Lobby
Ver disponibilidad

Opiniones de Courtyard by Marriott Wilmington Downtown/Historic District

3 out of 5
Courtyard by Marriott Wilmington Downtown/Historic District
229 North 2nd Street, Wilmington, NC

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 400 de 783 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 222 de 783 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 85 de 783 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 47 de 783 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 29 de 783 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Sami Venier, Sales Manager , el 25 ene. 2024
Hello - Thank you for staying with us! We appreciate your feedback and would love to have you stay with us again. We look forward to your next visit to Wilmington!

6/10 Aceptable

Deborah

Viaje de negocios
No le gustó: Servicio y personal
The room wasn't cleaned. Trash not removed, and coffee not restocked. Plus ice machine wasn't working on my floor. When I mentioned this at check-out, I was told Marriott only cleans rooms every THREE days and if I want a "refresh", I have to ask for it. At these prices, the least they should do is empty the trash and restock used product.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Liz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Calandra

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing I did not like. So quiet, and the staff was very friendly. I felt so spoiled with the valet parking! Would definitely stay here again.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

edwin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great service.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Shelby

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Never again
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Kathleen

Viaje familiar
Le gustó: Servicio y personal y servicios
The staff was very polite and helpful during the check- in and check- out process. Moreover, they answered our questions about the area and provided insightful tips. However, our room smelled very musty. Furthermore, the bathroom had a sulfuric, pungent odor(yes, before we used it!), and the toilet base was leaking a bit, as we noticed on our second night. We did not report these issues until check-out, as we figured it was easier to deal with the issues than have to either relocate our belongings or invite a maintenance person into our space to fix the issues. To be fair, when I did report these issues at check-out time, the staff member was extremely apologetic and offered us free coffee and breakfast in an attempt to do right by us. Unfortunately, we were on a time schedule and had to leave, but we thoroughly appreciated the gracious gesture.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Wyatt

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Sameer

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Kevin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in desk personnel were friendly and awesome!
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Vincent

Viaje en pareja
Very nice
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jerry S

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice room, walkable to downtown. Will make this our hotel of choice in the future.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Blaise

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff offered me early check in
Se hospedó 3 noches en febrero de 2024
Respuesta de Sami Venier , el 23 feb. 2024
Dear Blaise,Thank you for the positive review. We appreciate your business and look forward to seeing you again.

10/10 Excelente

Stevie

Se hospedó 1 noche en febrero de 2024
Respuesta de Sami Venier , el 23 feb. 2024
Thank you for the 10/10!We hope to welcome you again in the future.

2/10 Terrible

AVA

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just awful :(
My mattress had dried vomit on it, the leather headboard was peeling off, the carpet was so dirty I made my kids keep their socks on. The furniture in the lobby was falling apart and the wallpaper in the hallways was coming down. We paid $236 a night and were disgusted. I am the type of customer who never complains, but this was unacceptable for this rate. I have never been to another Marriott property with these issues. We had planned to stay another night, but left.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Jeffrey

No le gustó: Limpieza
Se hospedó 4 noches en enero de 2024

6/10 Aceptable

Stacey

Viaje familiar
Location is great. Desk clerk gave incorrect info about parking. Bartenders were great. Rooms just felt outdated dark and could use some deep cleaning. No mirror in room so difficult for 2 women to get ready at same time. No microwave. 1st courtyard ive stayed at that didn’t offer free breakfast. Tops of bedskirts were filthy. Missing/rotten baseboard in bathroom. Wasn't horrible but will stay elsewhere next time.
Se hospedó 2 noches en enero de 2024

4/10 Malo

Cynthia

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Phil

Se hospedó 1 noche en enero de 2024
Respuesta de Sami Venier, el 23 feb. 2024
Thank you for staying with us. We hope to welcome you back in the future,

10/10 Excelente

Gregory

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
New Years in Wilimington,NC
Everything at this Hotel is Great. This was our second stay for a night on Front Street.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sami Venier , el 5 ene. 2024
Thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the positive feedback. We value our guest's happiness above all else.We look forward to your next visit.

10/10 Excelente

Ryan, Sarasota

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet location. Walkable to the waterfront and local shopping.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sami Venier, el 5 ene. 2024
Thank you so much for your positive review. We hope to welcome you the next time you are in the Wilmington area.

2/10 Terrible

Chiffonday

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Jeffrey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms are clean with nice decor and comfortable beds. The only thing is the lack of lighting in the bathroom over the sink. Other than that this a Great Place to stay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sami Venier, el 5 ene. 2024
Thank you so much for your kind review. Reviews like this make our day, and we appreciate the positive feedback. We value our guest's happiness above all else! We hope you choose to stay with us on your next trip to Wilmington.

6/10 Aceptable

Brian

Viaje de negocios
Very Average
I would not stay at this hotel again. The staff was fine (valet guys were great), but no extra attention given to guests. I tried to get food at the lobby restaurant and the guy ignored me for 5 minutes while he was doing something else...I just left and walked down the street. The room was never cleaned and the noise from the bars across the street was palpable.
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Ronald

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
3 day getaway
Hotel was generally good but don't expect a high class experience. No on-site parking, cars are parked in public lot a block away. If you use valet parking you will spend twice as much vs parking car yourself and you won't have to wait for valet to get you car (hotel says you may wait up to 30 minutes to get car). Room was clean, but shows its age. A lamp was in disrepair and a lightbulb was blown. Toilet seat was strangely very low to floor and may be a problem for older folks. On positive sude, staff was cordial, price was reasonable, hotel was quiet, hotel is vey well situated to area attractions, and a cash bar and cash breakfast are offered (though there are many food and drink alternatives within walking distance). Overall, the hotel is okay, but one should only go in with realistic expectations.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sami Venier, Sales Manager, el 20 nov. 2023
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.We are scheduled for a refresh at the end of this year.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

Claudio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great there
Se hospedó 1 noche en agosto de 2023
Respuesta de Sami Venier, Sales Manager , el 20 nov. 2023
Thank you for the positive feedback.

8/10 Bueno

diana

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

June, Mansfield

No dining options other than Starbucks. Torn curtains and somewhat beat up furniture. Average at best; not worth the price.

8/10 Bueno

Dr.Jerome

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay was pleasant, would like to see microwaves added to the rooms.
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Cleanliness is an issue...
Multiple areas were not clean. Open bar of soap and lotion on the bathroom counter. Blood spots on the curtains and one of our pillows.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Leigh

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient to the Cotton Exchange and the Waterfront Walk.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Sami Venier, Sales Manager, el 20 nov. 2023
Thank you for the 10/10 review.

2/10 Terrible

Lisa

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Brett

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff and a clean, comfortable room for a the night. It’s convenient and walkable.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Lynette

Location is great. Room was average, it was loud. Pool & furniture were tired. No hot water at 7 am. Had shower on hot fully and it was Luke warm at best. Wouldn’t stay again for the price paid.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Gretchen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is in a great location. Very clean! Nice staff! Would stay again for sure.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Shawn

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was really kind and courteous. Our room was clean and quiet, and yes we read reviews expressing concern with cleanliness and the staff. Our family experience was wonderful and the staff could not have provided better service.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Brandon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk and all staff were pleasant and courteous
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

jodi

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I’ve bee
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Walter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sami Venier , el 12 sept. 2023
Dear Walter,Thank you for the 5/5 review! We hope to see you the next time you are in town.

8/10 Bueno

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
everything great great location on final night air condition making a noise and commoude handle loose and electrical sockets not working thats a safety hazard other than that ok
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sami Venier , el 12 sept. 2023
Dear Jonathan,Thank you for the 4/5 review even though you encountered some issues witht the guest room. We hope you choose to stay with us the next time you are in the Wilmington area.

8/10 Bueno

Cadice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sami Venier , el 12 sept. 2023
Thank you for the 4 star rview.

6/10 Aceptable

Sarah

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Dennis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Sami Venier , el 12 sept. 2023
Thank you!

4/10 Malo

tom

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
Had no idea there was no parking, no validating parking, pool was green, no complementary coffee in the lobby. No points toward Bonvoy. I could have had as nice a stay at Super 8. Absolutely no benefit to staying at a Marriott which I DO (did) expect
Se hospedó 1 noche en agosto de 2023
Respuesta de Sami Venier , el 30 ago. 2023
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us.

6/10 Aceptable

jamie

Viaje de negocios, Viaje en pareja
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wall paper was coming off the walls and the valet gave me the wrong car
Se hospedó 1 noche en agosto de 2023
Respuesta de Sami Venier , el 30 ago. 2023
Dear Jamie,Thank you for your feedback about your recent stay with us. Your review has been shared with both our Housekeeping and Valet staff. We hope that choose to stay with us the next time your travels bring you to Downtown Wilmington, NC. Again thank you for your review.

4/10 Malo

Tana

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The first room they gave us had a broken toilet. The second room smelled like diarrhea. Totally completely fowl smelling. The third room (which we stayed in)…..the mini fridge did not work. At that point we were sick of hopping rooms. Warm drinks but at least I had a toilet and didn’t die from stench! On the plus side, the staff is very nice.
Se hospedó 1 noche en agosto de 2023
Respuesta de Sami Venier, el 30 ago. 2023
Dear Tana,Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenance and Housekeeping teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Aceptable

Shannon

Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Location was great. The common areas of the hotel (first floor) were nice but the room and hallway on our floor needs updating and upkeep.
Se hospedó 3 noches en agosto de 2023
Respuesta de Sami Venier , el 15 ago. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. We are scheduled for a refresh at the end of this year beginning of next year. We hope to welcome you back in the future.