Habitación estándar, 1 cama King size, para no fumadores | Ropa de cama de alta calidad, camas con pillow-top y escritorio

Opiniones de Quality Inn Broken Arrow - Tulsa

2.5 out of 5
Quality Inn Broken Arrow - Tulsa
2301 W Concord Street, Broken Arrow, OK

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 99 de 598 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 164 de 598 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 137 de 598 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 101 de 598 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 97 de 598 opiniones" "

6.6/10

Limpieza

7.2/10

Servicio y personal

6.2/10

Servicios

6.0/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

francisc

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Aurelio

Se hospedó 1 noche en abril de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en mayo de 2021
Respuesta de Guest Experience Team, el 4 jun. 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

8/10 Bueno

Pedro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good!
Everything was good
Se hospedó 2 noches en abril de 2019

8/10 Bueno

Ruben

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Care Team, el 10 may. 2024
Dear Ruben, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Customer Care Team

6/10 Aceptable

Capt Scott, Big Sandy

Viaje en pareja
The night staff acted like they didn't want to be there. The breakfast was late getting set up both days of our stay. There was cereal available, but no milk. The room was very dated. Bed was comfortable. There were several vehicles in the parking lot with people inside smoking dope. So much so, the smell invaded my vehicle.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Care Team, el 8 may. 2024
Dear Capt Scott, we're truly sorry to hear about the issues you encountered during your stay. Providing excellent service and a comfortable experience for our guests is our top priority, and we regret that we fell short of meeting your expectations. We apologize for the behavior of the night staff and the delay in setting up breakfast. Your feedback regarding the availability of milk and the condition of the room is also noted, and we'll work diligently to handle these concerns. Additionally, we take matters of safety and security seriously, and we'll take steps to ensure a more pleasant environment for all our guests. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust during a future visit.Best Regards, Customer Care Team

10/10 Excelente

Jimmie

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was good
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Care Team, el 7 may. 2024
Dear Jimmie, we're glad to hear that you had a good experience during your stay with us. Providing a positive and comfortable experience for our guests is our priority, and we're delighted that we met your expectations. If there's anything specific you particularly enjoyed or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay soon!Best Regards, Customer Care Team

6/10 Aceptable

Randal

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 30 abr. 2024
Dear Randal, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Customer Care Team

6/10 Aceptable

Tiffany

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
The staff was very nice, however it wasn’t very clean and there were some ants crawling around in different places of the room. Also the AC doesn’t work well so the room gets very warm.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Care Team, el 9 abr. 2024
Dear Tiffany, we're pleased to hear that you found our staff to be accommodating and friendly. However, we apologize for the cleanliness issues and inconvenience caused by the presence of ants in your room. This falls short of our standards, and we're sharing these concerns with our housekeeping team to ensure a more thorough and effective cleaning process in the future. Additionally, we apologize for any discomfort caused by the air conditioning not functioning properly. We'll have our maintenance team look into this matter promptly to ensure that all amenities are in proper working order for our guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to exceed your expectations during your next visit. Thank you for choosing our hotel.Best Regards, Customer Care Team

6/10 Aceptable

LeAnn

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
It was an ok hotel
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Care Team, el 8 abr. 2024
Dear LeAnn, thank you for your feedback. We're glad to hear that you found your stay at our hotel satisfactory. If there are any areas where we can improve to make your experience better next time, please feel free to let us know. We value your input and hope to have the opportunity to serve you again in the future. Best Regards, Customer Care Team

6/10 Aceptable

Sharon, Fort Smith

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The room was ok, the shower didn't work. The breakfast sucked. The front staff was not very nice, but the housekeeping was very friendly. The room was ok but I'm not going to stay there again.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Care Team, el 23 mar. 2024
Dear Sharon, thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered during your stay. It's disappointing to learn that the shower didn't work properly and that you found the breakfast to be unsatisfactory. We apologize for any inconvenience this may have caused. Additionally, we regret to hear that you didn't have the best experience with our front staff, although we're glad to hear that you found our housekeeping team to be friendly. We take all guest feedback seriously and will share these concerns with our team to ensure improvements are made. We hope you'll consider giving us another chance in the future to provide you with a better experience. If there's anything else we can assist you with, please feel free to reach out. Thank you for staying with us. Best Regards, Customer Care Team

8/10 Bueno

Ruci

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good experience.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 12 mar. 2024
Dear Ruci, thank you for choosing to stay with us and for taking the time to share your positive experience. We are delighted to hear that you had a good stay. Our team strives to provide excellent service, and it's always rewarding to know that we've succeeded in making our guests' experiences enjoyable. If you have any specific feedback or suggestions for improvement, please feel free to share. We look forward to welcoming you back on your next visit.Best Regards, Customer Care Team

10/10 Excelente

Madi

Le gustó: Limpieza y servicio y personal
Quite and left unbothered
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Care Team, el 28 feb. 2024
Dear Madi, thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed a quiet and uninterrupted stay. Our team aims to provide a comfortable and peaceful environment for all our guests. If you have any specific suggestions or requests for your future visits, please feel free to let us know. We appreciate your patronage and look forward to welcoming you back on your next trip.Best Regards, Customer Care Team

6/10 Aceptable

Linda

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Our room was clean. Morning staff person was rude. We asked for butter for our waffles and he said no. Seriously? I realize this is a budget hotel and typically it is just fine but dry waffles and undercooked (as in pink) sausage, doesn't cut it.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 29 ene. 2024
Dear Linda, thank you for your recent stay with us and for sharing your feedback. We're pleased to hear that you found your room clean, as maintaining a comfortable and hygienic environment is a top priority for us. However, we're disappointed to learn about the service shortfall you experienced during breakfast. Please accept our sincere apologies for the rude response from our morning staff regarding your request for butter. This is certainly not reflective of the level of service we strive to provide, and we will share this with our team to ensure it does not happen again. Additionally, we apologize for the quality of the breakfast items not meeting your expectations. Your feedback is valuable to us, and we will use it to improve the dining experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards, Customer Care Team

8/10 Bueno

Lonnie

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 25 ene. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Joshua

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 25 ene. 2024
Dear Joshua, thank you so much for your valuable feedback. We are delighted to know that you enjoyed your stay with us and liked our customer service. We always make sure to serve our guests to the best of their abilities and hence it feels great to be acknowledged for the hard work that we put in every day. Your kind words will be a great source of motivation for all of us and it's bound to make us smile. We look forward to hosting you soon!Best Regards, Customer Care Team

4/10 Malo

Cliente verificado

Not great!
The room is a scary Halloween color, the bathroom is falling apart with the shower splitting and looks like it has been caulked several times. At some point you need to replace stuff.
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Care Team, el 22 ene. 2024
Dear guest, thank you for taking the time to share your feedback with us. We sincerely apologize for the concerns you've raised regarding the room color and the condition of the bathroom. We understand the importance of maintaining a comfortable and well-maintained environment for our guests, and we regret that we fell short in this instance. Your comments are valuable, and we will handle these issues promptly to ensure that necessary improvements are made. We appreciate your honesty, and we take your feedback seriously as we continually strive to enhance the overall guest experience. If there's anything specific you'd like to share or if you have additional details about your stay, please feel free to contact us directly. We want to make sure that any issues are fully handled and resolved. We appreciate your understanding, and we hope to have the opportunity to better serve you in the future.Best Regards, Customer Care Team

8/10 Bueno

Nwe

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 7 feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Zydrunas

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 16 ene. 2024
Dear guest, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Customer Care Team

8/10 Bueno

Zydrunas

Viaje de negocios
Le gustó: Servicios
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Care Team, el 16 ene. 2024
Dear guest, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards, Customer Care Team

10/10 Excelente

Timothy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Value for the money.
A good clean economical place to stay
Se hospedó 4 noches en enero de 2024
Respuesta de Customer Care Team, el 13 ene. 2024
Dear Timothy, we're delighted to hear that you found our hotel to be a good, clean, and economical place to stay! Providing a comfortable and budget-friendly experience is our goal, and we appreciate your positive feedback. If you have any specific suggestions or if there's anything we can do to make your future stays even better, please feel free to let us know. Thank you for choosing us, and we look forward to welcoming you back on your next visit!Best Regards, Customer Care Team

10/10 Excelente

Martha

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 29 ene. 2024
Dear Martha, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Customer Care Team

2/10 Terrible

Marie

Viaje en grupo
No le gustó: Servicio y personal
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Care Team, el 8 ene. 2024
Dear Marie, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

10/10 Excelente

Timothy

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Budget Friendly
From check in to check out, greeting was warm and friendly. Accomodations were clean and comfortable. Very reasonable price for two queen beds. Would highly recommend to anyone on a budget.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 8 ene. 2024
Dear Timothy, thank you for your wonderful feedback! We're delighted to hear that you had a warm and friendly check-in experience, found our accommodations clean and comfortable, and appreciated the value we offer. Your recommendation means a lot to us, and we look forward to welcoming you back for another great stay in the future.Best Regards, Customer Care Team

6/10 Aceptable

Sa

Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Care Team, el 4 ene. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Aceptable

Christopher

Le gustó: Limpieza y comodidad de las habitaciones
Decent lower rate hotel
One night stay for a New Year's Eve casino trip. Decent lower budget room, good cable, clean room. Had problems with our door keys even after having them reprogrammed twice. Ice maker was out of service. Good refrigerator. Comfortable mattress. Good breakfast with a waffle maker and sausage patties. All things considered, we'll stay here again for under $60 a night.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 3 ene. 2024
Dear Christopher, thank you for taking the time to share your detailed feedback regarding your recent stay with us. We're pleased to hear that you found value in our accommodations, enjoyed the amenities in your room, and appreciated the breakfast offerings. However, we apologize for the inconvenience you experienced with the door keys and the out-of-service ice maker. Rest assured, we will review these issues with our team to ensure improvements are made. We look forward to welcoming you back for another stay in the future.Best Regards, Customer Care Team

4/10 Malo

Jackie

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
The rooms need to be updated
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 2 ene. 2024
Dear Jackie, we appreciate your feedback regarding the room conditions and amenities. We understand the importance of keeping our facilities updated for the comfort of our guests. Your comments will be shared with our team for further review and improvements. Thank you for bringing this to our attention, and we hope to have the opportunity to enhance your experience in the future.Best Regards, Customer Care Team

6/10 Aceptable

Jackie

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 29 dic. 2023
Dear Jackie, thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the property conditions and facilities. We continuously strive to provide the best environment and amenities for our guests, and it's clear we fell short during your stay. Please know that we take your feedback seriously, and we will be handling the concerns you raised to ensure improvements are made. We value your patronage and hope to have another opportunity to better serve you in the future.Best Regards, Customer Care Team

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The place was very clean and maintained
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 29 dic. 2023
Dear James, thank you for taking the time to share your positive feedback with us. We're delighted to hear that you found our establishment to be clean and well-maintained. Ensuring a pristine environment for our guests is a top priority, and we're glad to know that this was reflected in your experience. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future.Best Regards, Customer Care Team

10/10 Excelente

Ioannis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 26 dic. 2023
Dear Ioannis, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Customer Care Team

4/10 Malo

Jackie

No le gustó: Limpieza y servicio y personal
There where bones in the sink and the towel for the floor was wet and the sheets had holes in them
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 26 dic. 2023
Dear Jackie, we sincerely apologize for the inconveniences you experienced during your stay. It's clear we fell short of our standards, especially regarding cleanliness. Rest assured, we take such feedback seriously and will share these issues with our housekeeping team to prevent any future occurrences. We hope you'll consider giving us another chance in the future to provide you with the experience you deserve.Best Regards, Customer Care Team

10/10 Excelente

Rhonda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was very friendly! Room very clean! Bed very comfy!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 26 dic. 2023
Dear Rhonda, we're thrilled to hear that you had a pleasant experience with our staff and enjoyed the comfort and cleanliness of your room. Ensuring our guests feel welcomed and have a restful stay is our top priority. Thank you for your feedback, and we hope to welcome you back again soon! Safe travels!Best Regards, Customer Care Team

6/10 Aceptable

Ashley

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios
Very outdated, bed was hard, one room smelled like cigarettes. They do not offer conjoined rooms. Breakfast was not great.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 19 dic. 2023
Dear Ashley, thank you for taking the time to provide us with your feedback. We're sorry to hear that your experience did not meet your expectations. We sincerely apologize for any inconvenience you encountered, including the outdated decor, discomfort with the bed, the smell of cigarettes, and the breakfast experience. Your comments are valuable to us, and we will share them with our team to handle the areas that need improvement. We appreciate your input, and we hope to have the opportunity to better serve you in the future. If you have any additional comments or if there's anything specific you'd like us to handle, please feel free to share. We value your business, and we hope to regain your trust during your future travels.Best Regards, Customer Care Team

6/10 Aceptable

Stephanie

Viaje en pareja
No elavotor
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 5 dic. 2023
Dear Stephanie, we apologize for any inconvenience caused by the absence of an elevator. We understand that having this facility can greatly contribute to the comfort of our guests, especially when it comes to accessing different floors. If there's anything else you'd like to share or if there's anything specific we can do to make your stay more enjoyable, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to provide you with a positive experience in the future. Thank you for choosing to stay with us!Best Regards, Customer Care Team

2/10 Terrible

Spencer

Viaje familiar con niños
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Can't enter room
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Care Team, el 28 nov. 2023
Dear Spencer, we sincerely apologize for the inconvenience you're facing in accessing your room. Ensuring your comfort and convenience is a priority for us, and we regret the trouble you're experiencing. Please contact our front desk immediately so that we, as a team, can swiftly assist you in gaining access to your room. Resolving this issue promptly is our top priority to ensure that you can comfortably access your accommodations. Should you have any other concerns or if there's anything else we can do to assist you during your stay, please do not hesitate to let us know. Your satisfaction is of utmost importance to us, and we're here to ensure your stay is as smooth and comfortable as possible.Best Regards, Customer Care Team

8/10 Bueno

Charles

Viaje de negocios, Viaje familiar
Le gustó: Servicios
We had a pleasant stay. Breakfast was the usual motel breakfast.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Care Team, el 8 nov. 2023
Dear Charles, thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you had a pleasant experience during your visit. As for breakfast, we understand that it's often a convenient option for guests on the go. If you ever have any specific feedback or suggestions for how we can enhance the breakfast experience in the future, please feel free to let us know. We appreciate your kind words and your choice to stay with us. If you decide to visit again, we look forward to making your next stay even more enjoyable.Best Regards, Customer Care Team

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
staff was curteous and helpful
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Care Team, el 1 nov. 2023
Dear James, we're delighted to hear that our staff provided you with courteous and helpful service during your stay. Ensuring our guests feel welcome and supported is a top priority for us. Should you have any future needs or requests, don't hesitate to reach out to our team. We're here to assist and ensure you have a pleasant experience whenever you return. Thank you for your kind words, and we look forward to welcoming you back in the future.Best Regards, Customer Care Team

2/10 Terrible

Michael

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Didnt even stay, deposit was higher than mentioned and hotel was a dump...
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Care Team, el 30 oct. 2023
Dear Michael, we're sorry to hear about your negative experience, and we sincerely apologize for the inconveniences you faced upon arrival. We understand your frustration and disappointment with the discrepancy in the deposit and the condition of the hotel. This is not the experience we aim to provide to our guests. Your feedback is essential in helping us handle the issues and improve our services. We have shared your comments with our team to ensure that these problems are resolved. We value your input, and we hope that you'll give us another chance in the future. If you have any further concerns or need assistance, please feel free to reach out to us.Best Regards, Customer Care Team

10/10 Excelente

Stephan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Care Team, el 24 oct. 2023
Hi Stephan,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

8/10 Bueno

Travis

Se hospedó 4 noches en octubre de 2023
Respuesta de Customer Care Team, el 3 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Edna

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My visit here is very accomodating. I plan to stay another night. Clean entrance, professional and accessible clerk, and clean spacious room are just a few of the pluses. I plan to stay another night. Thank you Quality Inn of Broken Arrow, OK.
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Care Team, el 7 oct. 2023
Dear Edna,Thank you so much for your fantastic review! We're thrilled to hear that your visit has been accommodating and that you plan to extend your stay with us. It's wonderful that you appreciate our clean entrance, professional and accessible staff, and spacious rooms. We can't wait to continue making your stay enjoyable. Thank you for choosing Quality Inn of Broken Arrow, OK!Best Regards, Customer Care Team

8/10 Bueno

Dee

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Rented for our anniversary
The room was decent, they do change a $100 cash refundable deposit at check-in that's not mentioned in the ad or at checkout. The breakfast was ok and the location is good.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Care Team, el 25 sept. 2023
Dear Dee,Thank you for sharing your feedback regarding your recent stay. We're pleased to hear that you found your room decent and that you appreciated the location. However, we apologize if the cash deposit was not adequately communicated in advance. We'll take your comments into consideration to improve our guest experience. If you have any further suggestions or questions, please don't hesitate to reach out. We hope to welcome you back in the future for an even better experience.Best Regards, Customer Care Team

4/10 Malo

bobby

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The staff were friendly, and the desk was staffed all night. Bed sheets were clean but horrible, banklets had cigarette holes, toilets were broken. A stairwell was closed off because of months old water damage and loose wires were hanging everywhere. The one stairwell open wasn't lit well enough. On the plus side there was a Hampton next door.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Care Team, el 19 sept. 2023
Dear Bobby,Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your comments as they help us improve our services and facilities.We're glad to hear that you found our staff friendly and our front desk staffed around the clock. However, we deeply regret that your overall experience was marred by several issues. Cleanliness is a top priority for us, and we apologize for any shortcomings in this regard. We have taken note of your comments about the bed linens and cigarette holes, and we will address this with our housekeeping team to ensure better quality control.We are also concerned about the issues you mentioned regarding the property's condition and facilities. We take such matters seriously, and we will investigate and rectify these issues promptly to enhance the safety and comfort of our guests.Your feedback is invaluable, and we want to assure you that we are committed to providing a better experience should you choose to stay with us again in the future.Warm regards,Guest Experience Team

2/10 Terrible

William

Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Care Team, el 10 oct. 2023
Hi William,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Customer Care Team

6/10 Aceptable

Charity

Viaje familiar
Older facilities but clean. Needs some minor upkeep like paint and repairs. Staff didn’t have our room ready at check. No extra toweling in room.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Care Team, el 19 sept. 2023
Dear Charity,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your honest observations, as they help us identify areas for improvement.We apologize for any inconvenience you experienced during your stay. It's important to us that our guests have a comfortable and hassle-free experience, and it seems that we fell short in a few areas.Your comments regarding the older facilities, the need for some minor upkeep, and the delay in having your room ready at check-in have been duly noted. We will work on addressing these issues to enhance the overall guest experience.Additionally, we apologize for not having provided extra towels in your room. This is something that should have been readily available, and we'll make sure to improve our room preparation process to prevent such oversights in the future.We appreciate your understanding, and your feedback is invaluable in helping us make necessary improvements. If you choose to stay with us again, we are committed to ensuring a more enjoyable and hassle-free experience.Best Regards, Customer Care Team

4/10 Malo

Paul

Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Care Team, el 30 sept. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Kevin

Viaje en pareja
No le gustó: Limpieza y servicios
The staff was horrible
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 4 sept. 2023
Dear Kevin,We're truly sorry to hear about your recent experience. Your comfort is our top priority, and we apologize for falling short during your stay. We'll be addressing the issues with our staff and cleanliness immediately.Please know that your feedback is invaluable to us, as it helps us improve. We hope you'll give us another chance to provide you with the exceptional service you deserve. Our team is committed to making your next visit a much better one.Best Regards, Customer Care Team

8/10 Bueno

Beth

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The back stairway was closed to use going upstairs, and only the front stairway was available for use.
Se hospedó 3 noches en agosto de 2023
Respuesta de Customer Care Team, el 15 ago. 2023
Hi Beth, Thank you for taking the time to rate us based on your recent visit. We hope you had an awesome and comfortable stay. Your concern about the stairs is noted. We are looking forward to having you back the next time you are in the area. Best Regards, Customer Care Team

10/10 Excelente

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de Customer Care Team, el 15 ago. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Bueno

Cade

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Conveniently next to a QT and McDonalds making super easy for food or any other needs.
Se hospedó 3 noches en julio de 2023
Respuesta de Customer Care Team, el 31 jul. 2023
Hi Cade,Thank you for taking the time to rate us based on your recent visit. We hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area. Best Regards, Customer Care Team