Coco Reef Resort and Spa Reviews

You can't get any better in regards to location. The private beach is amazing and if you want to mix with the locals and do some excursions than store bay is right next door. I am a Trinidadian and have been to Tobago many times but this time decided to bring my boyfriend along. He really enjoyed himself also. The only thing is this hotel needs to be updated big time. The rooms are old and the furniture is from the 90's. The grounds are beautiful and the staff is very friendly.

We only stayed for one night, despite poor service we would recommend the hotel.

The hotel was nice, althought the level of service provided was lacking. When our room was cleaned the dishes from room service were left in the room and fresh towels were not provided.

It was ok...lots of mosquitoes. Make sure and take lots of repellent. Limited eating places.

Overall the experience was bad. From the moment of check in to check out the experience was pretty awful. We waited for about two hours for our room to be available and our welcome drink had pineapple in it which my mom is allergic to but the staff member never bothered to ask about allergies. Our room was dark and dismal, we had a broken toilet handle, rough dingy towels, and I was informed that even if I purchased a WiFi card I was not guaranteed to have internet service in my room. Most of the staff members were unprofessional and sometimes downright rude. Many of the staff members also seemed pretty young hence the inexperience and lack of professionalism. As a result of the uncaring staff and dreary hotel room we spent a majority of our time away from the hotel in order to enjoy our stay on the island. I would not recommend this hotel to any of my friends or family. I highly recommend an overhaul of the entire hotel to make it more modern but still maintain some of the authentic vibe of the island. Also training/etiquette classes for the staff.

Nice looking resort, great beach. Very basic service and rooms for the price. To have a beach bar shut at 6pm, 1 hour before sundown and the main onsite bar shutting at midnight seems a bit odd to me. Breakfast was good, dinner mediocre. Never had lunch in hotel. Room was clean and in ok condition if a little basic, low grade for the price. Room safe was reported several times as not working, supposedly repaired twice, we gave up trying in the end. Onsite dive shop is brilliant,, get them to take you up to speyside as well as doing the local dive sites, fantastic diving. Not impressed by attitude of some of the reception staff to problems.

good location,beautiful lush tropical landscape.need walking path with good lighting to street.Room need upgrading,very dingy towels.Small TV.

Staff was excellent, very friendly. Not overly crowded so there was plenty of available space on the beach. Arrived late and staff had the room ready (positive) but over 4 days, they only cleaned our room once (negative). Had to ask for towels daily. Asked for washcloths daily also and though promised, never came. The staff in restaurants were very accommodating and attentive (especially for T&T). All very friendly and made the stay worthwhile.

This was a very beautiful Hotel...my family enjoyed the total 5 Days that was spent...top of the line treatment ! Everything was just perfect !

Manager unfriendly, other staff was friendly, however they did not inform us of daily breakfast and other amenities.