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Reviews of Best Western Edinburgh/Columbus

2.5 out of 5
Best Western Edinburgh/Columbus
11780 N US Highway 31, Edinburgh, IN

Reviews

8.0

Very Good

Rating 10 - Excellent. 296 out of 791 reviews" "
Rating 8 - Good. 288 out of 791 reviews" "
Rating 6 - Okay. 106 out of 791 reviews" "
Rating 4 - Poor. 53 out of 791 reviews" "
Rating 2 - Terrible. 48 out of 791 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Dan

Ok
Stayed 1 night in Apr 2024
Response from SGilley on Apr 23, 2024
Thank you for your feedback. We appreciate your business. Sheena GilleyGeneral Manager

8/10 Good

Margie, Greensboro

Traveled with family
Liked: Cleanliness, amenities
It was clean. Staff friendly. Older hotel, but for a couple of nights and the price, it was great.
Stayed 2 nights in Apr 2024
Response from SGilley on Apr 11, 2024
Thank you for your feedback. We appreciate your business and hope to see you again:)Sheena GilleyGeneral Manager

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, which, besides safety is the main thing I want in a hotel! The only thing I’d say was less than satisfactory was the bed. I usually love hotel beds, but this one was super uncomfortable. I tossed and turned because it made my back hurt pretty bad. BUT, if you don’t mind taking some Advil for your back, everything else was wonderful! The coffee was GREAT!
Stayed 1 night in Apr 2024
Response from SGilley on Apr 11, 2024
Thank you for your valuable feedback. We have brand new beds and have been hearing great things about them! I'm sorry you didn't find them comfortable. We appreciate your business:)Sheena GilleyGeneral Manager

8/10 Good

Elizabeth, Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet and I was even right next to the ice machine. The room itself was very nice, updated. The only quibble i had was with the bathroom; I had requested a handicap accessible bathroom and the shower was indeed a walk-in one, but the the floor was quite slick. There was a bar inside the shower, but nothing to grab onto outside the shower so I had to grab onto the towel rack near the shower. It was a bit precarious. Maybe add a different surface to the shower floor and a few more grab bars, it would be great. Thank you.
Stayed 3 nights in Apr 2024
Response from SGilley on Apr 11, 2024
Thank you so much for your valuable feedback. We will take all your suggestions into consideration! We appreciate your business:)Sheena GilleyGeneral Manager

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to shops and restaurants.
Stayed 2 nights in Apr 2024
Response from SGilley on Apr 9, 2024
Thanks for your feedback. We appreciate your business:)Sheena GilleyGeneral Manager

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable, clean, and quiet. Great stop for a night while traveling.
Stayed 1 night in Mar 2024
Response from SGilley on Mar 25, 2024
Thank you for your positive feedback! We appreciate your business and hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. I slept amazing and felt safe. Would stay here again.
Stayed 1 night in Mar 2024
Response from SGilley on Mar 22, 2024
Thanks for your feedback. We appreciate your business:)Sheena GilleyGeneral Manager

8/10 Good

Tamela

We did an overnight stay. The room was clean and the bed was comfortable. They are pet friendly and we travel with a little dog so that was important for us. The location is great because of the restaurants and gas station is right there within walking distance.
Stayed 1 night in Mar 2024
Response from SGilley on Mar 5, 2024
Thank you for your feedback. We appreciate your business:)Sheena GilleyGeneral Manager

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice. Pool deck was painted and very slippery. Breakfast was picked over and very little was available. Syrup and waffle mix were empty and we had to ask to have them refill them. Overall, breakfast was tasty though.
Stayed 1 night in Mar 2024
Response from SGilley on Mar 5, 2024
Thank you for your valuable feedback and for helping us improve! We appreciate your business and hope to see you again:)Sheena GilleyGeneral Manager

6/10 Okay

kevin

Stayed 1 night in Feb 2024
Response from SGilley on Feb 22, 2024
Thank you for your feedback. We appreciate your business and hope to see you again:)Sheena GilleyGeneral Manager

2/10 Terrible

David

Stayed 1 night in Feb 2024
Response from SGilley on Mar 22, 2024
Thank you.

10/10 Excellent

Camille

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, clean and comfortable room and great breakfast! Highly recommend staying here!
Stayed 1 night in Jan 2024
Response from SGilley on Jan 31, 2024
Thanks for your great score! We hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Annette

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from SGilley on Jan 19, 2024
Thank you for your feedback. We appreciate your feedback!Sheena GilleyGeneral Manager

10/10 Excellent

Dianne, Marquette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from SGilley on Jan 18, 2024
Thank you for your positive feedback! We hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Stayed 1 night in Jan 2024
Response from SGilley on Jan 13, 2024
Thank you for your perfect score! I'm glad our location worked for you:) We hope to see you again!Sheena GilleyGeneral Manager

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SGilley on Jan 10, 2024
Thank you for your feedback. We appreciate your business and hope to see you again:)Sheena GilleyGeneral Manager

8/10 Good

Amy, Rockton

Stayed 1 night in Dec 2023
Response from SGilley on Jan 31, 2024
Thanks for your great score! We hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room and comfortable bed
Stayed 1 night in Dec 2023
Response from SGilley on Dec 22, 2023
Thanks for your positive 10/10 feedback! We are pleased you enjoyed your stay:)Sheena GilleyGeneral Manager

8/10 Good

Chad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SGilley on Dec 19, 2023
Thank you for your feedback. We appreciate your business:)Sheena GilleyGeneral Manager

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great hotel for a shorter stay
The staff is attentive and easily accessible. The lobby is clean, comfortable furniture and the included breakfast buffet had a number of choices for all tastes. The room is showing some signs of wear and age. However it was clean. The bedding was comfortable. Have stayed several times because they allow pets. Having said that, the hotel is extremely quiet. Rarely does “neighboring room noise” cause our dog to bark. Ample free self parking in a large lot.
Stayed 1 night in Dec 2023
Response from SGilley on Dec 19, 2023
Thank you for taking time to submit your feedback regarding your continuous stays at the Best Western Edinburgh/Columbus! We appreciate you and hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Response from SGilley on Feb 10, 2024
Thank you for your perfect score! This is what we strive for:) We hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Dark
Stayed 1 night in Dec 2023
Response from SGilley on Dec 5, 2023
Thank you for your perfect score! This is what we strive for:) We hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SGilley on Dec 5, 2023
Thank you for your perfect score! This is what we strive for:) We hope to see you again:)Sheena GilleyGeneral Manager

8/10 Good

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from SGilley on Nov 28, 2023
Thanks for your feedback. We hope to see you again:)Sheena GilleyGeneral Manager

6/10 Okay

Monica

Traveled with family
Disliked: Staff & service
Jacuzzi tub showers should be ripped out. Nasty build up and felt unclean. No elevator to 2nd or 3rd floors...NONE. not out of service.
Stayed 1 night in Nov 2023
Response from S.G on Nov 20, 2023
Thank you for your feedback. Sheena GilleyGeneral Manager

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean an well kept.
Stayed 3 nights in Nov 2023
Response from Sheena Gilley on Nov 13, 2023
Thank you for your perfect score!! We appreciate your business and hope to see you again!

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Sheena Gilley General Manager on Nov 14, 2023
Thank you for choosing to stay at Best Western, glad you had a great experience. We hope to see you again.

2/10 Terrible

Josh

Stayed 1 night in Oct 2023
Response from SGilley on Dec 2, 2023
Thanks for your feedback. Please contact the hotel if something went wrong with your stay!Sheena GilleyGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from SGilley on Nov 6, 2023
Thank you for your perfect score! This is what we strive for! Hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from SGilley on Nov 5, 2023
Thank you for your perfect score! This is what we strive for:) We hope to see you again!Sheena GilleyGeneral Manager

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast easy check in. Would have been a plus if they had a washer and dryer for guests available
Stayed 1 night in Nov 2023
Response from SGilley on Nov 5, 2023
Thank you for your valuable feedback. We do provide laundry services by turning your laundry into our staff! We hope to see you again:)

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from SGilley on Nov 6, 2023
Thank you for your perfect score! I will compliment my team on a job well done! This is what we strive for! Hope to see you again:)Sheena GilleyGeneral Manager

4/10 Poor

Paul

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Unfriendly uninterested reception staff rude aggressive cleaners average food
Stayed 3 nights in Oct 2023
Response from SGilley on Oct 31, 2023
Thank you for your feedback. I will be sure to share your review with my staff to ensure the best service in the future. We appreciate you taking time out to help us improve!Sheena GilleyGeneral Manager

10/10 Excellent

Kris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome stay. We’ll be back
Stayed 1 night in Oct 2023
Response from SGilley on Oct 31, 2023
Thank you for your perfect score!! We appreciate your business and hope to see you again!Sheena GilleyGeneral Manager

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is cheerful and helpful - does your laundry for a small fee.
Stayed 1 night in Oct 2023
Response from SGilley on Oct 31, 2023
Thank you for your 5/5 score!! We appreciate your business and hope to see you again!Sheena GilleyGeneral Manager

4/10 Poor

George

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I cannot believe the price we pay for things anymore. This hotel is the latest in a list of properties I’ll never stay at again. The rooms were small, humid, had terrible beds and the bathroom was tiny, dirty and uncomfortable! No value for the price paid!
Stayed 1 night in Oct 2023
Response from SGilley on Oct 31, 2023
We appreciate your feedback. We always encourage guests to make us aware of any issues so we can have the opportunity to make things right! I apologize your stay was less than great and assure you this is not our typical standard.

10/10 Excellent

Amy

Room was clean
Stayed 2 nights in Oct 2023
Response from SGilley on Oct 31, 2023
Thank you for your perfect score!! We appreciate your business and hope to see you again!Sheena GilleyGeneral Manager

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from SGilley on Oct 31, 2023
Thank you for your feedback. We appreciate your business and hope to see you again!Sheena GilleyGeneral Manager

8/10 Good

Latyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from SGilley on Oct 31, 2023
Thank you for your valuable feedback. We appreciate your business:)Sheena GilleyGeneral Manager

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2023
Response from SGilley on Oct 29, 2023
Thank you for your valuable feedback. We appreciate your business!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. So nice to be able to call the front desk and talk to someone on site!
Response from SGilley on Oct 29, 2023
It was great to talk to you as well! Glad we're able to provide great accommodations for you and your pet:)Sheena GilleyGeneral Manager

8/10 Good

Gavin

Stayed 2 nights in Oct 2023
Response from Sheena Gilley General Manager on Nov 13, 2023
Thank you for your feedback. We appreciate your business and hope to see you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and the staff were friendly. Would stay there again.
Stayed 1 night in Oct 2023
Response from SGilley on Oct 22, 2023
Thank you for your valuable feedback and perfect score! This is what we work so hard for! We appreciate your business:)Sheena GilleyGeneral Manager

10/10 Excellent

Edward

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 1 night in Aug 2023
Response from SGilley on Oct 22, 2023
Thank you for your perfect score.This is what we strive for! We appreciate your business:)Sheena GilleyGeneral Manager

6/10 Okay

Kimberly

Traveled with group
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from SGilley on Oct 17, 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good. Very clean and check in was easy. Only downfall was no elevator to second floor.
Stayed 1 night in Oct 2023
Response from SGilley on Oct 16, 2023
Thank you for your valuable feedback! We hope to see you again:)Sheena GilleyGeneral Manager

2/10 Terrible

Cate

Terrible service & no water
Stayed 3 nights in Sep 2023
Response from SGilley on Oct 16, 2023
It looks as if your reservation was cancelled..Sheena GilleyGeneral Manager

6/10 Okay

Rita

Stayed 1 night in Oct 2023
Response from SGilley on Nov 3, 2023
Thank you for your feedback. We appreciate your business:)Sheena GilleyGeneral Manager

10/10 Excellent

Beverly T

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and comfortable . The staff was helpful and friendly . The price was right.
Stayed 10 nights in Sep 2023
Response from SGilley on Oct 10, 2023
Thank you for your perfect score! I will be sure to share your positive feedback with my staff:)Sheena GilleyGeneral Manager

8/10 Good

Isaac

Liked: Cleanliness, property conditions & facilities
I It was ok
Stayed 2 nights in Oct 2023
Response from SGilley on Oct 9, 2023
Thank you for your valuable feedback. We appreciate your business:)Sheena GilleyGeneral Manager