Ratings based on 129 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.4 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Toronto
Great location hotel needs to be updatedPosted Dec 5, 2014
You can't get any better in regards to location. The private beach is amazing and if you want to mix with the locals and do some excursions than store bay is right next door. I am a Trinidadian and have been to Tobago many times but this time decided to bring my boyfriend along. He really enjoyed himself also. The only thing is this hotel needs to be updated big time. The rooms are old and the furniture is from the 90's. The grounds are beautiful and the staff is very friendly.
Comment from Hotel Management
Dec 12, 2014 by Rachel McSween, Hotel Management
Good Day Vanessa and thank you for your feedback. We are pleased that you enjoyed our resort and found our level of service and staff approach of a high standard. Our decor is in the style of Traditional Caribbean design, your comments have been noted.
for Everyoneby A verified travelerfrom Norway
Short StayPosted Oct 26, 2014
Pros: Fantastic locaation, nice snorkeling in front of the hotel beach. breakfast was nice. Beach bar offers tasty sandwiches.
Cons: Service was very slow, staff was overwhelmed with most basic request (room keys, beach towels, check at restaurant, etc.) - expect to wait 5-10 mins
Location: Nice location, beautiful beach, close to fantastic pizzeria La Cantina with much better service
We only stayed for one night, despite poor service we would recommend the hotel.
for Personal Eventby Dana Federspielfrom Ponte Vedra
Posted Sep 18, 2014 on Hotels.com
The hotel was nice, althought the level of service provided was lacking. When our room was cleaned the dishes from room service were left in the room and fresh towels were not provided.
by A verified travelerfrom Trinidad
Best part of hotel...was out on the beachPosted Sep 5, 2014
Pros: The beach
Location: We did not do much
It was ok...lots of mosquitoes. Make sure and take lots of repellent. Limited eating places.
by A verified travelerfrom Brooklyn, NY
Why does this hotel have a four star rating again?Posted Sep 3, 2014
Overall the experience was bad. From the moment of check in to check out the experience was pretty awful. We waited for about two hours for our room to be available and our welcome drink had pineapple in it which my mom is allergic to but the staff member never bothered to ask about allergies. Our room was dark and dismal, we had a broken toilet handle, rough dingy towels, and I was informed that even if I purchased a WiFi card I was not guaranteed to have internet service in my room. Most of the staff members were unprofessional and sometimes downright rude. Many of the staff members also seemed pretty young hence the inexperience and lack of professionalism. As a result of the uncaring staff and dreary hotel room we spent a majority of our time away from the hotel in order to enjoy our stay on the island. I would not recommend this hotel to any of my friends or family. I highly recommend an overhaul of the entire hotel to make it more modern but still maintain some of the authentic vibe of the island. Also training/etiquette classes for the staff.
Recommendedby Jonboy73from Newcastle upon Tyne
Probably as good as it gets in TobagoPosted Aug 7, 2014 on Hotels.com
Nice looking resort, great beach. Very basic service and rooms for the price. To have a beach bar shut at 6pm, 1 hour before sundown and the main onsite bar shutting at midnight seems a bit odd to me. Breakfast was good, dinner mediocre. Never had lunch in hotel. Room was clean and in ok condition if a little basic, low grade for the price. Room safe was reported several times as not working, supposedly repaired twice, we gave up trying in the end. Onsite dive shop is brilliant,, get them to take you up to speyside as well as doing the local dive sites, fantastic diving. Not impressed by attitude of some of the reception staff to problems.
for Everyoneby A verified traveler
walking distance to restaurants,beach .on beach.Posted Jul 31, 2014
good location,beautiful lush tropical landscape.need walking path with good lighting to street.Room need upgrading,very dingy towels.Small TV.
for Familiesby A verified travelerfrom Clear Lake Shores, Tx
Great location near the airport and terrific beachPosted Jul 14, 2014
Pros: Location and beach. Great for families, especially small children (has a sheltered lagoon and beach).
Location: Near the airport and Buccoo market (food, market and snorkeling trips). Nothing is too far away on the island!
Staff was excellent, very friendly. Not overly crowded so there was plenty of available space on the beach. Arrived late and staff had the room ready (positive) but over 4 days, they only cleaned our room once (negative). Had to ask for towels daily. Asked for washcloths daily also and though promised, never came. The staff in restaurants were very accommodating and attentive (especially for T&T). All very friendly and made the stay worthwhile.
for Familiesby Roger Singhfrom Jamaica, Queens New York
50th Birthday celebrationPosted Jul 6, 2014 on Hotels.com
This was a very beautiful Hotel...my family enjoyed the total 5 Days that was spent...top of the line treatment ! Everything was just perfect !
by A verified travelerfrom north carolina
Nice on the outside and beach. Room decor outdatedPosted Jul 4, 2014
Pros: Security, Closeness to the beach, and the lobby area, location of the bar.
Cons: Remodel rooms, fix the foul sewer smell in the lobby near Coco Cuts and the lobby bathrooms.
Location: Loved the location and the area activities. Closeness of the airport and casino.
Manager unfriendly, other staff was friendly, however they did not inform us of daily breakfast and other amenities.