The house had not been cleaned, beds made etc when we arrived later than the appointed time. It took us over an hour to get a response and then 2 more hours for cleaners to arrive. It was after 11 pm by the time we could use the house. No criticism of the cleaners. Then a day later, there were bats in the house. We thought the bats were gone but they showed up that night. The owner sent someone over. Overall it seemed as if having a management company to deal with between the owner and vrbo, made communication much more difficult than is our experience with vrbo homes.