Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 737 de 1073 opiniones" "
10 - Excelente
737
Puntuación de 8, es decir, Bueno. Basada en 199 de 1073 opiniones" "
8 - Bueno
199
Puntuación de 6, es decir, Aceptable. Basada en 68 de 1073 opiniones" "
6 - Aceptable
68
Puntuación de 4, es decir, Malo. Basada en 51 de 1073 opiniones" "
4 - Malo
51
Puntuación de 2, es decir, Terrible. Basada en 18 de 1073 opiniones" "
2 - Terrible
18
9.2/10
Limpieza
9.2/10
Servicio y personal
8.8/10
Servicios
9.2/10
Condiciones de la propiedad
9.0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Henry
Viaje familiar
15 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Henry
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 15 abr. 2024
Henry, We appreciate your feedback and are glad to hear about your great experience while visiting our resort. We hope you plan on returning again soon.
10/10 Excelente
Jairum
26 sept. 2023
Jairum
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Management , el 16 oct. 2023
Jairum,We're pleased to hear that you had a great stay. We hope you return again soon!
6/10 Aceptable
JULIO
8 jun. 2022
JULIO
Se hospedó 1 noche en junio de 2022
Respuesta de Hotel Management , el 9 jun. 2022
Julio,
Thank you for your review and for choosing del Lago Resort and Casino. We hope to have you as a return guest in the future.
10/10 Excelente
Randall, Lancaster
Viaje en pareja
21 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Partied like a rock star
Randall
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Management , el 21 may. 2024
Randall, We're glad to hear about the great experience you had at our resort. We hope you plan on returning again soon!
10/10 Excelente
Margaret
Viaje en pareja
20 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All in one…dining, casino and relaxing
Margaret
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management , el 21 may. 2024
Margaret,We appreciate your feedback and are thrilled to hear about the great stay you had with us. We hope you plan on returning to our resort in the near future!
8/10 Bueno
Sierra
Viaje familiar
19 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was a nice, quick getaway.
Sierra
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management. , el 19 may. 2024
Sierra, We're thrilled to hear about the great experience you had while visiting our resort. We hope you return again soon.
8/10 Bueno
Francis, Norwood
18 may. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
Francis
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management , el 19 may. 2024
Francis,We're thrilled to hear about the positive experience you had while visiting our resort. We hope you return again in the future so we may have an opportunity to provide continued great service.
10/10 Excelente
Dianne, Hornell
Viaje en grupo
16 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We found our room to be very comfortable and quiet. Great shower!
Dianne
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management , el 17 may. 2024
Dianne, We truly appreciate your feedback and are glad to hear that you had comfortable and quiet accommodations.
10/10 Excelente
Christine
Viaje familiar
16 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super comfortable bed, great shower, solid dinner. Convenient to interstate- but remote.
Christine
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management, el 17 may. 2024
Christine, We appreciate your 5 out of 5 rating of our resort and are glad to hear that you found our location convenient for your traveling needs. We hope you return again soon.
10/10 Excelente
Andrea
Viaje de negocios
16 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing property. So clean and the bedrooms are amazing!!! Soo comfortable! Definitely coming back
Andrea
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management , el 17 may. 2024
Andrea, We're thrilled to hear how much you enjoyed your visit to our resort and we appreciate you sharing this with fellow guests. We hope you return again soon.
10/10 Excelente
Mark
Viaje familiar
12 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Mark
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management. , el 12 may. 2024
Mark,We appreciate your feedback and are glad to hear about the excellent experience you had while visiting our resort. We hope you will return again in the near future.
8/10 Bueno
Cali
Viaje en pareja
11 may. 2024
Good stay
Cali
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management , el 11 may. 2024
Cali, We appreciate your feedback and are thrilled to hear about your great stay!
10/10 Excelente
Carmen, Rockaway
10 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Carmen
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management , el 11 may. 2024
Carmen, We appreciate your feedback and are glad to hear you had a great stay. We hope you return again soon.
10/10 Excelente
Jacquelyn
Viaje en grupo
7 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean , staff was friendly , the beds a comfy!!
Jacquelyn
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management , el 10 may. 2024
Jacquelyn,We appreciate your feedback and are glad to hear you had a clean and comfortable stay. Our team members look forward to warmly welcoming you back again in the near future.
10/10 Excelente
Patricia A
5 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Patricia A
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Management , el 10 may. 2024
Patricia A.,We appreciate your feedback and are glad to hear you enjoyed your visit. We hope you return again soon!
10/10 Excelente
Lisa
Viaje en pareja
5 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
High quality everything! Staff, spa, restaurants, casino, rooms were all very modern and top notch! Can’t wait to go back!
Lisa
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Management , el 10 may. 2024
Lisa,We are elated to have received such positive feedback. Our team members strive to provide every guest who walks through our doors with a great experience, such as the one you had. We hope you return again soon.
10/10 Excelente
Claire
5 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay!
Claire
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management , el 10 may. 2024
Claire, We appreciate your feedback and are glad to hear you enjoyed your visit. We hope you return again soon!
10/10 Excelente
Blanche
Viaje en pareja
1 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great time. Helpful, friendly staff
Blanche
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 10 may. 2024
Blanche,We appreciate your feedback and are glad to hear about the friendly and helpful encounters you had with our team members.
8/10 Bueno
Janice
Viaje en pareja
30 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the hotel was good. The bathroom was nice. Beds comfortable. The room could have used a good dusting!
Janice
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 10 may. 2024
Janice,We appreciate your feedback and are glad to hear about your overall positive experience. We hope you return again soon.
4/10 Malo
Shannon, Riches
Viaje en pareja
28 abr. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Carpet and upholstery in the room needed to be replaced or deep cleaned also the furniture was old and scratched up. The bed linen wasn’t properly on the bed no fitted sheet just a few flat sheets. Robe and towels was rough and scratchy.
Shannon
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 10 may. 2024
Shannon, We regret to be receiving negative feedback as our team makes every effort possible to ensure that our guests have a comfortable and satisfactory visit to our resort. We do not use a fitted sheet on our beds; there should be three flat sheets (two would encapsulate the comforter and the third sheet would cover the mattress protector). We hope you will consider staying with us again in the future as we would appreciate the opportunity to provide you with a better experience.
8/10 Bueno
Jodi
Viaje en pareja
27 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Couldn’t get through when dialing the room service phone number, had to contact front desk for help.
Jodi
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 10 may. 2024
Jodi, We appreciate your feedback. We would like to extend our apologies for the issues you had related with contacting room service, however, we're happy to hear how our Front Desk staff was able to rectify the issue. We hope you return again soon!
10/10 Excelente
Angela
Viaje en pareja
27 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Angela
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 10 may. 2024
Angela, We appreciate your feedback and are glad to hear how you had a great stay with us. We hope you return again soon.
10/10 Excelente
Cindy
26 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms are spacious, beds are comfortable and it's very quiet. The casino is very easy to navigate and the staff is friendly. The food offerings are plentiful and delicious.
Cindy
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 10 may. 2024
Cindy,We're thrilled to hear that you had a comfortable stay with us. We appreciate your praise of our team members and hope you return again soon.
10/10 Excelente
Karen
Viaje de negocios
26 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
THE PROPERTY IS LOVELY ONLY ISSUE IS NOWHERE TO WALK TO
Karen
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 10 may. 2024
Karen, We appreciate your feedback and are glad to hear about your great stay. The Hotel Front Desk staff is always more than happy to provide you with contact information for local taxi services should you need this information. We hope you return again soon.
10/10 Excelente
Sharrell
Viaje en pareja
24 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed on our trip after a long day of driving. Close to the highway, very nice room, and we had a late dinner in the sports bar. It was good!
Sharrell
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 10 may. 2024
Sharrell,We appreciate your feedback and are glad to hear about your great stay and how you found our proximity to the New York State Thruway convenient for your traveling needs. We hope you return again soon.
10/10 Excelente
Lashawnda, Rochester
23 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Lashawnda
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 23 abr. 2024
Lashawnda, We appreciate your feedback and are thrilled to hear how you had a great stay at our resort. We hope you return again soon.
10/10 Excelente
Nancy
22 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Right off major road
Nancy
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management , el 23 abr. 2024
Nancy, We appreciate your feedback and are glad to hear that you found our proximity to the New York State Thruway to be convenient for your traveling needs. We look forward to future visits should your travels bring you back through the Finger Lakes region of New York!
10/10 Excelente
Theresa
Viaje en pareja
21 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Theresa
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management , el 22 abr. 2024
Theresa, We appreciate your feedback and we are thrilled to hear about your great stay. We hope you return again sooner rather than later.
10/10 Excelente
BERNADETTE, Wellsville
Viaje en pareja
19 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms are very clean and the beds are comfortable. The staff is very nice and accommodating. We enjoyed our stay here and would come back again.
BERNADETTE
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 20 abr. 2024
Bernadette, We are thrilled to hear about your great experience while visiting our resort. Our team strives to provide the best possible hospitality to our guests and we hope you return again soon!
10/10 Excelente
Carol, Penfield
19 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Del Lago is warmly decorated and the rooms in the hotel are very comfortable. The beds were especially comfortable. Would definately come back.
Carol
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 19 abr. 2024
Carol, We appreciate your feedback and are thrilled to hear that you plan on visiting our resort again. We look forward to welcoming you back as a return guest; hopefully for many stays!
10/10 Excelente
Robert
19 abr. 2024
Xxx
Robert
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 21 abr. 2024
Robert, We're glad to hear about your great stay and hope you return again in the future.
10/10 Excelente
Daniel
18 abr. 2024
Le gustó: Limpieza y condiciones de la propiedad
Daniel
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 20 abr. 2024
Daniel, We appreciate your feedback and are glad to hear about the great stay you had with us. We hope you will return again soon!
10/10 Excelente
Heather, Stittsville
Viaje en pareja
18 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms are large and well decorated. Casino was quite large also. Had a great dinner at Sociale Cafe. Fairly close to the outlet shopping
Heather
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 19 abr. 2024
Heather, We're glad to hear about your great visit to our resort and that you found our location convenient to the Waterloo Premium Outlets. We hope you return again soon.
10/10 Excelente
Brenda, Trumansburg
17 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stay there all the time, love it!!!
Brenda
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 19 abr. 2024
Brenda, Your continued loyalty and patronage is always appreciated. Our team understands the importance of delivering the best possible experience for our guests. We look forward to continue visits and additional opportunities to provide great service!
10/10 Excelente
Michelle, Brecksville
Viaje familiar
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the free coffee, lol
Michelle
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 19 abr. 2024
Michelle,Your feedback is greatly appreciated and we're glad to hear you enjoyed the complimentary beverage stations offered on the gaming floor. We hope you return again soon.
10/10 Excelente
Linda
Viaje en pareja
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Alexis at check in was awesome! The hotel is smoke free which we love, esp as a cancer survivor.
Linda
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 16 abr. 2024
Linda, We appreciate your feedback about your Hotel stay and are elated to hear about your great check-in experience. Positive comments regarding team members is always uplifting and puts a smile on their face. We've shared your comments with the appropriate team member! Based on your great experience, we hope you choose to return again soon.
10/10 Excelente
Michael J.
Viaje en pareja
16 abr. 2024
Good time
Michael J.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 16 abr. 2024
Michael J., We appreciate your feedback and are glad to hear you had a good time. We hope you return again soon.
10/10 Excelente
Richard
Viaje en pareja
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Classy. Very nice. Awesome rooms.
Richard
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 16 abr. 2024
Richard, We appreciate your glowing review of our resort. Our team works diligently to ensure our guests have the best possible experience during their visit. We hope you plan on returning again in the near future!
10/10 Excelente
Christine
15 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Christine
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 16 abr. 2024
Christine, We appreciate your feedback and are glad to hear about the great stay you had with us. We hope you return again soon.
10/10 Excelente
Ryan
14 abr. 2024
Ryan
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 10 may. 2024
Ryan, We appreciate your feedback and are glad to hear you enjoyed your visit. We hope you return again soon!
10/10 Excelente
Heather
Viaje en pareja
13 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the front desk employees are wonderful, helpful and accommodating.
Love the rooms and hotel
Heather
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 14 abr. 2024
Heather, We appreciate your feedback regarding our resort and we're thrilled to hear that our Front Desk staff provided exceptional guest service. We understand the importance of first impressions, and we hope you'll plan on visiting our resort again in the future.
10/10 Excelente
Paula
11 abr. 2024
Paula
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 10 may. 2024
Paula, We appreciate your feedback and are glad to hear you enjoyed your visit. We hope you return again soon!
10/10 Excelente
Carolyn
11 abr. 2024
Le gustó: Servicios
Always a must stay when I visit NY
Carolyn
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management , el 12 abr. 2024
Carolyn, We appreciate your continued loyalty and patronage and look forward to future visits.
10/10 Excelente
Gerry
10 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gerry
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management , el 12 abr. 2024
Gerry, We appreciate you staying with us and hope you return again soon should your travels bring you to the area.
8/10 Bueno
Courtney
9 abr. 2024
Le gustó: Servicio y personal
Courtney
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 12 abr. 2024
Courtney, We appreciate your 4 out of 5 rating. While it seems we met the mark in many areas, there may still be areas where we can improve for future stays. We hope you return again soon!
10/10 Excelente
Dayna, Rochester
Viaje familiar con niños
9 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was beautiful, very comfortable, clean inside and out. The shower was great, nice ahower head, came with comfortable robes, very private feeling bathroom, would recommend
Dayna
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 9 abr. 2024
Dayna, We sincerely appreciate your feedback and are thrilled to hear about the great stay you had with us. Our team strives to provide excellent guest service and an exemplary experience. We appreciate your recommendation to fellow guests to stay at our resort.
10/10 Excelente
Aneel
9 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Aneel
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 12 abr. 2024
Aneel, We appreciate your feedback and are thrilled to hear about your great stay! We hope you return again soon!
4/10 Malo
Michelle
Viaje en pareja
8 abr. 2024
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
We booked a junior Suite and although larger than regular room it had no wear to sit besides 3 desk chairs—so not worth the extra money and did not provide extra seating as would be accustomed
To a junior suite. The room was poorly designed and the bed the most uncomfortable we have slept in.
Michelle
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 9 abr. 2024
Michelle, We truly regret to hear that you did not have best possible stay while visiting our resort. Typically, our guests view the Hotel beds in high regard and state how comfortable they are; and we are sorry to hear that this wasn't the case. We hope you will consider giving us another opportunity to better serve you in the future. We are pleased to offer a King Deluxe Suite which features a partially separated living room area that has a sectional couch and oversized chair. Your honest and candid feedback is appreciated.
8/10 Bueno
Franklyn
8 abr. 2024
Franklyn
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 10 may. 2024
Franklyn,We're pleased to hear about your satisfactory experience while visiting our resort. We take guest comfort and satisfaction extremely seriously and hope you will stay with us again in the future so we can provide a 5 out of 5 experience.
4/10 Malo
Johanne
Viaje en pareja
8 abr. 2024
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The decor in the room was falling apart. Scratches on furniture, wallpaper peeling from walls, tv not working well, and limited channels, mostly sports. Tiny water bottles, no microwave. Room service but no way to heat anything
Johanne
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 9 abr. 2024
Johanne, We regret to hear that we did not exceed your expectations throughout your visit at our resort. Our team strives to provide the best possible accommodations and will work to correct the issues you have noted. We hope you will consider staying at our resort again in the future so we can provide a better experience.