Dear Marco, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the noise concerns, which were not addressed, and the cleanliness issues that were overlooked during your room preparation. The safety and security of our guest is the top priority, and our front desk can help you with anything while with us. We shall share these comments with our concerned team, as customer satisfaction is always a priority. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Dan, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you had and will address them as soon as possible, as we always want a happy customer. Our front desk team is working 24/ 7 to attend to your problems; please never hesitate to connect with them at any hour of the day. We apologize for all the problems that impacted your time with us. Allow us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Thomas, We sincerely regret to learn that your recent stay fell short of your expectations. Providing a comfortable and enjoyable experience for our guests is paramount, and we apologize for any discomfort caused by the condition of the property and the placement of furniture. Your feedback regarding the room and overall comfort is invaluable to us as we continuously strive to enhance our guests' experiences. Please know that we take your concerns seriously and will share them with our team to ensure improvements are made. We sincerely apologize for any inconvenience and hope to have the opportunity to welcome you back in the future for a more positive experience.Sincerely,Hotel Management

Dear Rian, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely,Hotel Management

Dear Jennifer, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Gloria, Thank you for reviewing your time with us. It is nice you had a pleasant stay at our location. However, please accept our apologies for your disappointment with the cleanliness of your suite, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Helen, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness of the room, and the condition of the kitchenware needs to meet your expectations. We will share your comments with the concerned individuals regarding the mentioned problems, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you, and we will check and discuss with the team to work more attentively. We hope you give us another chance and return to stay with us again! Sincerely,Hotel Management

Dear Teresa, We're honored to be your home away from home and glad to have you as our guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Sincerely,Hotel Management

Dear Lindsay, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the cleanliness and upkeep issues not meeting the liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please give us another opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear Stéphan, Thank you for staying with us during your recent trip to the city. We are happy you had a pleasant time, and our location, which is close to everything, made it better. We look forward to welcoming you back for another better experience! Sincerely,Hotel Management

Dear Jacqueline, Thank you for your honest review and for selecting Extended Stay America for your visit. We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing this to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management

Dear Jacqueline, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Jacqueline, We're delighted to hear that you had a positive experience at Extended Stay America. Providing excellent accommodations and service is our top priority, and we're thrilled that we could meet your needs during your stay. Thank you for your kind words, and we look forward to welcoming you back again soon!Sincerely,Hotel Management

Dear Tracey, We sincerely apologize for the issues you encountered during your stay, including the bathroom door and refrigerator condition. This is certainly not the experience we aim to provide, and we appreciate your bringing it to our attention. Your feedback is crucial, and we assure you that we will address these concerns promptly. Please consider giving us another chance in the future, allowing us the opportunity to provide you with a much-improved stay.Sincerely,Hotel Management

Dear Jasmine, We appreciate your comments and are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Please allow us to check what went wrong, and feel free to connect with the front desk for further assistance. Considering it a rare case, revisit us for a seamless hotel experience. Sincerely,Hotel Management

Dear Daniel, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. Further, we are sorry that the room had housekeeping issues and that you were uncomfortable with it. Your remarks are discussed and shared with the team so that this action is never repeated. We are very grateful for your patience and request you reach out to the hotel for further assistance. We hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management

Dear Anna, We are delighted to hear you had a wonderful stay at Extended Stay America. It's great that you found our price valuable and enjoyed our spacious, comfortable suite. We appreciate your kind words about our friendly and accommodating team and have shared your comments and suggestions with them. Your recognition of their dedication to outstanding hospitality means a lot to us. Thank you for choosing to stay with us, and we look forward to hosting you again!Sincerely, Hotel Management

Dear Trevion, Thank you for staying with us and for taking the time to share your feedback. We deeply apologize for any inconvenience caused during your stay, as our ultimate goal is to ensure every guest's complete satisfaction. We hope to have the opportunity to provide you with a flawless experience on your next visit. Please do not hesitate to reach out to us if you have any further concerns or requests. Sincerely, Hotel Management

Dear Felicia, Thank you for taking the time to review us. We are disappointed to hear your concerns about the cleanliness of the suite. It is our top priority to provide a clean and comfortable environment for all our guests; therefore, we are genuinely sorry for not meeting these expectations. We also regret about the noise issues you encountered. Our staff is well trained to handle such situations when made aware. Once again, we apologize for the inconvenience caused during your stay and do hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Mordechai, We appreciate your feedback and are pleased you found the bed comfortable and the bathroom satisfactory. We apologize for any inconvenience regarding the noise from the laundry room and the cleanliness issue. Your comments will be shared with our team for improvement. We're glad the subsequent breakfast experiences met your expectations. Thank you for choosing us, and we hope to provide you with an even better stay in the future.Sincerely,Hotel Management

Dear Isnaya, Please accept our apologies for the disappointing experience you had with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Our team is reviewing this situation and taking extra care to avoid this in the future. While we know this does not change what you experienced, we are incredibly sorry for the inconvenience and frustration this caused. We are wholly committed to regaining your trust and confidence, and we hope you will consider giving us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Astrid, We appreciate your feedback and are glad to hear that you found our staff friendly and the bed comfortable. Your comments about the cleanliness of the room are noted, and we apologize for any inconvenience you experienced in that regard. We'll make sure to address this with our housekeeping team to ensure a better experience for our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management

Dear John, Thank you for choosing Extended Stay America and sharing your review. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our associates. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

Dear Patricia, Thank you for being our guest and sharing your observations. We apologize for not meeting your expectations with our grab-and-go breakfast options. Since our guests frequently bring personal items to use in their suites, we provide complimentary hair dryers and toiletries at the front desk upon request. We have taken note of your feedback and will use it to facilitate improvements across our services. We are grateful for your patience and hope you will stay with us again soon. Sincerely,Hotel Management

Dear Laketa, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the most of your visit. We value your patronage and look forward to serving you better on your next visit.Sincerely,Hotel Management

Dear nicole, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our clean, comfortable suites and friendly staff. We look forward to welcoming you back soon. Thank you for being our guest.Sincerely,Hotel Management