Ratings based on 132 Verified Reviews
They paid and stayed. We double-checked.
2.6 Room cleanliness
2.9 Service & staff
2.8 Room comfort
2.6 Hotel condition
They paid and stayed.
by A verified travelerfrom Minnesota
Denver TripPosted May 1, 2015
Pros: The location of the hotel to my daughters house and the number of restaurants within walking distance.
Cons: EVERYTHING. Tell guests the cleaning policy and that animals are allowed in the rooms, this information should be included in the hotel description
Location: shopping and dining
The check in process was good. After returning from our tour of the city that day after 9pm, I had expected the room to be cleaned, bed remade and clean towels. The room had not been cleaned. When I inquired about this at the front desk, I was informed they only clean every 7 days and asked if I had paid more to have the room cleaned more often. I stated I was not informed of the 7 day cleaning policy and that I was not offered the option to pay for additional cleaning. At that point I was frustrated, decided that if I had been told that in the beginning I would have never selected the hotel in the first place, and I was not going to pay for additional cleaning. I asked for 4 clean towels and was informed that I would need to bring the dirty towels down to receive new towels and because there were only 2 of us in the room we could only get 2 towels. I stated, I was not going to steal the towels, I did not want them to clean my room but we were only there for 2 more nights and I wanted 4 towels. They finally provided the 4 clean towels. The hotel allows for dogs in the rooms and every night around 3AM a dog would start barking and would not quit for almost 30 minutes. The layout was cramped and the TV was at an odd position. My experience was appalling. I would not ever choose to stay in this hotel again. I had already paid for the hotel through my Expedia package otherwise I would have changed hotels after finding out about the cleaning policy.
for Familiesby Ieishafrom Denver
horriblePosted Feb 17, 2015 on Hotels
Horrible service...water didn't work. Rude customer service.
for Business Travelersby A verified traveler
Nice stayPosted Feb 9, 2015 on Hotels
The only problem I had was the construction of them remodeling the rooms. I feel I should have been made aware of that when booking with them. Other than that I was completely happy
for Personal Eventby jemfrom aurora,co
Great getawayPosted Jan 20, 2015 on Hotels
It was nice and comfortable i liked the room alot. guest service nice very friendly
for Personal Eventby A verified traveler
Good hotelPosted Jan 20, 2015 on Hotels
I like the extended stay it was quiet clean and comfortable
for Everyoneby A verified traveler
Nice hotelPosted Jan 15, 2015
Pros: Close to work and shopping
Very friendly staff.Spacious room.Close to highway
Comment from Hotel Management
Jan 22, 2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that the staff was friendly. I am also glad that our location close to the highway was convenient for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
for Getaway With Friendsby A verified traveler
Aurora not greatPosted Dec 21, 2014 on Hotels
Looks good on the outside, dingy and too worn on the inside
for Couplesby MQfrom CO
ehPosted Oct 21, 2014 on Hotels
The area was fine and staff were very nice. Hotel was dirty and old. Our room smelt like mold and there were stains all over the couch, Love seat and carpet. Looked like cleaning staff forgot to sweep the bathroom floor and the room looked like it hadn't been dusted. The bed was quite hard and uncomfortable. Not the best experience I've had but the front desk lady did say they are renovating so perhaps it will be much nicer in the future.
by A verified traveler
Hotel located in a nice locationPosted Sep 26, 2014
Hotel room was not very clean. We booked for a non-smoking room but the room still had a smoke odor. It was a good thing that we hardly were in the hotel room.
by A verified traveler
Run downPosted Sep 22, 2014
Hotel looked nice in pics but was really run down. There was even a hole in my comforter the size of a softball. I would never stay here again.