There was no shuttle service from the airport after 9, website said 10. No free continental breakfast as advertised, but had a waitress that took orders and expected tips. Hotel was undergoing a lot of construction, and I saw a large dead cockroach on the floor in the breezeway. The front desk people were very nice and accommodating, as well as the the shuttle driver who found my id on the ground and returned it to me. The "waitress" and kitchen staff were not pleasant at all and rather rude about accommodating me and my service dog.