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Reviews of Holiday Inn Express Madrid-Alcobendas, an IHG Hotel

3.5 out of 5
Holiday Inn Express Madrid-Alcobendas, an IHG Hotel
Esquina Calle de la Metalurgia, 1-3, Alcobendas, Madrid

Reviews

8.2

Very Good

Rating 10 - Excellent. 222 out of 674 reviews" "
Rating 8 - Good. 313 out of 674 reviews" "
Rating 6 - Okay. 94 out of 674 reviews" "
Rating 4 - Poor. 29 out of 674 reviews" "
Rating 2 - Terrible. 16 out of 674 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

José

Liked: Cleanliness
Disliked: Staff & service
Property is ok, although not very accessible on foot. Front desk staff has terrible attitude. Almost every interaction I had with them was unpleasant (also, I could her while in the lobby I was not the only one having a bad experience). Wouldn’t come back.
Stayed 1 night in Feb 2024
Response from HIEX Alcobendas on Feb 28, 2024
Good morning Mr. Jose Medrano. We were very surprised by your comment since, as you can see from other clients, the treatment of the hotel staff towards our clients is always highly valued. We have investigated what happened on the day of arrival and confirmed that you are being untruthful. You showed up very early in the morning requesting to be able to enter your room before 2 p.m. as indicated in your reservation, which was not possible since the Hotel was full that day. Despite your constant demands and persistence, you were finally given access to the room at 12:09 in the morning, almost 2 hours ahead of schedule. As you will understand, the rooms have to be vacated by the previous client and cleaned before being handed over to a new client and that is why there is a stipulated check-in time.SincerelyThe Hotel Team

10/10 Excellent

FlorMaribel, lutz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente customer service!
Stayed 3 nights in Jan 2024
Response from HIEX Alcobendas on Jan 24, 2024
Estimado cliente: Muchas gracias por su valoración. Le agradecemos sinceramente que haya dedicado su tiempo en compartir su opinión sobre nuestro hotel y esperamos nos visiten pronto nuevamente. Muchas gracias. Un saludo. El Equipo del Hotel

10/10 Excellent

Yovanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y tranquilo
Stayed 3 nights in Dec 2023
Response from HIEX Alcobendas on Dec 27, 2023
Estimado cliente: Muchas gracias por su valoración. Le agradecemos sinceramente que haya dedicado su tiempo en compartir su opinión sobre nuestro hotel y esperamos nos visiten pronto nuevamente. Muchas gracias. Un saludo. El Equipo del Hotel

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a commercial area with car dealerships and light industry. But it is a nice hotel with a really friendly staff (the desk folks helped us order pizza on the phone) and was comfortable for an overnight stay and flt the next day. About 12k from the airport but surprisingly quiet. Restaurants within walking distance.
Stayed 1 night in Nov 2023
Response from HIEX Alcobendas on Nov 29, 2023
Dear guest: Thank you very much for your evaluation. We sincerely thank you for taking the time to share your opinion about our hotel and we hope you visit us again soon. Best Regards. The Hotel Team

10/10 Excellent

O F

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice to us. Hezel at the front desk received our family with a smile, and was very helpful when we requested a couple of things. The breakfast in the morning had many different options for our family of 4, coffee selelction was very good. Overall, I recommended if you need to get to the airport.
Stayed 1 night in Nov 2023
Response from HIEX Alcobendas on Nov 28, 2023
Dear guest: Thank you very much for your evaluation. We sincerely thank you for taking the time to share your opinion about our hotel and we hope you visit us again soon. Thanks and best regards. The Hotel Team

10/10 Excellent

Lissette

Stayed 1 night in Nov 2023
Response from HIEX Alcobendas on Nov 13, 2023
Estimado cliente: Muchas gracias por su valoración. Le agradecemos sinceramente que haya dedicado su tiempo en compartir su opinión sobre nuestro hotel y esperamos nos visiten pronto nuevamente. Muchas gracias. Un saludo. El Equipo del Hotel

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from HIEX Alcobendas on Nov 2, 2023
Dear guest: Thank you very much for your evaluation. We sincerely thank you for taking the time to share your opinion about our hotel and we hope you visit us again soon. Thank you so much. Best regards The Hotel Team

6/10 Okay

Ayobami, Arlington

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from HIEX Alcobendas on Oct 24, 2023
Estimado cliente: Muchas gracias por su valoración. Le agradecemos sinceramente que haya dedicado su tiempo en compartir su opinión sobre nuestro hotel y esperamos nos visiten pronto nuevamente. Muchas gracias. Un saludo. El Equipo del Hotel

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Oct 2023
Response from HIEX Alcobendas on Oct 16, 2023
Estimado cliente: Muchas gracias por su valoración. Le agradecemos sinceramente que haya dedicado su tiempo en compartir su opinión sobre nuestro hotel y esperamos nos visiten pronto nuevamente. Muchas gracias. Un saludo. El Equipo del Hotel

8/10 Good

Paul Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from HIEX Alcobendas on Sep 27, 2023
Dear guest: Thank you very much for your evaluation. We sincerely thank you for taking the time to share your opinion about our hotel and we hope you visit us again soon. Thank you so much. Best regards. The Hotel Team

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my family two nights. Both receptionists were very polite and helpful. The room was very clean when we arrived and it was cleaned again when we were there. The breakfast was really good with lots of choices . There is a underground station within walking distance.
Stayed 2 nights in Aug 2023
Response from HIEX Alcobendas on Sep 6, 2023
Dear guest: Thank you very much for your evaluation. We sincerely thank you for taking the time to share your opinion about our hotel and we hope you will visit us again soon. Thank you so much. Best regards. The Hotel Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from HIEX Alcobendas on Jul 19, 2023
Muchas gracias por su valoración !!!

6/10 Okay

Ray

Traveled with family and small children, Traveled with family
Liked: Staff & service
Property in good location from the airport. Rooms were clean, but beds and pillows were hard. Also, the A/C in rooms were not properly functioning, there was hot inside the room. The family who went with us, had to change the room because of this, the A/C were not functioning at all. Dinning around is very limited, and as you may know all places close around 12am. Property has no restaurant inside and has 2 vending machines accepting euro money only. Hotel can not provide you the money change (from US dollar to euro).
Stayed 1 night in Jul 2023
Response from HIEX Alcobendas on Jul 13, 2023
Dear guest: Thank you very much for your evaluation. We sincerely thank you for taking the time to share your opinion about our hotel and we hope you will visit us again soon. Thank you so much. Best regards The Hotel Team

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, clean, staff was friendly, breakfast was good. Would book again.
Stayed 1 night in Jul 2023
Response from HIEX Alcobendas on Jul 13, 2023
Dear guest: Thank you very much for your evaluation. We sincerely thank you for taking the time to share your opinion about our hotel and we hope you will visit us again soon. Thank you so much. Best regards The Hotel Team

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel to spend the night before flying home
Stayed 1 night in Jul 2023
Response from HIEX Alcobendas on Jul 11, 2023
Estimado cliente: Muchas gracias por su valoración. Le agradecemos sinceramente que haya dedicado su tiempo en compartir su opinión sobre nuestro hotel y esperamos nos visiten pronto nuevamente. Muchas gracias. Un saludo. El Equipo del Hotel

6/10 Okay

Rafael

Traveled with family
Liked: Staff & service
Air conditioning not working properly, even when we had to change rooms for the same reason.
Stayed 1 night in Jul 2023
Response from HIEX Alcobendas on Jul 10, 2023
Dear guest: Thank you very much for your evaluation. We sincerely thank you for taking the time to share your opinion about our hotel and we hope you will visit us again soon. Concerning the Air condition please note the window of the room must be totally closed or the security system will disconect the A/A. Thank you so much. Best regards. The Hotel Team

8/10 Good

pablo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very good Price Quality. Neighborhood is industrial.
Stayed 1 night in Jul 2023
Response from HIEX Alcobendas on Jul 13, 2023
Dear guest: Thank you very much for your evaluation. We sincerely thank you for taking the time to share your opinion about our hotel and we hope you will visit us again soon. Thank you so much. Best regards The Hotel Team

8/10 Good

Mario

Liked: Cleanliness, staff & service
The staff was very friendly and accommodating.
Stayed 4 nights in Jun 2023
Response from HIEX Alcobendas on Jun 12, 2023
Dear guest: Thank you very much for your evaluation. We sincerely thank you for taking the time to share your opinion about our hotel and we hope you will visit us again soon. Thank you so much. Best regards. The Hotel Team

8/10 Good

Myriam

Stayed 7 nights in May 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good
Stayed 2 nights in May 2023
Response from HIEX Alcobendas on May 30, 2023
Estimado cliente: Muchas gracias por su valoración. Le agradecemos sinceramente que haya dedicado su tiempo en compartir su opinión sobre nuestro hotel y esperamos nos visiten pronto nuevamente. Muchas gracias. Un saludo. El Equipo del Hotel

10/10 Excellent

Xiaomin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast.
Stayed 2 nights in May 2023
Response from HIEX Alcobendas on May 16, 2023
Estimado cliente: Muchas gracias por su valoración. Le agradecemos sinceramente que haya dedicado su tiempo en compartir su opinión sobre nuestro hotel y esperamos nos visiten pronto nuevamente. Muchas gracias. Un saludo. El Equipo del Hotel

10/10 Excellent

Abubaker

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night
Stayed 2 nights in Apr 2023
Response from HIEX Alcobendas on May 3, 2023
Dear customer: Thank you very much for your evaluation. We sincerely thank you for taking the time to share your opinion about our hotel and we hope you will visit us again soon. Thank you so much. All the best. The Hotel Team

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from HIEX Alcobendas on Apr 10, 2023
Estimada cliente Sandra: Muchas gracias por su valoración. Le agradecemos sinceramente que haya dedicado su tiempo en compartir su opinión sobre nuestro hotel y esperamos nos visiten pronto nuevamente. Muchas gracias. Un saludo. El Equipo del Hotel

10/10 Excellent

Cricket

Stayed 1 night in Apr 2023
Response from HIEX Alcobendas on Apr 10, 2023
Estimado cliente Cricket: Muchas gracias por su valoración. Le agradecemos sinceramente que haya dedicado su tiempo en compartir su opinión sobre nuestro hotel y esperamos nos visiten pronto nuevamente. Muchas gracias. Un saludo. El Equipo del Hotel

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near great craft beer brewery - 15 minute walk
Good hotel in the new northern urban area it’s good for touring or to access MAD - 12 minutes drive. Not well located for the center of Madrid as being on edge of industrial / warehouse but has footbridge across main road in front of hotel where many shopping and dining options.
Stayed 2 nights in Mar 2023
Response from HIEX Alcobendas on Mar 8, 2023
Dear Scott: Thank you very much for your evaluation. We sincerely thank you for taking the time to share your opinion about our hotel and we hope you will visit us again soon. Thank you so much. Best regards. The Hotel Team

10/10 Excellent

Anthony, Princeton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy to check in and check out, good simple breakfast buffet.
Stayed 1 night in Jan 2023
Response from HIEX Alcobendas on Nov 8, 2023
Dear guest: Thank you very much for your evaluation. We sincerely thank you for taking the time to share your opinion about our hotel and we hope you visit us again soon. Thank you so much. All the best. The Hotel Team

8/10 Good

Silviu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place, clean, decent buffet and staff doesn't watch over your shoulder like at all the other hotels in Europe if you take a loaf of bread in your room, these guys are more americanized lol. Area is industrial but a great hotel for us nevertheless.
Response from HIEX Alcobendas on Dec 1, 2022
Dear Silvu: Thank you very much for your evaluation. We sincerely thank you for taking the time to share your opinion about our hotel and we hope you will visit us again soon. Thank you very much. All the best. The Hotel Team

6/10 Okay

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from HIEX Alcobendas on Nov 16, 2022
Estimado cliente Martin: Muchas gracias por su valoración. Le agradecemos sinceramente que haya dedicado su tiempo en compartir su opinión sobre nuestro hotel y esperamos nos visiten pronto nuevamente. Muchas gracias. Un saludo. El Equipo del Hotel

8/10 Good

Beverly

Stayed 1 night in Oct 2022
Response from HIEX Alcobendas on Oct 19, 2022
Estimado cliente: Le agradecemos sinceramente que haya dedicado su tiempo en compartir su opinión sobre nuestro hotel y lamentamos que el hotel no fuese de su agrado. Un saludo. El Equipo del Hotel

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great hotel with a fantastic staff!
Stayed 1 night in Oct 2022
Response from HIEX Alcobendas on Oct 11, 2022
Dear Hugo: We sincerely thank you for taking the time to share your opinion about our hotel and we hope you will visit us again soon. Thank you very much. Kind regards. The Hotel Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gteat stay and good value for money
Great value for money. Rooms with space, good bathroom with tub, great breakfast, friendly staff. Industrial area but walking distance to subway la Granja 15 minutes so easy access to Madrid. Also bus station right next to hotel. Uber cars access very very good.
Stayed 4 nights in Sep 2022
Response from HIEX Alcobendas on Sep 21, 2022
Dear customer:We sincerely thank you for taking the time to share your opinion about our hotel and we hope you will visit us again soon. Thank you very much. All the best.The Hotel Team

8/10 Good

Lori

Stayed 2 nights in Jun 2022

6/10 Okay

Joshua, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities
Limpio, cómodo, desayuno incluido pero pésima ubicación, a 1. Km de metro y en bus para el regreso no hay como atravesar la autopista
Stayed 6 nights in May 2022
Response from HIEX Alcobendas on Jun 9, 2022
Muchas gracias por alojarse en nuestro Hotel.

10/10 Excellent

Anna

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

Nelson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything have verygood exelent breakfast, rooms were very clean
Stayed 5 nights in Nov 2021
Response from HIEX Alcobendas on Nov 15, 2021
Dear Nelson, thank you very much for staying with us again and for your 5* review of our hotel. We hope you will visit us again in the future and it will be a pleasure for us to serve you again. Sincerely, Guest Relations Hotel Holiday Inn Express Alcobendas

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from HIEX Alcobendas on Oct 27, 2021
Estimado cliente, muchas gracias por alojarse en nuestro establecimiento y por sus amable valoración. Esperamos poder darle muy pronto de la nuevo la bienvenida en su Hotel. Atentamente, Dpto. Atención al Cliente

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used as a stopover on way to Santander good position for morning’s
Stayed 1 night in Oct 2021
Response from HIEX Alcobendas on Oct 27, 2021
Estimado cliente, muchas gracias por alojarse en nuestro establecimiento y por sus amable valoración. Esperamos poder darle muy pronto de la nuevo la bienvenida en su Hotel. Atentamente, Dpto. Atención al Cliente

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff so helpful it was Oct 16th room super clean for coivd. Nice breakfast. Near airport only staying two nights to meet my Madrid friend then onto malaga flight to the coastal del sol. I got a transfer return for gettransfer.com€ 38.00. I had a late and early flights very good. It is in a industrial estate but good to be near Madrid airport. Good value.
Stayed 2 nights in Oct 2021
Response from HIEX Alcobendas on Oct 21, 2021
Dear Avril, thank you very much for staying in our establishment and for your kind assessment. We look forward to welcoming you back to your Hotel very soon. Sincerely, Customer Service Department

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was amazing, the wifi wasn't working properly as well as the air conditioner.
Stayed 2 nights in Aug 2021
Response from HIEX Alcobendas on Sep 1, 2021
Dear J7252NBireneg Customer: Thank you very much for staying with us at the Holiday Inn Express Madrid Alcobendas. We are pleased to read that we meet your expectations. Sincerely, Customer Support

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable rooms, excellent staff friendly and very helpful
Stayed 1 night in Aug 2021
Response from HIEX Alcobendas on Aug 9, 2021
Dear guest, thank you very much for staying with us. We hope that your stay was to your complete satisfaction and that we met your expectations. We wish you a safe journey back and look forward to visiting us again in the future. Customer Service Holiday Inn Express Madrid Alcobendas

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Its a motel with bad breakfast
It was a typical motel, not deserving a 3 star hotel category. The staff was helpful but the breakfast was really subpar. Even the coffee was bad - even by american standards! The room was cramped.
Stayed 1 night in Jul 2021
Response from HIEX Alcobendas on Aug 2, 2021
Dear "anonymous" customer, we regret that the Hotel was not to your liking. Sincerely, Customer Service

10/10 Excellent

FERNANDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Excellent staff. But very simple breakfast (the coffee itself was horrible)
Stayed 3 nights in Jun 2021
Response from HIEX Alcobendas on Jun 29, 2021
Thank you !

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Bright and Not-So-Bright Sides
It was great to have parking on site, especially in Madrid where it is hard to find. The hotel was in a business park and a bit hard to find that with Google maps, no big deal. Check-in was fairly easy once I realized I could use the elevator instead of stairs to actually get to the front desk, and service was friendly. The only disappointing aspect was the lighting of the room. It was dimly lit at best. Not all of us consider a dimly lit room either romantic nor desirable. Can’t they give us the option of light?!
Stayed 1 night in Jun 2021
Response from HIEX Alcobendas on Jun 21, 2021
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from HIEX Alcobendas on Nov 13, 2020
Thank you for staying with us.

8/10 Good

Raimon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from HIEX Alcobendas on Oct 27, 2020
Thank you for your feddback and for staying with us!!!

10/10 Excellent

Alireza

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from HIEX Alcobendas on Sep 15, 2020
Estimado cliente, muchas gracias por alojarse en nuestro establecimiento y por su valoración. Atentamente Depto. de atención al cliente

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from HIEX Alcobendas on Mar 4, 2020
Thank you

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from HIEX ALCOBENDAS on Feb 28, 2020
Thank you!!!

8/10 Good

Mile, Toronto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. It doesn’t have restaurant, nor swimming pool.
Stayed 3 nights in Dec 2019
Response from HIEX Alcobendas on Jan 9, 2020
Thank you for staying with us.

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019
Response from HIEX Alcobendas on Nov 21, 2019
Gracias por alojarse con nosotros. Lamentamos las molestias ocasionadas