
Good Morning, Thank you for your comments. We just started a new breakfast meal with Denny's. We have a ton a variety plus it includes a beverage. Thank you for your feedback.
10/10 Excelente
Cliente verificado
9 jul. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cliente verificado
Se hospedó 2 noches en julio de 2019
Respuesta de MM, el 20 jul. 2019
Thank you for your stay. We appreciate your business.
Sincerely,
Mandy Mitchell
General Manager
10/10 Excelente
Laurie
Viaje de negocios
22 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property itself is great, nice lobby, good breakfast options, good sized rooms etc.
Laurie
Se hospedó 2 noches en mayo de 2024
Respuesta de Crysta, el 23 may. 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed the property, including our lobby, breakfast options, and the spacious rooms. We strive to provide a comfortable and enjoyable experience for all our guests, and your comments affirm that we are on the right track. We hope to welcome you back soon for another great stay!
4/10 Malo
Timothy
21 may. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room smells, Walls are thin. You can hear room doors in the hall slamming. Front desk was mildly polite. Hotel manager was bothered I went to her line instead of her employee. I would recommend using the stairs and not the elevator
Timothy
Se hospedó 1 noche en mayo de 2024
Respuesta de Crysta, el 21 may. 2024
Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the room odor, noise levels, and your interactions with our staff are concerning, and we appreciate you bringing them to our attention.We are committed to providing a comfortable and pleasant experience for all our guests. Your feedback will help us address these issues with our team to ensure improvements are made. We hope you will consider staying with us again in the future so we can provide you with a better experience.
10/10 Excelente
Brent
Viaje en pareja, Viaje familiar
10 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed our stay! The staff was delightful! Overall a great location with food right next door!
Brent
Se hospedó 2 noches en mayo de 2024
Respuesta de Crysta, el 10 may. 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you really enjoyed your stay and that our staff was delightful. Providing exceptional service is our top priority, and we are thrilled that our team made your experience memorable.We are also pleased to hear that you found our location convenient, with food options right next door. We strive to provide a comfortable and convenient experience for all our guests, and we are glad to hear that we met your expectations in this regard.Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future.
10/10 Excelente
AnaVictoria, Gig Harbor
Viaje familiar
6 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place for a quick stay. Convenient location and comfortable beds.
AnaVictoria
Se hospedó 1 noche en mayo de 2024
Respuesta de Crysta, el 8 may. 2024
Thank you for your feedback! We're glad to hear that you found our hotel to be a great place for a quick stay. Our convenient location and comfortable beds are just some of the things we take pride in. We hope to welcome you back again soon!
6/10 Aceptable
Torralee
Viaje en pareja
20 abr. 2024
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
the elevator while riding is sketchy
Torralee
Se hospedó 1 noche en abril de 2024
Respuesta de Crysta, el 24 abr. 2024
Thank you for taking the time to leave us a review. We are sorry to hear that you found the elevator experience sketchy during your stay. We take the safety and comfort of our guests very seriously, and we have already addressed this issue to ensure that all our facilities are in top-notch condition.If you have any specific feedback or suggestions on how we can improve the elevator experience, please feel free to reach out to us directly. We want to make sure that all our guests have a pleasant and worry-free stay with us.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience in the future.
10/10 Excelente
Carrie
Viaje en grupo, Viaje de negocios
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel provides a voucher for the Denny's located in the parking lot for breakfast. There is a coffee machine in the lobby where you can get a vanilla latte and other choices. There is no hot tub.
Carrie
Se hospedó 1 noche en abril de 2024
Respuesta de Crysta, el 17 abr. 2024
Thank you for sharing your experience! We're glad you appreciated the breakfast voucher for Denny's and the coffee options in the lobby. We understand the importance of these amenities for a comfortable stay. While we don't have a hot tub, we strive to offer other amenities that enhance your visit. We hope to have the opportunity to welcome you back in the future!
10/10 Excelente
VANESSA, Laveen
Viaje familiar
15 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is friendly and nice! Love the continental breakfast. Front desk is efficient and amicable!
VANESSA
Se hospedó 3 noches en abril de 2024
Respuesta de Crysta, el 17 abr. 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us, especially the continental breakfast. Our team works hard to provide a welcoming and efficient experience, and we're thrilled to hear that reflected in your feedback. We hope to welcome you back again soon!
10/10 Excelente
Zaineb
Viaje familiar con niños
13 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Online check in with key pick up from kiosk was very helpful and time saving. Room was spacious and clean. Neighboring tenants were noisy and for some reason were up all night with a child running around and being loud in the corridor, but that is not the hotel’s fault. Some people just have no manners.
I wish the breakfast coupons were available a night before instead of 7 am in the morning. We had to leave before 7 am and we could have redeemed the promised coupon at the 24 hours Denny’s across the parking lot but those coupons don’t become available before 7 am. So even though the hotel gave us some muffins and yogurt etc, the Denny’s option would have been much better if the coupon is given earlier.
Zaineb
Se hospedó 1 noche en abril de 2024
Respuesta de Crysta, el 14 abr. 2024
Thank you for taking the time to share your feedback! We're glad to hear that you found our online check-in process helpful and that you enjoyed your spacious and clean room. We apologize for the noise disturbances caused by other guests; unfortunately, this is sometimes beyond our control. If brought up to the front desk we try our best to control the noise during our quiet hours between 10pm and 7amRegarding the breakfast coupons, we appreciate your suggestion for earlier availability. We'll certainly look into this to see if there's a way to make them accessible before 7 am. We hope that despite this inconvenience, you were able to enjoy the complimentary muffins and yogurt we provided.We value your feedback and hope to welcome you back for a more seamless experience in the future!
2/10 Terrible
Azra
7 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not clining room
Azra
Se hospedó 2 noches en abril de 2024
Respuesta de Crysta, el 14 abr. 2024
We're sorry to hear about your experience with the cleanliness of your room. Providing a clean and comfortable environment for our guests is a top priority, and we apologize for falling short of this standard during your stay. Your feedback is important to us, and we will address this issue with our housekeeping team to ensure it does not happen again in the future. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.
6/10 Aceptable
Melissa
31 mar. 2024
Melissa
Se hospedó 1 noche en marzo de 2024
Respuesta de Crysta, el 24 abr. 2024
Thank you for taking the time to rate your stay. We strive to provide the best experience possible and would love to hear more about your stay to better understand how we can improve. Please feel free to reach out to us with any feedback or suggestions you may have. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
10/10 Excelente
Evelyn
Viaje familiar
26 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything is perfect for my daughter big Volleyball tournament to stay for few nights. Breakfast was amazing.
Evelyn
Se hospedó 3 noches en marzo de 2024
Respuesta de Crysta, el 27 mar. 2024
Thank you for choosing Peppertree Hotel for your daughter's big volleyball tournament! We're thrilled to hear that everything was perfect during your stay and that you enjoyed our amazing breakfast. Your feedback means the world to us, and we're so glad that we could contribute to making your experience a memorable one. We look forward to hosting you and your daughter again in the future!
8/10 Bueno
Patty
26 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Patty
Se hospedó 4 noches en marzo de 2024
Respuesta de Crysta, el 27 mar. 2024
Thank you for the rating. We hope to welcome you back soon!
10/10 Excelente
Jeff, Boise
Viaje en pareja
25 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly and fast and communicative staff at check in!
Jeff
Se hospedó 1 noche en marzo de 2024
Respuesta de Crysta, el 27 mar. 2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our staff to be friendly, fast, and communicative during your check-in. Providing exceptional service is our top priority, and we're delighted that our team could make your stay with us enjoyable. We hope to welcome you back to Peppertree Hotel in Spokane soon!
2/10 Terrible
Brock
23 mar. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Noisy, unclean, sketchy surroundings
Brock
Se hospedó 1 noche en marzo de 2024
Respuesta de Crysta, el 24 mar. 2024
We're sorry to hear that your stay did not meet your expectations. Please know that we take cleanliness and guest safety very seriously. We will address your concerns with our team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to welcome you back for a more pleasant experience.
6/10 Aceptable
Marissa
Viaje familiar, Viaje familiar con niños
20 mar. 2024
Le gustó: Servicio y personal
No le gustó: Servicios
This was an excellent spot as we were flying out of Spokane and needed to leave our car behind. The staff were super friendly and helpful. The hotel did smell a bit funky but other than that it was good.
Marissa
Se hospedó 1 noche en marzo de 2024
Respuesta de Crysta, el 20 mar. 2024
We're thrilled to hear that you had an excellent experience with us and that our staff were able to make your stay enjoyable. We apologize for any inconvenience caused by the unusual smell and appreciate your understanding. Your feedback helps us improve, and we hope to welcome you back in the future for an even better stay.
10/10 Excelente
rodney
Viaje en grupo, Viaje familiar
17 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place. Close to airport. Stay, park, fly option
rodney
Se hospedó 1 noche en marzo de 2024
Respuesta de Crysta, el 20 mar. 2024
Thank you for your feedback! We're delighted to hear that you had a great stay with us and that our proximity to the airport and Stay, Park, Fly option met your needs. We hope to welcome you back again soon!
6/10 Aceptable
Les, Bremerton
Viaje en pareja, Viaje familiar
15 mar. 2024
Le gustó: Limpieza y condiciones de la propiedad
Well located for our need, clean, but overall just average. Maintenance issue in our room, loud and persistent hallway noise into early morning hours, and no daily maid service. Seven night stay and only one cleaning. Had to request clean towels more than once.
Les
Se hospedó 7 noches en marzo de 2024
Respuesta de Crysta, el 17 mar. 2024
Thank you for sharing your feedback. We're glad to hear that our location suited your needs and that you found our hotel clean. However, we're sorry to hear that your overall experience was just average.We apologize for the maintenance issue in your room and the noise disturbance from the hallway. Please know that we take such matters seriously and will address them promptly to ensure a more comfortable stay for our guests in the future.Regarding the housekeeping service, we apologize for the inconvenience. We have noted your feedback and will review our procedures to ensure that all guests receive the appropriate level of service during their stay.We appreciate your valuable input and hope to have the opportunity to welcome you back for a much-improved experience.
10/10 Excelente
sharon
14 mar. 2024
Le gustó: Limpieza y servicio y personal
They were very helpful in their service and shuttle. Service.
sharon
Se hospedó 1 noche en marzo de 2024
Respuesta de Crysta, el 17 mar. 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be very helpful and that you enjoyed our shuttle service. Providing excellent service is our top priority, and we're thrilled that we could make your stay more enjoyable.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!
10/10 Excelente
Sharon
13 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The people are great, the shuttle driver was very sweet and informative
Sharon
Se hospedó 1 noche en marzo de 2024
Respuesta de Crysta, el 13 mar. 2024
Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you found our staff, particularly the shuttle driver, to be great and very informative. Providing excellent customer service is always our top priority, and we are pleased to hear that we were able to make your stay more enjoyable.We hope to welcome you back to our hotel in the future for another pleasant stay.
2/10 Terrible
Danielle
Viaje familiar
13 mar. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Aside from the broken elevator and carrying bags upstairs, our room had a putride smell upon entering but it was after midnight and we didn’t have any other options. The tv was broken and couldn’t be turned on. The bed was soft tho
Danielle
Se hospedó 1 noche en marzo de 2024
Respuesta de Crysta, el 13 mar. 2024
Thank you for sharing your recent experience at our hotel. We sincerely apologize for the issues you encountered with the elevator, the smell in your room, and the broken TV. We understand how frustrating this must have been, especially after a long day of travel.Your feedback is crucial to us, and we will take immediate steps to address these concerns and ensure they are not repeated. We are pleased to hear that you found the bed comfortable and hope that you were able to rest despite the challenges you faced.We value your business and hope to have the opportunity to provide you with a much-improved experience on your next visit.
2/10 Terrible
Mindi
Viaje en pareja
10 mar. 2024
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The booking started out by being the wrong hotel. I couldn't get them to fix it. It was expensive for where it was. The elevator was broken and we had to carry our heavy suitcase up 3 flights of stairs. We couldn't use the breakfast voucher because the wait for a table was too long. I was very disappointed and wont be staying there again.
Mindi
Respuesta de Crysta, el 13 mar. 2024
We are truly sorry to hear about the challenges you experienced during your recent stay with us. Please accept our sincere apologies for the inconvenience caused by the booking error, the broken elevator, and the long wait for breakfast. Your feedback is valuable, and we will address these issues to ensure a more comfortable experience for our guests in the future. We understand your disappointment and hope you will consider giving us another chance to exceed your expectations.
8/10 Bueno
Carrie
9 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Shuttle service was super handy.
Carrie
Se hospedó 1 noche en marzo de 2024
Respuesta de Crysta, el 13 mar. 2024
Were glad to hear that you enjoyed the complimentary shuttle service. We hope to welcome you back soon
10/10 Excelente
Cara
Viaje familiar
6 mar. 2024
Clean, pool and exercise room were clean and nice. Dennys restaurant right next door. Really great free coffee machine in the lobby. Quiet. Parking was a like short especially for us pulling a trailer, there were no larger spots.
Cara
Se hospedó 1 noche en febrero de 2024
Respuesta de Crysta, el 9 mar. 2024
Thank you for sharing your feedback! We're glad to hear that you enjoyed our clean facilities, including the pool and exercise room. It's also great to hear that you appreciated the convenience of having a Denny's nearby and enjoyed our coffee machine in the lobby. We apologize for any inconvenience regarding the parking situation, especially for guests with trailers. Your comments are valuable to us, and we will take them into consideration to improve our services. We hope to welcome you back for another enjoyable stay!
8/10 Bueno
Theresa, yakima
1 mar. 2024
Theresa
Se hospedó 1 noche en febrero de 2024
Respuesta de Crysta, el 24 mar. 2024
Thank you for the rating. We hope to welcome you back soon.
8/10 Bueno
lori
Viaje en pareja
21 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff
lori
Se hospedó 1 noche en febrero de 2024
Respuesta de Crysta, el 21 feb. 2024
We're glad to hear you had a positive experience with our team! If there's anything else you'd like to share or if you have any suggestions for us, feel free to let us know. We appreciate your feedback!
6/10 Aceptable
Brent
Viaje de negocios
20 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rooms are clean, staff is nice.
Brent
Se hospedó 1 noche en febrero de 2024
Respuesta de Crysta, el 21 feb. 2024
It's great to hear that you found the rooms clean and that the staff was friendly! If there's anything else you'd like to share about your experience, feel free to let us know.
10/10 Excelente
Amber
Viaje familiar con niños
13 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was wonderful, there's transportation to the airport, breakfast to go for early check outs, and Denny's voucher for later check outs.
Amber
Se hospedó 1 noche en febrero de 2024
Respuesta de Crysta, el 14 feb. 2024
Thank you for your review! We're thrilled to hear that you enjoyed our wonderful staff and the amenities we offer, such as transportation to the airport and breakfast options for early check-outs. We're also glad you appreciated the Denny's voucher for later check-outs. We hope to welcome you back soon!
8/10 Bueno
Kerry
7 feb. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
The elevator did not work & i ve had multiple hip surgeries so 3 flights of stairs w heavy luggage was very inconvenient to say the least..otherwise the room & stay was nice .
Kerry
Se hospedó 1 noche en febrero de 2024
Respuesta de Crysta, el 7 feb. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the elevator not working during your stay. We understand how challenging it must have been for you, especially considering your previous hip surgeries. Please know that we are actively working with the team that is modernizing our elevator to make it more efficient for every single guest. We are glad to note that this update will be completed by the end of the week. We're glad to hear that despite this setback, you found the room and your overall stay enjoyable. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother experience in the future. If there's anything further we can assist you with, please don't hesitate to reach out to us directly.
10/10 Excelente
Karen
28 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Karen
Se hospedó 1 noche en enero de 2024
Respuesta de Crystalee Burts, el 29 ene. 2024
Dear Karen,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Crystalee BurtsGeneral ManagerBest Western Plus Peppertree Airport Inn
10/10 Excelente
Douglas
24 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Douglas
Se hospedó 1 noche en enero de 2024
Respuesta de Crysta, el 26 ene. 2024
Thank you for the rating! We hope to welcome you back soon
10/10 Excelente
Rhonda, SANDPOINT
23 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Efficient staff. Clean room and friendly van driver.
Rhonda
Se hospedó 1 noche en enero de 2024
Respuesta de Crysta, el 26 ene. 2024
Thank you for the great review. We hope to welcome you back the next time you're in the Spokane area
10/10 Excelente
Cathy
22 ene. 2024
Cathy
Se hospedó 1 noche en enero de 2024
Respuesta de Crysta, el 14 feb. 2024
Thank you for the great rating! We hope to welcome you back soon.
8/10 Bueno
Donovan
Viaje familiar
18 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Donovan
Se hospedó 1 noche en enero de 2024
Respuesta de Crysta, el 19 ene. 2024
Thank you for taking the time to write a review! We hope we get the chance to welcome you back soon for the chance to earn a perfect rating
10/10 Excelente
William
14 ene. 2024
William
Se hospedó 1 noche en enero de 2024
Respuesta de Crysta, el 19 ene. 2024
Thank you for the rating! We hope to welcome you back soon.
2/10 Terrible
Carlos
14 ene. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel property is shady!! They kept my $171 even though I did not stay there. Definitely do not recommend
Carlos
Se hospedó 1 noche en enero de 2024
Respuesta de Crystalee Burts, el 14 ene. 2024
Dear Carlos,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations regarding our cancellation policy. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Crystalee BurtsGeneral ManagerBest Western Plus Peppertree Airport Inn
10/10 Excelente
Cliente verificado
Viaje familiar
28 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en diciembre de 2023
Respuesta de Crysta, el 7 feb. 2024
Thank you for the rating
10/10 Excelente
Orlando
Viaje familiar
18 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked that leticia the keeper has it super clean and everything is ready and reachable.
Orlando
Se hospedó 1 noche en diciembre de 2023
Respuesta de Crysta, el 20 dic. 2023
Thank you for your feedback. We will be sure to recognize Leticia for the pride she takes in cleaning her rooms. We hope to welcome you back soon.
2/10 Terrible
Brendon
8 dic. 2023
Brendon
Respuesta de Crysta, el 7 feb. 2024
We apologize for not meeting your expectations. Your feedback is valuable, and we welcome constructive criticism to to focus on where our teams next improvements should be. We hope to welcome you back for a better experience in the future.
8/10 Bueno
AnnaLee
Viaje en grupo
4 dic. 2023
Le gustó: Condiciones de la propiedad
I like that I can park and leave my car here when I travel, they have an airport shuttle. However, breakfast for the early morning traveler consists of a bottle of water, piece of fruit, and granola bar. Also, the hotel could not provide me with a wine bottle opener upon request and the gas station next door did not have one and neither did Denny’s. Very disappointing.
AnnaLee
Se hospedó 1 noche en diciembre de 2023
Respuesta de Crysta, el 20 dic. 2023
Thank you for your feedback. We hope to welcome you back soon for a chance to ear a perfect 5 out of 5 rating.
10/10 Excelente
Richelle
26 nov. 2023
Richelle
Se hospedó 1 noche en noviembre de 2023
Respuesta de Crysta, el 20 dic. 2023
Thank you for the rating. We hope to welcome you back soon.
8/10 Bueno
Kendyall
Viaje familiar, Viaje familiar con niños
24 nov. 2023
Just a bummer to not have in hotel breakfast.
Kendyall
Se hospedó 2 noches en noviembre de 2023
Respuesta de Crysta, el 25 nov. 2023
Thank you for your recent review. We're sorry to hear that the absence of in-hotel breakfast was disappointing for you. We appreciate your feedback and apologize for any inconvenience caused. We're actively exploring ways to enhance our services and hope to welcome you back for an improved experience.
10/10 Excelente
Cathy
Viaje en pareja
21 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice rooms and very friendly staff.
Conveniently close to the airport and casino.
Cathy
Se hospedó 1 noche en noviembre de 2023
Respuesta de Crysta, el 21 nov. 2023
Thank you for sharing your experience! It's fantastic to hear that you found the rooms enjoyable and the staff friendly. The proximity to both the airport and casino must have added to the convenience and enjoyment of your stay. If there's anything else you'd like to know or share, feel free to reach out!
10/10 Excelente
Greg
Viaje de negocios
19 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very friendly and helpful checking in and out.
Greg
Se hospedó 1 noche en noviembre de 2023
Respuesta de Crysta, el 21 nov. 2023
That's wonderful to hear! I'm glad the staff made your check-in and check-out experiences pleasant and helpful. If you need any more assistance or information, feel free to ask—I'm here to help!
6/10 Aceptable
Charles
17 nov. 2023
Le gustó: Limpieza y servicio y personal
Charles
Se hospedó 1 noche en noviembre de 2023
Respuesta de Crysta, el 21 nov. 2023
Thank you for the rating. We hope to welcome you back soon for the chance to earn a perfect score
10/10 Excelente
Matthew
14 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Matthew
Se hospedó 1 noche en noviembre de 2023
Respuesta de Crysta, el 16 nov. 2023
Thank you for the perfect rating! We hope to welcome you back soon.