4/10 Poor
Natalie C.
Oct 12, 2023
Disliked: Cleanliness
Filthy
You are asked to leave your shoes outside, yet the floors were filthy. We all had black feet and socks within minutes. The floors had not been cleaned in months, if not longer. I contacted Vacasa and someone offered to mop the floors while we were out or drop off a mop and cleaner. I opted for the drop off because our dog was crated when we were out. The water from the mop was black. Vacasa is lucky I cannot post photos.
There were no instructions for anything in the cabin, including the washer/dryer combo. We ran out of clean socks because we had not planned on needing to wear them in the cabin. The wash/dry cycle did not completely dry the clothes and I spent 40 minutes reading various manuals online to find how to run just a dry cycle but was unsuccessful. I brought our clothes home damp.
Since we had no dry socks, we left a day early. It is very disappointing to spend so much money to rent a cabin to not enjoy the stay and have to leave early.
The Vacasa team was relatively responsive by text. I also called and spoke to someone who said they were waiting on photos from me, which I already sent twice before by text. This was the first time we stayed in a rental managed by Vacasa and it will be our last. No one wants to go on vacation and have to deep clean. I received a response that I will be credited $120.96 of my cleaning fee within 5-7 days.
I hope the owner of this cabin reads these reviews. I would be ashamed to have people in my home if it was this filthy.
Natalie C.
Stayed 3 nights in Oct 2023