拉纳克旅游套票 | 拉纳克机票+酒店优惠低至 4 折

It was a horrible experience for our family. The check-in staff and staff in restaurant were nice and polite, apart from this, this hotel just did not fulfill the expectation on Sheraton brand. First, we arrived at the hotel at after 5pm, but the rooms were still not ready to check-in; the staff offered free breakfast for compensation. Next, when we came back to the hotel at night time and prepare to take a bath, there was no hot water supply in the entire hotel, we called the service hotline for help, the staff just replied there was a technical issue, and nothing they can do. We were a family with >80 elderly and a 8 years old kid, since it was quite late already, we cannot find another hotel at that time, the staff just did not provide any help or solution to the issue, we can only took a quick shower. We chose Sheraton hotel since it is a well-known hotel brand, it was ridiculous that this kind of issue happened and there was no solution for the guest. Really feel disappointed with Marriott hotel brand, will not choose any of the brand under Marriott from now on.

Comfortable and great value. Breakfast offerings exceeded expectations. I booked the superior king room for the deep soaker tub, which was enjoyable (however, a strange design). If I stayed again, I would forgo the superior room to get a room on the top floor, so as to not hear kids running around on the floor above. Not soundproof, light sleepers take note. The common areas were pleasant and I really appreciated the many live plants. (The pothos in the breakfast area needs just a touch of TLC to remove dead leaves from the ceiling). I didn’t use the laundry facilities, but noticed them and thought that is very handy! Lastly there was an odour on the main floor, but only once you get to the carpeted area - probably needs a cleaning. Smelled like socks or faintly of hockey equipment. Hard to pinpoint. Bed was very comfortable! Breakfast staff were top notch. Parking lot well lit. Convenient location off the highway and not far from restaurants, shopping, and fuel. Thanks again to your team!