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Opiniones de Water's Edge Resort & Spa

3.5 out of 5
Water's Edge Resort & Spa
1525 Boston Post Road, Westbrook, CT

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 556 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 278 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 98 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 43 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 25 de 1000 opiniones" "

9.2/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Dianne

Se hospedó 2 noches en febrero de 2024
Respuesta de Management, el 30 mar. 2024
Thank you for the five out of five!

10/10 Excelente

CARLOS

Se hospedó 1 noche en marzo de 2023
Respuesta de The Water's Edge Resort & Spa Team, el 24 abr. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Jesus

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 6 noches en noviembre de 2019
Respuesta de Tracy Apuzzo Front Office Manager, el 28 nov. 2019
Thank you for taking time to review our resort. It looks as if we could have done better to meet your expectations. Please feel free to contact me and let us know where we need to improve.

10/10 Excelente

Victor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2019
Respuesta de Management Team Water's Edge Resort, el 30 sept. 2019
Thank you so much for the wonderful review. We are so glad we met your expectations. Hoping to greet you again soon.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My check in was made early morning, the staff was very nice and attentive
Se hospedó 1 noche en junio de 2019
Respuesta de Water's Edge Resort and Spa, el 12 jun. 2019
We are glad we were able to check you in early and that you found our staff to be very nice.

8/10 Bueno

CramGalis, Norwalk, CT us

Le gustó: Limpieza y condiciones de la propiedad
Not sure why I am being prompted in Chinese & Spanish. Very nice property with a terrific spa experience, but the front desk and room service were slip shod and ungracious given the clientele and the prices...we might return, but hope we are better received and serviced while visiting the area which we found captivating. ms
Se hospedó 1 noche en marzo de 2019
Respuesta de Water's Edge Resort and Spa, el 23 mar. 2019
We are thrilled that you enjoyed our spa during your visit! We are sorry that our other staff members did not provide you with the outstanding service we want show to all of our guests and we will work to improve for your next visit.

10/10 Excelente

MARTIN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A must!
Great place; great view.

8/10 Bueno

George

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Nancy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Wanda

Viaje familiar
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
This was my second time visiting here. First time was year before. That time was great, hence me wanting to come for back for my Birthday. Big Mistake!! 1st. It was a little noisy because it was winter break, so their were quite a few kids around. My cousin, and I got in a little late, so we both were tired. She fell asleep quick. Not long after that I fell asleep. Then I could hear the heater/ac unit making a loud motor noise. It kept me up most of the night. The next morning, also the toilet stopped flushing. My cousin is Ms. Fix it, so she jiggled the handle, or something and fixed it. I mention it to the front desk. Their attitude was not what I was expecting. First she said, why didn't you call about it last night? I said no, because having someone come that night would have woken up my cousin in the next bed. Then she said well because you booked through Expedia so you already got a discount. Then she said all I can do for you is give you a voucher for a beverage, or something for that same equivalent. I was offended, and I said I wasn't looking for a free beverage. Can I get the heating fixed. She said, yes I'll have someone come. Now the maintenance person was extremely professional, and polite.He said that the unit is only a few months old, and It's supposed make noise Periodically. If Your Hotel are going to have rooms that can be booked through Expedia, then the treatment of People should be the same, as if they booked it straight to the hotel.I DON'T RECOMMEN!
Se hospedó 2 noches en febrero de 2024

4/10 Malo

Cheryl

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Poorly managed, unprofessional staff, bad food
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 29 abr. 2024
I'm sorry to hear that, feel free to contact us to discuss further.

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 29 abr. 2024
Thank you for the five out of five!

2/10 Terrible

David

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No thank you
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 20 abr. 2024
Thank you for your review.

10/10 Excelente

Nicole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 20 abr. 2024
Thank you for the five out of five!

8/10 Bueno

Anastasios

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The location of this property is great and it is a large property on a small beach. Exterior looks great but the interior of the room we stayed, junior suite left a lot to be desired. Outdated and very basic. Kind of like lodge accommodations. Bathtub/shower was very quirky to use and outdated. Now I can’t vouch for the condition of other higher priced rooms but this was ours. Nice bar area and restaurant area. Food was average. Indoor swimming pool and exercise area were nice. Staff very friendly. Overall nice stay but a bit overpriced for the rooms in comparison to their condition. Especially since we were off season
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 20 abr. 2024
Thank you for your review. We always welcome feedback and will share this information with the team.

10/10 Excelente

Tiffany

Le gustó: Servicios
I love staying at Water’s Edge! The property is beautiful, the views are stunning and the staff are consistently excellent. The spa services are top notch and you can tell they put lots of thought into guests enjoying their stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 20 abr. 2024
Thank you for your awesome review and kind words. We hope to see you again soon!

8/10 Bueno

jessica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property nice staff clean but mattress needs replacement
Se hospedó 3 noches en marzo de 2024
Respuesta de Management, el 30 mar. 2024
Thank you for your review! I will share your feedback the the appropriate departments.

10/10 Excelente

Tracy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was very nice and helpful. Grounds were simply beautiful
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 30 mar. 2024
Thank you for the five out of five!

6/10 Aceptable

Christiane, cambridge

Viaje familiar
Le gustó: Limpieza
Clean and well maintained resort. Nice spa facilities. Outdated pool and locker room facilities. Reasonable food options. Older rooms but comfortable. Staff never really went the extra mile - save for Amy at the front desk. Everyone else seemed to be slightly bothered to be there. We went in March - so maybe the summer staff are better?
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 19 mar. 2024
Thank you for your review and feedback. I will share this with the appropriate departments.

10/10 Excelente

matthew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Right on the Sound, beautiful views.
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 19 mar. 2024
Thank you for your review! We hope to see you again soon.

10/10 Excelente

Brandon

Se hospedó 1 noche en mayo de 2023
Respuesta de Management, el 30 mar. 2024
Thank you for the five out of five!

4/10 Malo

Cian

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Management, el 19 mar. 2024
Thank you for the rating. Feel free to call us directly to discuss any issues.

10/10 Excelente

karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Watching the sunset and the location.
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 19 mar. 2024
The sunset at the Waters Edge Resort is truly breathtaking. I'm so glad you were able to see it.

8/10 Bueno

Stormy

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
I was surprised that rooms were not cleaned daily. We did have cleaning staff check with us late afternoon of our 2nd day to ask if we needed new towels or other supplies. They should put a note in the room as to when service will be provided.
Se hospedó 3 noches en febrero de 2024
Respuesta de Management, el 26 feb. 2024
Thank you for your review. The hotel rooms are cleaned daily throughout the day up until check in time. We welcome all feedback and will share with our team.

8/10 Bueno

Janet

Hotel is lovely,more lighting in the parking area is needed when arriving at night.
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 19 mar. 2024
Thank you for your review and feedback. We will look into the issue.

10/10 Excelente

Lino

Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 30 mar. 2024
Thank you for the five out of five!

10/10 Excelente

Romeo

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 26 feb. 2024
Thank you for the Five out of Five stars!

10/10 Excelente

JOHN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location, friendly staff
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 26 feb. 2024
Thank you for your review and kind words! See you again soon.

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It is a nice place that felt clean and welcoming.
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 26 feb. 2024
Thank you for your review! I'm glad you enjoyed your stay!

6/10 Aceptable

Home

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The room was crazy hot! Had the thermostat at 64 and it was still really hot. Water pressure in the shower was so low it was hard to rinse off. Was at this place years ago and very happy, but don’t see going back any time soon.
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 23 feb. 2024
I'm sorry to hear you did not enjoy your stay. Feel free to contact us directly to discuss the issues you had.

10/10 Excelente

Tonya

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 23 feb. 2024
Thank you for the kind words and your Five out of Five!

6/10 Aceptable

Melissa

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The hot tub was gross. Had brown stuff floating in it. The pool was cold even though it’s heated. The hotel could use some updating in the rooms but for the price it was average.
Se hospedó 2 noches en febrero de 2024
Respuesta de Management, el 23 feb. 2024
Thank you for your review. We will look into these issues. In the meantime feel free to call us directly.

10/10 Excelente

S. Jason, Plainville

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 23 feb. 2024
Thank you for your Five out of Five!

8/10 Bueno

Lori

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly and helpful when needed,the room itself needed some work with painting and comfier pillows
Se hospedó 3 noches en febrero de 2024
Respuesta de Management, el 23 feb. 2024
Thank you for your review! I will pass the feedback along.

6/10 Aceptable

Ellen

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The property is beautifully located in Westbrook CT. However, the rooms are dated and not what was expected. We also were surprised the exterior doors to the hotel buildings were not locked and were accessible by anyone.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management, el 23 feb. 2024
Thank you for your review. We welcome all feedback and will look into the issues mentioned to better serve our guests.

10/10 Excelente

Natasha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have been a regular at Waters Edge and Spa for over a decade. I always book the ocean view Villa for gathering with family and friends. It is quite an impressive set up. And everyone always has an amazing time. Whether they are walking on the beach, playing board games in front of the fireplace, checking out the nearby outlets, or just sitting on the patio watching the sunrise. I’ll see you all soon!
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 23 feb. 2024
We are looking forward to it! Thank you for a great review and your kind words. See you soon!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
Wish the staff would be nicer
Some of the people who work the front desk are so gracious and sweet and others are not, actually quite mean. I’ve had mixed experiences here but when I go I do not feel a consistent warmth from the front desk, there is one woman that works behind the desk that is lovely.
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 23 feb. 2024
Thank you for your review. Your feedback is received and will share with the appropriate department to better serve our guests.

8/10 Bueno

Brandi

Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 23 feb. 2024
Thank you for your Eight out Ten.

10/10 Excelente

Lorraine

Le gustó: Limpieza, servicios, condiciones de la propiedad
It was a girls weekend and we had a great time! We enjoyed dinner it was delicious and than enjoyed a drink by the fireplace.
Se hospedó 1 noche en enero de 2024
Respuesta de Management, el 23 feb. 2024
I'm delighted to hear you had a great girls weekend! See you again at the next one!

10/10 Excelente

mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service.
Se hospedó 3 noches en enero de 2024
Respuesta de Management, el 23 feb. 2024
Thank you for your kind words. I will share with our team. Hope to see you soon.

10/10 Excelente

Deborah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Management, el 23 feb. 2024
Thank you for your Five out of Five!

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Management, el 23 feb. 2024
Thank you for your 10 out of 10!

10/10 Excelente

Kathleen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great for our girls weekend just hanging out and the massages and relaxation room at the spa were wonderful!
Se hospedó 1 noche en enero de 2024
Respuesta de Management, el 23 feb. 2024
I'm so glad you enjoyed your girls weekend. Thank you for your kind words. Hope to see you again at your next girl weekend!

4/10 Malo

Rebecca

Viaje en pareja
No le gustó: Servicio y personal
Although the scenery was beautiful, the service was average and our room had issues. Our toilet did not flush properly and overflowed. The bed was extremely uncomfortable and our carpet was dirty. For $280, we expected so much better. When we brought our concern to the receptionist, she told us our room was already discounted as if that was all we deserved. She also told us there was nothing she could do for us. Very disappointed as this was getaway for my fiancé’s birthday and our stay was sub standard at best.
Se hospedó 1 noche en enero de 2024
Respuesta de Management, el 23 feb. 2024
I apologize for any inconvenience. Please call us directly to discuss further.

10/10 Excelente

Magdelene

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall lovely
Absolutely beautiful Resort, I highly recommend.
Se hospedó 1 noche en enero de 2024
Respuesta de Management, el 26 ene. 2024
Thank you for your great review. Looking forward to seeing you again.

8/10 Bueno

Melanie

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Management, el 26 ene. 2024
Thank you for the Four out of Five!

10/10 Excelente

Carolyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Management, el 26 ene. 2024
Thank you for the Five out of Five!

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Management, el 26 ene. 2024
Thank you for the Five out of Five!

10/10 Excelente

Tonya

Le gustó: Limpieza, servicios, condiciones de la propiedad
The best experience I had was the wine tasting dinner. I also loved the brunch that was served on Saturday. The property is breathe taking and very clean. I will return .
Se hospedó 2 noches en enero de 2024
Respuesta de Management, el 26 ene. 2024
We will be looking forward to your return. Thank you for your review and kind words. I'm delighted to hear you enjoyed the wine tasting dinner.

10/10 Excelente

Matthew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Management, el 26 ene. 2024
Thank you for the Ten out of Ten!