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Opiniones de Fairfield Inn & Suites St. Louis Pontoon Beach/Granite City

2.5 out of 5
Fairfield Inn & Suites St. Louis Pontoon Beach/Granite City
5224 Commerce Parkway, Pontoon Beach, Granite City, IL

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 258 de 401 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 99 de 401 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 27 de 401 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 401 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 401 opiniones" "

9.2/10

Limpieza

9.4/10

Servicio y personal

8.0/10

Servicios

9.2/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Yahindy

Se hospedó 2 noches en abril de 2023

10/10 Excelente

Aldo

Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Shawn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable, good value
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Noe

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Staff was hit or miss. Some were friendly and some refused to give us pool towels or room towels even though we were standing in the lobby with 2 wet kids and we’re staying for 3 days. They said we were allowed 4 towels for our whole stay with 4 guests in 1 room. That’s ridiculous. Buy more towels if it’s such a big deal or don’t charge so much. A few control freaks working for how expensive it was.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Tom

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hot tub does not have jets or are broken
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Janet, Knoxville

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is updated, clean, and easy to access. Wonderful breakfast every morning. Great stay!
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Edgar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location if you need to be on the east side of St. Louis
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Aaron

Viaje familiar
Le gustó: Servicio y personal
Overall, we enjoyed our stay. The property is under renovation, but we didn't notice that much. Room and breakfast were fine. Pool and hot tub were both running which was good- but hot tub was not really that hot and the jets didn't work much, and the pool was freezing. We mentioned those items to front desk staff, but they weren't able to help.
Se hospedó 4 noches en marzo de 2024

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal y comodidad de las habitaciones
Hotel Front Desk Clerks were rude and disrespectful. Toilet wouldn’t stop flushing and the heating system in the room would go in and out
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Shelly

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and comfortable
This was a perfect choice after a 13 hour drive. The property is clean. The person at the front desk was friendly. There are 2 fast food restaurants and a gas station/convenience store within walking distance. The king room is spacious and the bed was comfortable.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Zoey

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Della

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Rosemarie

My husband was in a wheel chair and could not get in and out of the tub/shower and I had asked for a walk in shower. House keeping only cleaned and restocked every other day and when we first arrived. The coffee maker was not stocked and I had to call down. Also the iron in our room did not work and I asked for a new one and didn’t get it in time. I was very disappointed in Marriott because of all that went wrong. The one nice thing was the check in associate was very good and friendly enjoyed every time we came back in the evening to her smile and greeting and I needed that because we were visiting our daughter who had just gotten a liver transplant and I wanted a good stay.
Se hospedó 7 noches en noviembre de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Satisfied
Just stayed one night, but will stay here again when we come back for visit
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Brian

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Jason

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
First thing is room service. Tried to come in when sign was up not too, then didn’t replace towels or clean when the sign was down. No quarters available for coin only washers and dryers? Only 1 friendly staff at the counter, not impressed as I stay at many Marriotts this ones down there in rank for sure
Se hospedó 6 noches en noviembre de 2023

10/10 Excelente

Manuel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We liked everything
Room was clean, good breakfast
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

MARY, Spring Lake

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Joel, the night desk manager was very helpful with managing our reservation and went above and beyond. Easy to find off freeway, close to food, gas.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

James

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Adrian

Se hospedó 6 noches en septiembre de 2023

10/10 Excelente

Christina

Le gustó: Limpieza, servicio y personal, servicios
Room was clean. Hot tub was green and didn’t seem clean. Breakfast was decent.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Nick

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Douglas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy highway access but far enough away so you couldn’t hear it.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Paul, Boca Raton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 8 noches en agosto de 2023

10/10 Excelente

Emily

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great, comfy bed, easy and friendly check in. The pool and hot tub needed a good cleaning and possibly some maintenance. Other than that, an awesome stay.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

FREDERICK, INDIANAPOLIS

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in and check out was easy and quick. Staff was efficient and very nice.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Jeanette

Viaje familiar
Okay stay, pool was awful
The hotel was fine, nicely decorated and kept up, and the continental breakfast was good. However, the pool was very cloudy and stinky and the staff did nothing to address it the 4 days we were there, even after we commented on it the very first night. After reading other reviews, we realized it may have been an ongoing problem for months. At least we could use the hot tub a couple times. Also, when we asked for sheets for the sofa bed, we had to ask a second time for blankets for that bed. The sofa bed mattress was one of the least comfortable we've ever slept on. Overall, the stay was okay.
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Lesly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gentlemen at the front desk was very helpful and made check in quick; provided great recommendations for dinner. Beds were comfortable and pillows were soft.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Jason

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect hotel
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Mike

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
could use more parking, people taking up multiple spots for 1 car was a problem, to the point that we had to leave my relatively valuable rare old mustang on the side of a curb. this is not fault of the hotel but the inconsiderate guests. Overall the hotel was very nice, clean and well accommodated. Which was to be expected for the relatively larger price in comparison to area hotels.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Gil

Se hospedó 4 noches en julio de 2023

8/10 Bueno

Robert

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
A little short on service
The only issue was the absence of re-made beds and replacement of towels, face clothes, after our first night (we stayed 2 nights)
Se hospedó 2 noches en julio de 2023

4/10 Malo

Mark

Viaje familiar
No le gustó: Servicio y personal
We stayed two nights in a King suite. Breakfast was great. Desk Clerk was nice. But...when we arrived, our bathroom had no body wash or shampoo in the dispensers. We had to go back down and ask for some at the front desk. Isn't housekeeping supposed to do that when they prepare a room? We also needed to use the hide-a-bed in the room and there were no linens, blanket or pillow.We had to go get those from the front desk too. When we came in from being gone all day, our room had not been touched....no clean towels, no made up bed...NOTHING. When we mentioned this to the desk Clerk upon our departure, she told us that it's Marriott's policy to only clean your room every other day. So I paid $170 a night and got no housekeeping service and had to fetch my own things...WOW. What ever happened to customer service?
Se hospedó 2 noches en julio de 2023

10/10 Excelente

June

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Lisa

Viaje familiar
Enjoyed our stay. Very nice.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice staff, nice room and comfortable bed.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Carmen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was good, clean hotel comfortable bed, good breakfast!
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Shanna

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Eric

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location and easy to get to.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean facility with nice staff and a good breakfast
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel
One of the nicest hotels we’ve stayed in!
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Kavita

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Bruce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2023

6/10 Aceptable

mallory

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Neil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Bob

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great property
Se hospedó 1 noche en mayo de 2023

2/10 Terrible

Sandra

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Kimberly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
My only issue with the hotel is the air conditioner did not work and when expressed to employee he seemed unbothered. I don’t like to sleep in a hot room.
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Donald

Le gustó: Limpieza y servicio y personal
Not really handicapped accessible.
Requested handicapped accessible room. I don't think they have such a thing at this facility. Room was narrow and bathroom hand no grab bars. Shower was low entry (not level entry) and had no grab bars. Kept bumping into the furniture, etc. because of the narrow nature of the room.
Se hospedó 3 noches en mayo de 2023